Problems with sending e-mail notifications
Hello. Installed Service Desk Plus 9.0.44. I set up notification of the author by e-mail of the receipt of the request, the appointment of Responsibility persons, about its closing and updating of the request. Notifications by e-mail only get the receipt of the request. What is the cause and how to fix it? The license is not installed. Sincerely. Igor Stepanenko.
Bandwith reports
Hello people. I've been trying to understand why the Bandwith reports have a really big difference with same report in other Monitoring Tools. My work right now, as we are setting up new services (internet services), is to monitor the Bandwith all day every day so we get to know how much traffic these services use. We have a Cisco ASA 5510 with many virtual interfaces (for each client). I have the OP dashboard with the real-time Bandwith utilization Widget. As I'm always taking a look into these,
Standalone Client Desktop Central or Service Desk Plus
We have hundreds of workstations that we run the DC client on but we also have several that cannot be on the network. We want to get these machines into ManageEngine and maintain an inventory of them all for reporting purposes and data calls from the agency. We currently are migrating off of BelManage to SDP and DC. BelManage has a standalone client that we run from a USB thumb drive and it gathers the information from the computer and then we upload it to the BelManage server. How can we do
UNable to login to PMP Console
Needs assistance on this. We're unable to login to the PMP COnsole using AD Credentials. Forgot the default local ID.
Export recorded sessions
Would be nice to have the ability to export the recorded sessions so they can be viewed by non PMP users or attached to incidents
Password reset on zOS
Dear Sirs did anybody succeed in resetting password on zOS systems? I know PMP uses IBM Toolbox for Java APIs to connect to AS400 (iSeries) systems. WOuld it be possible to do the same on mainframes? Thanks for the answer Best regards stefano
Urgent can't use SD: Logon Page slow loading
The logon page won't load or loads very very very very slow. But if you are past the logon screen everything works fine. I even rebooted the server but that won't help. build. 9.43
add an additional field in solutions
Is there a way to add an additional field in the detailed section of the solutions. We would like to add an additional field (dropdown list) with the following items: - Permanent fix - Workaround - Know error - ......... This field will also be used with a query to generate a report for periodic review. Thanks in advanced, Patrick Michiels
Automatically associate PO Assets to User based on Service Catalog request
A great feature for your upcoming Purchase request module would be the ability to have a Service Catalog spawn a PO for equipment, then associate that equipment with the user automatically in the CMDB module. From there, the information would be available to run reclamation reports when individuals leave.
FIPS 140-2 Compliant Mode and PostgreSQL
Hi all, is it possible to have and installation of password Manager Pro FIPS 140-2 Compliant with PostgreSQL as backend database? Thanks in advance, Fabrizio
Modifying Requester Detail Field
Hi, Not sure if this question has been asked before, but seem I cannot find it on forum's archive. How do I edit or modifying requester detail field on incident template? Please see below image for detail: Thanks,
Update Broke Webserver
Hello all... so... OM was running on an old version v10... We decided it was about time to update... So after verifying that everything was working in OP we started the update... First to Build 11100 and then 11500... but after starting the service the webpage for OM was dead... So times we were able to see the URL change from localhost to localhost\login.do? (something .do) we shutdown the service and manually started it... didnt work... we even changed the port... still didnt work... so we downgraded
Query for Request history
Is it possible to create a query that will give a report similar to the below for predefined period let say from 01/05/2015 to 31/05/2015 Where John is a requestor Maria is a helpdesk agent And James is a technician under network group Thanks
opmanager and microsoft sql 2012 express , how i can setup?
opmanager and microsoft sql 2012 express , how i can setup?
Mandatory field checking when individual fields are being edited
Hi, We've found a possible functionality hole which we'd appreciate being reviewed and potentially updated by yourselves if it's not already possible to achieve with the current product. We're using SC+ 7936 on MSSQL 2012 and Windows 2008R2. We've recently discovered that, whilst we have a number of Mandatory incident properties set in our system, these can effectively be bypassed when Support Reps use the inline field-by-field editing feature. When this is done, SC+ allows users to change
Auto Login Helper SSH slowed after update version to 7600 on Chrome
After you upgrade from PMP to version 7600 the Auto Login Helper SSH slowed on Google Chrome. In Firefox it is Ok.
PassManPro broken in Chrome 43
Hi there. Since Chrome 43, it doesn't seem possible to open up resources in the 'My Passwords' or Resources view. The only way to access passwords is to use the search functionality. Is this a known issue ? cheers,
Log Files - Web Server
Does ServiceDesk Plus MSP create daily log files of inbound web traffic? If not is there an option to turn this feature on? Thanks
Report module not working after apply the latest patch (9.0 Build 9043)
After apply the new bundle patch "ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_43_0". we are unable to run the report. When we click on report it shows bellow error. After apply the patch we have seen that one file(jasperreports-2.0.5-javaflow.jar) added on location (E:\ManageEngine\ServiceDesk\server\default\lib). We have stop the service & remove this file. After that start the service , now report is working. But again we have kept the file on that location and restart the service. now report is
How is the way to monitor an HP DL580 G8 Server?
I recently installed an ESXi 5.5 into HP Proliant DL580 G8 server. I would like to monitor all the HW status, the health of the HDD drives, Power Supply, Disc Array status, directly from de Proliant Server cause actually, I configure the ESXi monitor with the VM credentials, and this shows only the status for the VM services and justo some info for the HW status. If I enabled the SNMP traps into the ILO HP 4 Proliant, I can discover the device, and its discovered as Integrated Lights Out OS version
OpManager11 - Unable to see devices
Morning all We currently have a problem when it comes to searching for Servers within OpManager. For example I type in one of our Servers . SR064 and it comes up with the below Unable to find the object : sr064.smartservice.qld.gov.au Now if i type in a random server (one I know doesn't live within our network) e.g. SR030000 Sorry your search returned no results. Click here to add a device. If I try to add SR064 back into OpManager - It reports :Device already present in the System: I have shutdown
java.net.SocketException error
Hi, as the subject says i am getting the error "java.net.SocketException" when trying to send a test email in opmanager. i am trying to send email using yahoo, i've tried ports 25, 465 and 587 but none works. i also disbled my firewall, windows firewall, the antivirus onaccess scanner, and the router firewall. i disabled all the above and still getting the error. I searched the forum for this topic but none was of any use . can i get some assistance Loviss
Can we add attatchments to Assets
Is it possiable to attatch documents to assets. Example: We would like to scan in our original PO's and then attatch the PDF to the asset for future refrence if needed. Thanks Michael
Cannot change SQL Server monitoring
OpManager 10100. Server with Hyper-V role. Discovered as Virtual Host (it really has one guest VM). Then i added SQL-server monitoring to this server. Now i cant change this -- when i'm trying to Add new performance monitor every setting i configured in MSSQL section is grayed out. See attachments. How to change Thresholds or remove SQL monitoring from this server?
I need an alert to know which machines change its IPAddress to a public address
We need to know the machines that change its ip Address, modified date and hour. Could you helpme how to do this? Regards Vicky
Post 9.1 upgrade, auto deployment task yet to deploy
I'm on day 1 after upgrading our site to 9.1. This morning's auto patch deployment job at 0200 of ~15 servers still has them all at "yet to deploy" (as of 0900). My concern is the scan detail for the patch deployment job was successful for all of them, but if I drill into any one server's details it shows its last scan time of last week. Applying configurations from the agent on the server appears to do nothing. I'm starting here in case I've missed something w/ the 9.1 upgrade. Thanks! Jess
Upon reply, allow status of ticket to closed
When we reply to a ticket it would be handy if we could also check the box to close the ticket rather than change it to just "on hold" or "open". Most of the time, when we are replying to tickets it's actually the final step so it would speed things up for us.
Assign Category List to Group
Hello, I hope you are able to create this. Is it possible when you select a group, they have a certain set of Category Lists. Greets, Jeroen
change the home page
hi. how can change the home page so when the user login thy get direct to requests page. kobi
Understanding Archiving in ServiceDesk Plus
We've been working with a number of clients recently that have a significant number of historical requests in their ManageEngine ServiceDesk Plus installations. Whilst this is not a major issue it can cause performance issues when searching and filtering data with a very large number of requests. In order to combat this issue we recommended the configuration of the Request Archiving features in ServiceDesk Plus. This is easily done from Admin > Data Archiving: A number of options exist to allow you
SDP 8.0 broken by Chrome 43
Hi there, Ever since the update to Chrome 43, several features in ServiceDesk are not working properly. For example, we can no longer click on a tech in the technicians list and get the window showing their information. We cannot add notes to tickets. I assume this is JavaScript related, but I can't seem to find anything that fixes the issue. Has anyone seen anything simlar, and better yet, have an idea to fix it? Thanks
request closure code report
HI i am looking to run a report under incidents that will provide the closure code that was selected in a closed ticket. also that has the key fields category,sub category etc and support group Using MSSQL and Your Version : 9.0 Build 9041
Require approval from all CAB members to complete change
Can ServiceDesk Plus prevent a change from being completed if one or more members of the associated change advisory board has not approved the change?
SDF-57601 : Option to configure Multiple mail Ids for requester
Hello team, With reference to the SDF-57601 : Option to configure Multiple mail Ids for requester I've just installed the latest updates and i could add another email address to the requester but after testing, it worked once on my test environment. However, when I tried to use it on the production environment, it doesn't work... The requester still gets the emails only on the primary email address. Any idea why is that happening? Kind Regards, Georges Samy
Problem upgrading to SDP Build 9001
Currently at version 9000. When I try to upgrade to 9001 it gives me the following message: JRE upgrade is pending. Start ServiceDesk server once and try applying the patch. I start SD server and try to upgrade and get the following error: Shutdown ServiceDesk server and then try applying the patch. I should mention I am upgrading originally from 8213 to 8217 then 9000 and now finally 9001 all in the space of a few hours with no server reboots. Can I please have some help? Thanks.
Change status action buttons greyed out
It appears that a Change Owner can change the Stage/Status of a change by editing the change record and choosing the required Stage or Status from the drop-downs. However when he is simply viewing the change (eg while it is in the Submission stage", the "Status Actions" menu is empty and the two action buttons are greyed out. Should the change owner not be able to move the change to the next stage using these methods (ie without having to actually edit the record)? It works for the change manager,
Query for list of Technicians names and email addresses
HI i am using mssql with Your Version : 9.0 Build 9041 looking for a query to run and provide me the current list of technicians and their full names & email addresses Thanks
Assigning Default Template for Requestors
We are setting our HR Department up as requestors and when logging in as one of them they only see the default system template. I know for technicians we can set the default template, but is there a way to do it for requestors as well?
closed and system open again
I try to close an incident and after a few minutes the system changes the status back to open ?
New User - some questions/problems
Hi there, we are currently evaluating DC for our company. I've stumbled across some problems and questions in handling, so maybe you can give me some hints: Test in columns sometimes gets cut off really bad, so i.e. in inventory - I can see OS version "Windows 7.." but not the "...SP1 (x64)". Apparently all column width seem to be fix. OK, they expand a little bit, when I remove columns from view, but still some are way too big while others too small. Is there any possibility to change (and save)
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