Netflow Alerts Profiles
Hi Can you guys please explainme how exactly the alerts works? I have configured an alert that send emails when trafics exced 90% 5 times in 10 Minutes but i see that somethimes the traffic exceed and it does not send any alert and somethimes it works fine. What is the diferencie if I configure the alert like this 90% 5 times in 10 Minutes or like this 90% 5 times in 5 Minutes The number of times that it counts when trafic exceds (In this case 5) they must be in a row? If one capture is less than
Stop Windows 10 Auto downloading
Hi, Is there a method deploy something to stop Windows 10 automatically downloading and upgrading on computers that are managed but not part of the domain?
Cisco Nexus 5596 Operational Status
We have several ports that are not connected ("Operational Status = Down"). Why do we see errors reported in this state?
WMI credentials encryption
Hello Can anyone tell me whether the credentials entered for Windows/WMI in OpManager 9 are stored and sent to the remote devices in a secure encrypted fashion? Thanks
how to use Remote acces fromiPhone 5
how to use Remote acces fromiPhone 5 if you have desktop centeral 9
scan error Agent is not reachable ot time out
when done scan for computers error Agent is not reachable OR time out for Remot computers (WAN)
Report used Service Request templates
Hey, We are trying to review our service request templates (we have way to many) and are trying to find/build a report to find out which template is frequently used and which is not. I can't find a way to select "Template Name" in the report builder. Does any one of you have a report for this purpose? Template Name Month No of Requests based on created date
Support Group Notifications
I'm wondering if others have the same issue: We have a total of 85 technicians, many of which are not direct support (ex. developers, QA techs, etc.), which means they don't look at SDP the entire day, they only go there when something prompts them to do so. That alert comes in the form of an email from SDP and, in some cases, we need to notify several different types of individuals that a new resquest has come in or has not been picked up. Here's the issue: The email notification makes it too easy
Skype Patches
Since the middle of last week I have been receiving message relating to Skype patches. My organization is using Skype for Business as a internal messaging client. Skype http://download.skype.com This domain is used to download Skype patches Failed Will this be updated or is there a fix that I can perform? Thanks,
How to effectively wipe out junk from your IT help desk
Are you often annoyed seeing lot of junk emails created as tickets in your IT help desk? I'm sure this can test your nerves on a Monday morning that sets the stage for the week. Visit here and learn how you can prevent such emails created as tickets in your IT help desk.
ServiceDesk Plus On-Demand supports 'Multi Currency'
We are happy to announce that ServiceDesk Plus On-Demand now supports multiple currencies for Purchase Orders (i.e asset procurement from different vendors). Choose frequently used currency for your organization from over 162 listed currencies. When you login or if you are already logged into ServiceDesk Plus On-Demand as an administrator, you will be prompted with a pop up to set your base currency. This pop up will have pre-filled currency symbol picked from "Self-Service Portal" for the Standard
Multiple Queues?
Howdy, We're looking for a Free Help Desk program we can use at our small company and have a question about SDP. Our setup is that we have a Tier 1 group (2 people) that take all the incoming tickets. If they get a ticket that has to go to another group (Servers, Security, etc), we need a way that they can assign the ticket to another queue so it gets out of the Tier 1 queue. We would like it to also then send an email to the people assigned to the second queue to let them know that they have a
Server Specifications
Good Morning, I was wondering if someone could assist me in regards to the type of specs that I would need to have on my VM to install ServiceDeskPlus. Thanks,
Entered Field in sRequest to be added to a task template
Dear all, I'm looking for a way, to get the information, which are entered in a request form, directzly added to a task which than can be sent directly to the assigned technician. eg. the mail with the task description should include the new Employee name, the starting date, the selcetion of the fields,..... How can this be automaticlly added to the task template? The reason is, that we are sometimes working with external partners, who have access to the AD to setup a new user but do not have access
service Catalog New Field Label length
Hi, I'm trying to test the service catalog and when I add a new field the lable shown is about 10 characters and I need the user to see i all. Is there a way to modify this behavior? Thanks
Time Zone Incorect
Hi I am having an issue with the setup of a new Site for the Business but when i am selecting the time Zone all i get is North America and not Australia, the region is set to Australia, i have looked through to ensure that everything is set to the correct country and region but still nothing has changed, PS : i did forget to Mention that we are using the Cloud base solution and not locally hosted, Thanks Garreth
2nd level approvers in Purchase module
Recently had a PO created where there was a Level 1 and Level 2 approvers. The level 1 approver received the email informing him that he had a PO to approve. The Level 2 was setup as an "or" and neither of the PO approvers received the email informing them they had a PO to approve. Is there a setting that I am missing?
Handling recurring payments for services - use contracts or assets?
Hi, I'm in the process of moving all our asset and payment management in to service desk and am currently looking at how to manage recurring costs for services - take an ADSL line for example. I've found two approaches towards doing this, so far. a) Create a (non-IT) asset to represent the line itself and then create a 'maintenance' contract, whose cost if the monthly rental fee and which lasts for one moth. This then gets renewed each month. The advantage of this is that you can set auto-reminders
Notify users of Planned Outage
I want to schedule regular maintenance and that will notify every week via email, can you do that with ManageEngine?
Connection Refused
All of a sudden, I'm getting a connection refused error message in all browsers - both remote and local connection attempts. Not sure where to look to begin to troubleshoot this error. The firewall is disabled by GPO on all server machines so I don't think that's what is at play here. But as a precaution, I went into the firewall settings in control panel anyway to confirm that the firewall was off - and it was. Any assistance would be appreciated - as I don't want to have to reinstall. Thanks.
Always show BCC recipient field when replying to (or forwarding) request
We are running 7.9.0 build 7916 of SupportCenter Plus. When we reply to or forward a request, we usually include BCC recipients in our office. This means that each time that we reply or forward, we have to click the BCC link to show the BCC field. Is there any way to change the default template for replies/forwards to always show the BCC field? Thanks - Annette
printer auditing report needed
Hello. We want to generate Top 10 Printer Users in detailed printable view. Regards. Appreciate your help.
service request approval status
If an approver denies a service request then at at a later time additional information is supplied and a second approval request is sent to the same approver and he/she now approves the request will the approval status of the service request change to pending approval. If not how do I remove the denied status from the service request.
Export packets were dropped due to no fib
Hi, I have a Cisco 881 Router, until yesterday I was reciving flows correctly to my severs but now i am not recibing nothing, I have te route to reach the server correctly and I see the comand sh ip flow export and look something that says 375169 export packets were dropped due to no fib. Can someone tellme what is this about? Thank you all PD: Sorry about my english sh ip flow export Flow export v9 is enabled for main cache Export source and destination details : VRF ID : Default Source(1)
Not able to locate 3 enhancemmnets of previous versiones of SDP MSP
Hi ME Team, I am unable to locate the following features that ME announced in previoues (recent) versiones of SDP MSP, sucha as: What's new in ServiceDesk Plus - MSP 8301? MSPSDP-7288: 'Vendor' can be added as a column in Asset List view - when i look at the list of what i can add nothing like "vendor" is available to select. (see attached pic) What's new in ServiceDesk Plus - MSP 8302? MSPSDP-5280: Customizable dashboard: - where does exactly one can configure the dashboard? Currently i have installed
Automatic Password Reset - HP PRocurve
Hello, We are currently experiencing an issue when trying to set up automated password resets on our HP Procurve 2610 switches. I have PMP set up to connect to the switches and log in using SSH, putty and the Web Browser. The automatic logins all work successfully. As we reset the passwords on our switches on a regular basis I am attempting to set up the automatic password reset using SSH (PMP.jpg message attached to this call). I am able to run the 'Password Verify' command for each account successfully.
Request Custom Menu - Predefined Reply/Forward Action
I've been attempting to do some research to learn what is possible to accomplish by using the scripts through the Custom Menu or the two API's to help make our work team work as efficiently as possible. Do you have any generalized support documentation that provides an overview of the interactions that are possible through these tools? One specific goal we have is building some predefined quick actions. For example, we regularly receive a request that requires us to update some specific account information.
Subject Alternative Name Field - how to!?
Hello I tried to generate certificate for PMP server/application using keytool.exe (java). I would like to know how to do this to have few Subject Alternative Names (SAN) fields. When I generate certificate from Windows Snap MMC it is possible to type few SAN fields and my question is how to do this using keytool.exe ? Urgent!!!!
Weekly Scheduled reports query
Hi on trying to create a scheduled weekly report to be delivered each monday for the past week. In the box that shows every day and the days of the week should i only select the monday? As it then selects the every day button. The guide says: To generate weekly report click Weekly Report radio button. Specify the days of the week on which you want to generate reports by selecting the check box. Or select Everyday check box to generate reports on daily basis. Also specify the time, report to schedule,
Modify Search Result Fields
Does anyone now if there is a way to edit the fields displayed in the search results? Ideally I would want to remove a couple of the default fields shown and, more importantly, display the edit button to edit credential details, change password, etc.
SDP On Demand Gmail Outgoing email problem
Hello, I am using Service Desk Plus: On Demand and I am having an issue with sending an email out in reply to a request. When I press the "Send" button I get the error message "Mail sending failed.". I am using Gmail as our mail server and the information I have input into the Service Desk Plus: On Demand mail settings are below. Server Name/ IP Address: imap.gmail.com User Name: <User Name> Password: <Password> Email Address: <Email> Email Type: IMAPS (Port 993) TLS: Checked Fetch Mails Every: 2
Query/report on the list items
HI in SDP v9.2 i am looking for a query where i can pull the complete list of Items that i have under /linked to sub category and how often they have been selected/used withina ticket, where my fields are set as Category=Business Area, Sub-Category=Systems_Services Item=Issue_Request
Auto Patch Deployment
Hi I created an Auto Patch Deployment config to scan, download and deploy. But found that when the agent was installed on a new build , it would immediately start deploying patches and not just at the defined schedule time (DC Default Policy maybe ?) , which was not ideal when you are doing other setup\config work on the machine. So I modified the config to just scan. But have found that patches are still being deployed to newly installed machines immediately after the agent is installed. Is it best
User Administration tabs missing for new admin
I have created a new admin user in our AppManager installation, but when logging on with the new admin account, the tabs for "Profiles" and "User Groups" are missing from the User Management page. Therefore the new admin cannot manage user accounts in the application. Is there another security setting that must be made to allow a new admin the ability to manage user accounts and groups?
Desired - Patch Approval Status "By Application"
Currently we have configured all updates as "approved", and only today I have added my first "declined" patches, for the Application "SharePoint". This seemed to be the only option available, whereas what I would like to do, is automatically approve all Microsoft application, "Except" SharePoint, leaving those as "manually approve" only. I don't want to have to manually approve every patch, for every application. Can you improve the approval status configuration, to allow users to choose the approval
Mobile App: PO / Ticket Approval
Mobile App: Please add links in purchase order and request ticket emails which can open up the mobile app. The user should be taken directly to the approval/reject page in the mobile app for the appropriate request or PO based on the clicked link. In the mobile app, we would also like an enhancement to be able to approve tickets & purchase orders.
Adding a CC / Notification email to every new request.
Hi, I am looking for / would like to request a way to add a CC / notification email to all requests. As a manager, it would be much more convenient to be able to review all activity on requests via my inbox, instead of having to review all tickets in a particular support group. I can see how to add a notify to individual tickets, but I'm looking for a way to add a notifiee to all new requests coming in, perhaps by support group. Thanks!
Send mail fail
Dear Support, I can't send email when i choose SMTPS and port 587 in mail out going. I send you file support. Please tell me why i can't send email and give me solution. Thanks & Regards!
Can we merge problems ? Can we link incidents from different account with same problem?
Hi, Using last version of SDP-MSP 8.3 Build 8310 with 100 users licence. Regarding the Problem Module I have 3 Questions: 1. Can we merge Problems ? 2. Can we have incidents from different accounts linked to same problem. (We have same product in different customers that can have same problem) 3. If we can't merge the problems can we relate one problem with other from the same account different accounts? If yes can you explain how we can do it? Thanks in advance. Vítor.
Pulling Description from one OID and Values from the other.
I have a Cisco 4500 Switch that has multiple module cards in it. We are trying to monitory the temperature on each of them. Using CISCO-ENVMON-MIB and OID .1.3.6.1.4.1.9.9.13.1.3.1.3 (ciscoEnvMonTemperatureStatusValue) we get the values returned fine. However the descriptions don't come through. So we get the instance ID rather than the NAME of the module. Is there a way to join .1.3.6.1.4.1.9.9.13.1.3.1.2(ciscoEnvMonTemperatureStatusDescr) and the .1.3.6.1.4.1.9.9.13.1.3.1.3 (ciscoEnvMonTemperatureStatusValue)
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