Service Desk Plus Mobile Version request handling
When a technician raise tickets using their mobile devices (both android and Iphone) the request created are being assigned randomly to all technicians and it is neither using the Incident and Service Business rules. what do you advice? I have checked Enable Technician Auto Assign and am using ME service-desk Plus - Professional
Service Desk PLus iOS and Android application Issue
Hi, I would like to highlight that our service desk plus is not allowing any login from the application downloaded from App Store or Play Store. It prompts that the username and password is incorrect after i input my IP details. I have confirmed that the details I have input is correct because the browser version on both devices works fine. Please advise further. Thanks
where is default reply template located
I need to edit the default reply template. I do not see it in the reply templates list. Where do I go to edit it? Running SDP build 9011
SLA Report
Hi Guys, I need some help creating a report like this... Backlog Report Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Open 540 410 294 287 413 532 634 Opened 5313 5090 5328 4666 4235 5572 767 Closed 5443 5206 5335 4540 4116 5470 790 Request Backlog 410 294 287 413 532 634 611 I have Opened & Closed by month. Will be great if the report shows 12 months before the last month. I'm running SDP Enterprise 9.1 using MSSQL. Thanks a lot for your help. Gustavo
Executing Custom Menus
Hi i have upgraded to 9.1 and can see a new feature that allows me to create a custom menu that can create users in ADManager Are there any instructions on how this can be achieved as this has the potential to be a huge feature for our organisation? Thanks Adam
Best practice on logging
When we create new Windows servers, is there a recommendation or a script we could run to optimize the logging environment to ensure we capture all the events?
Suppressing Specific Alarms
Hi there, Does OpManager now has the feature(s) to: 1. Turn off availability monitoring for a device e.g. a workstation which a user can/will turn off at the end of their work day or if mobile (laptop) can take off the network. 2. However, still monitors and alert on metrics configured for the workstation such as CPU/Memory/Disk Utilization and Free space on drives, whenever the workstation is on and attached to the network. So essentially the ability to "Suppress" specific alarms. Nick
Import from Active Directory
Hello. I synchronize SD authors and requestors with Active Directory W2012R2. We disable user account in AD, while he is still available as specialist in SD company. I have questions: 1) How do I import disable(lockout) status via userAccountControl ? 2) How i can lock out requester in SD& Set attirbute like 'not for further usage'based on LDAP status 3)When we import integer fields values from AD, import process in SD end up with no issues but the imported integer field is empty? What can be the
Error testing MDM Samsung
Hi, I just install the Agent MDM Samsung in a device GT-S7580L but it doesnt scan, an error appears. What can I do? I attach file. Thanks!
How to paste a picture into solution
Hi Team I use SCP in 3 years and I installed a new server for a new project. how possible to paste any picture into Solution screen? it is too hard to prepare solution without picture in guides I think html does not support to paste into screen Thanks.
Change Home Page view
Can you change your Home Page view? e.g. I would like to bring the Task section more to the top of the page... Cheers Cathy
The ServiceDesk time more than the operating system for an hour
The ServiceDesk time more than the operating system for an hour. For example, in the operating system time 17:01, and ServiceDesk 18:01. Time zone is UTC+5. The cause and how to resolve a discrepancy of time? Sincerely. Igor Stepanenko.
Error To Transfer To SQL Database
Unable to transfer to SQL database , I got below error at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source) at java.awt.EventQueue$4.run(Unknown Source) at java.awt.EventQueue$4.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source) at java.awt.EventQueue.dispatchEvent(Unknown Source) at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown
ADSelfService Plus 5.3 Build 5302
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5302. You can now send enrollment and password expiry notifications as push notifications to end-users’ mobiles. This release also includes enhancements to auto enrollment, forced enrollment along with some major bug fixes. Enhancements: Mobile Push Notification support for enrollment and password expiry notifications. Now automatically enroll users by creating a scheduler for importing enrollment data from a CSV
Link to Contract documents within Contracts
Hi, We use the Contracts module in ME SD. However our company policy is to store our contracts in our CMS. Is there a way to link to these contracts rather than having to store them within ME? This functionality is critical for us to be able to continue using ME SD for our CMDB asset tracking. Being able to support a URL format within the "Attach file" section would be ideal and clean.
Can it be possible for a status change on a CR automatically trigger a status change on a linked SR?
Can it be possible for a status change on a CR automatically trigger a status change on a linked SR? Example, if a SR is raised for something to be developed, a subsequent CR is raised then, and the initial SR is linked to the CR, but I would like to see some form of automation here, like: - When a CR is raised and a SR is linked to it then the SR status should change to 'Pending Development Approval' - When a CR is approved, then the linked SR should change status to 'In Development' - When a CR
Report of software not yet included by Desktop Central
Hi, Is there a report or a way to create a report that will list from the current inventory of installed software what is not currently in the main Desktop Central database of software and patches? I'd like to be able to see what I need to request to get added for future patching/deployment - I feel that many applications we have are getting missed. Cheers, Ferd
Category Import with special char
Hello i have some issues when I try to import new Categories (and sub+items). I use danish char like æøå/ÆØÅ, which shows as for example �0 (Æ0). I have tried to encode csv file as UTF-8/ANSI/ISO8859-1, but this does not help. How do I import from csv, so I keep the danish char? Thx
Sort model in combobox
Hello, For friendle UI add sort to combobox with model
API Example Powershell / .Net
Hi, I am currently working on automating a lot of our build processes and am wanting to automatically create the object in the database and retrieve a new auto generated password, or store one that I generate. Does anyone have any working code they could share in either .net, powershell, vbscript.. Thanks David
Service Monitors not reporting down, when down.
Watching Web(80) with OpManager. When I kill apache, /etc/init.d/https stop, OpManager has a little orange/red dot under status for Web. Recent Alarm only shows "Currently there are no open Alarms." The service just died and there are no alarms?! I tested this with SNMP, Web, and SSH. It is the same for all. Any ideas? Am I missing something? -Adam
Mailfetch from imap-mail.outlook.com not working
We have setup a email address at outlook.com (NOT office365!) and try to catch the mail with IMAP(S). In order to make sure that there are no firewall problems I also installes Thunderbird to check if mail is available, and in Thunderbird there is no problem with the exact same setup. When I hit the Save button in SDP I receive this error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox What goes wrong
OpManager report to list Windows & SQL servers with CPU/Core
Checked standard report doesn't have this function, is there any possible to generate Windows & SQL servers with CPU/Core number? it could help for license inventory. Thanks in advance!
Pass-through Authentication Security
On the OpManager Help Page it list the the perquisite below. http://help.opmanager.com/passthrough_api A computer account must be created in the Domain Controller for ensuring secure communication with the Domain Controller by OpManager. I have HTTPs configured, but want to know a little more information about the security of the pass-through to AD. I know OpManager doesn't have the capabilities of Secure LDAP, but was wondering what it does use. For example, does it use kerberos? This is important
Technician as a requestor
It seems that technician's cant be requestors (web form). When a technician tries to raise a request they get the following Is this a feature or is there a way a technician can rise an incident/request? Cheers Chris
Audit mailbox owner activity
Hi , i can view non-owner,delegate and admin activity audit logs but there is no feature to display mailbox owner activity audit logs . or i missing something.
SWitchport mapper add switch
Hi experts ! recently i`ve started to work with an installed opmanager system, its licensed with 150 devices and never expire time limit. i wanted to add switch to system but add button is completely disabled i suspected that if there are some limitation on number of devices (previousely there are about 30 devices added) and i delete some devices but new device still can not be added (add button is disabled) can you tell me why it happening ? thanks a lot
Edit default MSSQL thresholds
How do I edit the global thresholds for MSSQL monitors? For instance: I would like to change the default log monitor threshold from being a critical alarm to just being an attention threshold. I can go into the server, and click the alarm, and click edit threshold, and change it for that server. But I want to change it at the monitor level so that I don't have to change it for each individual server each time it happens. I see the SNMP OID for this is: MSSQL.MSSQLDatabase.MSSQLLogFiles, and I just
TimeSpent in New Custom Report - differs from Close-Open time difference
Hi there I would like to see the time spent on request, and luckily I found TimeSpent custom report I have selected 'Time Elapsed', 'Created Time', 'COMPLETEDTIME ', 'Resolved time'. As a result I get the query SELECT wo.WORKORDERID "Request ID",wo.TIMESPENTONREQ "Time Elapsed",wo.CREATEDTIME "Created Time",wo.COMPLETEDTIME "Completed Time",wo.RESOLVEDTIME "Resolved Time" FROM WorkOrder wo WHERE (wo.ISPARENT='1') I would expect that wo.TIMESPENTONREQ "Time Elapsed" is the difference between closing
Exchange Reporter Plus Build 5020 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5020 ! Below are the new features, enhancements and bug fix included in 5020. New Features: Owner Activity on Mailbox is a new report developed under Mailbox Audit Logging report category that audits detailed activities like movement and creation of mails performed by the mailbox owner. Mailboxes without Retention Policies report is a new addition to Retention Policy reports that is meant to display a list of all mailboxes
logmein central comparison
does anyone know the similarities and differences between the logmein central remote control software and the Servicedeskplus MSP asset managment/remote control (NOT DESKTOPCENTRAL) features?
Failed to netflow v9 on Cat3850 device.
Hi all, Failed to netflow configuration version 9 on Cat 3850 device. We had configure netflow as below: flow record record1 match ipv4 version match ipv4 tos match ipv4 protocol match ipv4 source address match ipv4 destination address match transport source-port match transport destination-port match interface input collect interface output collect counter bytes long match application name collect counter packets long flow exporter export1 destination 172.31.29.250 export-protocol netflow-v9 transport
RestoreDB Problem
I am trying to move my installation to a new server. I installed a blank version of OpManager to destination and also copied my backup directory to the new server. When I run the command RestoreDB.bat "C:\ManageEngine_x\OpManager\backup\B1.zip" I get message file:C:\ManageEngine\OpManager\conf\ui.properties [OpManagerUtil] COLUMNSTORE INDEX set is false Unable to restore data. Make sure the build number of your installation and the one in the backup is the same. I have checked that both installations'
No "MySQL" option during the ServiceDesk installation.
Hello, I'm a beginner with ME ServiceDesk Plus. I wanted to install a Free Version of Standard Edition available for 5 technicans. I have a MySQL database on the outside hosting (home.pl) and I wondered if ServiceDesk will run on it. I run an installer on my laptop, but it doesn't have "MySQL" option to choose, only PostgreSQL and MS SQL. In Installation Guide "MySQL" box is mentioned: 14. Choose the Database between Postgre SQL,MS SQL and MY SQL . By default ServiceDesk Plus supports Postgre SQL
Blank page
Hello, When accessing netflow on http://host:8080 i get redirected to /netflow/jspui/NetworkSnapShot.jsp but this page shows nothing. Attached the logzip. Can you help please? Thanks. Regards, kaviraj
Vendor Details Report
Morning, Is there a report that will show me for each vendor I have setup, their details and which contracts they are associated with, together with the contract expiry date and value ? All the current reports that mention VENDOR, just seem to take the vendor name, and not their address, contact, tel, e-mail etc details. Thanks Ian
Struggling with GET_REQUESTS url.
(I'm doing this via Python, but that shouldn't matter too much.) I make a POST request to this URL: [base_URL]/api/json/request?scope=sdpodapi&authtoken=$token&OPERATION_NAME=GET_REQUESTS&INPUT_DATA={operation:{Details:{FROM:0,LIMIT:100}}} This URL totally returns 100 tickets, regardless of status or anything. I make a POST request to this URL: [base_URL]/api/json/request?scope=sdpodapi&authtoken=$token&OPERATION_NAME=GET_REQUESTS&I NPUT_DATA={operation:{Details:{FROM:0,LIMIT:100,FILTERBY:"Group
System Manager
Hi Under Tools \ System Manager , there is a link to 'Manage'. Clicking on this for a live client tries to open port 8022 on the server, which I thought was just for Chat. Are there other functions using this port ? I'm using the management console remotely Mark
MSP Report
Can someone help me come up with a report that will be able to tell me how long a request has been overdue? I have configured the report but i want an additional column with the information. It should be able to give the data in the following manner: 1. For the completed requests: Completed Time - DueBy Time 2. For the Pending requests: Current Time - DueBy Time The system will perform these small calculations and list the output in the additional column. The MSP details are given below:
Auto Scan
As you can automatically scan your computer during the boot process ?
Next Page
