ServiceDesk Plus 9047 Released
Dear Users, SDP 9047 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9047 SD-59646 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
Self Service Portal Details
Request The ability to manually send the Self Service Portal details to a user. Via Technician or Link on login page. (Obviously not on SSO) Reason. SDP is not published externally however external clients and customers will email in requests but do not require the email as they will not be able to access it. I have to use a junk filter stopping any external domain from getting ANY notification. (I really dislike the all or nothing or nature of this product but alas we're tied up in it.) User
Business rules action to set an asset
Hi, I can't find on business rules menu, the action to set an asset. It is possible to set an asset on business rules? Criteria of my rules will be come from e-mail CC. I can only find the actions below: SPD: 9.0 / MSSQL
Extend Service Request side box information
Dear Support, Is there an option to extend the contains of the side box information of the Service Request? By default we see "Status" and "Priority" in the yellow box. We would like to see the "technician group" and "technician" information also. Is it possible? Regards, Miki
Best practice for IP server subnet
We have a subnet reserved just for servers. Since EventLog Analyzer currently does not automatically scan an IP subnet for new servers to add into the SIEM logs, I was going to add each IP in the subnet range with the proper credentials even if the IP address is not currently active. With a large organization, it is difficult to keep abreast of server adds and removals. My thought is when an IP is assigned to a server, the SIEM log collection is already monitoring that IP and will start collecting
Service Catalog Templates disappear after editing them
Hi i raised this issue a few months ago and the solution given to resolve was this below. Firstly as Admin i should not have to keep stop/starting the system every time i edit/tweak a template in the service catalog. As if i edit an existing work request template and save it and then refresh and go into the service catalog the updated template is not there. Only on doing the steps below does it reappear. Can a fix be found so that i dont keep having to do the following below! Connect to MYSQL Server
How to trigger submit for recommendation form
How can I trigger submit for recommendation form (sumbit for approval) within certain conditions automatically?
there's a problem when i try to run with linux boot
This is normaly run on terminal like this - Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 28 days Unclean shutdown of previous run. ServerContainer [CREATED] AdventNetCC [CREATED] and this is when i try to autorun with /etc/rc.local su - service -c "nohup /service/ManageEngine/SupportCenter/bin/run.sh -S >> /home/service/rc.local.log &" Server is starting. This may take a couple
Error in RUN Opmanager
HI, in running OPmanager service. this log generate in wrapper file in log folder STATUS | wrapper | 2015/06/16 16:41:48 | Launching a JVM... INFO | jvm 1 | 2015/06/16 16:41:49 | Error occurred during initialization of VM INFO | jvm 1 | 2015/06/16 16:41:49 | Unable to load native library: A dynamic link library (DLL) initialization routine failed ERROR | wrapper | 2015/06/16 16:41:49 | JVM exited while loading the application. STATUS | wrapper | 2015/06/16 16:41:55 | Launching a JVM...
Show requester login in Requester Details
We have user witch login not like login in email. Examle: requester id : ivanov Email: seller1@company.com "Requester Details" shoud contain Requestor Id visible to servicedesk agents. Who we can do this?
failed OS to boot
Dear Support Team, I use Opmanager 11 & my OS failed to boot. i backup Opmanager Folder. install new OS. How i can recover my DATA?
Edit Incident Templates
I am an Administrator in Service Desk. I want to add the following text box to an Incident template for Requesters to see. "Please list as much information as possible, including the location of problem computer and/or printer." I have added the box to the Technicians canvas and placed it where it would like it. However, when I save and go to Requesters canvas it does not appear. How do I get anything that I add on the Technicians canvas to show on the Requesters template? I have had this sentence
Exceptin in Sending Email
Dear Concern, I received a test mail. But getting an exception in sending email action. Here is the screen shot. I need your help. Regards, EMON
Find out who gave an admin more rights in AD-Manager
We have about 200 Admins in our setup in which 10 are SYSADMIN for the domain. Each admin was given the rights of a role on specific OUs. As a routine check, I found that one of the admins were given rights to far too many OUs and I now need to find out which SYSADMIN did that. The Audit log seems to only show tasks performed in the AD, but what delegation tasks were done on the admins. Where can I look?
Auto responders and ticket updates
Hi all We have Service Desk deployed as our Helpdesk solution in a managed services environment. We have taken on a new customer who is using their own solution to log support requests on our Service Desk platform. The issue i am facing at the moment is to do with support case updates and support call closures. Currently the logging of tickets works fine this way. The process is as follows, - support case gets logged with no issues, with ticket subject "xxxx issues" - We assign and reply
Configuring MS SQL database for Desktop Central MSP
Hello, Any best practises how to configure MS SQL and ME DC MSP with about 2500 clients? Is there any reason to keep SQL in full recovery model for desktop central DB?
Query Running Services
Please help me Query Services Existing of PCs. I can find list of services, state and Startup Type of a PC in Inventory. But I need a report filter by Service Name for all PCs Thanks!
Customising Purchase Order fields
Hi guys Is there a way to add more fields into the 'Invoice and Payment' tab in a PO? I am looking at tracking our Vendor invoices against our POs and need an amount field and an attachment field. I can attach the invoice in the main PO part but it would be better tracked if I could do it in the I&P tab. Cheers
Configure IE trusted sites
Can DCA be used to configure IE settings like trusted sites and custom security level settings? I found the basic template but nothing that digs into the settings of IE.
Can I used Desktop Central to add a website to trusted sites within IE
I need to add a trusted website to all of our machines in Internet Explorer - Internet Options. These are a mix of: Windows XP Windows 2008 Server The website is an https site. Can I use Desktop Central to do this for me? We only have access to the computer configuration and not the user configuration, but we want to apply this globally so I think it should be fine? Thanks in advance.
Requester add attachment to existing request?
It seems once a request is created, it is not possible for the requester to add an attachment to the existing request. Am I missing some setting as this feature is in SDP but not On-Demand?
Ubuntu 14.x Collector Install
I am trying to install the collector software on a Ubuntu 14.x server. I am running a fully patched new server install. I downloaded the 64bit bin file and set the permissions. I then tried running the bin as both normal user and sudo. The application launches and states "Preparing Java Virtual Machine.......", then drops me to the command prompt. I have tried using the -console switch as well with no luck. This is for a 30 day trial, any idea's? Thanks
How many licences needed with Cisco ASA Security Contexts
Hi If I have one Cisco ASA with 5 security contexts licensed, how many Firewall Analyzer device licences do I need to be able to report on each context? Thanks
Inconsistent change detected in date settings
hi I received message - Inconsistent change detected in date settings error code 527 this message appears only when i run in /etc/rc.local (when i execute in normal tty, it works but only auto execute in /etc/rc.local) we using in IBM Softlayer, and did not modified date
issue starting a servicedesk
Form today morning my sdp is not opening in server also i checked with run.bat but can'tfix can any one suggest me?????
Trouble using REST_API configurealarms
Not getting success when using configurealarms API call with AppManager12 - Build:12020 Trying to add thresholds to newly created monitor via REST_API Getting a 4201 response-code which doesn't make much sense at the moment. wget 'http://10.209.132.74:9090/AppManager/json/configurealarms?apikey=528c1c2a4f4e0434d0b6464312ff9216&resouceid=10002394&attributeid=711&thresholdid=10000033&criticalactionif=10000014&warningactionid=10000014&clearactionid=10000014&requesttype=1' -O response.json { "response-code":
EventLog Analyzer and Firewall Analyzer are now integrated!
Folks, The long awaited EventLog Analyzer and Firewall Analyzer integration has seen the light of day. We are happy to launch of beta version of EventLog Analyzer (Version 10.5) that comes with Firewall Analyzer as an add-on. Firewall Analyzer add-on allows you to, Mitigate external security threats and get to know the origin of attack attempts Optimize your firewall rules and policies Meet the compliance requirements on security device configuration management Monitor your shadow IT from a single,
Migration from Service Desk Plus - MSP to Service Desk Plus
Hello - I am working a migration for a client who is currently using Service Desk Plus - MSP. They wish to move to Service Desk Plus in the new environment. Can I take a back up of the data in MSP (v8211) and migrate to Service Desk Plus? Thank you in advance for any help.
LAST BOOT REPORT?
Hi, I need a report showing the last reboot of PCs, but I don't see anything under custom reports. Is this report possible with desktop central? Thanks
Auto Login Helper
Hi We created an Auto Login Helper attached to "Windows" Resources, It was approved but when we try to connect from the resource this helper does not come up as an option, only the built in ones. Is there a setting we are missing ?? Thanks Paul
How to customize the Problem Management template
Hello all, I am having difficulty finding where I can go to customize the Problem Management form (ie Problem submission form). The only option I can find is the ability to add additional fields within the Admin tab. But otherwise, it does not appear that I have the ability to manipulate the field placement within the form, like I can do with Service Request and Incident forms. Please help! Thanks in advance! Tim
helpdesk
Hi. I need help, i want to see all of my technical activites and track as an administrator, as i can perfom this task ? Also observe the monitoring an performance of tasks to users in the dasboard, and notifications for assigned tasks.
Problem when import support user
At the beginning, I created support users manually with name, email and assign to groups.Yesterday, I imported user from AD, users still in group but can't view request before importing. How can support user view the older requests (I set up user only view request assigned to him) Thanks
User Login Activity Report
Dear All How to interpretate the user login activity report is there any documentation available.. User login activity report shows wrong data
Register for Webinar : New & upcoming features in ServiceDesk Plus - A Walkthrough
In this webinar, Prem Maheswaran, Product Specialist,ServiceDesk Plus will discuss about the less known newly introduced features in ServiceDesk Plus that can make your day-to-day operations easy and boost your ServiceDesk performance.He will also showcase upcoming features that are currently cooking with ServiceDesk Plus. Some of which he will cover include Field and form rules for enhanced automation, FOS(Fail over service) a high availability mechanism and HTML Invocation
Email alert
Hi, Now I am having problem with email alerting. Email cannot send out. The error message is "java.net.SocketTimeoutException". How can I solve this? Many thanks. Rita
AD report
Hello, can you help me with report which can provide me a list of last logged users with computers name and OS version of this computers : username mail computer_name OS version Thanks a lot V
Unable to enable login to requesters
I am on ManageEngine On Demand. I am no longer able to enable login to some newly added requesters. I get a "Exception occurred when enable login to requester". If I edit the specific requester and then try to enable login I get the error "Error while saving requester details". I have a total of 13 technicians and 211 requesters. All 13 technicians and about 190 requesters have their login enabled. The remaining requesters I am unable to enable login.
Permissions for backup user
I am starting to deploy AD Recovery Manager Plus and it is working great as long as I use a service account that is assigned to the Domain Admin role in each domain. Is it possible to use an account with less permissions such as a backup operator or other role? I cannot find any documentation that specifically states what role the account has to have. I am using ManageEngine RecoveryManager Plus 4.2.0.0 on Windows Server 2012 R2
Bandwith monitor ERROR
Hi everyone i recently installed oputils and i try to add an interface of a windows server in oputils bandwith monitor, I configured the SNMP service on my windows server and set a community named public. but when i try to add interface on bandwith monitor tool nothing happens!! Oputils doesn't keep the managment Thanks
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