Alert when value does not change
I have a script monitor that will go and get the current document count from my ElasticSearch cluster. Since we are using this for log collect the value is consistently changing. Mostly up but once a day when it run through its cleanup the value will go down. How can I configure thresholds to alert only when the value did not change from its previous value? if {currentValue} == {previousValue Then {sendAlert}
Specific View for Users
We are nearing deployment of our Customer Portal. We would like to set a default user view with the "My Open Requests" View and Specific Columns in a Specific Order. Also, we would like to not display the fields that we are making not available to the user. Would be helpful to be able to set the user view and deploy it across all our sites. Can this be done? Anyone else want to be able to do this? For the majority of our users, this will be the view they will always see. They will never change
Automate Patch - Around Microsoft Official Date
It would be ideal to have an automated process to deploy Patches on the weekend after Microsoft official patch release date. Deploy these patches to our Test Group. Then the Week AFTER we deploy the same patches company wide. Currently your only process is to pick 1st, 2nd, 3rd, 4th, 5th Day of the month. Which does not work every month. How can we bend the automation configuration around this unique date that Microsoft deploys updates on? Microsoft pushes patches on Patch Tuesday. aka 2nd Tuesday
Wrong Survey Results after some change
Hello, i have change count of Survey question , and old result is crazy :) in some Survey Results i have a 500 of 100, in some i have no answer become is out of range . How fix , or delete old one, that's is not actual ?
Socket Time out while fetching the database instances from host
I'm in the process of migrating Netflow Analyzer version 9 build 9600 from a Windows Server 2003 to another server running Server 2012. I have a fresh install of Netflow Analyzer on the new server with the same version and build number. I'm also migrating my MSSQL database from SQL 2005 to SQL 2012. I'm following the guide linked below to switch from MySQL to MSSQL Database and getting an error when running changeDBServer.bat and trying to list available SQL Server instances on another server. https://www.manageengine.com/products/netflow/mysql-to-mssql.html
Dashboard for Different Site
How can I create a dashboard for different site? Currently, I can only create dashboard for on site on default dashboard page.
Import and Search Employee ID
Hello, There are a couple of topics about it last one was from 10 months ago with a promise to import the ID from AD but still it isn't there yet., And i'm not satisfied with the option to import the Employee ID only via CSV. And i think i'm not the only one. So can you please make it (a.s.a.p) possible to import the Employee ID from AD and also that you can search assets\calls by employee number. I hope that you can implement this.
Not able to take data backup to restore the same in new installation of ServiceDesk Plus
I am getting few errors/warning while taking data backup of ServiceDesk Plus 9.0 Build 9034. After running backup script, I am not able to find .data file in backup folder. Find the errors/warning message in attached file.
ServiceDesk Plus 9041 Released
Dear Users, SDP 9041 has been released and can be downloaded from the URL below , https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 904 1 SD-59305 : In a few customer environments,the description in the change module are not displayed properly by the client. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar ServiceDesk Plus Team
Discovering Service Desk - is it possible to handle maintenance plan with an automatic reschedule of a ticket
Hello everyone, The context: i'm looking for a new helpdesk ticket system where i work in an hospital, i'm also looking to integrate the "biomedical" team in it since the frontier between medical machine and IT is becoming thiner so i have interest to share documentation and asset with them. So i had a question from the manager of the biomedical team when i showed him the service desk possibilities, he find it great but there's one thing missing for him, he had to have maintenance plan for every
Site as mandatory field for closing request
Hello.Please tell ,how set a Site as Mandatory fields for Closing Request, or in Incident Template ?
Last update time is not being updated?
Dear colleagues, in our installation of Servicedesk Plus, the Last update Time is not being updated when I, as technician, respond to a ticket, I do see the Last update time still the same. The only way to get this field updated is to change status of the ticket itself, which is not always what we do and how we work. I expected, that when I respond to the ticket, this Last Update Time is recalculated. How to correctly set this up? We use ServiceDesk Plus version 9.0 Build 9031.
Windows Server 2k8 SDP restore data from RHEL 5 SDP
Hi, We're now running a SDP on RHEL 5 server, do the full backup everyday. Now we want to move to Windows Server. I created the new Windows Server 2008 machine and install new SDP and do the restore job from the full backup data file, but it's not successfull. Is it able to restore the backup data file from RHEL to Windows Server? Thanks, Minh
Unable to close changes.
Before, I had a simple open/close options in ServiceDesk Plus. Now, seemingly after an update to ServiceDesk Plus version 9.0 Build 9041, all of a sudden I have a LOT of 'change options'. Except for the most important one: ' Close'. I cannot seem to find out how to just close a change. Am I not seeing the obvious? What am I missing? Thx.
In service desk reports SLA and ticket resolved time option not available ?
In service desk reports SLA and ticket resolved time option not available ?
Ticket Resolved Time Not Showing on Report
Hi All, I want to add Ticket Resolved Time in my report but somehow not able to, report shows Open, Close and Work Log insertion date and time but not showing the time when Ticket was Resolved. Build: 8.0.0 Build 8027 DB: MySQL.
Additional Costs in Time Entry Screen
I am trying to figure out how to add mileage into the system for each of my clients. If I am on Site I need to add Example: 104 (Miles to and from Site) X 0.55 per mile = 87.45 for a Trip charge. So I spend 2 hours at 100.00 per Hour = 200.00 Plus Mileage = $287.45 for that Time Entry. How can I accomplish this? I need to assign mileage and costs to each client? Thanks TomS
Reset Service Desk Plus Administrator Password Help
Have a weird one, here. I have enabled AD Authentication which works fine, now there is only the standard default LOCAL administrator account on the SDP system, after changing the password from the default one I logged out and trying to login even with the dropdown box set as local authentication it will not login. to me looking at the log file it looks like its dismissing the local authentication and trying to authenticate to AD is there a way to reset the default administrator account so I can
SCP-Server fails to start-up
Hi, My staff encountered an issue at first where they were unable to open logged requests. Thereafter, nothing on SCP loaded, i.e the browser just displayed an empty white page. I attempted to perform an update from version 7939 to 7944. After the update failed I was unable to start-up the SCP-Server. The load operation begins and terminates shortly after. Please assist.
auto escalation to predefined group
Hello, I have a question about automatically escalation procedure. We have setup SDP for different regions, each region has different groups of technicians, - 1stline. Solve problems remotely or via phone. With escalation option to 2nd line - 2nd line. More skilled people. Solve problems by phone/ remote or hardware replacment - Subcontractor. To take cases in absent of 2nd line and fix problems onside. The scenario I am locking for is: The first line technician escalate a
Administrator cannot see all Service Catlog Service templates
If a Service template is created and set to a specific group, then the administrator cannot view these templates. We do not want to add the administrators to these groups, they should be able to view all of these regardless.
Helpdesk Dashboard metrics by group.
Is there a way to see the metrics on the dashboard by support group? Thanks, -Nick-
API use sample ?
Hi Nobody would have an example of using the built- in API Netflow ? I am search to access at one device into "Inventory" and display Trafic/Interface/Application/Echanges into my intranet portal. regards Olivier
Software Repository & Patch Store Location's are not Accessible
Just upgraded to build 91003. When logging in to DS the following error appears 'Software Repository & Patch Store Location's are not Accessible'. The DS machine does have access to these locations shared on a server. I just tested patches do download to the Patch Store. Reading an earlier post 'Error Patchstore Build No:91002' the 'DesktopCentral_Server\conf\websettings.conf' does have the correct locations for the swrepository.loc and store.loc. Not sure why this error is appearing.
Add new field - Full text?
I need the ability to add new fields bigger than the "multi-line" field. I'd like to be able to add full text fields, as the "multi-line" field type is too small for what we need.
Users still in AD
I used the delete tool in ADManager Plus, but the users are still active in AD. Is there something I'm missing? I ran a report of inactive users and deleted those I wanted to remove. Thanks! Tara
How-to uninstall a software with Desktop Central
Dear all, Do you know how-to uninstall a software from Desktop Central if that one has not been deployed by Desktop Central ? Let's say for example that software has been installed before we implemented DC - how can I remove it ? Thanks for your help
The Password Manager Pro service terminated with service-specific error %%-1
Anyone encoutered this error? The Password Manager Pro service terminated with service-specific error %%-1 PMP won't start now. i'm not sure what triggered this.
Managing shared Windows AD accounts across resources
Hi, We purchased PMP as a password vault; it's not currently accessible in the same domain where our servers reside. There is no current need for PMP to manage the resetting of passwords directly at this time although we plan to move to this model at some point in the future. At present, we just need a secure way to store, view and manage passwords. We're having a difficult time trying to structure our system in a way where we can effectively manage our AD accounts. The scenario below: 1. we
Arranging Resource Groups
I have started loading PC's into PMP for my company. I need to rename the initial level in the "Home" tree. It has my user name and then starts the Structure I was working on, which copies the Active Directory structure. How can I rename or remove the top level that says "USER's NAME" Group? Thanks
Recovering PMP Primary after HA Failover
We have PMP running on Linux in HA configuration using Postgres databases. If we have a failure on the primary server, the secondary is available for us to continue access existing resources, but how do we recover the database on the primary? Is restoration of the database backup our only option, or can the secondary re-sync all data back to the primary?
ManageEngine Desktop Central : May - 2015 - Patch Tuesday update
Good day folks. Quick update on the May , 2015 Patch Tuesday. New Security Bulletins Cumulative Security Update for Internet Explorer (3049563) - Supported. Vulnerabilities in Microsoft Font Drivers Could Allow Remote Code Execution (3057110) - Supported. Vulnerability in Windows Journal Could Allow Remote Code Execution (3046002) - Supported. Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3057181) - Supported. Vulnerabilities in Microsoft SharePoint Server Could Allow Remote
email notification for ticket assigned to a specific person
I have a group of people in our helpdesk ticketing system. We all receive an email when a ticket is generated, but we do not have a way to receive an email when one of us picks it up from the system or if the ticket is assigned to someone. If this is not too much, could you guys implement this feature in the system?
when install servicedesk release 9043 , Add resource in service catalog has scroll bar view?
Hi All, yesterday i installed new 9043 release , But I had some not understanding view problem! Add resource question? "drop down list" , had bad view because there are scroll bar inside it
Search not return any results
Search not return any results. Hi. I need a help with a problem with the search of requests on SupportCenter Plus. When i try do the search, neither one register is returned. I executed the file indexdata.bat, but i received a error message following: Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Windows\system32>cd \ManageEngine C:\ManageEngine>cd SupportCenter C:\ManageEngine\SupportCenter>cd bin C:\ManageEngine\SupportCenter\bin>indexdata.bat request
Waiting over 24 hours for moderator approval...?!
My post "Report on open requests by age" has been awaiting moderator approval for over 24 hours. What gives? This is not a difficult, complex, or otherwise controversial posting that shouldn't require more than 15 seconds to determine that the post is legitimate and not in need of censorship. The insistence on moderating all posts (if only those made by new users) is reasonable, but not when there is clearly no regular and timely effort being made to approve new posts. I can understand waiting a
Exporting requests to new SD instance
We are splitting our current ServiceDesk instance into two separate instances. We need to export requests for specific groups along with the attachments, conversations and notes and import these into the new instance. Please advise how we can do this.
REST API KEY
Hi, We have been developing a Outlook Add-in called V-Technician that allows a technician to work with his requests and more from with in Outlook. we have add some feature requests to also connect to OpManager for companies that are using both Service Desk Plus and OpManager, So basically the what we have been asked to do and have already done is allow the Technician to view active alarms and clear,delete,Acknowlage and Unacknowledged the alarms. NOW FINALLY FOR THE QUESTIONS :) Is it not possible
NFA Licensing Questions
Hello NetFlow Community! Can anyone confirm: - If a single interface license is free'd up if it is set to 'unmanaged' in NFA? - Does NFA behave any differently if an interface has been set to 'unmanaged' and NetFlow is still enabled on it? - If it's possible to monitor the ingress/egress traffic on a switch/router where 2 interfaces exist, but only 1 is set to 'managed'? - If NFA interface licenses have to be purchased for Cisco routers/switches considering that NetFlow is a proprietary network
Netflow ANalyzer 9 Performance
Hello, Today in the company where I work we are monitoring 79 interfaces with NA 9. But it takes a long time to load all graphs, it takes a long time even to access the web interface of NA 9. I have access to the server running Netflow, I wonder if there are some first steps to check performance, see CPU usage, RAM, porcesses and so on. Thanks in advance.
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