Mixed authentication problem
I have been using SDP for years now with Active Directory authentication and have had very few problems. However, today I had a need to add two non-domain users into the Requesters section. I added them, but I am unable to login as them. Does SDP support a mixed authentication setup where I can login as either a domain or local user, or do I have to do one or the other?
final LINUX instalation SOP
Is there a full detailed SOP to instal SDP on a LINUX server ?!?!? I've been trying so far without success, there's always something missing..... I really appreciate if someone could assist.... many thanks
Progress of feature in roadmap
I can see the ability to delegate an approval to another technician has been logged under SDF-41390,SDF-46108. Can you let me know any progress with this please, or please let me know where I can find progress on features? Thanks
microsoft project
how can i integrate Microsoft project with SDP or import these projects into SDP
SLA Resolutions times
Hi I am implementing an SLA that must be resolved within 12 hrs, irrespective of Operational Hours, which are 07:00 - 19:00 Mon - Fri. Saturdays and Sundays are not considered Operational Days. It appears that even though this is configured to be irrespective of Operational Hours the clock does not tick on a Saturday or Sunday, therefore, if a call raised at 18:30 on a Friday is subject to that SLA, the DueBy Date is not until 06:30 on the Monday, using 6 hrs from the Friday and 6 hrs from the Monday.
ADSelfService Plus 5.3 Build 5303
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5303. This release brings a major new feature that empowers remote users – cached password update. Feature: Now update local cached password when remote users reset their passwords in Active Directory through the GINA/CP client. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.3 SP 0.3 from the link below: http://www.manageengine.com/products/self-service-password/service-pack.html
Which domain controller(s) should I be using
Need some help from support and would be helpful to hear from other folks using the product. I have set the product to only use the primary domain controller emulator PDCe. The thought behind this is: When an account is locked out no matter where, the lockout is replicated from the local site DC up to the PDCe right away This makes unlocks against the PDCe always work as the PDCe has seen the lockout right away When an account is unlocked, or password reset, the user then tries to login to Windows.
Device Notes Fields Order
Is there any way to set the order of the Notes fields. It seems to be ordered very random. Doesn't even follow the list in admin or the order they were added to OpManager.
You don't have permission to access /{2} on this server.
When I try to do an asset scan on some computers, agent v 9.1.50.W, I get the message "You don't have permission to access /{2} on this server."
OpManager Essential Edition
Please guide me to Manage Engine OPManager Technical Documentation page. Thanks in advance
Unable to deploy critical patches
I have a VM set up to allow unapproved patches to be pushed out to it to test before deploying to the rest of the machines. The issue I'm currently having is all patches I push out to the virtual machine come back as Not Applicable. I thought the cause could be that I didn't have Internet Explorer 11 installed (It only have IE 8) and one of the patches was for IE 11, so I installed Internet Explorer 11 and then re-deployed the patch and still failed. Another patch I tried to deploy was one for Word
Additional/Custom fields - multi-select
Could we have a field type where you can multi-select, either with tick boxes or select multiple options in a drop-down? It saves having to create multiple fields when all the information could be contained in the same field, but you needs to select more than one value.
Custom Dynamic Groups
HI, Is it possible to create a Dynamic group based on part of the machine name? I do not see any thing to be able to filter by a name or even remote office.
ServiceDesk Plus 9104 Released
Dear Users, SDP 9104 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9104 SD-60454 : Issue in integrating Desktop Central and ServiceDesk Plus when Desktop Central is running in secure mode (HTTPS). SD-60499 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read. Please refer to the below link for the
Cradlepoint Routers
Has anyone setup monitoring on Cradlepoint Routers and been able to gather statistics such as processor time, temperatures, and such? Do we know if Cradlepoint will be added as a vendor?
Create Task based on Selected Category/Sub-Category/Items
Let me know if there is already an existing feature because we need to have this kind of feature. so instead of creating multiple incident template with set of task. it would be great if the task will vary depend on the category you have selected.
Automatic Status Change after responding to customer or customer has responded
Hello.... currently, the status is not changed automatically after we respond to customer, or the customer respond to us. We would like the status updated to 'Customer Working' (timer stop) when we have responded, and 'Work in progress' (timer continues) if the customer has responded. Is there any plan to implement this feature, since I think most of the help-desk software has the capabilities to do such thing?
Question on user password
Currently, ServiceDesk Plus is not possible to force local users to periodically change your password. This will be fixed in an update of the tool? Thanks you.
Asset scan - Solaris script
The xlm file from Solaris generate by HP-UX script doesn't work. Is there any solution for this? SDP 9.0 MSSQL
Error Message: Loading MIBS Failed: Could not find the file: ./mibs/RFC1213-MIB
MibBrowser will not load MIBs. The MIB folder is present and verified.
Requester can't log into mobile app
This past weekend I updated our SDP server to build 9100. One of the big changes that I was hoping to leverage is the ability for Requesters to log into the mobile app. I've set up my test user with an API key, but when I try to log in from the IOS app (v3.2) I get the following message: "Error: Requesters are not allowed to use mobile application" Is there a bit I need to flip to allow this other than generating the user's API key?
Is there a way to view raw FNF data received by the Netflow Analyzer?
want to check the raw data as I don't see anything under the http host tab...
java.exe*32 service take 100% cpu
I have Desktop Central MSP Build 80295 installed on a Windows 2008 STD SP1 server on VMware. Now when I start the ManageEngine Desktop Central MSP service the java.exe*32 service take 100% cpu. The application runs for around 10 min then it stops. Any ideas as to why ?
Cisco 3650 MIB for Custom Template
Has anyone created a custom template for the Cisco Catalyst 3650 switch? Which MIB should I upload and apply?
Key based credentials
I need to monitor a server which does not allow for native login instead they create a key based authntication. Can I ad the private key to op manager to enable monitoring this linux machine? If so how?
Error: "cannot be assigned to the selected technician as the technician is not associated to the site."
Hi, We are suddenly getting this intermittent error: Failure. Request ID(s) 1234 cannot be assigned to the selected technician as the technician is not associated to the site. This happens sometimes on the same site with the same technician and the next day it is okay again. Technicians currently have the same rights on all our supported sites: Not associated to any site and as I said the issue is intermitant. We have no operating hours plugged in and all sites have the same settings. Please advise
Others cannot see scheduled reports
Over the years, as people have left, I've taken ownership of most of the custom reports that people have created for scheduled distrabution (to stop them becoming orphaned). What we have now found is that I'm the only person who can see or modify the report schedule. They can see the report and modify the report itself, but I'm the only one who can do things like change the recipiant email list. IS there some way around this? Thnaks in advance.
ASA firewall list with - hostname + interface + IP address
Hallo I need from all Firewall a list which contains - hostname + interfacename + ip address Is there any way to select ASA configuration and generate a list like this: the Goal is a list like : Firewall Name1 Interface name1 ip-address1 Interface Name 2 ip-address2 Firewall Name2 Interface name1 ip-address1 Interface Name 2 ip-address2 thx in advance
Device stopped backing up - unable to identify why
Hello, One of my devices all of a sudden stopped backing itself up. It's a Nokia Checkpoint firewall. I have other Nokia devices which backup normally - all use the same credentials but this one fails every time. What can I do try and identify the reason for this? thanks Nilesh
Command "contains" in Field & Form Rules
How can i set a "contains" command in field & form rules? In examples, manageengine just shows "is" / "equal" command: if($CS.getText("Subject")==="Notebook") I need "contains" command. Thanks SDP 9.1 / 9102 MSSQL
changeDb on MSSQL
Hello, I try migrate my DB from one MSSQL server to another. While i select production server which have more the 7 instance ChangeDB.bat fail :( Exception in thread "AWT-EventQueue-0" java.lang.ArrayIndexOutOfBoundsException: 2 at com.adventnet.servicedesk.tools.ChangeDBServerGUI$2.focusLost(ChangeDBServerGUI.java:214) at java.awt.AWTEventMulticaster.focusLost(Unknown Source) at java.awt.Component.processFocusEvent(Unknown Source) at java.awt.Component.processEvent(Unknown
Service Desk Plus onDemand
Is there a way to automatically email the manager of a user when the user opens a request and also when IT closes/resolves it? I have multiple "sites" that I am using as the locations of each company, I would like a manager field to associate the manager to that site, then each time someone from that site enters a ticket the manager is notified. Also when the request is closed they are notified. Is there a working solution or should this go to feature request? Thanks
Support Group Notification Usability -- Preventing Replies
I'm wondering if others have the same issue: We have a total of 85 technicians, many of which are not direct support (ex. developers, QA techs, etc.), which means they don't look at SDP the entire day, they only go there when something prompts them to do so. That alert comes in the form of an email from SDP and, in some cases, we need to notify several different types of individuals that a new resquest has come in or has not been picked up. Here's the issue: The email notification makes it too easy
Anoying interface.
Hi, we are your customer for over 5 years and by myself I’m using your software for about 10. We’ve been using your password manager as core password software – but now – with lots of resources it gets annoying – mainly we use search option but normal users gets angry every day to find something. At the beginning we started to use groups…yes tree view etc…but suddenly it occurred that in fact browsing them is even more annoying. Guys – time to move with the software – we are looking at your competitors
Unable to reach the Domain!
I am receiving an error "Desktop Central server should have access to reach the following domains to download patch related files in the following formats: .7z, .zip, .exe, .msi etc ." The software the error is referring to is CDBurnerXP. . However, this software is not installed on any workstation or server. It is not listed in the software inventory. So why is DS attempting to access the URL, http://download.cdburnerxp.se?
Lucene search for non-SDAdmin Role
Refer to the user guide, the other than SDAdmin role will fetch 2500 records. Do you know how to increase the record size for non-SDAdmin role and the maximum size? Thanks a lot. Refer URL: https://www.manageengine.com/products/service-desk/help/adminguide/general-features/lucene-search.html Points to remember about search mechanism: Special characters cannot be searched Request(s) whose description exceeds/or is equal to 64k cannot be searched Search performed by Technicians with SDAdmin role will
field & form rules doesn't work
hi guys, It doesn't work when I set the rules like pics.What can I do for this?
Auto detect "type" of Fortigate
Hi supporter, Why Opmanager cannot auto detect "type" of Fortigate (use add snmp)??? Fortigate Template default (have add some new SysOID): parameter monitor CPU, Memory, Active Session have not data collection happened. Memory Utilization OID: .1.3.6.1.4.1.12356.1.9.0 CPU Utilization OID: .1.3.6.1.4.1.12356.1.8.0 Active Session Count OID: .1.3.6.1.4.1.12356.1.10.0 Fortigate template custom: parameter monitor CPU, Memory, Active Session have data collection happened. cpu
Custom incidents View
Hi, I have Servicedesk Plus MSP, how can I see an incident view what displays only open and completed (resolved) incidents? Thanks in Advance Mike
Adselfservice_enroll.hta not working
Hi, I've created a domain strategy and I 've configured force enrollment linked to this strategy. I 've noticed that the Adselfservice_enroll.hta script is stored in the sysvol directory on domaine controler . What is exactly the mechanism to copy the script on the sysvol ?whose user is copying the script? When i logon PC there is no windows message to force enrollment. How Adselfservice_enroll.hta is triggered ? What should i do ? Thanks Franck
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