Email ID to Notify as CC
I noticed that when using the Notification: "Acknowledge Cc users by e-mail when a new request is created" that when triggered off of the "Email Id's to Notify" the Cc Id (not the requester) receives the notification with their email listed in the To: email field, not the Cc field. More importantly, even if they're listed in the To: field they do not have a Cc field completed with the other emails that were also notified - including the Requester. This leaves the secondary user without any context
Tasks not emailing
Using the change and projects module we are making tasks for users but for some reason the task owner is not being emailed when it gets assigned to them. I have test this but turning on all of the task notifications and then creating both tasks and milestones in project but never received emails saying tasks were assigned to me. Yes email is flowing. What am I doing wrong?
Notify All Technicians on Request Updates
Feature Request: The ability to notify all technicians of every update of every request. We are a small IT group (3 people) responsible for all 400-some users, and if we don't see updates on every ticket to know what's going on, we can't properly support our users. This is a DEALBREAKER for us with ManageEngine; if we can't find a solution for this or get the feature put in soon, we're just going to dump the product and go with something that can. We *cannot* use the Helpdesk feature without
User locked out alert
I am new to ManageEngine so I don't know if I am posting in the right place. I want to create an alert if user is locked out, send alert emails to me.
Auditing Folder Access
I am reviewing ADAudit Plus as a potential purchase to address some auditing and compliance concerns. I was trying to set up auditing of specific folder access and could not seem to get this working. I contacted ManageEngine support and explained the problem and what I was trying to achieve but was told that the system could not do that. Surely with a system that advertises itself as being compliance monitoring capable that can't be the case. Is the ability to report on access to specific (security
How i do to able Requester template to Edit?
Hi, Good Morning, I need to edit the Requester template, but it is unable to edit or create new custom fields. How I do to able "Drag & Drop Fields" to change this templates? Thanks
Wrong Update link
Hi Guys, Can you please check the version of the file provided in the website to follow the below upgrade path Migrate from Build 9046, 9047, 9048 to Build 9100 https://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_1_0.ppm When trying to apply the update, we are receiving a message saying that the build is higher than the patch number We are currently on 9.0 Build 9048 thanks in advance
NetFlow Analyzer goes one step ahead in monitoring with packet-level analysis capabilities (Deep Packet Inspection)
ManageEngine NetFlow Analyzer adds Deep Packet Inspection capabilities to troubleshoot application issues faster with the latest build v12.2. Now you can capture network packets from the flow with free tools available in market and analyze them with the help of NetFlow Analyzer's DPI feature. This feature helps you calculate application vs. network response time, application traffic volume details, and user conversation details. The new capturing capabilities in NetFlow Analyzer provide the following
custom request
Hi, It is possible to prohibit changes in the field "Subject" in the templates ?
Error after installing the patch ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0
Hello. After installing the patch ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0, on top of the patch ManageEngine_ServiceDesk_Plus_to_9_0_0_SP-0_48_0, the server began to try to run MySQL, although set to PGSQL. To install the versions of SD: 1) basic system version 9.0.45 2) patch to 9000...9047 to 9048 ... (ManageEngine_ServiceDesk_Plus_to_9_0_0_SP-0_48_0) 3) patch with 9046, 9047, 9048 to 9100 (ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0) Startup log: [root@sd bin]# ./run.sh JBOSS_HOME: /opt/ManageEngine/ServiceDesk
Update to 9100 problem
Hello everybody. I have a problem with updating to build 9100. now installed build 9048. When updating to 9100 there is a message : "Latest build, hence patch need not be applied". what's the problem?
Adding $Site to Message Variables for email notification rule
We use Sites heavily here and it's valuable to include sites in the message body so our technicians can quickly know where the users is from. Is it possible to add $Site to the list of Message Variables?
RecoveryManager Plus Build 4210 Released !
Hi Everyone, We are glad to announce the release of RecoveryManager Plus Build 4210 ! Check out new feature included in 4210 Build. New Features: Backup Explorer: With this update, explore all backups made until the present moment which are displayed as a timeline and view the list of objects backed up during each backup process. Also, for each backup version of an object, in addition to the backup value and the current value, view the previous backup value too. The Backup Explorer also
Need to create the user account on specified time
Is there any way to create the user account by ADmanage plus on specified time? e.g. a new staff's on boarding date is 2015/12/31, so I need to create his account on 2015/12/30 17:00pm.
Create Schedule does nothing
When attempting to create a schedule for a report clicking on the link "Create Schedule" does nothing.
Modify user not working
I have recently had to reinstall ADManager Plus from scratch. I downloaded version 6.3.0 and when I was setting up technicians in the console I ran into an issue when attempting to modify a user. It doesn't let me edit any users I just receive the attached message in the browser. I don't have multiple tabs open. The only work around I have found is to delete the user completely and add them back with the changes I needed to make. I have attached a screen snip of the message received.
VIP Users
I may have missed something here, but once a requester is tagged as a VIP user, how does SDP alert a technician to the fact? My expectation was that when a new incident was created, something would pop up or indicate that the requester was a VIP so that the right priorities could be set.
Firefox 39 and SupportCenter not working
This morning I got the firefox 39 update and we can no longer access SupportCenter with Firefox. We use SSL only and it appears that Firefox has disabled RC4 which is still used by Supportcenter. Has anyone else had this problem and what is the fix?
The Transporter Refueled Full Movie Download Free
The Transporter Refueled "At the 2013 Cannes Film Festival, a new trilogy was announced with EuropaCorp and China's Fundamental Films co-producing and distributing the titles. The films will likely be budgeted between $30 million and $40 million each and at least one will be shot in China. Luc Besson will co-finance, distribute, produce and write all the films.English actor Ed Skrein will replace Jason Statham as Frank Martin in the fourth installment of the series.In March 2015, the title was changed
RMA
Hi, Just as a suggestion, an RMA option would be great. Maybe connected to the vendors, having an extra section for the technical side.
how to use manage engine service desk plus in windows 8.1
how to use manage engine service desk plus in windows 8.1? its first time i'm used helpdesk for ticketing. help me !
Business Rules in Service Catalog
Hi, Is it possible to use the Service Catalog's "Additional Fields" in the business rules? They show up in the Business Rules section under Admin>Business Rules but they do not show up under Admin>Service Catalog>Manage>Business Rules. Thanks Adrian
Approval Group
Dear All, I have created security exemption request form in ME SD Plus and this form should be apporved by Security Commnuite. how can i create security approval group? one of member approval is enough for moving to next step. thank you
Netflow Analazer high CPU due to Java in Centos server
Hello, Could you please assist me a case of CPU high utilization of Java processes? My server is running CentOS 6.3 and Netflow analyser 9600 Professional. I tried stop and start netflow analyser several times but not solved the issue. I checked by using htop command that the Java processes consume a lot of CPU. May I know what is causing the issue and how to resolve it? I also read some other similar topic but the solution is to update hotfix in Windows server while I am using Centos 6.3. Thank
[Urgent] Cisco OLT monitoting
Dears I have a Cisco OLT ME4620, and i need to monitor it by OPManager. On Cisco OLT, there is no configuration to be set, it is already configured to use TrapV2 and port 162 and there is no write option (only read). i have set the credentials to OPManager like below: SNMP Version: v1/v2 SNMP read: public SNMP write: public port: 162 the result is that i could not get any traps from OLT. please advise. Mohammad Swed
SSL issue with Firefox 39
Hi there, OpManager build 11500 This is related to the post for SDP: https://forums.manageengine.com/topic/can-t-open-https-site-with-firefox-39 When opening https web using Firefox 39, we have this error: SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) Is there a way to update the cipher info?
Couldn´t find monitors after adding Fortinet MIBs
Hello I had added the Fortinets mibs with the MIB Browser, and checked that all was ok. After that I added them at SNMPTraps Processor, but when I go at the device and want to add performance monitors I only see those I added manually through the device template... Any help please? Thanks
Delete Service Plan for an Account
Hello We've incorrectly set a Service Plan to an account. In order to remove, we made the Service plan expire, but, now all the requests from that account appears like strikethrough . We want this account to be without a Service Plan. How can we delete any associate Service Plan to an account? thanks
Obtain user's assigned assets via API
We are looking to automate some of our off-boarding processes and one of the unknowns is the employee's assets. Some of our employee base has a laptop + ipad and we want to make sure it is all recovered at termination. We have multiple locations and sometimes a manager will terminate an employee and collect their gear so ideally we'd like to make sure they know what should be collected. Our assets are up to date in ManageEngine, I see there is an API interface but my research is showing a way to
ME Servicedesk backup
Hi there Am using ME Service-desk Plus - Professional version and I have set the backup and it is creating the backup files. I have the below questions regarding the backup How can I check the backup created are working or not? What part does the backup takes is it the configuration made plus the requests or just the configuration ? can you please explain.
New Hire / Onboarding process with SDP On-Demand
Please tell me if SDP On-Demand can be customized to perform this type of request. We need to know if it is possible to build out the work-flow. If not possible, please provide alternatives based on the work-flow. Work-flow 1. Phase 1 a. Hiring Manager provides some prerequisite questions b. Submit to HR i. SDP will route this request to an HR-Group and notify HR members in that group 2. Phase 2 a. HR
Removal of the New Incident button
Is it possible to remove this button?
Two columns in the technical list
Hello, The technicians list are showing two columns to the fields e-mail, telephone and mobile phone. Below is a screen shot: Thanks. Alvaro. Translated by Google Translator
Cant create any report in SD Plus
Dear All, ı need your support about report issue. When i run any reports from built in reports folder than getting attached error.
Security Testing needs to be done for EventLog Analyzer.
some application level vulnerabilities are present in the EventLog Analyzer, those should be remediated.
wrong time
a few windows servers are rebooting every night. i can see that back in the alarms but the time given there is 5 hours later then in real. all my other warnings are time correct. has anyone an idea? i don't i have checked the time zones on all server and client, there all in the same
Make Business Rules work on Service Requests
Currently business rules only work on incidents and do not work on service requests. It would be very helpful to enable business rules to assign a certain service request to a particular person or group, similar to incidents.
Automatically Close a call
Is there away to close a call that has been marked as resolved for more than x amount of days. Thank you
notification group
Hi, I need make a mail distribution list, when a new incident is created i need to notificate a group of requesters and a group of technicians. Thanks for your help Mike Diamond
Question on patching
Hi, I'm doing a trial of Desktop Central and have a few questions around patching. I have just finished updating my workstation and applying all patches reported as being required. I then restarted and rescanned my workstation with DC telling me I'm fully patched. Now when I run a Windows Update it tells me I have 12 important and 6 optional patches available. While I understand that some of these are not supported by DC, at least 3 of them are security updates for .Net. The KB numbers for these
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