We are in the midst of evaluating SD+ and so far it is looking good.

Apologies if this topic has come up before - I did spend some time searching the forums, but was unable to find anything related.

I suspect that either I am unaware of the exact functionality, or misunderstand the workflow/process, however: once a requester has been converted to a technician, I notice that I am then no longer able to create a request and choose the technician as the requester.

Is it possible to do this?

Many thank for any information/advice shared.