Custom report for third party vulnerabilities
The existing report for vulnerable systems is inadequate, so I've turned to looking at custom reports in hopes it will be able to do what we need. This report needs to have only a few data fields. Ideally, this report needs to display the domain names, the software titles and versions, whether or not the machine is up to date, and the last time the domain name was scanned. Our previous solution was extremely archaic but we were able to create reports with a row at the top for software name and version
pass-through authentication for two domain
Hi I have a 2 domain in my local area network Configured authorization means the active directory If it possible to configure pass-through authentication for the two domains at the same time? If possible, how to do it? thanks
Requester information suggestion
Hello! We have SDP Ent 9018 installed, and now for some reasons I installed separate free Standart version build 9041. Imported users from Active Directory and tried to create some incidents. In our primary SDP, when entering part of user information (last name for example) in "Name" field (Requester details block), SDP will suggest some requesters matching this pattern, and by clicking on them we can automatically fill all other field. But it looks like this feature doesn't work in Standart SDP.
ADSelfService Plus 5.3 Build 5301
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5301. This release introduces an option to encrypt and secure the keystore password and also fixes a lot of issues in the product. Enhancements: Option to set the keystore password, which will be encrypted for heightened security, directly using the product UI. Issues Fixed: Issue in automatically enrolling users using external data source when ‘Overwrite enrollment data’ option is enabled. Issue in syncing Oracle
DELETE MULTIPLE CONFIGURATIONS
I woulld like to delete multiple old configurations, instead of one at a time. Jamie
new installation
hello i have the problem with the new installation we have buy the licenze for ManageEngine ServiceDesk i have installed ManageEngine ServiceDesk on server with Windows2k12 R2 i have settings the DB on MSSQL (2012), the test connection is ok. On SQLSERVER the DC is created when i run (run as Administrator) the ManageEngine ServiceDesk stopped in Application Layer Starded and the sw not run. Please help me. thanks
Calender Sync with office365 / Zoho calender
Hello, I have sync my Zoho calender with my office 365 calender. I accpect this will be also sync with SDP on Demand calender / task list. Thanks for you support in advance
requester is a company instead of a person
Currently is a request email coming in SDP on Demand is creating a new requester. This actually not fit to our organization setup. We setup requester as a company and not as a person. Several person can open a request which belongs to the same company. Here are my questions: 1. I need an easy way to allocate incoming email request to a company. 2. As a requester is a company I need the possibility to assign more persons / email addresses to the requester. Is there any solution or workaround?
Manage License Problem
Hi I´ve just recently started with my ServiceDesk Plus - On Demand setup. Seems like a great cloud solution. I have one issue wich i can´t seem to resolve, it seems like a problem with the Product. Whenever i try to Manage my license I go to the "Subscription Manager". Within the manage license page, I choose the option i would like to purchase. Now, it doesn´t really matter what option i choose to upgrade to, I´m just left with a small Square saying "Purchase Details" with no other text or option.
This installer package could not be opened.
Hi, I get this error when I try to install the Desktop Central Agent on a users machine. See the attached image for the error message. The installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package. I looked at the Windows website with no solutions, but the message code is: ERROR_INSTALL_PACKAGE_OPEN_FAILED 1619 (0x653). Any help would be greatly appreciated. This
Is there any way to monitor if the windows schedule task is running on Win 2003 OS from Op Manger
We would like to monitor windows Schedule task if it is running on Win 2003 OS. Please advise if this can be monitored from Op Manger tool.
SupportCenter Plus - Delete backup file
Hi We have schedule full backup every week and causing disk full. Is it safe to delete the oldest backup files like for 2014? So in the even of SCP failure or corrupted, I can use the latest backup file? Or we need all of them for restoration? Thanks
SD don't starting after server reboot
Afrer server reboot ME ServiceDesk service starting and immediately stopping. In logs there is message about "Mon May 18 18:16:11 NOVT 2015 : percentage 89" and after just "Mon May 18 18:16:17 NOVT 2015 : requestScheme is http " message repeats. When I've tried to copy database to new SD installation - same messages in logs and service don't starting.
Solutions sub topic.
Hello, I want to add more information in the pull down list topic on pic "onderwerp" can anyone tell me where i can add some tekst. thanks
Show Users Their Number in the Queue
Hello, Is there a way to show a user how many tickets are ahead of them and to update them as tickets close in service desk plus? -Al
Desktop Central RoadMap
Where is Desktop Central RoadMap ?? http://odarchuk.com
SHA2 issues with ServiceDesk (constant timeouts)
Hello, I am wondering if there is anyone out there that are having issues with ServiceDesk Plus version 9.0 Build 9042 since upgrading server certs to SHA2? I am currently experience time out issues which are severely impacting drop down menu's and my ability to effective use the Admin tab. Thank you, Vicky
Agent Install XP
Hi, I'm having issues installing the desktop agent on windows XP machines. Every time I attempt to push the install through desktop central it returns an error "Unable to get the agent status. Operation timed out." If I try to install the agent locally on the machine I get an error 1603. I know on previous releases of dekstop central it has been a known issue installing on XP, however im running the latest build of desktop central. (build details below). Desktop Central Component Version Details
Custom Password Reset Page
I am trying to customize the verbage on the password reset page. I entered basic HTML code and saved the file but I get everything displayed including my HTML tags. What am I missing? Also I have noticed that the data is displayed differently when the user logs into the application to reset their password versus when they simply click the reset password button and answer the security questions. Why is that?
Customizing the Password Reset Page
I am trying to add custom verbage to the password reset page. I have modified the html document and entered some pretty basic html commands. However, all content is displayed, inlcuding my html tags. What am I missing? Also the format which the text is displayed is different when someone signs in to reset their password versus when someone just clicks the reset password and answers the security questsions. Why is this?
ANONYMOUS LOGON
I am seeing a fair number of entries marked as "ANONYMOUS LOGON" under "Computer Account Modified" on the "Caller User Name" field. These appear to come from a number of machines that I recognise and some that I don't - they seem to be linked to built in accounts, for example COMPUTER1$. Why is anonymous access most likely to be getting reported so frequently when linked to built in accounts?
File Share reports
Dear team, I have to make some reports on the composition of the share , a snapshot of each share For example , suppose you have sharing " marketing " ( H : \ Marketing ) for sharing this , I have to make a complete list of all the content , in this way : total number of folders , file size , file type , date of creation / editing , etc. . this is possible and how ? thanks
Discovering Service Desk - how to organize solution, help for resolution
Hello all, i'm discovering this product since i'm looking to replace a custom ticket system build in Lotus notes, i'm looking for a feature we have developped in our homemade tool. When we selected category, subcategory, item level, than a quick resolution guide appeared about how to handle the case and wich test to perform. I don't know how to reproduce this in ServiceDesk, i could make the same hierarchy in "solution" but there's no quick links between them instead of reselect the same category/subcategory/item.
Realtion of ManageEngine ADmanagment & Service Desk Plus
How strong are these two tools related ? For example if I give service desk the command "department head" and I have already organized it in AD managment will it recognize that and service desk gets the dep. head from the ad managment ?
Removing a distribution server
What is the proper way to remove a distribution server? The distribution server was located at a remote office until recently. That server has now been moved back to the main campus and no longer needs to serve as this role. Thanks
Import Requests
I am running SDP Plus MSP version 8.3 build 8303 When I import Requests via a spreadsheet, it adds the requester again even though they are already in the database... How can I prevent this? Does it check to see if the requester already exists? and if so, what does it use to match against?
New report with IP Address
Dear, we need new query report for all assets details with IP Address. Regards, Sharif Masarweh
Robo Technician setup??????
How�s the Robo Technician work? I have installed SD6 on my computer to test out 6 before we up date and I can�t work out how to get Robo Technician to work and as for as I can see there is nothing in the Help about it. If you know how it works and how to configure it please help. Thanks.
Get Phone Number with API ?
Hi @all, is it possible to get the phone number of a requester over the API? By using the custom triggers the json File do not contain the number. Also the xml by http is created without the number. Thanks in advance Christoph
Need to seset Admin account
Hello all, I have followed the procedure to reset the admin password and am not able to login. Is there anyway to reset the admin login? I think it was changed.
Issue cannot access additional setup in zoho integration report SDP
dear all, I have an issue with trying the zoho integration report in my SDP, I have add account and setting and the report running with status "running" and prevents me from doing any setting. I try to restart the service and try to remove this setting of integration but I cannot access to the additional setup tab which is turned grey out. can anybody help me how to remove this integration ? thank you ! Tai Le
Changing where notes are located
In the Helpdesk, when viewing a ticket/request, is it possible for the "Discussion Notes" section to be located somewhere else, other than at the bottom of the ticket/request? I would like it to be located just below the "Requester Conversations" and above the "Request Details".
work log field in Report
Dear... I want create a Report that contains work log filed . I did not find this field in available columns in report. I find time elapsed field , but this field show time between created time and close time. please help me. I want for your reply. thanks.
ServiceDesk Plus - Quick Start Guide
Here is a document that contains the basic configurations for a quick setup of ServiceDesk Plus (Help desk module alone).
Add conversation through email
Hi Support, We encounter some issue in version 9.0 Build 9041 for add conversation through email. I give you scenario that i need to solve: 1. New request created with 3 staff need to handle this request 2. 1 staff reply the email by putting servicedesk email as CC. btw, for your information that we setup email notification and put email address to communicated with Servicedesk Plus. 3. but in the servicedesk conversation part, not appear. Previous version is working fine. any idea how to solved
Problem starting Manage Service Desk
Hi everyone, I'm working weith a virtual machine Windows 7 Professional of 32 bits. I started the current version aplication with Postgress and MS SQLServer 2008 Express Edition. With Postgress appeared an error in log /server/default/log/serverout0,txt wich told me not found the file(don't remember of the name) in folder conf or conf/postgres Then If I did with SQL Server 2008,it put me an error with the connection. Both of them it tested with the changeDBServer.bat and the conncntion was corrected.
Stuck at Ready to execute
Hi We got a big problem with this software, and that is that the status of a configuration is very often stuck at "ready to execute". This problem is related to both software and patch configurations. I know the computer or computers are online, they got the client, firewall accept the right port, and software/patches has been deployed to them earlier. But suddenly, it stops working. A restart of either the client, nor the server solves the problem. Here is a part of the softwaredeployment log:
Request resolution reminder
We like the current process of having the requestor close the request after the technician has submitted a resolution. That way, the requestor can't accuse the technician that they closed the request before it was actually resolved. The problem is that if the requester doesn't close the request it will sit idle forever in the "Completed Requests" area. This forces the technician to periodically review the resolved requests and send reminders. Is it possible to send reminders to the requesters that
Integrating PMP with Autotask and N-Able
Hi, We have successfully run Password Manager Pro (PMP) within our IT Support business for the past 5 years. I'm considering moving to PMP MSP Edition, but need to find out more about the following: 1 - Will it integrate with our ticketing system; AutoTask? 2 - Will it integrate with our MSP Platform; N-Able? 3 - How many MSP's are successfully offering password management as an managed service and what appetite is there from customers and what margins are being realised? Any positive comments and
One product
Hi, When adding a request for a customer i can add only one product. So if someone request a pc with a mouse and a keyboard is must make 3 tickets? Handy? or is there a solution?
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