I am unable to locate the following features that ME announced in previous (recent) versiones of SDP MSP
Hi ME Team, I am unable to locate the following features that ME announced in previous (recent) versiones of SDP MSP, sucha as: What's new in ServiceDesk Plus - MSP 8301? MSPSDP-7288: 'Vendor' can be added as a column in Asset List view - when i look at the list of what i can add nothing like "vendor" is available to select. (see attached pic) What's new in ServiceDesk Plus - MSP 8302? MSPSDP-5280: Customizable dashboard: - where does exactly one can configure the dashboard? Currently i have installed
SSL cert problem in SD Plus 9.1
Hey , when I have generated a new keystore and received certificate files from the customer and imported them in the keystore , I get the following error message from IE 11 , " certificate is not trusted ." When I look in the certificate it reads "it is self signed" . I also get this message in Firefox. Have followed the administration manual for installation of SSL certificates. What am I missing ? I hope that someone else has come across this before! Best Regards Stefan S
Showing and hiding Solutions
Is there a way to bulk add/remove articles from support groups? I've got several hurdles: 1. Previously, if we've published articles and made them public but haven't specified a group, then they are displayed to groups that I now want to hide them from. How can I do this in bulk? 2. If I later want to add a group of articles to a group, how can I do this in bulk without having to edit each article? Thanks, Adam
Interfaces not staying on device
A while ago we re-installed our opmanager server on new hardware using the latest version to get a fresh start and clean databases. Since then I have 2 devices on my network with this same issue. Both are Sonicwall Firewall's model NSA 3500 (pre Dell). Both show no interfaces. I click discover interfaces and all the interfaces are correctly discovered. I tick the ones to add and click the save button, it reports 'interfaces added successfully' and it goes back to reporting "no interfaces are there
Inconsistencies between old and new UI?
Hi there, While troubleshooting high utilization of one of our switches, I just realized that I can't find certain info on new UI. In the old UI: go to a switch detail view click on Interfaces tab click on an interface (preferably the problematic one) no the left-pane, under Interface Details tab, click on the link for Utilization it will show you a quick info on in/out % as max, min, avg, and 95th Percentile along with its recorded reading time In the new UI: go to a switch detail view click on
Deployment of SSL certificate on Centos
How to deploy SSL certificate on Centos ? At present SCP is running on windows platform & now we are migrating on centos. When we restore windowns backup on centos, it will be restore SSL certificate too ?
SMTPS / TLS SD+ not working
Hi We are trying to start using SMTPS in SD+ SMTP har worked for years. Have a recive connector that we used for the SMTP connection for all these years on our Exchange 2010. Have now added TLS and port 587 to the config on both on Exchange and SD+ settings. Sending a mail throws this error in the logs. What could be wrong ? [com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[53]|: Exception while trying to send notification for Request ID : 5390|com.adventnet.servicedesk.ServiceDeskException:
Ip Flow Ingress and ip Flow egress
Hi, Can you please explain me what is the diference betwen this two comands, when i should use one and when i should use the other. Before i had configured in all interfaces and subinterfaces of my routers both comands but i see that the traficc where displayed duplicated so now i just have ip flow ingress in all interfaces and subinterfaces. It works like that? or how I should configure it. Thank you all
Purchasing and reconciliation of assets
Hi We have accidentally changed a purchase to "items received" in the service desk which now means when we receive the bulk shipment we can no longer reconcile all the items in one go. Is there a way of reversing the "items received" to "approved" as it is not editable under the edit PO option? Tx Gary
How to import
Hi All Is it possible to import my previous help desk software to ServiceDesk Plus? I can export all artical, request etc into csv files. Can I import them using the csv files? Many thanks. Regards Gerrit
More Additional Fields
Hi There, It would be great if we could have more Additional Fields and for those to include hyper links. Thanks Daniel
SNMP Clear on OpUtils
I have integrated WebLogic SNMP Trap Notification with Manage Engine Oputils, and I'm able to receive below SNMP Alert traps. The issue is, clearing the relevant SNMP Alert trap. Is there someone also know WebLogic, because, I am confused. Is the action is on WebLogic side or OpUtils side. Can someone please redirect me for clearing the below SNMP trap notification which is sent by WebLogic and recieved by OpUtils "SNMP Receiver" wls .1.3.6.1.4.1.140.625 10.100.x.xx 0 hours, 29 minutes, 27 seconds.
Password expires one day early...why?
The password expiration notification is off by a day. It informed a user that his password will expire on 7/16 but it actually expired on 7/15. we verified this by using Sysinternals tools - lockoutstatus. Is there a setting i can change to set the right expiration date?
QUERY REPORT
Hi Dears i want a query report from my tickets with this type: im using MSSQL Data base and servicedesk plus version 8.2 i need a query like this for each asset of the custome site and department(have to choose witch site or department) : workorder id requester(asset owner) time spent Other Charge tehnician group category subcategory item state + owner of work log in another column and end of each asset requests summary show me the sum of the timespent and Other Charges for this asset in this report
./changeDBServer.sh --console -- Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
root@sd:/opt/ServiceDesk/bin# ./changeDBServer.sh --console ======================================================== Usage : sh changeDBServer.sh --console [for non GUI user] Usage : sh changeDBServer.sh [for GUI user] ======================================================== Jul 26, 2015 12:18:51 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: /opt/ServiceDesk/bin/../ Jul 26, 2015 12:18:52 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO:
Connect SDP to MSSQL on virtual machine
Hi Dears I want to connect my servicedesk plus to MSSQL that is running on the virtual machine(Remote Machine). how i can connect it? Thanx
Vendor not appearing in AaaOrganization table
Hi Guys, SD + version 9.1 build 9101. I've been upgrading our Vendor List through Admin > Vendors and then running the following query to generate a report from this list. SELECT name'Vendor Name',au.first_name 'Contact Person Name',aaapost.Door_No 'Door NO',aaapost.Street 'Street', aaapost.Location 'Location',aaapost.Landmark 'Landmark',aaapost.City 'City',aaapost.Postalcode 'PostalCode', aaapost.State 'State',aaapost.Country 'Country' FROM VendorDefinition left join aaaorganization sdorg on VendorDefinition.vendorid=sdorg.org_id
Password Change notification
Hello, I'm trying to setup the password reset/change/unlock email notification. I have the server information setup and I can send a test email successfully to our admin account. I ran a reset on a test account and I did not receive the email notification. I thought to look in the personal information portion, but I can't see where an email address would go. Did I miss something?
ADSelfService Plus 5.3 Build 5300 Service Pack Install hangs at 98% Post invocation progress
ADSelfService Plus 5.3 Build 5300 Service Pack Install hangs at 98% Post invocation progress. Trying to update from 5.2.6 using ManageEngine_ADSelfService_Plus_5_2_0_SP-9_9_0.ppm on Windows Server 2008 R2. Yes, ManageEngine service is stopped and stopDB.bat was run. Oddity noted: there is a second 'Installation Wizard' window behind this one which shows no progress. Anyone else solved this issue?
Failed to start the server. Please refer logs for more details -- Service Desk version 9.1 64 bit on CentOS Linux 7 (Core)
[root@fr bin]# pwd /opt/ServiceDesk/bin [root@fr bin]# sh run.sh & [1] 7470 [root@fr bin]# Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -D program.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.Adv entNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-b
Auto Assign Tickets to Specific Sites
Hello Everyone, I am setting up multiple sites for different locations that our company has. Basically what I am trying to accomplish is this, I would like when someone submits a ticket via email to set up a rule in the subject line or wherever that it automatically gets routed to the proper site. I was looking through the business rules and cannot find anywhere where it says if a ticket comes in and follows these rules then assign it to x site. I can only find assign it to a specific technician
Sum bug in display DataPicker
Hello.In my config setting: Start day of the week is Monday. But while create new Changes and setup "Scheduled Start " in DataPicker week start from "Sunday". In Request all work fine.
experts are not edited and customers
We decided to try before they buy, and are faced with a problem. it is impossible to edit User and Related Settings - Support Reps there is nothing, just a blank page. You can create a new specialist, but can't edit. Customer same situation
Change font color in requests list on Service Desk 9.0
Hi, I have an requirement to change font and icon color in the section where list of requests is placed. Any clue which css is that? Thank you in advance for your help.
Failed to start the server. Please refer logs for more details -- Service Desk version 9.1 64 bit on CentOS Linux 7 (Core)
[root@fr bin]# pwd /opt/ServiceDesk/bin [root@fr bin]# sh run.sh & [1] 7470 [root@fr bin]# Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -D program.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.Adv entNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-b
Server Migration
Hello, We are in the process of upgrading and migrating ManageEngine ServiceDesk. This upgrade and migration is fairly significant, and I am chasing some advise on proper process. I have had a good look around but have been unable to find a comparable senario. Current environment; Server "MESD01" 2008 SP2 MSSQL 2008 MESD 8208 We are migrating to a segregated infrastructure model. Server "MESDAPP01" 2012 running MESD 9100 and server "MESDSQL01" 2012 MSSQL 2012 So here we are upgrading the
REST API : Request Operations
Hello 1. Get Requests: How filter requests by requester ? 2. Adding Request: How create a new requester on adding request? Thank you
Task management
Hi, I am now using the task function on servicedeskplus but i am facing a problem to manage them, when a team leader assign a task into a technician he stop to be able to see it.
HTML e-mail
We switched from an older helpdesk software to ServiceDesk Plus about a year ago and like it very much. One of the biggest items we miss from our old helpdesk software is the ability to add HTML to the e-mail notifications. This allowed us to put the metadata for the request in a table making the notification easier to read for the end user. If we could get the ability to do this with ServiceDesk Plus it would be very helpful. Thanks!
if user not log in , user can not use restapi page?
I'm using restapi on my html page.but i wanna if user not log in , user can not use restapi page.how do i and how learn I username,userid?
Email configuration is the same, why opm configuration can be successful, and apm is not
Hi everybody, when I configure email in opm and apm,the opm Email configuration test is successful and apm is not. And SMTP Server does not need r equires authentication. The screenshot followed:
Hyper-V Replica monitoring
Can OpManager monitor the health of Hyper-V's "Replica" feature that was introduced in Server 2012 (and now R2)? That is, on a per-VM basis can we set up OpManager to send an alert if the Replica status goes from "Normal" to "Critical", for instance?
Importing Asset information
I see one can import a CSV file for assets in Service Desk on Demand. Is there a template that has the needed column headers and numbers format available?
Pending customer notification
Hi, We were asked to send 2 notification to the requester if we don't receive answers when requesting details. Is there any option to use a second timer for some statuses that already have the "stop timer" flagged? for example: The user wants a new monitor, the support team asks him the size of the new monitor. If we don't receive any answer we need to send him a reminder after a few hours, a new reminder the next business day and close the ticket in the 3rd day.
Expose header tags in solutions
We are using ServiceDesk Plus with great effect in our organization and find one of the more helpful features to be the Solutions. We are working towards putting all of our current procedures and knowledge base articles into solutions and have run into a couple of issues. The biggest of these issues is the inability to use header tags. What we would like is to have several sections to our KB articles similar to vendor articles such as "symptoms, resolution, more information, etc" (see https://support.microsoft.com/en-us/kb/943144
CMDB relation
Hello, I have a relation made with between a department and a printer. See below. But if a make a incident with Ben or Ben Langeveld, the field ci shows "no asset available". Do i forget something, or is thsi nog working. If a made the relation direct from the CI to mine name it is working. kind regards.
How can i define an MSP Account requester as Account Manger on other Accounts?
Hi, My internal Sales team persons are "account manager"s for the clients (accounts) i have in SDP-MSP. But they are requester of the MSP Account. How can i Associate them as account managers for other accounts without being requester of that accounts? Best Regards. Vítor C.
change the view?
it is possible to change views ( delete views , change the order , etc. )? Please check the attachment. Thanks
separate log folder
Hi there, OpManager build 11500 Is it possible to direct the log file to a different path? Perhaps another disk? We got our C:\ with only 500MB free space. Thank you.
E-main attachemtn file size.
IS it possible to change the file size of attachments when a support request is submitted by e-mail?
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