If the users can't change the description in a service catalog request, the user cant use it

If the users can't change the description in a service catalog request, the user cant use it

1. If I add a service in Service Catalog, it's not possible to uncheck the option "Requester can View" for the Description field. It's grayed out. Is it there anything I can do, to uncheck it ?

2. If I uncheck "Requester can Set", the requester will not see it, when he opens the Service request. However, he can not add the request. When the user has filled in all information, and tries to click "Add reuqest" nothing happens. No error message or anything.


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