Hi Support,

I would like to report an incident which has been reported last June 26,

2015 at 2:34 PM, but our technician just saw it in the web console on June 29, 2015 at 8:00 AM and resolved it at 8:53 AM.

Here is the screenshot of the incident.

(Embedded image moved to file: pic08765.gif) Why does it did not appear immediately in the technician console after it has been reported?