We have recently started to make use of the Dashboard, but have only been able to do so by setting all requests, changes and problems for a particular technician group to a " virtual" site we created for this purpose. This is not something we can do for the groups for whom site is important, and obviously is not the best solution - we really need to be able to filter the Dashboard by technician group in order to better manage our workloads.

 

Looking back through the history of this request, which has now dropped off the roadmap, it appears it has been asked for several times by other organisations who feel it is as important as we do. The latest response seems to imply that the Dashboard is being dropped in favour of Zoho Reports. Can you please clarify the status of this request, and give us some direction on Dashboard v Zoho Reports?

 

Best Regards

Jim McNeill PC.dp

Group ICT Applications Support Manager

Together Housing Group

Twitter : @TogetherJim

www.togetherhousing.co.uk