Reports error after upgrade from 9012 to 9044.
We recently upgraded from 9022 to 9044 and everything is working perfectly except Reports. These all fail with the error "NTLM Failed Redirecting To Login Page.. ". We have disabled SSO and still get the same error. We have also cleared the "applications\extracted" folder and restarted and still get the same error. Have anyone else experienced an issue like this or could suggest where to look for more clues?
REstoring DB goes wrong.
I want to change my DB from MySQL to MSSQL. I made all the insrtuction, but database isn't restoring. It says:QUERY = INSERT INTO QueueDefinition (QUEUEID,QUEUENAME,QUEUEDESCRIPTION,SITEID,SENDERNAME,REPLYADDRESS,CIID,ID_DEPARTMENT) VALUESnull java.sql.batchupdateException: Invalid Column Name 'ID_Department'
Add Query-based Distribution group to be select in select OUs/Groups for Policy configuration.
Does it possible to use Query-based Distribution group in Policy configuration? Right now it show 2 groups type Security and Distribution.
APPManager Loading Page
Hello, I have AppManager and it was working fine since version 8. Lately we install a new server with version 11, latest service pack was 11.9. When we load the Web site Admin page, and try to change any setting for a monitor, the web page stand on "Loading Page" but never loads, and it last several minutes and nothing happens. We updated to version 12.10 and nothing Now in FireFox I see only a message telling us that Script is taking so long, and if we choose Debug, it show /templates/Utils.js line
Report on leaves
How can i make a report on leaves by technicians by types for given dates range?
Provisioning App returning 500 Internal Server Error
For the past 24 hours I have been unable to provision any users using the Provisioning App. The app itself returns an error "Failed : API102: Error occured" and if I check the logs I can see ther eis a 500 internal server error being returned. Are there some issues with the web services at the moment? Has anyone else experienced this?
Move ticket if technician is not available
Dear all, I have a question what happened in case when one technician will be on vacation with scheduled causal leave and someone will assign ticket to him or one of his ticket will be reopened? Is a possibility in that case to move ticket to other technician automatically? Thank you in advance, BR
Associate groups to reports
Hi, Is it possible associate reports to groups? Let's say we have Group A and B and we have specific reports for each one, there's any way to associate a specific report to a specific group? Regards.
Cannot Edit / delete Resolution templates from Admin tab
We can create Resolution Templates but these do not show in the Resolution Template section on the admin page, just shows blank space. This means we are not able to edit or delete these templates. We have tried deleting then browser cache and cookies and have also renamed the extracted folder. Please advise. Using 9.0 Build 9044.
Create request by API with distinct names in case of homonym
Hello, We are trying to create a request using the Servlet API , but we have a case of two requesters that have a same name. I can't pass only the name because the API ever take the first user. What we need do for create a request for each specific user? Look bellow: Someone can help me???
Resolution in request
Hi How can I hide the resolution tab in the request from requester? p.s. This could be solved by editing the role of SDGuest, but as I understand it can`t be done :( thanks
Import data
Please is there a way to import data into SD+ I have data in csv format and can't import them into some certain field in SD+ during configuration e.g Regions, sites, holidays, groups etc
ServiceDesk Plus - Snippet Of The Week - 1: How about auto suggesting the solution when users ignore the knowledge base?
p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0.0cm; font-size: 12.0pt; font-family: Cambria; } *.MsoChpDefault { font-family: Cambria; } div.WordSection1 { page: WordSection1; } Let's assume that your IT help desk frequently receives repeat incidents from your end users reporting an issue in sending email notifications. You have analyzed and provided the resolution that a fresh configuration in the SMTP server would fix the issue. You have also included the configuration steps in the documentation,
Approved patches loose there approved status
I've been finding that once I approve patches they can loose their 'approved' status after a day or two. I've logged the patches I have approved (to make sure I'm not remembering patches approvals incorrectly). I've also checked the patch approvals I've made shortly after I did them (I haven't found any problems with patches not approving initially). I'm running build 91002. For example if I look at patch approvals today, I can see patch number 17556 (MS15-043 aka KB3049563) is marked unapproved.
More permissions for Requesters
Would it be possible to enhance the current permissions for Requesters? We have got a department in our organization that they need to monitor activity in our development department (Support group) that would include Requests, Changes and Problems. I have set up some reports that would list all outstanding issues, but this is not ideal for the business. The workaround for this is that I have converted their accounts to technicians, however this has taken our technician license. Also I struggle with
Change Module To Work As Advertised
Please change this module to work as advertised: The main servicedesk webpage for the Enterprise edition claims: Change Management - Implement a comprehensive change management system that allows you to handle pre-approved changes and changes with complete approval cycle. This is not true as it does not allow non-technicians to approve changes. Any manager within the company can have change approval within their department. I work for a media company and all department managers have to approve their
Notification Profile Issue
Hi, Just wanted to know how can I configure notification profile for all the servers having disk space less than 5 percent of its total capacity ? I want to configure notification only for this threshold value only? Appreciate your kind help in this regard.
XenDesktop with VMWare what to do against to many devices down
Hello, we are using vmware as virtulisation and have XenDesktop to manage our VDI. Opmanager always finds the VMWare Clients when the are created by XenDesktop and shows them as VMs. But as the are turned of as long as they are not used thew will immediately report as device down. Has anybody an idea how we could eliminate this monitoring of those VMs? Cheers, Ralf
Reset a users password in OpManager
I am an admin of OpManager and one of our users has forgotten their password. I have tried to reset it but even as the admin it says it needs the old password! How do I reset this users password? Thanks.
Additional Fields
Hi, How can I add the additional fields I add to the interfaces to the notification profile. The fields I selected are not added to the drop down menu in the notification profile option. Additional Fields for the devices are working fine. Thanks Ramzi
Using AD accounts on "Web Site Accounts" Resource type
Hello ManageEngine, We have some web applications in our environment that use actual Active Directory accounts to logon to. And we would like to make full use of the Remote Password Reset feature with these account types. So, if I change a password of a domain account which is listed under a "WindowsDomain" resource type, is there a way to update new password on the especific "Web Site Accounts" resources which are using that domain account? Best Regards Mércio
ServiceDesk won't start
Hi Since couple of day, our SDP is not working anymore. I use the batch startSDP and it hangs each time at specific point 89%. on the startout.log file I see repeat "resquestScheme is http". I tried some of debug process find in this forum without any positiv result... Updated to the last release, same way. I can restore but I'll loose one work week, so if I can make it right without restore it will be great Thanks in advance for your support Best regards K. Fluckiger
Product amount
Hey guys, Is it possible to add the amount of a product as you create an asset ? I already figured out that you can attach an excel list for example to the asset but it would be way better if I could put the amount right in the asset and this would change automaticly. For example if I have an "in store" product asset and I create a relationship for that asset with a user, it would be great if it works that one product changes to "in use" but the others (for example 6) stay "in store". Is something
Spanish encoding and requester names
Hi, We have some problems with spanish requester names that include ñ character. They are imported from Active Directory but they cannot log into SDP because they are not found in requester list. Thanks in advance. Aritz,
Solutions topic view
Hi, For the Solutions portion of ServiceDesk Plus is it possible to have each topic/sub topic only show the Solutions directly associated with the selected topic? Currently, if I select a parent topic it displays all solutions associated with the selected parent topic and all of the sub topic solutions. Is there anyway to make the parent topics only display the solutions associated directly with that topic? Thank you, Cheers
Can't associate sites to technicians
Please I have a list of sites in the site area of SD+ Helpdesk but I can't associate the to technicians because when you try to edit a technician I don't have the list of sites in the column which has do with associate to technician rather all I see is not associated to any site
Multiple incoming email addresses causing issues.
I'm having essentially the same issue as this https://forums.manageengine.com/topic/email-address-in-cc-field . For my example see below its complicated in to type up the steps to reproduce but I'll do my best. Essentially we have multiple incoming addresses that feed into a single mailbox. So a user can send an email to support@domain.com, tech@domain.com, techsupport@domain.com, tech.support@domain.com etc. The issue is I can only add a single address under incoming mail lets say support@domain.com.
WMI/SNMP Disk monitoring
Hi, I am new to OpManager and to the monitoring world, I've added a new server in our environnement and it was detected by OPManager and the default alarms from our templates were added. It was great news, however I am having trouble with OPManager not detecting my hardrives. Information about my environnement: Virtual Windows 2008 R2 Test credentials pass both for SNMP and WMI WMI monitoring works for CPU, memory and Virual monitoring works for network, vcpu, memory I can remote test WMI with winmgmt.msc
Live Chat broken in 91002?
"Support -> Contact Us -> Live Chat" doesn't work anymore after upgrade to 91002. Clicking on the link does nothing in both IE11 and Firefox 37.0.2. I did work couple of hours before upgrad as I had exchange with the support guy through it.
Launcing Autologon with different browsers
Hi There, Having issues launching servers configured for autologon with different browsers. IE: Launches new tab/window but then prompts to close Chrome: Does not display credentials/reason popup therefore cannot launch autologon Both browsers display the auto logon test window ok PMP v8000, server ports have been changed to be both 443 with domain certificate applied for each. Have changed to autologon port back to default (7273) but no joy. Not working: Chrome v43.0.2357.81 IE 9.0.8112.16421 IE
Adding Servers in bulk
Hi, I need to add 180 Windows servers into OpManager. What is the most efficient way to do this? Regards John
Using template for same host type but different regions in network.
using OPManager. I am trying to create template for windows hosts but need to be able to have a group of server(s) in one or more templates e.g All - cpu/disk/temp to be monitored Sql - cpu/disk/sql/temp none - none. however these servers would be also be based on regions of the country or a GROUP What I found to be difficult is to be able to have my ALL template on every server, but then be able to have servers in regions , NE, NW, MW, MC etc. I would think that you have the following server names
Clear alarm customization
Hi all, I would change the clear alarm notification body with the same property used for on a mail when a alarm is raised. Is possible to do it ? Best regards Alessandro
WMI Credential Denied
Hello - We're having random issues with one server generating an alarm with message "Permission denied - Verify WMI Credential". Generally, the problem is cleared on the next poll but this happens several times per day. If I manually test the connection, it passes every time. The server in question is W2k8. Also, the Op Manager server is located in the US and the server being checked is in Australia. We have other servers in that site being monitored that have never had this issue - just the
Failover Support for OpManager
Hi, I am New to Opmanager. Need understanding of deployment of Opmanager on Failover. we have 2 server for MSSQL clustering and 2 for opmanager I have read and understood the working mechanism of BEFailover table, need to know how the communication happen between 2 opmanager server is through port 80 or any other setting needs to be done for the failover. Also suggest if I go with the standalone server deployment of Opmanager and later need to change to high availability what is the configuration
Unable to change webserver port
In the process of recovering an OpManager server that suffered a power loss. I can use OpManager from the internal client and all is well. Server had originally been set up to use port 8081. Now it is using port 80. I did not change the port number. OpManager began using port 80 when it came back from the power loss. Now I can't change the port number back to 8081. I run the batch file c:..\..\opmanager\bin\ ChangeWebServerPort.bat 80 8081 and I receive java errors and the port does not change even
Device Name Keep Changing
Hi, I have a problem with OpManager. The device name in device details keep changing as below. Even if I edited the name, the name keeps changing back to this strange name after a few days. Please advise how can I solve this.
SDP Bridge: SDP and JIRA integration
Hello to All, I represent SDPK - software house from Poland. Recently, we have developed 2-way integration between SDP and JIRA. The product is called SDP Bridge. More information about integration below: Features list: https://www.dropbox.com/s/kjui31zh6kak3oy/SDPBridgev1.0features.pdf?dl=0 Introduction video: http://www.youtube.com/watch?v=fTrKTwO35U8 General info about SDP Bridge: http://sdpk.pl/sdpbridge/ For more information please contact me at: daniel.kaszuba@sdpk.pl Regards, Daniel
Is it possible to install OpManager on a windows virtual machine?
We are looking to deploy OpManager to monitor 100 - 200 devices. There is a VM platform already in place hosting other applications where we could provision a new VM appliance to host the OpManager software. Is this a configuration that has been used in the past? Are there any special considerations for the memory o network requirements for the virtual machine?
Is there any way to monitor windows schedule task from OPM Tool
Query: Need to monitor windows schedule task which is on win 2003 sever from OPM tool to see to if it is running or not.. Please advise.
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