SDF-34264 Filter Dashboard by technician group
We have recently started to make use of the Dashboard, but have only been able to do so by setting all requests, changes and problems for a particular technician group to a "virtual" site we created for this purpose. This is not something we can do for the groups for whom site is important, and obviously is not the best solution - we really need to be able to filter the Dashboard by technician group in order to better manage our workloads. Looking back through the history of this request, which
OPmanager monitoring service account privileges
Is their a document in place which can tell me what kind of privileges the service account should be given with for monitoring servers through op manager. For both windows and *nix platforms.
SDP Change Module - Lock Down Change Request's once Change Manager has approved.
We are Users of ServiceDesk Plus version 9.0 Build 9039 We are having an issue with our Change Module and the ability for our Technicians to still be able to add tasks once the Change is approved. We need to somehow lock the Change Request down. We still need to provide the ability for the SDP Technician (Change Requestor) to be able to update the Planning and Implementation tabs, in addition too be able to move the Change down the line to the Line Manager, for acceptance, and then to the business
Pulling a report for PO module
We recently migrated over to On Demand from Service desk Plus. My issue is I have a report that I pulled in Service Desk Plus that pulls the PO Number, the PO link and the PO Name - below is my sql statement SELECT PURCHASEORDER.POCUSTOMID "PO Number", PURCHASEORDER.PONAME "PO Name", ('http://helpdesk.charmingcharlie.com:8080/PurchaseOrder.do?module=view&poID=' + CAST(PURCHASEORDER.PURCHASEORDERID AS VARCHAR)) "Link" FROM PURCHASEORDER How do I do this query in On Demand Thanks Gunnar
ProjectManager module: info on roles
Hi, seems I'm not able to find the difference between PM roles in admin guide. Can you please share a document or at least clarify ? Best regards, Simone
Delete Parnet Type of Asset
Hi Dears I make a CI Type and then Choose Parent Type for my CI.as now i want to delete its parent and choose no parent for this CI. how i can bring this CI to the root?? there is just choose another CI as a parent type but i dont want it. Please help me im using sdp version 8.2,also i test it in the 9.1 but doesnt work. Thanx Dears
Service desk fails to start after servicepack
I am upgrading servicedesk from 9002 to the current version which requires 3 servicepacks to be installed. 9048 successfully installed and started servicedesk. when I installed ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0 the server is failing to start. This is a live system. Anyone with any information please revert ASAP. Thanks
Change in $Description Field with v.8.0.0
I just upgraded to version 8.0.0 and am very irritated to see that the $Description field has changed, again, in the notifications. I used that field in the notification to the Support Rep when a contact replies to ticket. Before the upgrade the field would contain the latest correspondence from the user, so you could actually see what they replied with. Now it just shows the content of the original ticket, and not the email that just came in. This has happened before and is exceedingly frustrating
additional request field
I have added an additional multi-line field to my setup and added it to my template. Is it possible to make the field bigger than it is by default? Thanks, Eric
Service Catalog: Using Fields
Can someone explain when we should use Service Fields (i.e., Add New Field) versus Add Resource. I need to thoughtfully deploy self service through the portal, but I don't want to deploy only to find out I should have used one method versus the other. Does ManageEngine have some scenarios or use cases for using one versus the other? For Example: Thinking of both Service Fields and Add Resource fields, 1. Can the fields be accessed in other parts of SDP through variabled? 2. Are all fields available
Devices without Notification Profile
Hi, I would like to obtain a list of devices that does not have a notification profile associated with. Below thread has a DB query which is not working on the op manager. Mine runs on bundled postgres. It will help if someone can provide me with a way to get this list https://forums.manageengine.com/topic/opmanager-how-to-find-devices-without-a-notification-profile
Can Network Scan and Windows Domain Scans be scheduled?
The interface and documentation on how this works is difficult to understand. As I can see there are 4 different kinds of scans Active Directory User Import Periodic intervals against AD. What kind of periodic intervals? Network Scan Used to scan subnets for devices Appears you can manually run this No clue how to schedule them to run automatically Windows Domain Scans Workstations are fetched from Active Directory and then scanned Appears you can manually run this No clue how to schedule them to
License Renewal Question
Hi, We are currently using the (Free) Standard version of SDP, which has been working very well for us. When I log in as Administrator, I am now receiving a warning that the license will expire in 23 days, together with a yellow "Renew" button, which I have pressed. The resulting form has been pre-populated with License Id, Customer Id, Email and CompanyName, and is also asking me for "Number of Technicians", "Number of Nodes" and "Add-Ons" with check-boxes for "RoboTech" and "Multi-Language". The
Forcing a re-attempt
Hi, I posted last week about trying to work out why my patches were not deploying, and had some amazing help which has since enabled me to progress with my testing. I now face another little issue, I have had a look through the Admin Guide and cannot see what I'm looking for (unless I've been really blind). I have deployed an install to around 150 machines, 19 are still 'Yet To Apply' and this was because they were switched off. Since then, 3 more machines have been turned on and are showing as online
Customized Report
Could some one kindly help in providing a query to generate a report containing the following fields: Request ID Subject Description Resolution Time of first assignment to a technician Time of first reply by the technician First reply sent by the technician From date x to date y The DB is PGSQL and the build is 9.0 Build 9035
Export as PDF --> shows login page instead of GANTT
Dear SDP Team, I've noticed the Export to PDF function within the projects module does generate a PDF as it supposed to, but the PDF always shows me a part of the login page, and never the GANTT itself as it should. Sometimes though, it does generate the GANTT as a PDF on a second click... so the function does not seem to work reliably. I've tried in Firefox, Chrome and IE. And i'm on 9100 Enterprise.
Empty Solutions assigned automatically when ticket is opened
Hello everyone, I got a problem that start happening Yesterday. Every time that a new ticket is opened, it add by itself a empty solution, causing the technician Always to click on Edit button, instead of typing it right away... Please see the attachments! How I may solve it? I have take a look into the template, but there is nothing on Solutions field. Thanks in advance!
Two or more host with same ip and different syslog listener port ... is it possible to set up ?
I'm testing your great software This is my possible scenario: Eventlog Analyzer installed on a server placed in outsourcing ( for security reasons ) Two or more server to be monitored over internet No Vpn connection tunnel Each server has installed snare agent with different destination port For example : first server port 514upd , second server port 515udp and so on When i try to set up the second host eventlog analyzer give me "unable add following host duplicate ........" Is there a way to
ServiceDesk Asset Scan on Windows 10 Client and Upgrade Question
I have a Windows 10 test client. I have this system in my Assets and it is auto-scanned with all other systems nightly. This is an Intel NUC system, one of two that I have. The other is running Windows 8, and scans without any problems. The attached image shows how the Manufacturer, Model, and Service Tag fields look after a scan. I manually populate these fields on my systems. For this system, it changes to these fields to these odd "y" characters. If I changed these characters to reflect what
Free Windows Health Monitor unable to add server
Hi Balaji, When I try to add server using this tool, I'm getting an Error Code : -2147023174 The RPC server is unavailable. RPC and RPC locator from server end is up and running. Appreciate your assistance to rectify this issue. Regards, Romer
Request Filter View
After updating to v8.2 Build8203 when selecting a filter view the drop down menu always starts from the top of the list and not from the current displayed view. When this list is quite long it is frustrating to keep scrolling down. I have tested with an old server we migrated from that is running v8.1 Build 8106 and this used to start from the last view selected. Is this a configurable setting?
Migration Issue from MySQL to MSSQL
Hi All, I am trying to move between MySQL and MSSQL and am getting the following error Extracting backup file.... Please wait extracting backup file Please wait extracting backup file *************************************************************.\backup_info.xml Backpup data : Tue Aug 04 15:03:31 BST 2015 Database name : servicedesk Total Tables : 1403 Database Server : mysql Build Number : 9105 ************************************************************* Active
Multiple Satisfaction Levels
Could I generate a feature request to do with the user surveys. Currently you can only define one satisfaction level but you have to cater your questions around this and sometimes it is difficult to do this accurately. For example I have one satisfaction level with the ratings Poor through to Excellent. One question in my survey is "Based off your experience, how likely are you to use the Service Desk again?" However i have had responses to say the answers don't apply to the question which is a fair
Alarms not correlating properly
We have extensive use of SNMP traps and constantly get SET's then CLEAR traps from time to time for things that fix itself. Our loadbalancer is F5, from time to time the remote end will disappear so it SETS a critical, but then there is another CRITICAL when it clears. I realize I can edit the trap processor to make the second a CLEAR but how can i get it to CLEAR the first SET? Here is a good example: 10.238.8.221 The trap is received from 10.238.8.221.The trap details are as follows , bigipNotifyObjMsg=SNMP_TRAP:
Archiving accounts \ requesters \ technicians
I have raised this before but had no response. Is there a way - and if not, can it be added to the feature list - of archiving accounts \ requesters and technicians? The drop down selection list becomes very cumbersome if we have to scroll through every account \ requester \ technician that has ever existed on the system. Example: last week a customer rang up asking why their request had not been progressed. When I looked at the reference this was because the request had accidentally been assigned
REST API edit "succeeds" without changing anything
I'm sending an EDIT_REQUEST request with the following INPUT_DATA: <Operation><Details> <parameter>Technician</parameter> <value>[technician name here]</value> </Details></Operation> I get the following response: <?xml version="1.0" encoding="UTF-8" standalone="no"?> <API version="1.0"> <response> <operation name="EDIT_REQUEST"> <result> <statuscode>200</statuscode> <status>Success</status> <message>Request 92562 successfully edited</message> </result> </operation> </response> </API> Then, I check
Still getting duplicate users / requesters
HI everyone, After updating to 8002, we are still getting new requesters duplicated when a ticket comes in. Each time we delete a duplicate requester, when the user submits another ticket, it just creates a new one with no login and no domain or any other information. The original requester is still there too. I also noticed service desk keeps picking up our domain name as a new domain. We've always had it setup as its' netbios name, "domain1". The full name being "domain.com". That one is still
Can we add a new stage in Change Module?
Can we add a new stage in Change Module?
Requester Notification
Hi, I would just like to ask if there is a way to notify the requester when a task is completed? Hoping for your positive response. Thanks! Geraldine Legaspi
Run powershell using script monitor in AppManager
Hi I have a quick question regarding powershell. Is it possible to run a powershell script using script monitor in AppManager? this powershell creates a txt file, and each column is sepparated with @. I will appreciate your help on this Regards
Monitor the number of threads used, handles opened, I/O reads and writes for each process in a machine using the Manage Engine Application Manager
Hello I am new to the Manage Engine - Application Manager utility. I want to monitor the different processes running on a windows server. And for each of these processes I want to monitor the following attributes: 1. Threads = how many threads each process is running (or owned) 2. Handles = how many files, sockets etc are currently opened by each process. 3. I/O Reads and Writes = input and output to other devices (disk, cpu etc) on the system. I was already able to monitor the memory, CPU utilized
Login Issues
Hi, The administrator/administrator login and password do not work. How do you reset them? Thanks!
Requestor cant see New Change option
A requestor does not have an option for a new change, no Quick Actions drop down either. Technicians can see them. Is there an option to turn on? Version 9.0 Build 9023, PGSQL.
Alert group members when request is closed
I would like a notification that will alert group members (or speicific group members) that a request within their group has been closed. Is there a way to do this?
Add a “Place on Hold” option under “Actions” dropdown in requests view
Good day, Please add a “Place on Hold” option under “Actions” drop-down in requests view. This would make it easy to place multiple requests on hold. Kind Regards Renier
ArrayIndex Exception error
Hi Guys, I tried search but it's not working. Just today we had a few emails that didn't create tickets automatically. From the logs it says: ---------------------------------------------------------- System Log Message : ArrayIndex Exception Module: MAIL_FETCHING sub module: - type: Error Probable Cause: Mail count mismatch while processing mails in ServiceDesk application. Possible reason : More than one application might be pointing to same mail box for mail processing. Please check if any test
Where do I change the email address?
Hi, We have changed our contact email address and I would like to update the same on SelfService but I can't find it
Traffic Flow Graphs for Fortigate 60D not updating in OP Manager
Hey Guys, I need a help with adding Fortigate 60 D firewall in OP manager. I have added it in OP manager with SNMP key authentication and everything was fine. It has discovered all interfaces and I can see the realtime traffic when I click the button available for Realtime Traffic after the interface name list But when I open a Interface and go inside it, I cannot see the traffic graphs ( Traffic - Today, Errors and Discards - Today, Total bytes Transferred - Today, Packets Per Second - Today,
Problems taking ownership of home directory?
Has anyone tried using the "Take Ownership" part of User Templates for %username%? I've tried on both of my environments and can't get the ownership piece to work. Setting other permissions works just fine. Thanks!
Change "Permission Denied. Kindly contact your Administrator" message when un-enroled users login
I would like to know how to change the "Permission Denied. Kindly contact your Administrator" when a user who is not enrolled tries to reset their password? Would like to change it say something like "You have not enrolled, please enrol before using this service2? Also, on the Reset Password and Unlock Account login screens, I want to change the text next to the username field that shows "(Example : Jsmith)". Our usernames are first name.surname and want the example to show this. Any ideas?
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