http status 400 error Invalid path /homepage was requested
HTTP Status 400 - Invalid path /homepage was requested type Status report message Invalid path /homepage was requested description The request sent by the client was syntactically incorrect (Invalid path /homepage was requested). Ive tried all previous fixes found in the knowledgebase but it doesn't fix my issue. Ive upgraded to ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_47_0 and still have issues. Its been so difficult in trying to get it to run since its install that Im not sure I want to test it
Searching for requests
My support reps. are really having a problem finding tickets within their request view that they've worked. Is there a set of commands or search criteria that we can use in the search box? For example, I've got my request view open, and I'm looking at the subject of one of my requests. I type two words from the subject line into the search field, and the request I'm looking at is nowhere in the results. (Using the Default Results). Can someone make some recommendations? (I'm currently on 9.1) Thanks,
opmanager web alarm
Hi, I have an inquiry about the Opmanager web alarm as I setting profile and alert but when I got alert which match to the web alarm criteria, the sound not work as properly. I try to test alarm from below setting but it's show below msg and require to install sound player plug-in on web browser. However I already install plug-in but it's still not work. Ps.I try to use firefox, chrome and IE but it's not work.
How to cancel a Purchase Order
We've been using the Purchase module for two years now, and have accumulated a handful of purchase orders that have been orphaned. They progressed to various stages, but due to business reasons were cancelled. My question is: How to mark these at Cancelled (or at least Closed). I could route a couple of these through Approval, Receive, etc... However, others would involve auto-adding assets into our environment, which I would like to avoid. I'm trying desperately not to delete the items, as we
CISCO 800 series template
Hi, Where can I get CISCO 800 series templates for OpManager? I downloaded one from CISCO website but it just displays OID numbers as alerts.
Process Monitor not collection data
We have been using Process Monitors successfully on most Windows devices with WMI, and they are working as expected, however on several Window devices, the Process Monitor is not returning any data, it will successfully poll and list all he running processes on the device using WMI, but the monitor does not provide any CPU, Memory statistics. Could you please advise how to resolve this?
Netflow Analyzer Plugin Update hangs
I have am running OpManager build 11500 with the Netflow Plugin build 9900. I am trying to update the Netflow plugin to build 10250 but the Update Manager just seems to stall. I have attached a screen snip of where it hangs. The UpdateManager for OpManager does not have an issues updating OpManager, it is just the Netflow Analyzer UpdateManager that has a problem. Does anyone know what I can do to try an troubleshoot the install process?
Can not get a pc to inventory scan
I have a 1 pc in my inventory that will not perform an inventory scan. the only error I get is that that the scan failed. I had more than 1 originally then support told me to update to Build No: 91032. After updating all but 1 were able to perform the inventory scan. I uploaded the logs of the one machine and have not heard back from support since they said they would analyze it, this was over a week ago that i had uploaded the log file. my support case is Request ID :##14876513##. Any help
Push Skype for Business
Has anyone figured out how to push Skype for Business to off net desktops. We are on office365 and we lock down admin privileges. This has created an issue because End Users cannot click to load in the office365 portal without Admin privileges. Everyone tells us to use SCCM but we want to use Desktop Central to push it out and install just Skype for Business from Office 365 ProPlus . It will run along side of Lync 2010. We have been playing with GPO's and have it working, but for all off net systems,
Implementation Plan for SupportCenter
I recently purchased SupportCenter Plus and am intending to implement it within 2 months. Is there any documentation (besides the install or admin guide) that would provide some kind of guide for implementing the tool?
How to uninstall NetFlow 11
Hello, I would like to know how to uninstall NetFlow 11. I tried uninstalling it but it did not uninstall successfully. The install cleanup tool does not work. Do you have new version of Clean up tool?
Modify old ticket status from escalated to closed without notifiying
Hello, Someone in our company changed over 100 OLD tickets from closed to escalated over the weekend and now they show up in reporting. I need to change these back to closed without notifying the customer they are attached to? Where in the SQL database does this information live? If I change it in SQL will it notify the customer? I am guessing no. Thanks!!!!
Modify old ticket status from escalated to closed without notifiying
Hello, Someone in our company changed over 100 OLD tickets from closed to escalated over the weekend and now they show up in reporting. I need to change these back to closed without notifying the customer they are attached to? Where in the SQL database does this information live? If I change it in SQL will it notify the customer? I am guessing no. Thanks!!!!
Basic Line Graph Report
Hey all, Having trouble building a super basic report. All i want to show is the total # of Open and On-Hold requests by date. Basically i need to show if our team is catching up or falling behind on tickets and would like to be able to use the date filter. Even if i can just get the data from a report i can use Excel to whip up a graph by date. Thanks in advance.
Restore Change proces to default
Hi play around in the Change module and tried to adjust is to our processes. This wasn't very succesfull. Is there a way to restore the default setting/process flow in for Change workflow only? Cheerz.
SDP question about restores
I am working on setting up a test/dev database (in Linux), following the info in the FAQ. My backup has 2 data parts, part_1.data and part_2.data When I get to the point of executing ./restoreData.sh, do I need to execute that once for each of the 2 data parts, or only execute it once for part_1.data and it is smart enough to also process part_2.data? Thanks in advance!
Pass through
The first symptom is that we get the "authentication required" dialog box when navigating to the ServiceDesk Plus webpage. When we hit cancel, we are redirected to the login page.
Passthrough
Hi, My pass through is not working it gave me login page with username and password on it. Help me.
Active Directory
Can someone please explain how the Active Directory Scheduled Import works. Does it use the details that are in the OU structure that is completed when a manual 'Import Now' is used or does it use its own settings and, if so, what are these? thanks
error : error reading information on service servicedesk : no such device
I am trying to add servicedesk as a linux service by invoking this command; " # chkconfig --add servicedesk " as recommended, but unfortunately I am getting this error message: " error : error reading information on service servicedesk : no such device".... Please help me guys to go through this installation. Regards Phallo Mosola
Monitoring Domains
Good afternoon, I have the following questions : • Public IP's Group to meet consumption in certain Internet sites. • Monitoring by domino ( google.con , Facebook.com , etc. ) . • Analysis of traffic through a proxy. Thank you.
HTTP Status 404 -/ The requested resource is not avalable
Hello. I am having a problem with a recent linux installation of SDP. I was trying to configure HTTP to HTTPS redirection (to secure traffic to/from SDP) by following the instructions here. (https://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl2) Prior to that I successfully changed the Web Server Port using the script /ManageEngine/ServiceDesk/bin/changeWebServerPort.sh The following was done. Stopped servicedesk with /etc/init.d/servicedesk stop Confirmed process ended,
AD import, not all users are showing up
A few days ago, i started from a fresh install (9046). All users are correctly imported from active directory (i see all the users in the system log from SDP) but in the requester list, some users are missing. I did the upgrade to the latest build ( 9100) but still the same problem. Anyone else with this problem? I already sent a mail to the manageengine support team. Regards
Import Requesters from Active Directory stopped working
The Import Requester from Active Directory stopped working. At first it was only giving us the User OU and not the rest of the OUs in our AD. I ran the following commands on the database delete from adousrelationinfo; delete from adorganizationalunits; and restarted to try and fix the issue. I am now getting the following error. I have tried multiple logins.
[API/Email] Adding another reply to ticket via API or Email
Hi, Im trying to integrate two seperate service desk systems - one ManageEngine ServiceDesk and another one (probably custom). The only way that I could gain this is via e-mail, but is not a problem for me to write some program in Java, which will fetch and parse incoming e-mail and put into servicedesk via API I need to achieve: - Same information on both systems in tickets (Priority, name, description) - Working replies (so when someone answer on MESD, system generates email and send to My questions:
Servicedesk Reporting By Service Category
Hi, I´m working with the CMDB in Servicedesk Plus and have made a good working Service Category with IT-Services containing relations etc. In the CMDB I´m able to see the signs if a Service is affected by Incidents, Problems or Changes. But how do I make a Custom Report to show how many Incidents, Problems or Changes are affecting a specific IT-Service? I am not able to find Service Category in the reporting module for Problems or Changes. I would like to “Group by” Service Categories for Problems
Service Desk - Technican / Hardware Specifications
In the install manual for ServiceDesk the hardware requirement chart tops out at 200 technicians. If my organization eventually adopt this tool for all functionality in IT, we would have closer to 400 technicians. First, can the tool comfortably support that number? Second, what hardware specifications would then be recommended at a 400 technician count?
Loaner Equipment in SDP
How are SDP admins handling loaner equipment within SDP asset module? Any suggestions are appreciated. Regards.
Error in WebLogic monitor
Hey there, I´m having trouble configuring the Aplication Serever WebLogic 11g on APM plugin for OpManager. I was able to create the monitor but this warning message apears on the op of the monitor and no data besides the availability is being display: WebLogic is installed on a Windows server 2012, is the AppManager asking for Windows permits to install somthing? Or is it asking for WebLogic Permit? as far as I know the user configured has admin rights. On the other side, on wich port should i
What version/release or maint levels of ApplicationsManager will support monitoring IBM MQ V8
see question above
Problem with AppM
Hi team, I have an installation of Applications Manager 11 licensed running on MSSQL. I have another free version of AppM 10 with MySQL database installed on the same server where I have the licensed version. I can live with both Apps on the same server? Because I have a problem, when put into operation the free, falls within 5 minutes automatically.
Redis/mencached/php-fpm support?
Hi guys, Does ManageEngine have native support for those services? Regards, Alexandre
Rest API - Add Device to Notification Profile
I'm looking to use the addDeviceToNProfile command to add devices to a profile. Below are the Parameters needed to be changed to do so. The criteria parameter say to refer to the table below for the 26 criteria but I am unable to find this table to help me figure out what needs to be put in this parameter. If you could provide this table with explanation that would be great. apiKey* - API Key to access your OpManager server. deviceName* - Name of the device to which the notification profile has
Making imported Active Directory user a Technician
Hi... I'm very new to Service Desk Plus. I'm currently trying to get it up and running. I've connected SDPlus to Active Directory and imported my users. Is it possible to take an imported user and automatically make them a technician? I'd like my technicians to use their AD credentials to login to SDPlus rather than using the Local Authentication. Thanks in advance for any help! :)
Line Breaks in Request Notes
Hello, I'm having an issue where line breaks are not showing up when I add notes: As you can see, the image is quite stretched; any help would be greatly appreciated. We are using: Your Version : 9.0 Build 9035
How to issue Purchase order for a subscribed service and manage it in Service Desk Plus?
Hello, I have tested the "Purchase" section for products and it works well for business needs. What is the way to handle a PO for subscribed service? I'll provide the scenario as follows: 1. We need to subscribe to a new Internet Service Provider. 2. I can issue the PO to the service provider through the Purchase section but that item will be recorded as a product rather than a renewable service. e.g. Dedicated Internet Connection charges = 4000 will be recorded as a product rather than a renewable
I am unable to delete a probe from the central server
Every time I try to delete a dead probe I am receiving this error: "the parameter apiKey is not available in the request". How can we delete a dead probe from the central server? Thank you. Rob
searchable combobox
we have thousand of site in our service desk..is there any way to make the site drop down searchable??
Backup Scheduling doesn't show backups
Hello to all, we have experencied a curious problem with SDP backup scheduling. We can see a finished backup on server but SDP doesn't show it on backup list. Do you know why? Is this backup correctly finished? Thanks in advance
Unable To Sort By Numeric Fields
Hi, We have one numeric field in the service desk, which contains a priority number given by the requester. We have a custom report that we use to display this priority list, but we seem to be able to sort our report by all fields except for this numeric field. Is this a bug that it isn't possible to sort / group by numeric fields? It doesn't appear in the group by or sort by list when creating the report. Regards,
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