Add to Google Map
Hi, i try to put all devices on google map, but i don't find the key "Add to Google Map" on API Client. On old UI there is this key near Tools but. There are some way to put device automaticaly with street address on Gooogle map ? Thk
ServiceDesk Plus 9034 Released
Dear Users, ServiceDesk Plus 9034 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9034: SD-51035 : Only the Technician Groups which are in the Default Settings are shown in the Add New Task page of Service Template. SD-51948 : "Email me before" for task text changed. SD-55515 :Duplicate task order after converting incident request to service request and while merging
request approver
hey guys, just a short question. Does this relate to the given job title of a requester ? What I mean is, if I had given a requester the job title "head of ..." is he automaticly the approver of that request if someone out of this department creates the request ? Or do I have to create any realtionships or something else first before it will work like that ? My goal is that if for example someone of the IT Department creates a new request the head of the department will be become the approver and
Rest API - Editing a tickets description which is created from email
Hi, We get tickets created automatically from our mail system into SD. When I try to edit the "description" field on one of those tickets and try to post the edit I get an error: Error when performing - EDIT_REQUEST - XML document structures must start and end within the same entity. All I tried was to add a space at the end of the description text and save the change. If I use the same code to save "simple" text then it works fine. Also one more thing;when are you adding the merge command to the
Roadmap OpManager
Hi Some body know a link to see the new OpManager features to be available on next versions?(roadmap) Regards
Organize 8x5 site support
Hello, team. We need to organize a site technical support in 8x5 mode, not 24x7 It is also required to provide the maximum 5 requests per specialist simultaneously (optional). Could u help me to understand the way to do this?
How to delete resource from service catalog template?
We're using SDP Enterprise 8210. I want to delete a resource section from a service catalog template, but when I do, I get an error that says the asset is in use. I tried clicking the delete button next to the section title. I've attached a screenshot.
advice to fully utilized OpManager's capabilities?
hi there, OpManager build 11400 as the subject says. We currently have OpManager up and running. We've set up a few notifications profile but that's about it. We need advice on a few things to make use of its full capabilities such as: real-time monitoring of server/switch network CPU/interface set threshold of network port's utilization (so we're informed if there's congestion) general advice on how to answer the usual "the network today is a bit slow, isn't it?" and other nice tips and tricks is
Fetch TeamViewer ID SDP Agent
Team, Can we have the SDP agent scan for the TV ID? It would be really helpful. The ID assigned to the PC is static. Let me know if this could be done. BR, Ahmed Elfouly
Self Service Portal Request tab: can't see the technician in the "Assigned to" field
Hi, even though I have assigned technician to requests I can't see them in the self service portal. Login as requester, in the request list view page of the self service portal, the "Assigned to" field only shows Not-Auth for all the requests. Please help
SDP - change asset's attachment file
Hi there, SDP build 9041 At the moment, we can only attache file/document on assets up to 10MB. Is there a way to change this settings? The only settings related to attachment file size I can change is here: Admin > General > Self-Service Portal Settings And that's for attaching file in requests. Is there a way to increase the attachment file size for Assets? Thank you.
Re-enable new UI
After upgrading to OpManager 11500 I had disabled the new UI because it looked so different and I didn't have the time to investigate the new UI. I would like to re-enable the new UI but I can't find the setting in the old UI. Is it possible to get from the old UI to the new one or do I have to wait for a new update?
Custom query report
Is it possible to generate report with the time that the ticket assigned to a group? If possible, could you give me mysql query? Regards, Sakonrat
Multiple technicians picking up same ticket
Several times now all the members in one of my support groups get notified of a new ticket. They follow the link and hit the 'Pick Up' button. The problems is that someone else had already picked up the request and was working on it. Is there a way to disable the 'Pick Up' button once someone has already claimed it or at least a better (more immediate) notification that it's already been claimed?
Change default print preview options?
Hi there, I'm in the process of setting up a new instance of ServiceDesk Plus and the user would like the ability to print out completed tickets with minimal extra information. When choosing Action, Print Preview from the ticket they will ALWAYS uncheck everything except "Resolution". Can that be made the default or will they need to uncheck 6 boxes every time they want to print a completed ticket?
HELP please! ManageEngine Services on Server keep Stopping.
No one is currently able access our ServiceDesk Plus MSP system because the Services on the Server have stopped. I have connected to the server and tried starting the Services. They sometimes start, but before I can access the portal the services stop again. Any advice on what I can try to get our system working again? The installation is on a Virtual Machine hosted elsewhere. We are running version 8.3 8301 (I think - can't access currently to confirm).
Actions Menu - Edit option Customization
When i'm using the Requests module using the Actions menu - Edit function the selections I have do not match the customization I've made for the request template. Specifically - my team does not use the Level feature and I've removed this from the request templates however it still displays in this area. How do I remove this? Clutter is a significant issue in ServiceDesk and I'd really like to remove extraneous information. Level shows in the Actions Edit menu... Level has been removed from the
Export data from Service Desk
Hi, We are currently running v9 build 9040. Please can you advise on what our options are if we wish to perform an export of ALL of our existing requests in our ServiceDesk installation, with the intention of moving to a new/alternative Help Desk system. E.g. What file types is it possible to export to? What fields is is possible/not possible to export? I've had a look on the forums for similar posts, and also in the Admin guide - but cant find anything relevant. Thanks.
ServiceDesk Plus 9039 Released
Dear Users, ServiceDesk Plus 9039 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9039 SDF-59065 : Custom Triggers is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations. Example: Creating a JIRA Ticket, when a request is created SDF-56434 : Feature to mark dependencies among requests from request
Notification Issue
Dear team , I have problems with notifications . Opmanager not ever notice the problems through email . After many tests , I set notification profiles as attached images ( in this case for virtual machines ) . but even if I turn off the server , I do not ever get a notification . what's wrong?
PO# associate with assets is showing wrong
We have created contract from contract tab. After that trying to add assets on this contract. We have seen that the wrong PO# associate with assets.
Department used by which module
We have wrongly created the department and used that department also. Now we need to delete that department. during delete this department it shows "Department is being used by a module. Hence cannot delete it." . May i know at which module this department is used.
how do i find out my administrator password
how do i find out my administrator password
new installation
hello I have the problem with the installation. we bought the ServiceDeskPlus. On the server W2k12 R2 i have installed the ManageEngine ServiceDesk. For the DB i have configured the MSSQL, the test connection is ok, on SQLServer (SQL2012) the db servicedesk is created. but when i run the ManageEngine ServiceDesk the software remain locked in "Application Layer Started" For the test i have change the DB configuration in PostgreSQL and in thise mode the servicedesk is ok. Can you help me?
Worklog timestamps
Often our techs will need to go back and add the worklog. We see that the end time is populated by default. I'd like to be able to enter the start time and the amount of time worked, and have the completed time auto-calculated upon exiting the field. Presently we have to struggle with the following scenario: Let's say the end date is auto-populated to the present time (some time after the tech has finished their shift. (Ex. 2015-05-22 05:45). They go into the ticket and enter the started
work log displayed on individual task page
is there a way to have work logs be displayed on the same page as individual tasks? currently the work logs are all displaying on the same page as all of the tasks. we can hit the work log tab in the individual task but it would be nice to see the work log showing under the task to help indicate the status of the task and get a tech what still is required to be completed.
Dell warranty status failing on all machines
Anybody else having trouble with Dell Warranty statuses not being pulled automatically via service tag. Our installation of Desktop Central is new but it appears that our Dell machines are showing warranty as expired, the warranty date field is empty with a SCAN button. When clicked, no results.
DirSync enabled vs. Without DirSync
We're in the process of moving some users up to Office 365, currently only for Lync Online. Right now things are still in testing. During this process we are running DirSync to sync users between our local AD and Azure AD. I'm looking at updating our ADManager Plus User Creation Templates to ensure this happens as smoothly as possible, but I'm confused on exactly what the differences are between "Create in Office 365 (DirSync Enabled)" and "Created in Office 365 (Without DirSync)." Can someone provide
ServiceDesk Plus UI Revamp: Request Module
Hi, We are in the process of revamping ServiceDesk Plus and we begin with the 'Request' Module redesign. Here is the Demo . Its in HTML static with sample data and navigation links given for popups and inner sections that brings a kinda click-and-feel user experience. Comments, queries & suggestions are welcome.. What's New? List View Interface On-hover Action Menus Work on individual Requests right from Request List View. Edit, Close and Delete a Request. Add Work Logs & Resolution. Conversations
Additional fields limit in the ServiceCatalog
Hi We are receiving a message that said only 24 text additional fields could be added. There is a way to increase that limit? Thanks, Jose
Uplink Dependency
Hi, i use opmanager 11.500. I use API CLIENT, but i don't know why on uplink dependency after i put the device and save, on screen i see th ip address as on picture : Why i don't see the name and why i see that type of ip address with .1000000001 ?? Thl
OU fromCSV
My problem is that i want to set the OU of the user from CSV rather from template.
Setup a central audit log
Hi Would it be possible to send/extract/fetch the Audit log in AD Manager to a central log server. For example Splunk or EventLog Analyzer? Sure, you could use scheduled report feature and send an email. But that might not be the most effective solution. On the topic of Audit log, how long is it kept within AD Manager? Is it truncated at any time?
AD Delegation based on AD security group
Hello, I have setup a new Help Desk Role in ADManager however rather than having to manually add every help desk technician in our organization, I would like to just connect(ldap) this role to an AD security group instead. Is this possible? If so, could you please provide steps/documentation on how to action. Thank you,
Scheduled Report Editing
I'm using ADManager Plus. I'm able to create a scheduled report and it's functioning as it should. My issue is, when I go to edit the schedule report, nothing seems to happen. If I chose disable or delete, I get an immediate pop up asking OK or Cancel. When I click on Edit icon, nothing happens. Any help is appreciated. Thanks, Jane
ADManager 32-bit to 64-bit
I thought I posted this once, but can't see it anywhere. I installed the 32-bit version of ADManager Plus by accident, but need 64-bit due to 64-bit Azure AD Module. What is the process to upgrade? I found instructions for others, but they're slightly different.
Transferring reports between accounts
Is there any way to transfer custom reports between different accounts in ADManager? A coworker has set up custom reports that he can see when he is logged in. He would like to transfer them so that I would be able to see it when logged in with my account. Thanks
ADMP Report export to csv html and xlst fails
We ran an NTFS Permissions report for a large file server. The report took four hours to run and completed successfully with 122 AD permission groups in the report. When we try to export to csv, html, or xlst (we tried all three types), the export runs for about an hour then we receive a server connection error, which stops the process. We tried extending the timeout on ADMP, but the export still fails. All previous exports had no problems.
Rogue detection missing IP address
On my test machine after adding four of my switches via SNMP in Rogue - Discovered devices get listed but without IP addresses. But in SPM - Switches - Ports I do get IP addresses. I have tried restarting machine and service and waited for some time but it still does not show IP addresses in Discovered Devices...
Ubiquiti EdgeMax analyzer config issue
Hello all, I have netflow analyzer installed on a windows box trying to monitor a Ubiquiti Edgemax EdgeOS Lite router, Set recommended settings using the command line interface in the router ( Port 2055, setting the wan interface to monitor, and forwarding to the static IP of the monitoring computer, as well as the other recommended settings). The problem seems to be the netflow analyzer program installed on the computer, there are no matching devices to set in the device options, the program seems
Next Page