SDP Change Module - Lock Down Change Request's once Change Manager has approved.
We are Users of ServiceDesk Plus version
9.0
Build 9039
We are having an issue with our Change Module and the ability for our Technicians to still be able to add tasks once the Change is approved.
We need to somehow lock the Change Request down.
We still need to provide the ability for the SDP Technician (Change Requestor) to be able to update the Planning and Implementation tabs, in addition too be able to move the Change down the line to the Line Manager, for acceptance, and then to the business owner(s) and CAB members) for their approvals - then finally reaching the Change Manager for the FINAL Approval
. Then lock it down.
The Change Request needs to get locked down. No Technician, other than the Change Manager can make updates/ notes to the Change Request.
We are trying to figure out a way whereby no tasks or anything else is added to the Change Request once it is approved.
We have a SOX 404b IT preventive Control - we have to address with our SDP instance.
We would greatly appreciate any ideas on how you and your company may have addressed this issue.
Thank you In Advance,
Robert Ayala