Does SDP? I want my requesters to be able to open a new request from an icon in their icon tray. If not, can this be done from a desktop shortcut or link?

Furthmore, is it possible to embed a link that opens a specific request template (ex. from within some of our proprietary apps, I'd like a requester to have a link that says, "having a problem with this app?," and then have it open a template specific to that app.

Thanks,

Adam