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Is there a way to automatically email the manager of a user when the user opens a request and also when IT closes/resolves it? I have multiple "sites" that I am using as the locations of each company, I would like a manager field to associate the manager to that site, then each time someone from that site enters a ticket the manager is notified. Also when the request is closed they are notified. Is there a working solution or should this go to feature request? Thanks
Topic Participants
kevin
Sriram K.S
Jeremey Sweeney
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