Ticket report
Dear All, how can i get below report Avarege ticket open time per techincation? Technication effort time? thank you
ADAudit plus in Real Time?
Hi I am deploying ADAudit Plus for t he first time, just wondering if people are collecting events in Real Time or scheduled, and if there is any discernable performance issues if running in Real Time? Thanks,
Monitor the number of threads used, handles opened, I/O reads and writes for each process in a machine using the Manage Engine Application Manager
Hello I am new to the Manage Engine - Application Manager utility. I want to monitor the different processes running on a windows server. And for each of these processes I want to monitor the following attributes: 1. Threads = how many threads each process is running (or owned) 2. Handles = how many files, sockets etc are currently opened by each process. 3. I/O Reads and Writes = input and output to other devices (disk, cpu etc) on the system. I was already able to monitor the memory, CPU utilized
How to report on Changes affecting Service Categories
How can we show all changes that pertain to a specific service? We don't see the option to filter by Service Category (or services affected). We actually have a CAB meeting. How can we show all items that are to be reviewed by a CAB? Thanks, Adam
Unable to Create Layer2 Map - No Credentials Available for Selection
I am running OpManager 11600 and when I go to "Layer 2 Maps" there are no Credentials available to select, it is just a blank box. Even though I have already defined SNMP, SSH and WMI credentials, and have already discovered devices and am actively managing them by their credentials. I've tried uploading a screen shot, but apparently the forum upload function doesn't work either (argh) ... So I've attached it instead.
USB Report - real time
Is there a standard USB Report that will identify any real-time (or near real time) USB drives connected to out workstations?
Mark offline a Site, how?
Hi, One of my Sites will be off soon, how can I make this site offline without loose the inner data? When a ticket is created this site don't appear. Thanks in advance Mike Diamond
How to generate a report from resource of service catalog?
Hi I want to generate report by resource of service catalog that user selected?
snmpwalk custom link
Is it possible to set up a custom link that will utilize the mib browser in opmanger and populate the node info automatically?
Kentix MultiSensor LAN - Device Template
You can download the XML File and integrate easy the Kentix AlarmManager device into OpManager
Can't start webconsole after install ?
I have installed ManageEngine_ApplicationsManager_64bit.bin on my server and following the guide in web site but i can't start this website when i start and see this warning [root@appmanager AppManager12]# ./startWebConsole.sh java.net.UnknownHostException: appmanager: appmanager: Temporary failure in name resolution at java.net.InetAddress.getLocalHost(Unknown Source) at com.adventnet.appmanager.utils.StartWebConsole.main(StartWebConsole.java:239) Caused by: java.net.UnknownHostException:
some one can help me ??? can't start this on Centos
I have installed Appmanager on my server but i can't start this when running command : ./startWebconsole.sh and i see the problem No X11 DISPLAY variable was set, but this program performed an operation which requires it. java.awt.HeadlessException: No X11 DISPLAY variable was set, but this program performed an operation which requires it. at java.awt.GraphicsEnvironment.checkHeadless(Unknown Source) at java.awt.Window.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown
Users - App for Android
Hi Team, Because access to functionality for users with App for Android, is not accessible. The user can generate Appi Access. Is only possible access technical role. I have opened the case Portal ServiceDesk Plus , I have no answer . Id. : 7273315 - App Movil, bad service I await your response Ruben Caballero
Business Rule - Remove Technician
We have a variety of request types that do not take specific contextual knowledge to complete. For these types of requests I would like to have the technician automatically removed if a requester reply reopens the request. Is there any form of business rule or technician auto-assign that will remove rather than assign a technician?
REST API Setting Request Template Returns Error
I am trying to set the Request Template via the REST API and the response is 'Failed' with the message 'Error when performing required operation.'. The problem is that tickets are successfully being created with all of the right information but I need the response to be Success so I can confirm the creation was successful and move on with my script. Removing the 'requesttemplate' field from my request, I get the success message with the ticket ID. Is there a reason this would return a failure when
error log gets very large - ad import
Hi, I've been experiencing this error where the error log gets very large and dumped with repeated errors relating to AD import, which is scheduled daily. I've attached a serverout log
Apache status monitor not working
Dear All, I have installed the most recent appmanager version and have a centos with apache 2.2 deployed. I have enabled the status monitor and extended status monitor in apache and can open without any problem the webpage http://serverIP/status-monitor or http://serverIP/status-monitor?auto from the host where Appmanager is installed. When I try to add the http service to the appmanager monitors it fails with error 403. Has anyone been able to make this work? Thanks in advance, Ibra
Monitor SMTP (postfix) imap/pop3 (dovecot) ssl/tls certificate
Hello, is there a way to check the valid time for certificates used by the above smtp, imap and pop3 servers? Also other stats for smtp, imap, and pop3 would be nice (like mail delivered, mail bounced, users connected, ...) Best regards, Robert Update: SSL Monitor is already capable of this (i thought it is limited to https).
Unable to change Category in Device Details
Hi there, We are running OpManager build# 11500 and currently have an issue when trying to update/change the "Category" value for a device. Under the Device Details tab for an individual device we do the following: Click on "Edit" icon (top right hand side) In the "Category" drop-down list select a new category Click on "OK" At the end of the process we do get an " Info" message at the top indicating "Field values are successfully updated to the database". However, the category value doesn't change.
Last polled value "No data available"
Hi, i'm new using opmanager and i'm trying to monitor a few devices using SNMP. The problem is when i add the last polled value of a performance monitor widget in the dashboard, sometimes it shows the correct value, however most of the times only show "No data available". Am i doing anything wrong? I would appreciate if someone can help me.
Copy SNMP trap processors from one probe to the next
We use OpManager central to connect to 3 remote probes. Each probe has about 250 various devices connected to it. We use SNMP traps extensively and have had to customize the alarms etc.. for over 200 SNMP MIB's to get the alarm parameters correct. Is there still no way to copy this from one probe to the next? I opened a ticket a long time ago and asked for this and they said it was future maybe. But this is crazy, I cannot believe there is not a way to export and import that data via script or
Is it possible insert .pdf file in description of request?
Hello everybody. Is it possible insert .pdf file in description of request? Allowed file types is gif, jpg, bmp, png. How to add pdf to supported formats?
error migration from Mysql to Mssql
Hi I have a problem with migration from MySQL to MSSQL Database. When i try to execute migrateSQLData.bat i have error : D:\ManageEngine\ADAudit Plus\bin>migrateSQLData.bat ************************************************************ BackUp Database setup wizard ************************************************************ USAGE: migrateSQLData.bat [Complete path for backup directory] Database backup will be taken in the default path "D:\ManageEngine\ADAudit Plus\ bin\\..\backup".
Auditing object created/modified with ADmanager plus
Hello support, I'm evaluating AD audit and ADManager. I was able to configure both, seems working. I've one "issue" with auditing. When an account is created using AD native console alert is raised with all informations. When account is created with ADManager nothing is logged in ADAudit. Did I miss a configuration ? Dan.
first login fails
I have installed AdAuditplus on a windows 2008 server, I've restarted it, and restarted the service, but i still cannot login to the first page, using admin / admin i get no visible loading of any new page, just a spinning icon in the tabs bar ... I've tried IE and Chrome, but no difference
Edit Closed Purchase Order
There should be a way to edit closed Purchase Order (At least some of the UDF's) - I use some of the UDF for categorization and need to fix it up later occasionally. Another issue is I have accidentally closed Purchase Orders and need to reopen them to finish putting in invoices and payments.
Exchange Reporter Plus Build 5030 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5030 ! Below are the new features, enhancements and bug fix included in 5030. New Features: Room Mailbox Reports - Two new reports have been added under this category. Room Mailbox Usage : This feature shows the usage of rooms as well as availability or occupancy status (free/busy) of Rooms in the organization. Number of Bookings by User : This report displays the total number of bookings made by specific users in
Tech Auto-Assign - Skip
Can we have an option to skip a tech from the auto-assign when they are not available? We have 5 tech's and if someone is off or working a half day I have to go in and manfully edit the auto-assign settings each time. I don't want to use the backup-tech option because this if we are down 1 tech and I send one of the remaining 4 as the backup tech then that person is now getting double the amount of tickets then the other 3 techs. Thank you Marcus IT Support Manager
End User approval of change ticket
I want for an end user to be able to approve a change ticket that is in the 'Reviewed' stage. What I have so far: I have changed the 'Reviewer' role so that any user can be selected as the reviewer of the change ticket. Created a test ticket and put in the 'Reviewed' stage. End user gets notification email stating a ticket is awaiting their review. There is no indication in their web portal that there is a ticket 'Awaiting Approval'. When the 'non login' link is clicked the user gets the error
Unable to get download details by LAN IP
Hi , I am using essential (free edition) of Netflow analyzer 11.0 , with Router Mikrotik 750GL , WAN cable connected to port 1 and LAN cable connected to port 2 which goes to another switch. I am getting proper as per my requirement , upload details with proper LAN IP address (Src IP) and WAN address (Dest) e.g. Source IP 192.168.10.56 and destination IP (A.B.C.D) and upload data size. But I am facing problem for Downloading details e.g. Src IP (A.B.C.D) and it is showing my destination ip
API
Hello, I'm new to the Netflow Analyzer world and currently messing with the 30 day trial. I'm looking for a way get top X destinations for the last Y minutes on a specific device/interface using the API. Is this currently possible? An example would be outstanding :) Thank you! Ivan
Does NFA have a monthly interface utilization trend report?
I have inherited a NFA 9.8.6 implementation, am new to this particular Netflow tool, and was wondering if there is a way to build capacity planning reports that would show peak/avg utilization over a month for groups of interfaces, with 95th percentiles, weekday and business hours filters, trending from prior months, etc. When I try to add new reports it looks like the only option is one router at a time.
Device Templates associated to groups of similar servers
I have only seen older posts regarding this question but haven't seen any updates to them. I have a few hundred windows Server 2012 R2 servers that are grouped logically by development regions in our environment. Example: dev, test, stage, prod. These servers all run the same OS and configuration. We group them logically by server naming convention and what region they are in. So my question is how do i create multiple templates all for Server 2012 R2 and assign different thresholds to each template,
Python - API
Hi, In SDP 9102 there's a pyhton language using HTTp for rquest example. But the example is about CI relationships. Can I use this same example to add request?? If yes, i know that i need to change the TECHNICIAN_KEY and URL to http://localhost:8080/sdpapi/request/. Anything else to change? SDP 9.1 BUILD 9102 MSSQL
Netflow inaccurate traffic values
The situation I have is I have recently bought the license for NetFlow plugin, now I added three to 5 devices testing the monitoring, and seems there is an issue in traffic values, IN TRAFFIC and OUT TRAFFIC I have ASR 1002, I applied different netflow configurations The one that didn't work which is the flexible, I didn't get any devices on NetFlow flow exporter ME-FE destination 10.20.116.67 transport udp 9996 flow record ME-REC match transport tcp destination-port match transport tcp
OpManager and eSensors temperature probe not saving data
We have an Websensor EM08 and I have set it up OpManager to see it and created a device template for it. I tried to setup threshold monitors for temperature and humidity too high / low. I can click the Test Monitor button and it shows the temperature or humidity level. I have also selected "Yes, I need graphs." But when I try to pull up a graph or I go into the monitor I have setup, there is no data. So in summary, I have set it up, confirmed that it can retrieve data, and said I want it to store
Advanced Custom Criteria for "line" blocks on Cisco devices
Hello, is there a possibilty to use the Advanced Custom Criteria in Device Expert (Build 5990) on the "line" configuration blocks like it is used for "interface" configuration blocks? My problem is, that other than the "interface" blocks (where every block is closed with a "!"), only the last "line" block is closed with a "!". I tried to use "^line" as block start and "^(!|line)" as block end marker, but this leaves out every other block, since block end and block start could not be the same line.
Dashboard: Request by Group
In the Dashboard I would like to be able to view the number of request by group. Right now I have a group for IT Support - General(Level 1 guys) IT Support - Network IT Support - Server IT Support - Application Dev If we could view # of request by group then I could have a better Idea on how many tickets are in each groups queue.
please
i need outlook webmail username and passworl
OpManager - CMDB plugin
Hi there, I'm trying to install CMDB plugin for OpManager (x64) from the following site: http://www.manageengine.com/network-monitoring/cmdb-download.html I chose the 64 bit option and successfully downloaded the file. Filename: ManageEngine_OpManager_CMDB_PlugIn_64bit.exe When the installation was started, I was presented with the following install wizard box: Why? Maybe they put the wrong file??? Not sure if it's related ... I have ServiceDesk Plus running on the same server.
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