SSL vulnerabilities
Please stride to acquire an A rating from https://www.ssllabs.com/ssltest/ As of now upgraded to build 8114 and see a rating of C. I'm sure most if not all of these vulnerabilities can be patched or avoided. https://community.qualys.com/blogs/securitylabs/2009/11/05/ssl-and-tls-authentication-gap-vulnerability-discovered https://community.qualys.com/blogs/securitylabs/2011/10/31/tls-renegotiation-and-denial-of-service-attacks https://community.qualys.com/blogs/securitylabs/2011/10/17/mitigating-the-beast-attack-on-tls
Auto-closing work orders
I would really like a feature where we can place a request into a "Monitor" status that will close the work order automatically after a set period of time. What we would use this for is to setup a proposed solution, communicate this to the end user, and then change the status to monitor. If the end user does not reply back in the set period of time, the solution will be assumed to be valid and the request closed with a success status.
Problems with Import Registry Settings
When I try to deploy RegSettings (HKLM...ODBC..) with "Configuration - Registry Settings" and specify the location of the regfiles, the result after exection of the Configuration is always the Error Message: <<One or more Registry Files could not be imported>>. System and administrator accounts have full rights to that registry-path. Before that I tried to import the regfiles with a script using regedit /s \\... The Script also creates a folder and copies a txt.file to the local Disk. Creating the
Excluded" and "freeware" software is listed as "Under Licensed"
Hello, In our "Scanned Software Assets" overview all the "excluded" and "freeware" software is listed as "Under Licensed". How can we fix the compliance type for all the software to compliant? These software is scanned with a previous version op Manageengine Servicedesk, now we are running 9.0 Build 9002. If we add new software to ""excluded" and "freeware" the type is set correctly. Regards, Danny
Project module: new filter for "Involved tasks"
Hi, I would like to have a filter to see only the tasks the loggedin user is involved into. It can be a dropdown addition to the current on the left ("1" in the image) or an addition to the one on the right ("2" in the image). About the wording, if the choise will be "1" then I suggest to add "Myself". If instead we go for "2" the I suggest "My open Tasks". What do you think ? Best regards, Simone
Validate Device unmanage
It is possible to create an action for device validation that are as unmanage and send an e-mail. Run every X time. Thanks
overview of switch interface utilization
Hi there, OpManager build 11500 For the past few weeks, we've been having this report of a particular switch port goes above the configured utilization threshold. Problem is, we're having a hard time finding out where does the traffic went from/to. So my question is, is there (an easy) way to find this out? I'm thinking of a graphic showing a bar (% in/out utilization) for each port at a particular time. Really appreciate your advice on this!
Schedule Downtime for a Monitor and not a Device
We have set up a file monitor for a file that is being updated by a scheduled task. The scheduled task is on a server that needs to be monitored 7 days a week. The scheduled task however runs only Monday through Friday. I am hoping there is a way to place downtime on the monitor itself apart from the server. We could associate the monitor to a device that is not monitored on Saturday and Sunday but I would prefer not to do go that route. In short, is there a way to set up a monitor so that is
Departement Based Approvals
Hi there, In our Company we have different departements ond the same site which have different approvers for are IT-Service Catalog. So what we would like to have in SD+ is that we can automaticaly select approvers based on the departement a requester is in. Is this Possible or do we need to make a different service for each departement and there for add manually different approvers?
Stopping email replys to certain accounts
Some users, some devices and many external organisations will not handle reply emails. The ability to flag a particular requestor account as "do not email" so that the automatically generated emails (notify on close/resolve/update) are not sent to them will stop the current impasse we have. For example, one of our suppliers automatically sends us emails to notify us of any communications issues. However, the automatic responses from the service desk are recieved by their automatic system as a
mark leave or unavailability for a half a day only
Hello I would like to know if and how it is possible to mark leave for a portion of a day only. (let's say a half a day) Up to know, I can only mark unavailability for a whole day. Thanks Best regards, Marc
mange views?
Hello It is possible to mange the views (delete, change order)? Please see the attachment .
Project suggestions
Hello guys, Let me first say that the suggestions below do not need to be implemented yesterday :) We are using Projects quite a bit, and are pretty happy with it. But may i suggest?: Add a 'Meetings' tab, where it is possible to type in your future and past meetings, and where we can include the meeting reports. In my case some of our projects have as much as 15 meetings during a project lifetime. Having a central register of all of those meetings, would be awesome! Add a tab 'Solutions' --> the
Work Log Column
Is there a way to add a Work Log icon on the main Request view much like the Notes icon so that you could get to it without multiple steps? Unfortunately the "Tasks" icon doesn't let you create a new Work Log entry. This would really help. Thanks.
SLA Overruling
Hi, I have a question regarding SLAs. If I have two different SLAs, one for priority (High/Medium/Low/Normal) and one for Category (Hardware/Software/etc.), and they are both used upon creation of a request, how do I know which SLA will be used/followed by the system? Some of my tickets followed the Category SLA but some followed the priority SLA. Thanks! Geraldine
Extend landing server feature to tunneling connection with other resources
It would be very useful if landing servers with SSH connection it make tunneling the connection of others resources beyond SSH/Telnet. With this extended feature PMP could connect on virtually any resource on remote site. Suffice to have a direct connection or through a VPN with landing server and any other resource on remote site would be accessible.
Contacting Customer Care?
How do I contact Customer Care ( not support ). We have constant problems with out OPM system, whilst they do tend to get fixed it can take ages ( I have had a call fixed yesterday after 2 1/2 months ) but that has now broken a Kludge to fix SMS delivery. It seems like the software is not being well tested before release and we are doing the testing live! Can Customer Care contact me on this. Thanks Robin
Is it possible to change the search for solutions for the search of request's description ?
Thanks for your help
Linking Various Tickets
Hi, I am not sure if this can be done, but I would like to look at linking various support tickets, but in a certain way to track project work raised within Supportcentre ...please see example below
How to view network traffic for custom period of time?
Hi, I can only view network traffic for last 6 hours. Is there any way I can view network traffic for custom period of time? Thanks
Software Deployment
Hi guys! Can someone here walk me through on how to deploy a software agent (.exe file) or other installer to a remote computer. I am new with the system and have not got any trainings whatsoever so it would be great if you can give me some instructions or ideas cheers! leo
setup an odbc connection
Is there any pre configured templates to setup a specific odbc connection on a remote machine? I would like to have a config to be able to easily push the setting to create the system dsn connection for sql server.
Service Desk Plus MSP Customize Request ID.
Hi! We have the SDP MSP Build 8310. I Like to know if exist a form to customize de Incient ID. Example: Today, my request ID comence with numbers like 01, 02 etc. I want to change these ID to "ITX000001, ITX000002... Well, put a prefix on ID, like example ITX, CIE...etc. Is possible? Appreciate any Help! Att, Rogerio Paliosa Interaxa Brazil
Submitting a PO
When creating/submitting a PO, and I am the approver, have it automatically approve the PO?
ServiceDesk Plus 9103 Released
Dear Users, SDP 9103 has been released and can be downloaded from the URL below https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9103: SD-60088 : 'X-Powered-By' response header has been removed toprotect the server details. SD-60099 : XSS vulnerability in login page. SD-60096 : XSS vulnerability when adding new software license type and option. SD-59982 : Vulnerable file attachment URL in software details page. SD-60095 : XSS vulnerability while sending the report
Which SSL Certificate file to use
I used RapidSSL for my certificate. I submitted my CSR data online, by coping and pasting the contents of the CSR file. They then supplied me with some download options after they generated and issued the certificate. First, I have two possible formats to download the certificate: Either to download a certificate in PKC7S format, or a X.509 certificate. Second, I have the three additional options that I can choose: 1. Plesk bundle 2. Certificate Issuer 3. Apache bundle Would it be correct that I
SSL Certificate Web Server Type
I am attempting to setup an SSL Certificate. I have generated my data from the ADSSP certificate tool, but now my ISP that I am getting the certificate from, have asked what my "Web Server Type" is? ADSSP is installed on a Windows 2008R2 server, so the closest to this in their options is "Microsoft IIS 5+ or later" or is it something else? I have noticed people have mentioned tomcat in some of the queries in the forum, so do I choose that? "
managing different computers - getting started
I just installed Desktop Central and want to start patching computers. Initially I added the computers to DC and used it to installed the latest Java, Adobe Reader and Adobe Flash. That worked pretty well, but now I am realizing the larger goal is to keep all the computers as up to date as possible. So, given that I have a bunch of computer already out there with various software in various states of updatedness what is the best way to: A: Make sure all the computers have the agent installed. B:
Can't upgrade from 12020 to 12100
Hi Trying to upgrade my AppManager from 12020 to 12100 but the Update Manager says "The selected Service Pack is already installed". The pack I'm using is: "ManageEngine_Applications_Manager_12_0_SP-1_0.ppm" size: 72.754.693 byte Regards Jan V
Connector ADM-SAP
Hello Support-Team, I'm trying to find out if there are connectors in ADM which can be triggered from e. g. SAP System (HR module) for onboarding new employees out of SAP through ADM and so provide AD/ Exchange Account? Thanks. Kind regards, Spyridon
Bulk Modify Templates
I would like to change default mailbox stores on ALL my templates but there needs to be a easier way to enable the same settings on all my 250+ templates without going in to each template.
Task Improvements
2 Requests 1. In a request template that has tasks associated with it, it would be nice if you could "auto assign" to the user who the request gets assigned to. Maybe include a check box in the task to "Auto Assign to Request Technician." 2. In a request template that has tasks, it would be great if it wouldnt let you close the case if you still have "open" tasks. Would prevent tickets from being closed before all required actions are completed/documented. Thanks!
SDP Download
Hi I need download servicedeskplus version 9043 please i need the link download Thank you
Importing Data
Is there a way to import data into specific fields? I have another help desk application that I must use with another vendor but am looking to import simple data into the Service Desk Plus application that our office uses.
Laguage
Hello Dear I want do change your programming language to my language, please tell me what file should be edited. Also my language is Persian and is right to left languages and part of UTF-8 unicode language Regards
Questions surrounding new UI in OpManager
Hi, A couple of questions surrounding the new UI in OpManager: - How do you assign device dependencies (both individual devices and multiple devices) in the new UI? I can't see an option to do this. - In the older version of OpManager we were able to singularly add ESXi hosts, and then from there, choose the VM's that we want OpManager to manage (we have the auto-vm discovery turned off). It looks like there is no option to do that anymore since having to add the vCenter to manage everything. If
8.0 Dashboards
After updating, the dashboards we have been using were gone. I created a new dashboard for each business group and saved them. When moving from one business group to the other the new dashboards are no longer available. The drop down shows new dashboard, but I cannot select the saved dashboard. Later I am working on a new dashboard and can see the ones just created.
Active Directory Import Issues
1) When I save the automatic import schedule, nothing seems to happen. When I revisit the administration page, the box is unchecked the no days are listed for the frequency of the import. Is this normal behavior? I have it set for one day, but I recently manually ran the import and there were requestors imported that dated back several weeks. How do I verify this is working correctly? 2) When I ran the manual import I noticed a significant amount of failed records. Is there a log that indicates
How to add additional content variables to the messages
Hi team, I have created several personalized fields for the changes module, and I need to send some notifications including that information. I wonder if I can add that information as content variables to the notifications. If possible, please let me know the procedure.
Schedule Reports
Running ADSelfService Manager Build 5300 Log in as Admin click on Reports TAB Click on Schedule Reports top right Get the following error; Sorry,the page you requested was not found. Back | Sign Out Any ideas? Thank you in advance
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