Opmanager applications
how can I add service monitors that run on some random ports not on a particular port like smtp 25, DNS 53 etc because opmanager only Service Name Port number Timeout (secs) Generate Alarm if unavailable for consecutive time(s) Scan during Discovery ? givesan option to add services that run on a particular port
Custom Report not working
I am trying to create a report that calculates "travel time" start and end. This is a custom field added to a work log. I want to calculate the sum of this column but cannot see and option. here is my query can anyone help? SELECT rctd.FIRST_NAME "Time Spent Technician",wo.WORKORDERID "Request ID",ct.CREATEDTIME "Time Spent Created Time",rctd.FIRST_NAME "Time Spent Technician",aau.FIRST_NAME "Requester",wo.COMPLETEDTIME "Completed Time",ct.TIMESPENT "Time Spent",ct.TOTAL_CHARGE "Time Spent Total_Charge",wlf.UDF_DATE1
Mail Fetching STOPPED
Every now and then on our instance of Service Desk Plus MSP the mail fetching decides to stop and we need to manually go back in and restart it. This has happened a couple of times now and can mean tickets go unnoticed until someone realises the service has stopped.
Customizing Templates
Is there a way to customize templates more specifically? For example, can I: Rename the tabs already out there ("Request Details," "Contact Details"), etc.? Create new tabs Hide some fields (specifically in the contact section we don't need account, twitter, or mobile) We're just trying to create a clean template (hide all fields we won't/don't use), and create headers that make more sense internally.
Archiving
Is there an option for automatic archiving? EC
Bringing network 'assets' from SDP (MSP) into OpManager as 'devices'
Hi ManageEngine / SDP MSP Community, I understand that SDP MSP interprets discovered devices as 'assets', whilst OpManager treats these as actual 'devices'. Please can someone confirm if network 'assets' that have been discovered/imported into SDP MSP, can also be brought into OpManager as 'devices', 'without' the need to re-discover them a second time? Thanks in advance for any feedback received! Rash.
Dll version not changing
Everyone When we install MS15-029 the following system file have to make the following changes | C:\Windows\system32\wmphoto.dll has not been patched | | Remote version : 6.2.9200.16492 | | Should be : 6.2.9200.17254 | But while deploying from manage engine it is not changing the version. I can physically see the patch is installed on the workstation. Any idea why is it happening? Anish
Difference between ITManage360 and Service Desk Plus
Dear Manage Engine Team , I would like to know what are the difference between ITManage 360 and Service Desk Plus software . Can Service Desk Plus handle create , update , delete functions of Assets , workstations , servers etc.? I have been told by my org people that service desk plus is higher version of service desk software and it can now manage assets and devices too. Please clarify me the above point. Best Regards Shweta
Java 8u45 Template Deployment
Okay I have a few questions I'm trying to deploy Java 8u45 with the template. But I want to add some changes to it. Like I want to add a security site list to the install. I also want to deploy this from our software folder and not the HTTP site. Any help I could get would be great.
initial backup never completes
I have a large domain and the initial backup never completes. My smaller dmz domain completes without problems. I've called support many times and they always say they are going to look at it and call me back. I give them my number and email but they never give me a support case# or a name. When I call back I have nothing to give support. We are close to not buying just because of initial support and the product not working outside of a test domain. domain has 120 domain controllers, 20,000
Adding widgets
Has anyone had any success adding widgets to Service Desk Plus? The lack of chat is a big issue in our evaluation, so we're looking at the possibility of adding something like the tawk.to widget to provide the functionality we need.
Running a report against an imported CSV?
I've been trying to find out if this is a feature that can be supported in ADManager Plus. I have a list of hosts in CSV format. This list could come from anywhere, from our AV console, from our software management platform, etc... I need to run reports against this CSV, to determine any combination of the following: LastLogonTime, OrganizationalUnit, Status (enabled/disabled) I cannot find a way to actually acomplish this task in ADManager. I ended up having to write a very convoluted PS script,
CI Name containing the PO#
Can anyone tell me why the PO# is appended to the end of the CI name once the items have been marked as received through the PO process? When we are receiving hardware, once my team marks as received, then goes to allocate in the Asset tab, we are finding that the CI Name now has the PO# appended. My team then has to go in and erase the appended portion, then add the serial number. Also, does anyone know of any other place to add the serial number to the assets instead of having to go into the asset
Need to Create Bulk OUs
Need to create Bulk OUs thanks
Technician cannot see request logged
Hi, This just happen to us 2 days ago. Our technician suddenly cannot see request that have been logged which they previously can. Our setup is as follows 1. The role for our technician is to be able to view "All in group & assigned to him[Request only]". 2. They are also restricted by their site. 3. Certain Services in the service catalog is associated to their group. Therefore, rightfully, the technician should be able to see all service request that are associated to their group and in their site
Apple App no longer gives notifications
When I first installed the app on my iPhone I got notifications every time a ticket was put in. For the past few weeks, I have not been getting any notifications. I am using version 4.3.3. Please help, I miss the notifications.
Remote Control Issue
I am not sure if this should be in the SDP or Desktop Central area. But I have the two linked, and I am unable to remote control a computer from within SDP. The option is present, remote connection works within Desktop Central, but it will not work from SDP. What can I do?
Automatically add device to Google Maps
Hi, I have the Latitude and Longitude of all my devices. I created two additional field and added successfully those information importing a CSV file. I am asking if it is possible to automatically see the device on the Google Maps since I have all the coordinates. Thanks, Roberto
replicate netflow to 2nd analyzer ?
Can I export a copy of netflow raw data to our SOC through existing netflow analyzer (9.8.6)? Bear Chen
Unable to Import Users from AD during setup
Hi I am on the Import Users from LDAP setup page and even though all mysettings look correct and follow the examples I have seen on the site here, I cannot import users from AD. The error is a little popup window that says "LDAP connection to server failed". Nothing is showing in the logs that I can see. The only potential is that the CN is wrong for the user authenticating to AD but its very difficult to find the cn of users in AD so I might be wrong there. Any tips on verifying the CN of a user
Multiple incoming email addresses causing issues.
I'm having essentially the same issue as this https://forums.manageengine.com/topic/email-address-in-cc-field . For my example see below its complicated in to type up the steps to reproduce but I'll do my best. Essentially we have multiple incoming addresses that feed into a single mailbox. So a user can send an email to support@domain.com, tech@domain.com,techsupport@domain.com, tech.support@domain.com etc. The issue is I can only add a single address under incoming mail lets say support@domain.com.
Can i automate actions from SDP to effect AD users with ADManager?
Would this scenario be possible? 1. SDP terminate request is created. 2. One of the associated tasks is to disable employees AD account Number 2 above consists of: 2.a: Disabling the users AD object 2.b: Moving that AD object to a different OU. Can number 2 be automated to pull in the name of the AD object from the terminate employee request fields, then have a script that tells ADManager to carry out 2.a and 2.b?
Report for asset location change.
I am trying to find a way to run a report that can take the history of an asset, and show location changes over the last month for all assets. Something that might show like this. "Resource Name" Changed from "WKS Location 1" to "WKS Location 2" on "Date" It would also be nice if the original asset cost could be added, but that is not quite a necessity as of now. Any help would be greatly appreciated. Thank you, Gavin Gallagher
ADManager Plus rolls out build 6300!
Version 6.3 Build 6300 (26/May/ 2015) New Features: OU (organizational unit) Management provides the ability to perform the following tasks via ADManager Plus: Create OUs Modify OUs Move OUs Delete OUs OU management also offers: Bulk creation and management of OUs via CSV import Customizable OU creation templates which allow you to fine tune the OU creation process to exactly meet your organizational demands The ability to create a new parent OU, and then create the required OUs inside it. Report
SDP and Jira integration
Help me set up the integration of Service Desk Plus and Jira. How can I create request to Jira using request custom menu in Service Desk plus (build 9040)?
Request approval - manageengine help desk plus
Hello i would like to ask , if it possible to do approval for request process for manageengine help desk plus standard edition example: 1- employee create a request. 2- request goes to his manager for approval. 3- then goes to technician and resolve the request. thank you
Self-Service AD-Picture not updated
Hello, if me or somebody else are changing something in Selfupdate, it works. But if somebody changes the Picture, nothing happens. Even a week after the change. Has somebody got an idea? Thank You
Using Requests/Incidents in Projects
We are starting to use the project module more in SD+ and I am not sure if this is possible to do or not. Some of the members (project admins and project managers) in our project are not technicians, but we would like them to be able to see requests that are tied to the project. Currently I can only tell that they are seeing them if they are requested by themselves. We want them to be able to see all the requests, not only theirs. Is this possible?
Flag users as VIP
We are looking for a way to identify users as VIPs so that we can process their requests/incidents faster. A simple VIP flag or icon next to a users name/title along with automatically setting the priority to high would really be helpful.
SupportCenter + Active Directory Authentication for Contacts
I am needing to utilize AD authentication for my contacts that use the Self-Service portal. Is this a function of SupportCenter +? I already employ AD for our technicians.
Incident Templates list order
Hi, We would like to order the incident templates shown to the requester when they submit a Request (in spanish): If it is not customizable, at least we would like to be in alphabetical order. Thanks. Aritz.
report can't be run manually?
Hi there, When playing around with Reporting ... I realized that there's an entry that's only available when creating new scheduled reports. When creating new scheduled reports , under Select Reports section > Report Category . there's an extra report available on the Select Reports check boxes: Soon-To-Expire Account Users (circled blue on both screenshot below) That one is not available when viewed on the Reports page so i can't run it manually. Also, during the creation of new scheduled reports,
ManageEngine ADAudit Plus 4.6.0 Build Number: 4671 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4671 empowers Windows Server administrators with aggregated reports for Compliance & security; View the change summary of every activity in Active Directory and in a click drill-down for an in-depth analysis, along with other exciting features, enhancements and issue fixes for a more thorough auditing. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File
Incident\Task global view
As we move into using tasks as a way to manage workload, we would like the ability to have a consolidated and configurable view of all tasks and incidents. These views should be customizable for a specific individual, group, or using any of the existing criteria that you have in the incident view management.
Problem-Feature
Hi Dears I have some technicians that are memeber in some support groups but i want to member them in the user group of another type of requests.how i can do it? they are technicians and should have to member in the user group how i can do it without using of another user for theme? please help me thanx a lot
MEDC SDP integration does not work!
The integration between Desktop Central and Service Desk Plus, doesn't seem to stick. Also, after the integration says that is done, I don't see the inventories matching. The idea is to have only one agent working on each computer and I have SDP go through DC to scan the computers. It is not happening!
linked requests
hi I have linked requests when the problem is solved, I go to the main request and tab resolution insert a decision on this request and put the check box "Add resolution to all linked requests" how to make at the closed of the main query is automatically closed all linked requests? thanks
A report showing hours a request was open for
Hello; Using the report wizard (not the SQL query function), I would like to be able to find out the time a closed or resolved request was opened for in hours; so closed date less opened date, in hours. Is this possible? regards Alistair
NetFlow does not start
Hello, We were running NetFlow on UbuntuLinux for several months, but last weekend there was a power outage and the server was unexpected shutdown. The power issue was fixed and now the NetFlowAnalyzer is not starting with the error below: "Running ManageEngine NetFlow Analyzer... wrapper | --> Wrapper Started as Console wrapper | Java Service Wrapper Professional Edition 64-bit 3.5.15 wrapper | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. wrapper | http://wrapper.tanukisoftware.com
Merged tickets and Notes
I don't know if others have experienced this issue or if it's a known issue when merging tickets with notes. If tickets are merged, notes that were created with one ticket no longer appear unless you specifically search for that ticket. Example: Ticket 1234 is created and contains technician notes Ticket 5678 is merged with 1234 that also contained its' own technician notes When you search for ticket 5678 you don't see the notes from 1234 and vice versa. This causes issues when tickets are merged
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