Assigning Incident Template with Business Rules
I know this topic has been hit on in the Service Desk Plus forums but not in the Service Desk Plus MSP forums.
Does anyone know of a way to achieve assigning a request with a specific incident template using a business rule?
It does not appear to be an option or feature in MSP 8.3 build 8308 (current version I am on)
Does anyone know of a way to achieve assigning a request with a specific incident template using a business rule?
It does not appear to be an option or feature in MSP 8.3 build 8308 (current version I am on)
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gsailer
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