Masking internal feedback from requestors(Clients)
Is there any way to mask internal feedback from Requestors(Clients) on a ticket - we don't want clients to be mailed whenever there is an update on a ticket from inside our organisation - so basically the Requester(Client) will only get an acknowledgment of his/her request and an e-mail upon Resolution of their ticket.
SD Plus Version
9.0
Build
9045.
Regards,
Randall