while doing some request templates I wondered if I could create a approver just by myself, without having this one as a department head nor a technican ?

Is that possible or do I have to put those people as technicans as well ?

Mainly this issue comes up to my mind when it's about having requests for share access stuff.

So if I from the IT Department creat a request, my department head is automaticly the aprover, that's what I set. If a user requests something, his/her department head is the approver.
But as we think about haviong share access it's a little bit different.

Here it could happen that someone from the Finance Department want to have a share access to our IT department or in the other way, but the finance head cannot approve things linked with IT and other ways around.

So, I've come up with the idea of having the additional field "select approver" but here are only the technicans and the automatisms of $DEP_HEAD§ and $REPORT_TO$ displayed. The best way is that here any Heads and  authorized users are displayed.
But as I set a "normal" user as a technican in order he/she is displayed in that field he gets any notes as the other technicans who are "real" technicans.

I hope you understand our issue and can help me with this problem.

Best Regards,

Lukas