Cannot edit Requester Name using edit button
In a request, using the "Edit" button found in the "requester Details" we are unable to update the requester fields. The text box changes to look editable but it is not possible to change the "Requester Name" in this field..
Unable to send due to java.net.SocketTimeoutException
In OpManager, when I set up the e-mail I do the test and will OK but when I go in the notification profile and send it ta test error My version is 10200 Unable to send due to java.net.SocketTimeoutException PS: it's account GMAIL Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Error after enabling Threshold for Script Template
If I edit a Script Template I can test and save successfully. However it I attempt to Enable Threshold and then save the template I get the error: Error occured in template modification. And yes the word occurred is incorrectly spelt in the error message.
New Install Web Interface Cert Authority Invalid
We are trying to install the trail version for evaluation and we are having cert issues. Do you have the instructions (CentOS) to configure the SSL cert so we can continue the evaluation? I have a PKI server that I can create a certificate from. Thank you.
can I trace the ip of a failed administrator login
We are testing the audit manager and set an email alert to trigger when the administrator logs on to any machine and the password fails. The alert does work but can we get more information like the IP address of where the log in is coming from if not from the local machine but say from an RDP or other type of connection.? We are getting this alert trigger to a new domain server we are setting up and we are currently not logging in, :)
Desktop Central Custom Query for local user report
Dear Supporters, Please help me how to create a report of multiple Computers about a local user (name "itolocal", for example) and its Status (disabled/active). I use a domain admin user to scan. I use Desktop Central version 9 build 90003 and pgSQL. Many thanks!
Adding a feature to the mobile device App?
I have a significant amount of staff who are looking for a mobile tool to see the organization chart and search employee's while out of the office visiting clients or on the road. Is it possible to have the Organization Chart and also the employee search fields added into the mobile device App? I have had a look but I have not been able to find how to enable this feature
Additional Features in AD Self Service
Good morning, I wanted to inquire and see if someone can answer the following questions: 1. Does AD SelfService Plus offer two factor authentication for the enrollment process? 2. Can notifications/reports/logging work with third party tools such as Splunk? 3. How do I customize/edit some of the pop up messages already built into ADSSP? Such as the force enrollment prompt? 4. Has there been any successes with ADSSP and McAfee EndPoint encryption? Any answers would be greatly appreciated. Thank
SDP On demand - CMDB issues
Hi SDP team, I'm currently testing SDP On-demand. First of all, i was absolutely gobsmacked by the fact that the on demand version has a completely renewed interface, while on the forums a thread has been locked regarding the renewed interface of the on-premises version. A post that is more than a year old... To the point, currently in the SDP On-demand version i can only add the following: Access Points Printers Routers Switches Workstations Non-controlled workstations Servers Projectors Scanners
assigning roles
I created a new role which I have to assign to certain techs. My issue is when I go to assign the role, it does not show up at the bottom. I have SDadmin, SDAdminsite rights. Can somebody help me? Thanks Gunnar
Not saving Changes
Hi, We are running 11600, we cannot save any changes for some reason. Example1. When changing thresholds, it says it has changed the threshold, you refresh the page and it goes back to the old setting. Example 2. When changing the vendor/device type, press apply. It says it has saved the change to the database, then refreshes and the old values are there. Getting very frustrating as I cant actually change anything! Thanks
Templatesfor Alcatel Lucent 6850 switch stacks
Hi, We have purchased OpManager and are trying to get our Switch stack monitored via SNMP. Are there any templates for Alcatel Lucent 6850 switch stacks, how do we request this? Regards Mike
Modification Template dont have modification Lync feature
Can we have/show Lync Modification properties on Modification template?
Show time password changed and password expired
Can we add coloumns on AD Search with property Password last set and password expired on ?
Difficulties customizing translations
Hey guys, The translation of SDP+ in Dutch is very poor. Possibly due to machine translation. I've started optimizing the translations in Dutch, but i encounter some incomplete or non-existing strings in the Dutch language in the Admin --> Translations module, specifically (what i noticed so far). The issue seems to occur mostly in the Purchasing module:
Default Request Template options grey out
I previously edited my Default Request template and deleted the Sub category and item options. We are now implementing these in our template however they are greyed out and I don't have the option to add them. They are set on the Technician Template and the requester to view and edit are both selected. Is there a way to make a brand new Default Request Template or does anyone know how to edit this. Thanks
Mail Fetching stopped after problem processing email
Hi Folks, I experienced an issue when service desk plus was processing an email, the email caused the program to turn off mail fetching 1. Is there any way to investigate why the mail would have stopped the mail fetching? 2. Is there any way to set up automatic emails when the system has stopped mailing fetching? Version of servicedesk plus is 9045 Thanks, Cahal
Subcategory free text
Hello Team, Is there any future plans to edit the "Subcategory" with free text? I suggest if we can only allow it to the "Subcategory" field, once entered and hit enter, I get a pop-up window with all that applies for this "Subcategory" from Categories and Items, then I can choose the row that fits. Please let me know if you need more clarification... but I think this feature will really help everyone to achieve what they're looking for... Technician and Requester. Kind Regards, GS
ServiceDeskPlus Scheduled Domain scan wont pick up new machines
Hi Guys, We've noticed a recent trend with our new machines we've deployed. Some machines are picked up by the AssetExplorer Agent during our weekly automated Domain Scan, but others fail. The Windows image on these machine are deployed from a base image we use on all machines. The below example is from the aeagent.log file from one machine that reports (what I think) is a successful transfer back to or SDP server. [06/16/15][12:39:47][FileAccess.cpp][79][INFO][1772] ::Success in opening
Scheduled backup window to suppress performance alarms
Whenever my Veeam Backup runs, it triggers CPU alarms on all the VMs it's backing up. Other monitors (like VeeamONE) automatically identify backup events and suppress performance alarms during these events. Can you please add a "backup window" option, where I can select which alarms to suppress during that time?
New Report Help
Would it be possible to create a new report to retrieve the number of Unread messages in a user mailbox and sow the Subject of these unread messages?
Report
I need a query that would give me the average daily number of help desk tickets received and completed for the last 2 weeks. Please help. Thanks.
How to import rule file and file config from checkpoint
Hi! What files must be imported to the firewall analyzer from checkpoint in order to make the analysis of the rules?
Testing Netflow installation
Hi everyone, bit of a noob question or two. I had NFA installed on my local computer for testing and crashed it recently. I have installed a newer version of NFA on a server and reconfigured my router to send data to it, however.... 1. when I attempt to add my router to the inventory/dashboard I am told that it already exists (I did add it earlier however wasn't convinced that I have set it up correctly - now I can't find it to edit it) 2. how do I test that NFA is accepting data. I can telnet
Total time spent in "Requests by technician" Report
Hello there, Can I change the value results in field "total time spent" to be showed in "days" intead of "hours" as is now? I really appreciate any help you can provide. Carlos Santos
Difference between leave date in system and mail.
Dear all, I see strange issue with leave apply. For example I mark leave from 30.05 to 30.05 but other technician get information that I will be OoO from 06.05 to 08.05 and it touch each request that date in mail is the requested date - 1. Do you know what is the reason? Thank you in advance, BR Sebastian,
Performance problems
I ask assistance team ManageEngine because I'm having a lot of performance problems with the tool in the past three months. Already opened several called bad nothing effective was applied and the problem still persists , occurs when the tool draws to limit memory consumption grows slowly until seemingly restart the service. This is happening many times a day which is compromising not only the bad performance credibility tool . Currently we have about 45 technicians and more than 2000 requesting spread
Associate Multiple Components to an asset!
Dear, How can I associate multiple components to an asset, the way I assign multiple assets to a department or site?
javax.net.ssl.SSLHandshakeException in OpManager
I am trying to use GMail for the mail server in OpManager. However I am receiving a javax.net.ssl.SSLHandshakeException when attempting to test the configuration. I have successfully setup ServiceDesk to use the GMail account. The forum entries I have found for configuring OpManager to use Gmail email servers are not working. Some of the options do not exist on the setup page. Any ideas?
Error with licence fresh install of CMDB Plugin
Hi! I installed CMDB plugin and whe i went to the tab in OpManager, it wouldn´t log in to the ServiceDesk instance (the user was empty and a long password appear). So I went to the service desk web (typing the SD port on the opmanager server) with default Administrator/administrator user, I created the same admin user in SD that the OpManager uses adn after that the CMDB Tab worked! When I was on the SD I noticed that the licence of the ServiceDesk was on trial mode, so I put the OpManager licence
Proper way to upgrade ADSelftService
We have a small AD in the lab with about 30 users and wanted to use the free 50 user system. I tried to upgrade from 5.3 to 5.3.1 today and it said I need to uninstall. I then uninstalled and did a reinstall. Upon choosing the same folder it says "Some files exist in the specified directory. Kindly provide a different". Did I lose my config? I did a backup but what gives, how do you upgrade this thing??
Upgrading to build 5301 from build 5106
Greetings, We are planning to upgrade our ADSelfService to the latest released build. Our environment has several computers with the GINA agent installed with our current build (5106). Is there any compatibility issue with our agents on working with the latest build, or any other issue that we should be aware about? Looking forward to explore the new enhancements! Thanks & Regards Mércio
APC Inrow RD Template
Template for APC Inrow RD 100 series (ACRD101) Thanks!
Request submitted through email with CC and BCC
Hi, I was just curious about the default behavior of ServiceDesk Plus when dealing with requests that have been submitted and have CC or BCC included. In a particular case we ran into a request was submitted to ServiceDesk Plus via a BCC. So the email looked something like this From: One of our users To: some.external.email@externalemail.com Bcc: oursupportdesk@somedomain.com The request was received and processed by our ServiceDesk Plus without issue. Then it was reported that the original recipient
the issue of authentication
I have 2 domain, and I am using Active Directory Authentication Earlier when entering the login for authentication is automatically added domain. Now this does not happen and I have to manually select the domain from the list. Tell me how can I fix it? earlier now
Software Assett Grouping
We are running Service Desk Plus version 9.0 Build 9044 We have setup the asset scan agent and so our Asset database now has most of our PC's and all of their software. We have a large amount of software that isn't applications as such, but components of software suites. IE. Microsoft Office has a large number of sub-components that are picked up. How can I go about grouping these into the main suite, so that reporting on software installed on PC's only shows the products we would have paid a
Deleting Messages
Why is it that, as a Technician, I can delete the messages posted by Users, but I cannot delete my own messages?
OpManager Reporting Virtual Machine iSCSI IP Address Instead of Network Address in vSphere?
First off, kudos to the OpManager development team for the vSphere support and the vastly improved VMware monitoring performance. It finally does pretty much everything we've been asking for in an intuitive manner. That said, I am experiencing some weird reporting with some of the virtual machines in my vSphere environment. A number of our virtual machines have secondary storage drives that are SAN LUNS attached via the MS iSCSI initiator on a back channel network that is not visible to the public
Active Sync Device Details
We are on the latest 5010 build, but still no Active Sync Device Details for Exchange 2007. I thought this would be implemented in the latest version? Thanks, Rob
Can a Technician change the template?
If a ticket has been created using the generic default template can a technician who is assigned the ticket get the option to choose the correct template? This would help if ihave customised all my templates . Example generic template used for applicaiton password reset. We then would look to apply the password reset template which has some additonal fields in it for the tech to select.
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