Lucene search for non-SDAdmin Role

Lucene search for non-SDAdmin Role

Refer to the user guide, the other than SDAdmin role will fetch 2500 records. Do you know how to increase the record size for non-SDAdmin role and the maximum size?

Thanks a lot.

Refer URL:

Points to remember about search mechanism:

  • Special characters cannot be searched

  • Request(s) whose description exceeds/or is equal to 64k cannot be searched

  • Search performed by Technicians with SDAdmin role will fetch 500 results

  • Search performed by Technicians with roles other than SDAdmin role will fetch 2500 results

  • Newly added/updated records can be searched only after an interval of 2 mins


Sarah Tsang


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