Can we remove users from Local Admin?
Hi Is it possible to remove domain users from Local Admin group on Computers (with DC)? Dmitry
Dashboard to Review Open and Unassigned Requests
We've been having difficulties with our Business Rules. Some Requests remained Unassigned for a long period. SLAs fire only once, and we're trying to monitor and alert Technicians for Unresponded tickets. Using /sdpapi/request and <name>filterby</name><value>Unassigned_System</value>, we can see what remains unassigned. Currently, SLAs can be configured for Level 1 escalation but this is insufficient; we'd like to bump technicians periodically to conform to our SLAs. Does anyone have a ManageEngine
Password Expiry Admin Mail Delivery Notification
Hi Team, We have just implemented your password expiry module and its excellent. However we only seem to ever get the admin mail delivery notification if we actually start the Client portal application. I would have thought the ADSelfService "service" (we installed the service) would perform this task and not rely on a foreground application. Would this then also apply to the notification email going out to end users? Cheers
Solution editor formatting does not remain once solution is published
I try to spend a lot of time making solutions very easily digestible for end users, and include screenshots whenever possible. Since the editor was upgraded a few builds back (currently on 9100), I've noticed that the formatting is ignored when it's displayed in it's "published" form. Consider the following: In the Editor: Once published: Also I've noticed that we used to be able to resize screenshots that had been pasted inline where that cannot be done anymore. These are HUGE steps backward
SQL Query for /sdpapi/request
Is there a way to execute a SQL query to get the data in this view, from sdpapi/request (basically, a list of requests - depending on filterby)?
Enable Hide Self-Service Admin Login
Hello I unknowingly enabled the 'Hide Self-Service Admin Login' without providng exceptions. How do I re-enable it or be able to login as admin ?
The APIClient interface will not let me go.............
I have just upgraded to 11 SP2 and went to check the updates to the API Client and now cannot get access to the full web interface any more. Whatever page I try to go for just redirects to the API client. I have rebooted the server Now don't get me wrong, the API client is nice but I don't want to live there. Any help will be appreciated even if I have been really stupid and missed a big button that takes me back. Thanks Tim
Error when processing mail stopped mail fetching
Hi Folks, Manage Engine build is #9045 We experiencing a problem today when an email was being pulled in by manage engine servicedesk plus it had an error while processing mail, this caused the whole mail_fetching service to stop. Firstly can I get someone to check how this would have happened and secondly is there a way to set up automatic emails when this happens to it can be manually restarted immediately Thanks, Cahal
Removal of the technical specialist
I have a problem. Our technical specialist is fired, so we blocked him in AD and removed from GIU in Servicedesk. He is not presented in the list of the specialists in servicedesk too, but tasks still assign to him. Where is the location or file, from whitch i should delete him? Thanks for the quick answer.
Estimate on when OpenSSL will be updated in Desktop Central to fix moderate vulnerabilities fixed in the 1.0.1m 2015-03-19 release?
Any estimated time-frame for an update to ManageEngine Desktop Central to fix several recent OpenSSL 1.0.1 branch moderate severity vulnerabilities fixed with their 1.0.1m release on 2015-03-19? https://www.openssl.org/news/vulnerabilities.html Current OpenSSL version in ManageEngine Desktop Central is 1.0.1j.
Alerting on the presence of a zero length or lock file
I am trying to create a File Monitor on a Linux installation of AppManager that monitors a Linux file system. I am looking for a zero length file to exist. If the file exists, alarm. If it is not there, no alarm and if an alarm exists, clear any exiting alarm.
Oracle RAC 13 support
Hi I wonder if APPManager supports Oracle RAC 13?
How can i get JNDI Path of GlassFish Server
Hi, How can i find out JNDI Path of Glassfish Server? Can you please provide me path / Config file / location or general configurations? Regards Vijay Vijaya Kumar Reddy
After upgrade to 12010, report exchange Messages Delivered/sec not define value per hours
Hi, I had problem after upgrade version to 12010, I always used report exchange Messages Delivered/sec. before upgrade the report seem normal for me, its define value each per hours. but after upgrade, the report Messages Delivered/sec not given normal value as before upgrade. its not define value each per hour but only time 1.00 clock every days report. its there any new setting for exchange monitor. regards,
Business Rule Criteria
How can I trigger a business rule only if Technician is Unassigned?
Difference between SDUser and aaauser tables
Hi, I am new to Service Desk Plus. I want to difference between SDUser and AAAUser table. Thank You, Manoj
Unable to login or reset admininistrator password in SD+
Ran the following query for MSSQL per instructions: update AaaPassword set PASSWORD = '2+uYvE3SLfO3XaHl+CaGLA==' , SALT = '1103287238602' where PASSWORD_ID = ( select AaaPassword . PASSWORD_ID from AaaPassword LEFT join AaaAccPassword on AaaPassword . password_id = AaaAccPassword . password_id LEFT join AaaAccount on AaaAccPassword . account_id = AaaAccount . account_id LEFT join AaaLogin on AaaAccount . login_id = AaaLogin . login_id where name = 'administrator' ) Received the following error: Msg
Cannot login to service desk plus
I recently changed the Domain controller to a new server with new server name after which I cannot log in to service desk plus with domain credentials...please assist
First Response - Service Requests
Hello, I've just noticed that we can't mark a first response time for any service requests logged using a service request template. No problem marking first response on incidents, but we do also need to measure response time for service requests. Am I missing something? Or, is this a bug/feature? Regards, Frank
Scheduled Activities Not Working
Hi - I've raised this problem via the SDP support portal but they've been unable to fix so I thought I'd try the wider community. I have been testing an upgrade to SDP but have come across a couple of problems: 1. The scheduled activities have stopped working so, for example, backups don't run, preventative maintenance tasks don't run, search indexes don't update. I can see when looking at the Support tab > ServiceDesk Application Status Check > Scheduled Activities that the activities are enabled
ITIL - 2 Stage Closure process and managing users replies to Resolved Requests
Hi, We have setup SD+ with a "Resolved" status in the system (configured as a Completed status event). Out technicians are only able to Resolve a call, we then use the auto close feature after 7 days of resolution. The problem we have is that users often reply to our Resolution email with "Thanks".... when this conversation is added to the call via email the call gets re-opened. We have set the option "When the requester replies through email/portal to the closed requests. Perform the following:"
Default CI-Type of Workstations through PO's
Dear SDP Team, When we do 'receive items' in a PO for workstations, the workstations appear within our inventory, but they all get the CI-Type of "Unix workstation" by default. Ideally, the PO asks for the correct sub-CI-Type or reverts default to just "Workstation". Is there a way to change this default behaviour. I'm on build 9100, Enterprise. With regards, Sven
Public Folder Size Column Header bug?
The header name states: Public Folder Size (GB) but there's no way I have 487 petabytes in one of these folders
Common Additional Fields change to Requester Additional Fields
Dear all, When I planned my installation, three months ago I defined 3 "Common Additional Fields". I didnt notice that I'm not able to include this fields when reporting... Is there any way to copy it from "Common Additional Fields" to "Requester Additional Fields"... maybe I can do this directly into database. SDP-Enterprise 9.100 - MSSQL Thanks for your advise. Regards, Gustavo Huerta
ServiceDesk Plus MSP - version 8.3 - Build - 8310 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8310. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8310). Other users refer the Migration path table available here and upgraded to our latest build 8310. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus MSP - 8310 ? Enhancements MSPSDP-7370 : API for CTI Integration MSPSDP-7774 : Account Login Web URL - You can create your custom URL and users can
Can't open https site with Firefox 39
Hi there, With the new Firefox 39, I can't open https site of Servicedesk Plus and OpManager. Please see http://eltonoverip.com/blog/2015/07/firefox-39-0-ssl-error-weak-ephemeral-diffie-hellman-key/ Is there a plan to upgrade the website security on the next service pack?
RMA any news
We need to make an RMA solution for our customers and I found some old toppics about this Use this feature Id SDF-55357 as a reference Any updates or work around like incident templates created by some that has implemented this solution Mikael
Custom field mandatory dependency
Hi, Is there a way to set a custom field to be mandatory depending on the value set on another field? For example if Field A = Y then Field B becomes mandatory and users have to set a value for it. Cheers, Roy
Remove SNMP custom monitors in Opmanager v11500
Hi supporter, Please help me remove SNMP custom monitors. in Add monitors cannot see button delete in Settings\Configuration\monitors cannot see button delete Thanks.
Appropriate Role for Adding/Editing Requesters & Adding Sites
We run SDP MSP 8.3 8301. I am looking for the ideal role to give to one of our staff. She has a technician login and we would like her to be able to create new sites, and edit/add Requesters. It seems to give her these rights (SDSiteAdmin/SDAccountAdmin) it also means that she can edit service levels and edit business rules which we don't want her to be able to do. Are there any in-between rights that we can give her? Also any tricks for her being able to edit requesters without having to log a
My Documents Folder Size
Is there a way I can get a report on the size of user's My Documents folders? Either by Custom Script or by Custom Query?
Change maximum size of attachments
Is it possible to change the maximum size of an attachment? If so, how do I go about it? I need to reduce the current maximum size (10MB) down to 1MB (or smaller)
Java is running over 100% CPU
Yes, not a typo. Java uses 180% somehow according to 'top' on Linux. This started to happen a week ago. I haven't touched OpManager in atleast a month so I'm curious why this started to happen. Is there something wrong with the database perhaps? I attached some screenshots. One is the 'top' command showing Java running more than 100% cpu. 2nd is the message I get now when starting OpManager. 3rd is the specs from OpManager itself. Thanks, Shawn
Virtual Machines and Thin Clients
Hello, Is the AD SelfService plus available for Virtual Machines? and if so, what about for use on thin clients/PanoLogic with a non-windows logon? For Example: Not all of our end users log in at a windows logon screen. Some have to log into the PanoLogic screen which then authenticates both Pano and Windows logon. Thank You, Marissa Defino
GINA/Mac Installer not usable after product upgrade
I upgraded from build 5206 to 5302 this weekend and now I have lost the ability to use all the tabs in the GINA/Mac Installation section. When I click on them, I get the message "Sorry, the page you requested was not found. Back | Sign Out". See attached for screenshot.
Report for last week
Hopefully an easy one for someone out there: I just need this script to return tickets for the previous week or sat-sun prior SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", ti.FIRST_NAME "Technician", scd.NAME "Subcategory", wo.TITLE "Subject", ApprovalDetails.EMAIL "Approver Email", LONGTODATE(ApprovalStage.SENT_DATE) "Approval Sent date", LONGTODATE(ApprovalDetails.ACTION_DATE) "Approved Date", ApprovalStatusDefinition.STATUSNAME "Approval Status", ApprovalDetails.COMMENTS "Comments"
Report question
Hello, I am trying to print a report that shows a certain Category "Facilities", and all Open tickets. The current stock reports don't seem to have this. Can someone help me with this? thanks, Scott
SD+ Report: Average time until resolution
Hi, I would need a report in SD+ running on MS SQL Express for showing the average time elapsed within business hours between ticket creation and its resolution grouped by created year, created month, region, site, ticket type and priority. Would you be able to make that be possible, please? Thanks a lot Matthias Lorenzen VELUX A/S
Firewall Analyzer - Device Security Audit and Configuration Analysis for Juniper SRX 240H and SRX 3600
Hi ManageEngine Team, Are you able to provide any support regarding security auditing and configuration analysis for Juniper SRX 240H and SRX 3600 firewalls running JUNOS 10.2R3.10? We get the following result - "Error: Unable to generate compliance reports". Many thanks.
ServiceDesk Plus On-Demand now has request trash feature
ServiceDesk Plus On-Demand now supports request trash feature which is similar to the recycle bin feature in Windows. Here are a few pointers that will help you understand this new feature: Trash can be accessed from the requests filter drop- down menu All deleted requests will be moved to trash The deleted requests will stay in the trash for 30 days after which they will be deleted permanently Requests can be recovered/deleted from the trash manually at any given point in time. Regards, ServiceDesk
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