role (EnableLoginFailureLogs ) shows not compliance
To meet compliance according to the role (EnableLoginFailureLogs ), we have changed the configuration of the router accordingly . But still shows not compliance The running configuration with value is bellow. security authentication failure rate 5 log
Alarm on SNMP trap count treshold exceeded
Hi, Is it possible to trigger an alarm only when the count of a same kind of trap event excceed a treshold for a specific period of time? For exemple we receive an event each time a IPS sugnature is matched for a firewall witch is not necessary relevant.
DeviceExpert REST API: GET_DEVICE doesn't match GUI
1) When I do a 'GET_DEVICE' I don't get returned all of the expected data. E.g.,: # wget -S --no-check-certificate https://192.168.140.37:6060/api --post-data='{"API_KEY":"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx","ACTION":"GET_DEVICE","IPADDRESS":"192.168.152.1"}' --header='Content-Type: application/json' -o /dev/null -O - | tr ',' '\n' {"response":{"192.168.152.1":{"EO_SALE_DATE":"01-Apr-2012" "CPU REVISION":"REVISION 1.0" "FLASH SIZE":"125440K" "DEVICE_TYPE":"Cisco IOS Router" "CONFIGURATION REGISTER":"0X2102"
Compliance rule
Dear, I see that I can only use configuration file in oreder to create rule. I would like to use show output. Example: I would like to check ntp sinhronization using command "sh ntp status". I can check ntp part of configuration but "sh ntp status" is better way. Thanks
Login directly from PMP
Hello, I have had contact with support, but they did not respond to my last issue. Right now, in our organization, we use a different password manager. We would like to migrate to Password Manager Pro, but there´s 1 issue we are unable to resolve. With our current password manager, users are able to open the password manager, and within 3 clicks they can auto-logon to pretty much any website they need. the first click is search for a website/account the second click is open that website/account then
iOS App addition
Hi I would like to request all functionality of service desk plus be added to the iOS app. We desperately need the ability to modify workstations. Our IT Techs travel from desk to desk and they cannot make asset changes while at the users desk using their mobile device - they have to come back to their desk and then make the necessary changes ie assignments, etc... It would be so much helpful when doing physical inventory and make changes on the fly rather on a dedicated app (with a barcode scanner)
Login issues with SD+
Having a weird issue with SD+. New instance, fresh install, new server. Users have imported from AD fine. Using AD authentication If I make a user on the SD+, instead of importing it, and log it in to Local, it works fine The Admin account works fine (on local) dB is MSSQL (same as the original instance) No account, be it a requester or technician, will log in with domain credentials, it just says "username or password incorrect" Had to change some requester/technicians from AD authentication to
Custom view
hello How can I create a new custom view? group is SD OR Requester is user AND Status request is not Closed Thanks SDP 9040
AD Imports
when importing from AD you have a field called reporting to which you state maps to the manager defined in AD. This field imports correctly and can be viewed in the admin/requester menu-screen. However this field does not populate when looking at the requestor details from within a ticket. Is there a reason for this and how can I create this?
Actions available for Service Request
Hi team, We started using Service Requests recently and so far have found 2 functionalities not available for Service Requests, while they are available for Incidents. Could you please advice if this function is available, probably we are not seeing it. We're running SDP 9.0 Build 9044. 1) If you have a service request and need to convert it to Incident, the action is not available. How can we do this? If it's not available, can we have it as an enhancement/fix? The scenario is that customers or
Description field double spaced
Hi Team, Since upgrading from 9004 to 9046 when we receive requests by email (we only use email to submit tickets) a number of them have the line breaks double spaced. I'm assuming it's probably HTML emails. Unfortunately this not only looks bad but it also pushes all of the rest of the ticket content down the page. Could you please look at this to see if there is a way of correcting this? When we were running build 9004 this was not an issue. Thanks! Example:
Assets not showing nor technicians / requesters.
Good Morning, I seem to have an issue which seems to have affected other areas. I have made some changes in the Configuration item types where i have added some new CI types. Made a mistake with adding the default attributes as it applied to all sections so i removed them. Upon removing them i now cannot see any of my assets/ technicians/ requesters. If i look at a recent item i added into the asset list i get the following error. I have checked with the other admin users to see if they are having
Notification rules per site
I have been looking for a way to specify different notification rules for another department in the company. We would like this specific department to receive tickets but not auto respond. Is that currently possible? 9.0 Build 9009
Can i run a report on specific files and folders?
I am trying to do some house cleaning and i need a way to identify if a particular host has either a list of files or folders on the drives. I cant seem to locate an appropriate task that will let me identify which systems have these folders on them. Is that something DTC is capable of?
Remove My Info tab in AD Self Service Plus
Does anyone know how to remove the "My Info" tab when a user logs in to AD Self Service Plus? We only want users to be able to enrol and change password from this screen, so do not want to show the My Info tab
How to get rid of unrouted vlans in OpManager?
Hi, Our company uses Cisco 6500 series switches and we have a bunch of vlans. As we use layer 2 vlans in our main gateway and we also use VTP, a lot of vlans show up as unrouted vlans and hinder the management process severely. The question is: How to remove those vlans that show up as unrouted vlans from OpManager or at least from some device templates? Just removing them from the device every time is not an option as we have to remove them every time we rediscover the devices.
Script - Trigger .bat file from Custom menu
I need some help on how to execute a bat-file from a costum menu. This bat-file is locate in the default location and no errors occurs whenever I click on this new Costum menu link, but the script in this bat file is not executed. I have also tried to do a simple 'Hello World', but this doesn't work. What kind of scripts are supported in this Custom menu? I need to execute some curl-commands (with information from a request) to update a sharepoint list. curl -v --ntlm --negotiate -u USER:PASSWORD
Agent creation/Upgradation Failed
Dear All, I've problem as per subject, even if I've added all the listed files as shown on the page below https://www.manageengine.com/products/desktop-central/distribution_agent_msi_creation_failure.html But still I'm unable to Regenerate the agent. Please advise what I Can do next. I'm on Build No:91025 Thank You
Import of Contracts - Date Format Failing
Hi Even though I'm using the correct template and date layout of (dd/mm/yyyy), when importing the template it still fails. The "failed contracts" xls shows the dates as dd/mm/yy which is not what I'm entering in the original file. Is this a general issue or am I doing something wrong? Thanks
Creating an approver
Hey guys, while doing some request templates I wondered if I could create a approver just by myself, without having this one as a department head nor a technican ? Is that possible or do I have to put those people as technicans as well ? Mainly this issue comes up to my mind when it's about having requests for share access stuff. So if I from the IT Department creat a request, my department head is automaticly the aprover, that's what I set. If a user requests something, his/her department head
Group of major and minor versions
How do I do this in ServiceDesk Plus? We have both Desktop Central and ServiceDesk+, but do the software inventory tracking and categorization in ServiceDesk. I know you can create software suites in SD+ but that seems different to me then different users that might have the original version rather than a later minor version.
Can't type in requesters name - Purchase PO
Under the Purchase PO when we try to edit an existing PO we can no longer search and add someone different as a requester.. 2 things don't happen: 1. No auto fill or suggested requesters pop up 2. Even if we type a name it doesn't stick Here is the section i'm refereeing too. The "Requested by" field.
Public URL Access for SDP
HI Guys I have setup SDP. I create a NAT to the local IP on the LAN. but for some reason i cant access the Manage Engine from the public url. Regards
Host change
Hi guys I am hosting on my laptop and wish to change this over to a server. Is there a process I can follow? I don't want to lose any data! Many thanks
CMDB Cleanup
We have 3 active ServicedDesk environments on site and one of them has a CMDB that has run away on us. We get a lot of errors from it and there are a lot of entries that need to be removed. One technician made a lot of errors in entering CI’s and deleting/changing CMDB catagories and we were hoping that there may be a script to run that can set the CMDB back to its default appearance, removing any entries and deletions made to the CMDB? Anyone know how to do a "one stop" cleanup on the CMDB?
Get Used nodes count
In the license under Help--> License, it shows Used under Purchased assets. You can verify it using the below: Go to Report tab--> New Custom Report Now choose as below and proceed to Report wizard Now, select as following image and run the report to get the data Krishna Bharat ServiceDesk Plus - MSP team
problem with business rules and default requester template
I have a problem. I have set of bussiness rules and it's work ok but i modify the default requester template with which the client generates their requester and now some rules don´t work. it seems the template had not been modified.
Account population
We have a source of record in a sql database for our accounts. Is there a way to auto-populate servicedesk on a continuous basis with that data by using a sql job or something.
Op Manager doesnt discover new VMware VM
I added my entire VMware environment by discovering the vCenter server. However, i added a new VM in vCenter and it does not discover it in Op Manager. I do not have any option to rediscover the host that it is running on (dont know why). I tried to rediscover the vCenter server but it did not pick up the new VM. I have also tried to discover the VM directly, but it discovers a server and not virtual device. How on earth does this product pull in new VM's (or get rid of deleted VM's for that
Scope of Management Add Computers Clear All Option
There desperately needs to be a Clear All Option for the 'Selected Computers' section of the Admin > Scope of Management > Add Computer(s). Once you have computers in this list you have to manually click the little red X one by one to remove them. And no matter how many times you log out & log in.. Update the server.. Your recent selected computers are still there waiting for you. One of my Peers accidentally selected the entire AD OU. Now across ALL Admins we have 2,245 systems to clear from this
Where can I find the new feature: Search activities based on username.
Hi Guys, where can I find the new feature in 4671 : Search activities based on username ? It's not documented here: https://www.manageengine.com/products/active-directory-audit/help/index.html by the way the release note in the online knowledge is also not up2date. Regards Patrik
External URL Access issue
HI Guys I have assigned a Public ip to my SDP but users can access the SDP from the internet. I can ping the server from the internet. Am i missing something? no data received err_empty_response Regards
Support Center Plus and SQL - Installation Documentation
I'm doing an evaluation of Support Center Plus and I was using POSTGRESQL but i want to re-install the whole package and point it to our in house MS SQL Servers for testing. Is there any documentation for this ? I cannot seem to find any. Thanks Rich
Workflow for approving requests with multiple approvers
We have noticed the list of requests pending our approvals is no longer displayed on our home page. We just updated to Your Version : 9.0 Build 9044 The only sections we see on the home page are My summary, MY tasks and announcements. Please Help Karen MY APPROVERS ARE NOT SEEING THE NOTIFICATIONS ON THEIR HOME PAGE OF THE REQUESTS THEY NEED TO APPROVED. I REALLY NEED A SOLUTION, PLEASE
Can a requester user generate report?
Hi, Can a requester generate reports? Is there any way to enable reports menu to requesters users?
Ticket aging report
Currently service desk is set up to send a daily ticket aging report to a specified email. The problem we have is the email is of an employee who left and that employee is the one who set it up as well. Where is this setting so I can replace his email.
Can Requester change priority, or initiate escalation process
I'm looking for a way for a requester to escalate either the priority of a case. It would be nice if the requester could just go into their ticket and change the priority with the technician then being notified. If that functionality doesn't exist is there some way I could use a business rule to mimic this? so the user would respond to an incident/request with a phrase to trigger the priority change? Has anyone run into this before?
Replied using Android app: First response is violated
Hi there, as the subject says. SDP version 9.0 Build 9041 Request created at Jun 11, 2015 08:41 AM technician (me) replied using android app at Jun 11, 2015 08:49 AM according to the request detail: but the status reported as first response violated: I believe the SDP app for Android is due for an update.
Notification response time
after a server goes down or reboots, the email notification is late by an hour after server is already up and running. Is there a setting to change that?
Ticket list flickers when moving the mouse over it
Hi guys, Just upgraded from 9004 to 9046 today, I note that now when I move the mouse down/up the list of tickets that the list flickers for all tickets below the current row. Seems to be that when the cursor moves over the 1 pixel line between the rows and the yellow highlight is removed the row height expands (downwards), when the cursor moves over a row the row height contracts (shrinking upwards in height), hence why all rows below the current row flicker. Thanks!
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