Service Catalog Templates disappear after editing them
Hi i raised this issue a few months ago and the solution given to resolve was this below. Firstly as Admin i should not have to keep stop/starting the system every time i edit/tweak a template in the service catalog. As if i edit an existing work request template and save it and then refresh and go into the service catalog the updated template is not there. Only on doing the steps below does it reappear.
Can a fix be found so that i dont keep having to do the following below!
Connect to MYSQL Server on Port 33366 using the command from the SD+ server console
cmd > cd [SERVICEDESK PLUS Home]\mysql\bin
cmd> mysql.exe -u root -P 33366 servicedesk
If the database is MSSQL Use the below steps in MSSQl Server --> Query Analyzer of ServiceDesk database
If postgreSql open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
update requesttemplate_list set has_group='false' where is_catalog_template='true';
Restart the Service and check for the issue