ServiceDesk Plus 9048 Released
Dear Users, SDP 9048 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9048 SD-58908 : Migration failure if any of the workstation/server default report is deleted. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar ServiceDesk Plus Team
Agent ID problem
Hi Someone on our department created an image and installed the SDP agent but he didin't delete the agent id, now there are about 50 or 60 machines on diferent sites with same agent id. Is any way to delete the agent id registry key just on the machines with this problem? I tried to uninstall the agent but i dont know which are the machines and even if i uninstall the id remain in the windows registry.
Active Directory Scheduled Import
Hi, manual Active Directory imports allow for specific groups to be selected. Does the Scheduled Import use this selection or does it bring in everything - there is no wizard when option is selected. thanks Mike
Service Catalog order of display
HI i am urgently looking to try and sort my Service catalog in order of importance rather than a-z as it is placing less important/used forms at the top rather than lower down. Will a fix or future version allow editable control to sort your catalog? Using SDP version 9.0
How do you manage your SaaS licenses?
Folks, I'm wondering the best process for buying and managing support agreements and warrantees. I'd like to purchase with a PO but track as a contract. What's the best way to do this? Also, how do you handle Saas licenses? Did you create a new product type or do you track through software and licensing? How does that correspond with the PO module (same question, I suppose). Thanks, Adam
Attached file button and add notes button doesn´t work
Hi, I´m having a strange problem, the attached file button and the add notes button suddenly they stopped working. There´s a way to solve this problem? Best Regards
Inventory Scan - Not detecting installed software properly
Hello, I have noticed on multiple machines within my network that the scanning results for installed software is incomplete. Rescanning has no affect and it continues to display the same items. Many of which say that only 3 or 4 pieces of software are installed. Reinstalling the agent has not helped either. The total number of affected machines is unknown but I know at least 10 that have this issue. Any thoughts as to why the scans are only pulling partial information? I am currently using build
Option to Hide SLA timer from Self Service
As we look to mature as an organization I'd like to use SLAs for Requests; however, while we internally adopt to working within those time constraints I'd prefer not to advertise the SLA clock on the self-service portal until we are running smoothly. Is there a mechanism to "hide" the SLA clock to requestors so we don't advertise or SLAs until they are completely refined?
Restricting Find My iPhone
Will MDM be able to restrict the Find My iPhone feature on iOS devices? We want to be able to make it so that users cannot enable the Find My iPhone activation lock. The reasoning for this is that the user will sometimes lock a corporate iPhone with a personal AppleID. Then, when they return the phone after leaving the company, they do not deactivate the lock and we have to send the iPhone to Apple for it to be unlocked. Is there a way to stop the activation lock from being enabled or is it a feature
Time Spent report
I need a time spent report that is filtered for a specific department. I need the time summed up for each account. Something like the following. I only want the report to gather time for the client services department. The report should show the total time for each account.
Cisco WLC applications Unclassified
While evaluating the 11.6 beta of Netflow Analyzer I've run across a problem regarding the WLC netflow integration. I can see data coming in from the specified SSID on the WLC, however the applications remain "Unclassified". Is this function not supported in Netflow Analyzer or have I missed some piece of configuration? The WLC is running code 7.4.121.0.
Service Catalogue services not getting displayed to users
A quickie, cuz i don't have much time: I upgraded to 9.1. Add a new Service Category (IT or Business) Create a new service (keep it basic, for this test) within the new service category See if your users see the new service in the self service portal Everything seems ok for services created pre-9.1 With regards, sven
Create new request with E-mail command parsing enabled - assign subject?
I have E-mail Command enabled and it is working as far as creating new requests by parsing emails. Question I have is can I somehow get it to parse for and enter a meaningfull subject into the new request? So far all the new requests have the subject of "Not Provided". Are the items below the only options for parsing emails? @@OPERATION=AddRequest@@ @@CATEGORY=Printer@@ @@SUBCATEGORY=Tray1@@ @@ITEM=Paper Jam@@ @@LEVEL=Tier 1@@ @@MODE=Web Form@@ @@PRIORITY=High@@ @@URGENCY=High@@ @@IMPACT=Affects
How can I find the old PC-s in the assets?
Does the SD store the last successful scan date? Can is list the assets order by this date?
Import AD user
we cant save option scheduled AD import feature. we have enabled SSO
Report Query - Compare Software Versions to Active System
Hello, Does anyone know how to, as this is more complex then the standard reports can give me, active systems (Last scanned via agent in the last 15 days), which are running the last version of agent (1.0.19) and list the installed Office product line (2007, 2010, 2013, or 365)? Cheers & thanks!! Tomas
Work Log report
Hi, I need to generate report for work log for each types (requests, incident, task, problem, change), to know where the time of technicians consumed. i need it include the following: - Technician Name - Date from to - work log text - work log start to end - work log total time spent (hours, minuses) - Workorder ID - Workorder ID status best Regards,
Custom Report to Include Workstation Description
Could anyone help me with creating a report that will include the Workstation description in the results? The custom reports don't seem to give that column as an option, and I'm not familiar enough with the custom querying to write it myself. Basically, I would only need to display the following for the Workstation assets: CI Name, Model, and Description. I added a specific description to about 10 assets, and now I realize that you can't display that field in the columns. Oops. Thanks in advance
Contract, Assets and Users
Hi, We have a monthly contract/subscription for Office 365, with a number of users on differing plans with a cost per user per plan. I want to be able to associate a number of users and/or departments to this contract in order to be able to apportion the monthly costs to departments/users. How do I do this? I've thought about: Creating a parent contract for the full O365 Creating child contracts for each of the plans and apportion the full monthly cost based on the number of users of that child plan.
Resource of type check-box - max. nr. of options
Hello, How many different options can we add to a single resource check-box? Is there any limitation? Best regards, Demetrius
Lots of blank spaces when copying and pasting from email (SDP 9007)
When I copy and paste (html) content from an email, SDP creates a lot of extra spaces. Browser (Google Chrome) E.g:
SDP 9.1 upgrade
Will this upgrade overwrite any html/js files we've placed in the ManageEngine\ServiceDesk\custom folder?
Login page not load
Hello. I have a new installation of ServiceDesk Plus and I have a problem with the login page. It is not loading nor appearing any error either, it is just in blank. All the installation process was completly Ok and without any problems. I tested locally over the network in Internet Explorer 11, Chrome and Safari and the result is the same. -Blank page- It's running on Windows Server 2012 Rok Fundation 64bits, firewall is turned off, no antivirus installed and there isn't any other software installed.
Plain Paper Icons for ShortCuts
When I create ShortCuts other than weblinks my icons never show up.... Example I've given Desktop Central the path and Icon file name but they never show up.
FIM Missing
I have installed version 10.6 of ELA, and FIM is missing. It is the free version. The matrix says it is included.
ELA v10 Failed logins
Hello I have created an alert with ELA 10 to report on all failed logins. I can see Failed logins occurring in the Event Log within the parameters specified yet I'm not receiving an e-mail. How can I see the list of all Event ID's that are in the alert criteria, it does not appear possible to browse the selection criteria? Thanks
ELA v9
Hi, I have two questions about ELA v9 for Windows 1. How do I change the admin password (note I do not want to reset to default), I want to change from the default. 2. I have an alert configured which is listed but which for some reason I can no longer display the alert settings. I also cannot delete the alert. Would appreciate suggestions on how to troubleshoot. Thank you
REST API: How do I add "problem"
In the documentation, I figured out how to add request and note.
Server locks up when Desktop Central service starts
I've recently inherited a server where the processor sticks at 100% and the whole box locks up anytime the Desktop Central starts. I do know that the previous owner had recently updated it and scheduled it to push out updates. In the serverout0.txt log I see this at the end: [09:03:14:347]|[05-29-2015]|[com.me.mdm.server.service.PostStartupService]|[INFO]|[10]: ____________________________________| [09:03:14:347]|[05-29-2015]|[com.me.mdm.server.service.PostStartupService]|[INFO]|[10]: Creating MDMControllerService
change default status request in requester mode
how can I change default status request in requester mode ? thanks,
Error configure email OPManager with office 365
good day ,
I have a problem setting up email on opmanager , deputy errors , my office mail server is 365 , so I set it up with the server: smtp.office365.com , and as probe with multiple accounts, ports , authentication, and gives me Error , can you help me ?
Possible to send NEW email FROM ServiceDesk plus?
Hi. Wondering whether IT Support can send NEW email from ServiceDesk plus? (not answer request) And have their group email as "from" address? Kind regards Robert
Auto reply to a non requester email.
Dear support i need to set an auto reply to any email received by our support system from non-requester email (i.e Email does not exist in our system and does not belong to any account). thanks.
ADManagerPlus 6.3: Installation failing, Error While Unpacking
Hi everyone I want to install ADManagerPlus 6.3 on a Server 2008R2. The server is freshly installed and I am getting an error on the step where it is Unpacking JAR Files, I get an error saying Error While Unpacking. I have search the forums but I can't get concrete answers to the solution as it always appears like Support is taking the solutions offline. We want to try the product so that we can purchase it for our company, so please help. The account used to install it with has admin rights. The
Weird login issue
Hello I am having a weird issues with my servicedesk plus install I have the latest version and when logging into the application via the web it works all ok But when I try and log in using the iPhone app (or iPad) I get a unknown username or password Any ideas anyone? Thanks Andrew
ServiceDesk integration gives unknown username/password
Hello and good morning all I am having some issues in setting up the integration to servicedesk plus (opmanager - build 11500, servicedesk 9.0 build 9047) I go into service desk and put in the details for opmanager, and this works all ok I go into opmanager, enter all of the details for servicedesk and I get a unknown username/password error. but I am able to log into servicedesk with the same username and password without any issues (and this is the account I used to setup servicedesk intergration
Editing Monitors
Hello Just question, I have added the exchange server to the list of devices that OpManager look after. It is showing as some services are down. namely MS Exchange IMAP4, Micorosoft Exchange Unifield Message Service. Both of those services we don't use, how can you stop OpManager for monitoring them? I tried editing the monitoring, but those items are greyed out. Can anyone help Thanks Andrew
Opmanager 11.6
OpManager 11.6 has been announced but there doesn't appear to be a Service Pack available yet. When will it be available to download?
Manually adding software?
Guys, I cannot add manually any software we buy? We must scan a system before we can add it? 1. We do not scan all of our systems: we manually keep track of software 2. We cannot buy software this way through PO's... we cannot close PO's and bought software does not get added to the inventory... ??
Can the text in the default 'Reply' option be edited?
Hi. I wanted to check if the text in the default 'Reply' option can be changed. This is when a ticket is picked up by a technician and clicks on the 'Reply' button at the bottom of the 'Description' field. Currently the text is: Your input is required before we can proceed on the following request: *Subject of the ticket*. https://servicedesk.transguardgroup.com:443/WorkOrder.do?woMode=viewWO&woID=8121 The request has now been marked as pending your input and to proceed we will need to know the
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