I have an issue when trying to change the email enrolment notification. When I try to change %userName% to anything else, it does not work. Eg, if I try to change it to %givenName%, the email will just show Dear %givenName", instead of the user's given name in AD

Example:

Dear %userName%,

We have deployed a password self-service tool to help you reset your Windows domain.....................

This works and will show the username in the email (eg, Dear John.Smith)

Dear %givenName%,

We have deployed a password self-service tool to help you reset your Windows domain.....................

This does not work and just shows "Dear %givenName"

It does not matter which other attribute I chose from the list, even if chose %displayName%, this does not work.

I have been able to change the Password Reset, Unlock Account and Change Password notifications with the %givenName% attribute and this works.

Any ideas?