ServiceDesk Plus 9101 Released
Dear Users, SDP 9101 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html
Features in 9101 SDF-56913, SDF-56916, SDF-57063, SDF-57337: Closure Rules of the Change Request is now mandated stagewise i.e while completing each stage. SDF-56581: Auto populating change requester field while creating a Change Request from Incident Request. SDF-40167: In homepage , CAB Change Approvals will be shown again, if recommendation is
How to Deploy Screensaver on Desktop Central
How to Deploy Screensaver on Desktop Central
Software metering of an executable file
I have a network executable that I would like to collect usage stats on. When I set up the metering rule, it requires me to select a software. Is there a way that I can track the execution of an executable?
Adobe Flash zero day Hacking Team patch
Any idea when Flash 18.0.0.203 will be added to the patch database? I just manually synced and it's still not there.
Deployment time
When does Desktop Central actually deploy scheduled jobs? Is this based on the time zone of the DTC server or of the host time? we have hosts across 4 time zones but our Desktop Central Server is in EST.
Task Template Group not defaulting when new Task is created.
All: Running into a frustrating situation. I have created a Task Template in which I have specified a Task Title, default Group, default Owner, default Priority and default Task Type. When this is saved, on an Incident/Request, when I go to add a New Task, my new Template does correctly appear in the "Use Task Template" combo box. I choose my newly created Template, all values default as I have setup, except "Group". This remains as "--Select Group--" I have tried various other Support Groups in
1-minute detail reports from historic data
how can i pull the 1-minute detail into a report covering 1 month or more? my meta data is there - i can pull this detail but only for 1 day at a time.
Password reset by resourse
Hi, I am new to pmp , recently I'm taking my first steps ... I would love to know if password synchronization in both directions is possible, that is, if we change the password of a resource , thanks to Agent password is changed in the resource .. .. but it is possible that when the password is changed in this resource this be updated in PMP ? thanks
jtds lib
Hello, SDP use jtds library version 1.2 but current version 1.3.1. I can update this lib manualy ?
Existing Test Plans
I need to document a test plan process for ME SDP MSP: - Testing in our test environment before upgrades to live system of product release - Testing post system changes (minor and major) Rather than create something from scratch I was wondering if anyone has a test plan that they have already documented that they wouldn't mind sharing?
Auto assign technician made requests to submitting technician
Hello, As we are implementing ServiceDesk Plus, I have noticed that several of our technicians forget to assign tickets to themselves, causing them to sit in the queue which increases the time that the ticket is left in an "open" state. At our organization, we create many of the requests on behalf of our users and we would like the ability for: Technician understands issue, and creates a requests within ServiceDesk Plus Ticket is auto assigned to the same technician that created the requests for
Query of Requester View Permission
Is there a way I can run a Query Report to show Requesters "Allowed to View" rights and/or whether they are an Account Manager?
Move all Departments to one Site
I need to reorganize our sites and departments. We currently have duplicate departments in multiple sites. For example I have an Orthopedics department in Site 1 and Site 2. I need there to be only one Orthopedics department Site 1 and get rid of Site 2.
issue with form for quickly edition incident
hi all, i have some small question about this form sorry for russian languages:), i hope you undestand me. I want to disable this quickly form to edit the incident, but I do not know how to do it. anyone could help me? version servicedesk - 9003, 9.0. Database, if you need - postgres
Shield with Star by Requester
What does the orange Shield with the Star inside by a Requesters name represent?
MESD not starting after attempt to restore database
Hello, I built a fresh install in Azure and attempted to restore data from my old production server (both systems running on build 9045) and now the service will not run. Any assistance would be appreciated
SLA creation and notification
what is the proper way to setup SLA levels? We're trying to get an SLA escalation / email should a request not get picked up in time or not get resolved within the correct time frame. We've tried sending both incidents and requests and neither seem to generate anything more that a notification onscreen of the violation. We need to get an email escalation once the SLA has been violated and move the ticket up to the next Tier for support to have it get started for resolution. our SLA looks like this:
Specify NIC for asset discovery
Hello All, We just started using ServiceDesk plus and I'm wondering if there is a way 2 specify which NIC will do the scanning for asset discovery. The server we are using has 2 cards. Thanks, DG @madheadache on Twitter
SQL query
Hallo I'm looking through the database tables & I'm not sure about the nomenclature. What would be the sql query to select all devices with operating system = 'windows 2012' Thanks!
Missed type when auto-suggesting solutions in Incident Request template
As I type in the Subject of my request, the ticket is dropping characters (significantly) and I believe this is being caused by the auto-search of the solutions. Is anyone else experiencing this? Any work-arounds? Should I submit a ticket? For example: When I typed "The quick brown fox jumped over the lazy dog" It came out as The ck brown x umped er zy d Thanks, Adam
Asset Form
Hi So when we add an asset to SDP on demand, we would like to add addition fields, especially when adding Non-IT assets. Are we able to customise/modify this form? Cheers Chris
Assigning Incident Template with Business Rules
I know this topic has been hit on in the Service Desk Plus forums but not in the Service Desk Plus MSP forums. Does anyone know of a way to achieve assigning a request with a specific incident template using a business rule? It does not appear to be an option or feature in MSP 8.3 build 8308 (current version I am on)
How to close really old requests?
Hello! I've got some problems. I have a lot of requests, that are assigned to many technicians. Some of technicians have a lot of really old requests (from 2013, 2014 years) with open status. They just solve the problem and leave request open. Now I Want to clean that mess. Is there any script or procedure to close requests that were created earlier than, for example, 01/01/2015? Because now I have to add info in mandatory fields to any request which a want to close.
Bond interface high traffic is lost
We have noticed that on all our servers with an 8Gbps bond interface when traffic exceeds 1.0-.12 Gbps traffic data is lost and not displayed. Reducing the polling interval reduces the problem but still traffic counters are lost and in any case this is not recommended. See image below. Can you suggest a solution to this problem. See attached image.
Can't find resource for bundle java.util.PropertyResourceBundle, key ae.cmdb.source.servTag
ManageEngine ServiceDesk plus version 9100. I have a problem with REST API. When I trying to add/update Workstation or Server, I have error: "Can't find resource for bundle java.util.PropertyResourceBundle, key ae.cmdb.source.servTag" http://localhost:8080/api/cmdb/ci?OPERATION_NAME=update&TECHNICIAN_KEY=0FB041D4-3D1C-49BD-9DAD-XXXXXXXXXXXX '<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <records> <record> <parameter><name>CI Name</name><value>sdp-w2k3-2</value></parameter>
Issues and Feature Request Track Space
Feature Request Track Space : Most requested feature track space is available now for ServiceDesk Plus MSP (SDP MSP) here. We implemented the Road map page or Feature request Track space for SDP MSP. User's can view their requested feature and its status from the same. They can also vote for their features and invite other user's to vote for their feature to prioritize the feature. While we cannot promise a release date for each feature request, however we will do our best to deliver the same
AD User Import
Hi, I have a question regarding importing users from the AD. If I created a user/requestor in the Manage Engine directly, and then there is a same named user being imported from the AD, what will happen? For example, I created a requester named John Smith directly in the ManageEngine ServiceDesk with not much user information, then there is a new user in the AD named John Smith as well with email address, position, etc. How will it be treated? Thanks! Geraldine
ManageEngineSQLHealthMonitor
Hello Balaji, can the health monitor tool be compatible with Azure SQL database.? Thanks, Raj
ADManager Plus rolls out build 6310!
Version 6.3 Build 6310 (7/July/2015) Enhancements : * Grant 'SendAs' permission to Active Directory (AD) users during user creation and modification: You can now set the 'Send As' permission for users right during their onboarding process, in single or in bulk, using the new option added to the single and bulk user creation features; you can configure the 'Send As' permission for existing users too using the single user modification feature. * Flexible CSV-based modification of AD objects:
ADManager Plus fixes and enhancements for build 6292 and 6300
Version 6.3 Build 6300 (May 2015): New Features: OU (organizational unit) Management provides the ability to perform the following tasks via ADManager Plus: Create OUs Modify OUs Move OUs Delete OUs OU management also offers: Bulk creation and management of OUs via CSV import Customizable OU creation templates which allow you to fine tune the OU creation process to exactly meet your organizational demands The ability to create a new parent OU, and then create the required OUs inside it. Report from
Issue in configuration upload
Dear all, I am having a strange issue on uploading configuration to device cisco switch 2960s. On some devices, I can upload configuration normally. But on some other devices with the same series+same model+same IOS+same IP subnet+same existing config (no access-list blocking), it says "upload of configuration to this device is not supported" Can anyone help me with this problem? Thanks
Deleted audit Alerts
Hi Team, Is possible receive mail notification when a device alert is deleted? Is only possible see alerts when running audit report. It is important to audit the alerts created and deleted alerts I await your help Regards Marcelo
CI Type is not default upon Item Discovery / Identifycation
Hi, Some scanned software correctly discovered through an agentless, network scan won't get its respective CI Type associated (see image below). Is this the expected behaviour? P.D: Other software items such as "Microsoft Windows Server 2008 R2 Standard" discovered using the same method do get this CI Type right after scanning. Thanks. Juan
API - lack of new lines when ADD_REQUEST used as an operation name
Hi, I'm dealing with integration SDP with other system, I have problem with answers to ticket. Everything is working fine except this. I'm sending that kind of requests: TECHNICIAN_KEY - [apikey] OPERATION_NAME - ADD_REQUEST INPUT_DATA: And im doing that on the same way, how im creating new incident - and there new lines are correct. Unfortunately, for reply this is not working. That how it looks like: I tried putting there \n, \n\r\, #&13; and this kind of characters - without any result. I have
HTML Emails
When I select to send the emails from ADSelfService Plus in HTML the line breaks do not come through propertly. The email is sent as one running line that just wraps in the users email client window. Is there something else that needs to be done in order for the email layout to carry through when HTML is chosen? Thank you!
Enrollment notification email message
I have an issue when trying to change the email enrolment notification. When I try to change %userName% to anything else, it does not work. Eg, if I try to change it to %givenName%, the email will just show Dear %givenName", instead of the user's given name in AD Example: Dear %userName%, We have deployed a password self-service tool to help you reset your Windows domain..................... This works and will show the username in the email (eg, Dear John.Smith) Dear %givenName%, We have deployed
selective USB Blocking
how to allow only usb internet dongle for user but block usb drives using desktop central ?
Delete or Modify a custom field in Templates
Howdy all! I am wondering how I can edit or simply remove a custom field I created in the Incident Templates? I have a field that was created called Level which is causing problems when we are actually trying to use the original Level field that is a part of incidents. I cannot find a way to delete, rename, or otherwise modify a new field that was created. When I place the default Level field into a template it shows the right one, but when I commit my changes to the template I receive the following
Unable to enable LDAP Authentication
Hello all, I am having a problem with my LDAP Integration. I have successfully added my DC, and imported users. However when I try to enable LDAP authentication nothing happens. Reviewing serverout0.txt I see that when I try to enable LDAP auth I get the following errors: [11:19:29:320]|[07-06-2015]|[com.manageengine.servicedesk.servlet.ClientLogServlet]|[SEVERE]|[26]|: Login user(id):3, Error occurred-->Uncaught TypeError: Cannot read property 'innerHTML' of null, in file name:http://[address
Out of Office and Auto Reply
Is there a way to not allow these types of emails from coming into SDP On-Demand?
Next Page
