Telnet fails for all hosts
Hi I cannot get a telnet login to work on any systems from my Opmanager. Opmanager Essential, build 11300. I have tried Qnx, linux, Unix, even a Cisco switch. Opmanager reports CLI failure due to "Incorrect Login Parameters" for everything I have tried. I can telnet from the Opmanager server to the devices and login with the credentials, so there are no problems with comms or credentials. The applnerr38.txt log file shows this error. 08:24:53:161 APPLNERR: Login Failure: for the agent = 10.60.135.10
Autmation
Hello Support I would like the following to automate. User disables moved to an OU, Home Drive will be moved, Exchange mailbox export to pst if successfull mailbox is disconnected, user moved to a different OU. Unfortunately, I have nothing found to do this. Can you help me Regards Markus
Transfer Files to Several Computers
Hi team, I wonder if is there any way to transfer files from my DC Server to several group of computers running different OS? Those files have different formats like .inf, .jar, etc. thanks in advance for your response.
Settings not being saved when setting Security Q&A Strengtheners
Hi I am running ADSelfService Plus and have chosen to display 2 Q&A to the end user but they are coming up one by one and any setting I add to the Q&A settings page even after a save revert back to being ticked Display 0 questions out of 2 at random and not keeping my radio button for all security questions. I have tried restarting the service but it is still the same. Thanks
Technicians Request view corrupted
After changing 250+ requests using the advanced search feature, a technician's view on the request tab has become corrupted. It's only affected the one technician and I don't want to restore the DB as all the others are unaffected. All requests, Actions, Settings on the header will not function. Please advise - how to reset the individual technicians views (even to a default set of views).
Looking for a device template for Procurve switches
Does anyone know where I can find a basic device template for any of these procurve models? I'm new to Opmanager and MIBs and don't really know how to set up a template. OpManager support told me they would look at a template if I know what I want from the MIBs. When I downloaded the MIBs and viewed them in the browser most had red crosses over them which I assume means they don't work with my switch. My procurve models are: HP 5820AF-24XG Switch (JG219A) HP 5820AF-24XG Switch (JG219A) HP
Mandatory fields for tasks
Hi -- We are just piloting using associated tasks in one of our regions. I have written documentation on what needs to be completed, but already this is not happening, so is just another area that needs to be policed. Is there anything in the pipeline to mark Task fields as mandatory - as this would be very helpful! Thanks Lynne
Technicians views
How do I reset a technician's views
change " true " and " false " to others words
Can i change the results " true " and " false " on reports to others words like "yes" or "no"? Thanks
no subcategories listed when creating custom views
When trying to create a new Custom View, our list of Sub-Categories is not listed in the Filter field. We can see our complete list of Categories and Items when creating a filter. Build 9041
Change Owner restricted from viewing Requests
Good morning, We are currently using SDP 9039 for helpdesk, and we are looking into adding Change Management. What I would like to know is if it is possible to have a technician be the Change Owner in CM, but have no rights to view requests in the helpdesk side? If I create the technician without allowing login access, are they able to play the role of ChangeOwner, or do I need to create a custom role to keep them from seeing Requests? Diana
SD+ Creating requests for Technicians
Hello, We are in the midst of evaluating SD+ and so far it is looking good. Apologies if this topic has come up before - I did spend some time searching the forums, but was unable to find anything related. I suspect that either I am unaware of the exact functionality, or misunderstand the workflow/process, however: once a requester has been converted to a technician, I notice that I am then no longer able to create a request and choose the technician as the requester. Is it possible to do this? Many
ServiceDesk Update Without Backup?
Hi there, Is there anyway to skip the backup process of a service pack installation? In our environment it takes nearly two hours, and since we are running the server in VMWare, we can just snapshot the entire server and roll back in case there's an issue. Thanks
Delegate approvals to Backup Technician
If I setup Technician B as a backup technician for Technician A in the Scheduler, will approvals sent to Technician A be automatically sent to Techncian B?
requester does not exist
hi I have imported many users from active directory in service desk manage engine. now a few of users can log in on this portal but in the case of sending request a message appears saying that "requester does not exist". so I want you help me solve this problem, please. Thanks
Submet for Approval.
Hi People, Could someone help me. When we submit incident approval popup does not close automatically and gives no error information. After I receive the email with links to approve and get this error below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
org.apache.jsp.approval.Approve_jsp._jspService(Approve_jsp.java:431)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Additional Fields Service Catalog and Incident
Hello. I want to set up some busines rules, but i can't use Service Catalog Additional Fields. I don't see it. Can I move Service Catalog Templates to Incident Templates?
Problem from attachment in request
Hello. Have some problem with attachemt name like 'filename ..jpg' Two dots before extension. Filename saved to disk in subdir with request id (9988). Link in request for open show http://servername:8080/servlet/HdFileDownloadServlet?module=Request&ID=9988&KEY=61F1F41E-1307-4BDA-B980-77A60B42335B&delete=false But if i try download file get error "T he File was not found."
wrong encoding in FULL_DESCRIPTION.html
Hello, We use MSSQL with utf-8 encode, all work fine. Language "Russian". But if email is to long SD generate html attachment HTML with: <meta http-equiv="Content-Type" content="text/html; charset=windows-1251"> but all russian text in UTF-8. It i change charset in html file all show fine. How sold this problem?
Advanced filtering rules order
I created custom report on requests with advanced filtering defined (see Correct report filter.png). After saving this report and re-opening it filter rules order changes (see Filter configuration after report saving.png) thus my report shows incorrect data.
Fullbackup issues for ManageEngine ServiceDesk Plus Build9040
Dear, Im running full backup thorugh C:\ManageEngine\ServiceDesk\bin\backUpData.bat with command prompt (Administrator Priviledges), during the full backup the following files are beeing saved in this folders: Approximately every file is 1GB size, and every zip FileAttachements.zip is saved in C:\ManageEngine\ServiceDesk\ directory, this are the files: Change, Change_BACKOUTPLAN, Change_CHECKLIST, Change_IMPACTDESC, Change_REVIEW, Change_ROLLOUTPLAN, Contract, Conversation: FileAttachements1.zip
[Request] Make show sub account name, when compose new request
Dear, sir. Please make sure to show the sub account name, when we compose new request. We only can see Account name, you know. It is so uncomportable and this issue is urgent for us. Thanks KCSONG.
TEmplate for QNAP storage Server
HEllo, we have many various QNAP models (TS-879-U,TS-859U,TS-509, TS-409) and we want to monitor it using OPMANAGER, please make QNAP template for opmanger and how to integrate the template into OPManager, pls find attached file
API numericStatus
Hi, We have been developing support for OpManager in our Products I don´t see in the API Documentation what possible value are for numericStatus on device fetched with listDevices I have been guessing what value is what but it would be great to know the actual values :) Status { Unknown1, Trouble, Attention, unKnown2, Normal, UnKnown3, Unmanaged,Managed } Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for SCP http://www.vlink.is/scp V-Technician for SDP http://www.vlink.is/sdp
InstallAgent Script and GPO
Hi all, Im trying to deploy the windows agent for invetory via GPO. I go trough the Howto: Deploying agents through Active Directory but it won't work. Nothing hapens by booting the clients. If i go to the location of the script \\domain\sysvol\policies\{8GFH....}\Machine\Scripts\Startup\InstallAgnet.vbs und run this script by hand i gett this error: File Name is not provided. Any Idea why this happens? and how i can fix it? Thanks all! PS Im running Version 9.0 Build 9000 I create a test OU and
User Account Mistakenly Deleted
Hello, There was an account that was mistakenly deleted. The account was added back, and the tickets were reassigned. However, the individual does not show any tickets within any views specific to their dashboard/home page. When they click on My pending tickets, My Open tickets, My closed resolved tickets, etc...there are zero tickets in his view. Any assistance would be helpful. Respectfully, SA
Patches Getting Approved Unintentionally
My instance of Desktop Central is set for Manual Approval of patches. I do not intend to approve any patch for general release until it has been tested - usually 30 days after release. I find now that several patches that have a release date of this week are marked as "Approved". The Approval Settings are set to Manual. The Action Log doesn't show any record of the approvals. Not all patches are getting approved and I can't find any correlation to which are getting approved and which are not.
Report Graph shows "Other"
I can not find what this is representing in my report. All of my tickets have the SubCategory poplulated. My other SubCategories are showing. Any Ideas?
Mail Server Settings IMAPS
I'm getting an error when attempting to setup Mail Server Settings for IMAPs. When saving the settings I get FAILURE: E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Any ideas what the issue is. The IMAP server I'm connecting to is Exchange 2010 with a valid SSL certificate purchased from a CA Authority.
Adding columns while generating custom reports
Dear Support, I am using SD+ Ver 5.5.0, Build 5500, can you please let me know if there is a way I can add more columns in the Available columns list while generating Custom Reports Thanx Mahesh.
Multiple approvers for service requests - send to a department list
I am starting my initial configuration to test manageegine and have come across an issue where the approvals configuration do not match our enterprise approvals processes. For access to shared mailboxes, shared DFS locations etc, there are multiple people for each user who can provide the approval. I would like to be able to configure either multiple users in the ($DEPT_HEAD$) or 'Reports To' field, and then have this list of users be sent the approval email so that any of them can approve the request.
User Sends e-mail to ServiceDesk Inbox. A ticket is created
How does the User configure the e-mail to add the CC to the ticket. So the cc will get the e-mails that go back and from from Tech?
SLAs - resolved vs closed
Good afternoon, If a ticket is set to status Resolved by the technician, this will stop the timer for the SLA, correct? If the technician skips the Resolved status and sets the request directly to Closed, does that also stop the timer for the SLA? If the technician sets the request to Closed, and then the requester reopens the ticket, does the timer start again as if the call has been on hold, or does it count the time that the request was closed against the SLA? For example, if the SLA for resolution
When I run 'Report on Problems by Status', using the following advanced Filtering, the following error is returned'
When I run 'Report on Problems by Status', using the following advanced Filtering, the following error is returned' Invalid object name 'SolutionToWorkAround'.
Encoding problem in Assets
SDP 9043 After running ae_scan.vbs in asset properties in software i have ��� 2.0 instead of СЛК 2.0
Does SDP have a stand-alone "new request" desktop app?
I know DesktopCentral adds a function for the requester to raise a request from their icon tray. Does SDP? I want my requesters to be able to open a new request from an icon in their icon tray. If not, can this be done from a desktop shortcut or link? Furthmore, is it possible to embed a link that opens a specific request template (ex. from within some of our proprietary apps, I'd like a requester to have a link that says, "having a problem with this app?," and then have it open a template specific
Disable editing resolved incidents
Hi. How we can disable editing resolved incidents. thanks
Moving from Service Request to Change Request
Folks, This is partially an SDP question and partially an ITIL question. We have requests that have come in. Some are specific requests for change (bugs that need to be fixed). Others may be feature requests that need further research and analysis. I understand that in some models, larger requests become projects and in other scenarios smaller requests are analyzed as part of the change management process. My question is, does this happen before the change request process? 1. Is a service request
query reports
Hello, I need to know if there is a possibility to make reports based on tasks only on which on-site visit was required. I will need it to differentiate incidents which can be solved remotely and which can't. Any advice will be appreciated. thanks
Restrict users on-demand
Hi, I see on the ADSelfService console there's a way to restrict users, but it only lets to restrict disabled, deleted or inactive users. Is there a way to restrict enabled users? For example, we want to restrict the POS users, in case there's a person who wants to try to register it. Regards! Sergio Hernández.
Next Page