Define password policy with REST API
Hi, Is it possible to set password policy when creating a resource with the REST API ? Regards, Romain Joachim
Auto create tasks under on creation of request
I want to create tasks under request with the specific words in it, for example, i want to re-install system, if re-install is available in the request subject it should create tasks such as install windows, install drivers, install applications etc.
Password reset failed
Hi. We are having problem resetting password. We've performed a check-in/check-out of password on one of our resource. but per checking the audit logs, it shows an error.
Error Code : 10000 - Unable to shutdown or restart the Netflow Service
Team, Unable to shutodn or restart the netflow service. am getting the below error. Pls do the needful. Check webServerPort http value : 8080 https Port : null PortCheckerUtil.getPort : serviceName :NETFLOW_LISTENER_PORT Flag : true NFAPropFile :D:\Manage Engine\NetFlow\bin\..\conf\netflow\nfa.properties PortValue is : 9996 Check for NetFlow Port with value :9996 PortCheckerUtil.checkPorts :9996 Already Server seems to be running Error Code : 10000
SLA Breach Notification
Is there already the existing ability or can it be introduced so that alongside the SLA Breach Notification, there is a visual indicator of issues about to potentially breach SLA. I know there is already the flag and the red dot but it would be much easier to see if the whole row or a new column was introduced which had a block colour to indicate this. We are running version 8.2, 8211 MESD Plus - MSP
Update failing
Updating from 9040 -> 9048, I encounter the following error: I can verify that the ManageEngine ServiceDeskPlus service is halted.. What else do I need to do? FYI: The server also runs OpManager. Thanks
Desktop Central Server applied in DMZ
Hi Community, my environment forces me to deploy Desktop Central Server inside DMZ. We also have a Workgroup and Windows 7 Home Premium Clients. DMZ is realised with an Asus Router rt-ac68u with tomato firmware. Desktop Central Server is connected via VPN to local LAN but the system is not able to auto discover the systems. Next to the missing auto discovery I cannot share files through a shared folder. (HTTP file sharing works) I also cannot deploy IP printer (I guess this is because of the not
Assign asset to based on custom AD attribute?
Hi all, Is it possible automatically to assign a computer asset to a user based on a custom AD attribute? for example if we create a custom attribute called Owner in AD. could we use that to auto assign in SDP? Ronnie
Ticket Auto-Assigning to Group
Hello, Is there a way to have tickets, that come in through e-mail, auto-assign to specific groups. We were not sure if we could set up e-mail aliases for the account that our requesters send to and have the tickets filter to the appropriate groups based off the alias name. We have expanded recently as a company and they would like to utilize ServiceDesk + within different departments to track and resolve issues. Any assistance would be greatly appreciated. Thank you, Jesse
Instance count case sensitivity
So, here's my problem. I have multiple servers running various applications, all of which run a specific number of instances. Process monitor works great for anything with only one instance, and I have been figuring out how to use script monitoring for the others, based on the instance count script template. As the developers here have (finally) been getting these applications ready for me to move them server 2008, I have encountered a problem on the monitoring end of things. If I open an application
Modify templates and CSV files
Is there a way to apply the modify templates against a CSV file similar to the create templates?
Loading stop at "Application layer started"
I tried to run program, but it stop at "application layer started". Result of an applications(run.bat, changedbserver.bat) launch you can see on the attachment screenshots. Please help.
Uninstall old versions of Flash
Hello, Does anyone have any insights into the proper usage of switches for un-installation of older versions of flash? I've tried /qn /s /S /uninstall (exe version) Nothing has worked yet. Any help would be appreciated.
Nontification for devices with high latency
dear team, it would be possible to avoid the triggering of many notifications of network devices with a latency particularly high ? it would be possible to configure not to send notifications to devices with latency of 600 ms for example ? thank you.
After enabling SSL on ADSelfService, Single Sign On does not work and asks for credentials....
We have ADSelfService work with single-sign-on on HTTP without any issues. I decided to purchase a SSL certificate and assign an external domain to the server in order to have it accessible from the internet. After the wonderful help from MangeEngine support, I was able to get SSL working on the site with the port 9251. Now the issue is that when I access the site from any computer internally, the single sign on does not work any more and I get prompted to enter my domain credentials before been
Can create folder and subfolder under Configuration to more mannage
Dear Can create folder and subfolder under Configuration to more mannage and categorize for deployed configuration and now one list for all .
How do I watch a computer for nefarious activity?
I would like to watch user activity on one of the computers under management of DesktopCentral. I'm looking for things like: - files opened - capture internet cache - images opened (not necessarily in a browser) Is that possible with DesktopCentral? Cheers, Steve.
Edit default open case email answer
Hi! I was reading some guides but i can't find how to change the default template for email notification of open case... "Dear XXXX, This is an acknowledgement mail for your request. Your request has been created with id 19. The title of the request is : test. The status of the request can be tracked at http://127.0.0.1//WorkOrder.do?woMode=viewWO&woID=19 . Please get back to us for any further clarifications. regards, Sys Admin team. " Because we are in a spanish speaking country, i would like to
Difference between SLA of Service Catalog & SLA of Incident request ?
Dear SDP's support, Could u tell me, Difference between SLA in Service Catalog & SLA relate with Incident request ? And show me some examples, please. And How to link SLA in Service Catalog with Request service. Regrads. Tony - Vietconnect
monitor the file share witness and cluster
how to monitor the file share witness and cluster?
To list the nodes thats not collecting performance data
Hi, Need your help to pull a list of monitored nodes which has no data available in their parameter. I am looking at finding out the list of servers that's not actually collecting performance data and to fix them to ensure all nodes are monitored.
Credentials on OP manager
Hi, How secure are the credentials stored in opmanager. Is it hashed or stored as a flat file ? Can someone retrieve these credentials ?
Requests. Advanced search by TEMPLATE
Hi, Is it possible to perform an advanced search of requests by TEMPLATE? I cannot find the field in the combo for the filters. The version is 9.0 Build 9033 Thank you in advance for your time. :-)
Error while Backup Scheduling.
Hi we have an error while backup sheduling java.lang.Exception: Unable to get the data from [ARC_ServiceReq_5401] table
Installation of Paid Apps
How do you install paid apps using MDM? We have quite a few paid apps but we don't want all of them installed to all devices. These were not necessarily purchased under the same Apple account.
request custom menu
please in my sdp appear the button request custom menu please what is the funtion of this button
Running Two Servcie Desk Pluse on same domain will affect SSO fuctionality.
Hey Team, The Netlog and NTML v2 support's for two Service Desk Plus running on same domain & AD. The Primary SDP system SSO fails after setting up another. I checked the Kbase #100009 regards how it works and finds the error in logs/sso log files. Can you please help me on this.
Merge is stop working
Hello When we updated the Servicedesk, Servicedesk stopped working. We recover data from a backup. We were some problems. Merge is stop working
Install of Netflow on windows 2012 server
I have been trying to install both the 32bit and 64bit of opmanager plugin for netflow. We want to trial it and possibly purchase. We have a central/probe design, I"m trying to install it on one of the probes. After install there are no errors but it is just not listening on the ports. I have changed the port to 8888 and all sorts of different ones with no luck. Is there a trick to getting this plugin to install on 2012 server? Should I be using the 32bit or 64bit. I assume 64bit since my OS
where to look for information, version 11.6, all the changes.
where to look for information, version 11.6, all the changes.
Multiple sort columns in Request window
Is it possible to sort the Requests window by more than one column? The attached screen shot shows that I have 4 Priority 3 jobs. 3 are service requests and 1 is an Incident. I'd like all the Pri 3 Service Requests to be grouped together. - Steve
Announcement pop up
When we have an announcement like a site wide outage no one seems to see the announcement its too low on the page. It would save us tons of time to have a pop up that a user must click ok. If you could make this option turn on and off. some announcements are not required to be pop up but some are.
View/login as
Can we have a facility to login/view as a specific user so that we are able to confirm what they have access to and can see?
Fresh Install - Program won't launch
Just installed SDP today and the install went fine but it won't open up. It brings up the Splash Screen with a blue bar that goes across the bottom. The bar stops about 80-90% of the way across and just sits there. I tried rebooting the server and got the same results. Is there something I can check to see what the problem is?
SDP link deployment?
I may be remembering incorrectly but I thought I saw in one of the recent "what's new" articles for a DC update that we had the ability to deploy a link for Service Desk Plus to our users desktops. Is this true or did I dream this? Thanks!
ServiceDesk Plus 9105 Released
Dear Users, SDP 9105 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9105 SD-60530 : Licensing error when more number of users login at the same time Please refer to the below link for the steps to install the patch.
https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Business Rules Issue - Only the first rules seem to be working?
Hi, I am setting up a clean version of SDP. In entering my business rules I have 2 main areas which are setting the Group and setting the Priority. My list of business rules show as 8 rules for setting the Groups followed by my first rule for setting the Priority. The problem I am experiencing is that the groups are set ok, but the Priority is never set. It is as if the last rule is not being run through the rules engine. If I swap the business rules around to do the Priority first, then the Priority
SCP Notification: Warning :Lucene Thread Stops
Hi We've SCP Build 7933 and after having an accidental restart of the running Windows Server, system started to send periodic emails with subject " SCP Notification: Warning :Lucene Thread Stops " and content as below: Product Name : C2E Helpdesk Build No. : 7933 System Error Notification Indexing (Lucene Thread ) is not running. Please delete the database entry (Task_Input entry) and restart the server to solve the problem Mail your Queries at supportcenterplus-support@manageengine.com Any idea
OpManager Reports at a Glance Missing
OpManager 11 doesn't appear to have the "Reports at a Glance" when going into a device. Is there a way to get this back? Regards -Gary
OpManager, well so far not so FLUID experience
I never used buggier application in my life than OpManager. Amount of stuff that doesn't work is just ridiculous. Idea that whenever something doesn't work "just switch to old UI and fix it there" is nonsense. You want to review your server monitors? "It's easy, just click on Monitor tab!" well it doesn't work, blank screen. You want to remove monitor? "Just click on Remove button!" Well .... that bloody button doesn't exist, ohh yeah sorry ... it's in "old UI". "Your service is down", said OpManager.
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