Login page not load
Hello. I have a new installation of ServiceDesk Plus and I have a problem with the login page. It is not loading nor appearing any error either, it is just in blank. All the installation process was completly Ok and without any problems. I tested locally over the network in Internet Explorer 11, Chrome and Safari and the result is the same. -Blank page- It's running on Windows Server 2012 Rok Fundation 64bits, firewall is turned off, no antivirus installed and there isn't any other software installed.
Plain Paper Icons for ShortCuts
When I create ShortCuts other than weblinks my icons never show up.... Example I've given Desktop Central the path and Icon file name but they never show up.
FIM Missing
I have installed version 10.6 of ELA, and FIM is missing. It is the free version. The matrix says it is included.
ELA v10 Failed logins
Hello I have created an alert with ELA 10 to report on all failed logins. I can see Failed logins occurring in the Event Log within the parameters specified yet I'm not receiving an e-mail. How can I see the list of all Event ID's that are in the alert criteria, it does not appear possible to browse the selection criteria? Thanks
ELA v9
Hi, I have two questions about ELA v9 for Windows 1. How do I change the admin password (note I do not want to reset to default), I want to change from the default. 2. I have an alert configured which is listed but which for some reason I can no longer display the alert settings. I also cannot delete the alert. Would appreciate suggestions on how to troubleshoot. Thank you
REST API: How do I add "problem"
In the documentation, I figured out how to add request and note.
Server locks up when Desktop Central service starts
I've recently inherited a server where the processor sticks at 100% and the whole box locks up anytime the Desktop Central starts. I do know that the previous owner had recently updated it and scheduled it to push out updates. In the serverout0.txt log I see this at the end: [09:03:14:347]|[05-29-2015]|[com.me.mdm.server.service.PostStartupService]|[INFO]|[10]: ____________________________________| [09:03:14:347]|[05-29-2015]|[com.me.mdm.server.service.PostStartupService]|[INFO]|[10]: Creating MDMControllerService
change default status request in requester mode
how can I change default status request in requester mode ? thanks,
Error configure email OPManager with office 365
good day ,
I have a problem setting up email on opmanager , deputy errors , my office mail server is 365 , so I set it up with the server: smtp.office365.com , and as probe with multiple accounts, ports , authentication, and gives me Error , can you help me ?
Possible to send NEW email FROM ServiceDesk plus?
Hi. Wondering whether IT Support can send NEW email from ServiceDesk plus? (not answer request) And have their group email as "from" address? Kind regards Robert
Auto reply to a non requester email.
Dear support i need to set an auto reply to any email received by our support system from non-requester email (i.e Email does not exist in our system and does not belong to any account). thanks.
ADManagerPlus 6.3: Installation failing, Error While Unpacking
Hi everyone I want to install ADManagerPlus 6.3 on a Server 2008R2. The server is freshly installed and I am getting an error on the step where it is Unpacking JAR Files, I get an error saying Error While Unpacking. I have search the forums but I can't get concrete answers to the solution as it always appears like Support is taking the solutions offline. We want to try the product so that we can purchase it for our company, so please help. The account used to install it with has admin rights. The
Weird login issue
Hello I am having a weird issues with my servicedesk plus install I have the latest version and when logging into the application via the web it works all ok But when I try and log in using the iPhone app (or iPad) I get a unknown username or password Any ideas anyone? Thanks Andrew
ServiceDesk integration gives unknown username/password
Hello and good morning all I am having some issues in setting up the integration to servicedesk plus (opmanager - build 11500, servicedesk 9.0 build 9047) I go into service desk and put in the details for opmanager, and this works all ok I go into opmanager, enter all of the details for servicedesk and I get a unknown username/password error. but I am able to log into servicedesk with the same username and password without any issues (and this is the account I used to setup servicedesk intergration
Editing Monitors
Hello Just question, I have added the exchange server to the list of devices that OpManager look after. It is showing as some services are down. namely MS Exchange IMAP4, Micorosoft Exchange Unifield Message Service. Both of those services we don't use, how can you stop OpManager for monitoring them? I tried editing the monitoring, but those items are greyed out. Can anyone help Thanks Andrew
Opmanager 11.6
OpManager 11.6 has been announced but there doesn't appear to be a Service Pack available yet. When will it be available to download?
Manually adding software?
Guys, I cannot add manually any software we buy? We must scan a system before we can add it? 1. We do not scan all of our systems: we manually keep track of software 2. We cannot buy software this way through PO's... we cannot close PO's and bought software does not get added to the inventory... ??
Can the text in the default 'Reply' option be edited?
Hi. I wanted to check if the text in the default 'Reply' option can be changed. This is when a ticket is picked up by a technician and clicks on the 'Reply' button at the bottom of the 'Description' field. Currently the text is: Your input is required before we can proceed on the following request: *Subject of the ticket*. https://servicedesk.transguardgroup.com:443/WorkOrder.do?woMode=viewWO&woID=8121 The request has now been marked as pending your input and to proceed we will need to know the
http status 400 error Invalid path /homepage was requested
HTTP Status 400 - Invalid path /homepage was requested type Status report message Invalid path /homepage was requested description The request sent by the client was syntactically incorrect (Invalid path /homepage was requested). Ive tried all previous fixes found in the knowledgebase but it doesn't fix my issue. Ive upgraded to ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_47_0 and still have issues. Its been so difficult in trying to get it to run since its install that Im not sure I want to test it
Searching for requests
My support reps. are really having a problem finding tickets within their request view that they've worked. Is there a set of commands or search criteria that we can use in the search box? For example, I've got my request view open, and I'm looking at the subject of one of my requests. I type two words from the subject line into the search field, and the request I'm looking at is nowhere in the results. (Using the Default Results). Can someone make some recommendations? (I'm currently on 9.1) Thanks,
opmanager web alarm
Hi, I have an inquiry about the Opmanager web alarm as I setting profile and alert but when I got alert which match to the web alarm criteria, the sound not work as properly. I try to test alarm from below setting but it's show below msg and require to install sound player plug-in on web browser. However I already install plug-in but it's still not work. Ps.I try to use firefox, chrome and IE but it's not work.
How to cancel a Purchase Order
We've been using the Purchase module for two years now, and have accumulated a handful of purchase orders that have been orphaned. They progressed to various stages, but due to business reasons were cancelled. My question is: How to mark these at Cancelled (or at least Closed). I could route a couple of these through Approval, Receive, etc... However, others would involve auto-adding assets into our environment, which I would like to avoid. I'm trying desperately not to delete the items, as we
CISCO 800 series template
Hi, Where can I get CISCO 800 series templates for OpManager? I downloaded one from CISCO website but it just displays OID numbers as alerts.
Process Monitor not collection data
We have been using Process Monitors successfully on most Windows devices with WMI, and they are working as expected, however on several Window devices, the Process Monitor is not returning any data, it will successfully poll and list all he running processes on the device using WMI, but the monitor does not provide any CPU, Memory statistics. Could you please advise how to resolve this?
Netflow Analyzer Plugin Update hangs
I have am running OpManager build 11500 with the Netflow Plugin build 9900. I am trying to update the Netflow plugin to build 10250 but the Update Manager just seems to stall. I have attached a screen snip of where it hangs. The UpdateManager for OpManager does not have an issues updating OpManager, it is just the Netflow Analyzer UpdateManager that has a problem. Does anyone know what I can do to try an troubleshoot the install process?
Can not get a pc to inventory scan
I have a 1 pc in my inventory that will not perform an inventory scan. the only error I get is that that the scan failed. I had more than 1 originally then support told me to update to Build No: 91032. After updating all but 1 were able to perform the inventory scan. I uploaded the logs of the one machine and have not heard back from support since they said they would analyze it, this was over a week ago that i had uploaded the log file. my support case is Request ID :##14876513##. Any help
Push Skype for Business
Has anyone figured out how to push Skype for Business to off net desktops. We are on office365 and we lock down admin privileges. This has created an issue because End Users cannot click to load in the office365 portal without Admin privileges. Everyone tells us to use SCCM but we want to use Desktop Central to push it out and install just Skype for Business from Office 365 ProPlus . It will run along side of Lync 2010. We have been playing with GPO's and have it working, but for all off net systems,
Implementation Plan for SupportCenter
I recently purchased SupportCenter Plus and am intending to implement it within 2 months. Is there any documentation (besides the install or admin guide) that would provide some kind of guide for implementing the tool?
How to uninstall NetFlow 11
Hello, I would like to know how to uninstall NetFlow 11. I tried uninstalling it but it did not uninstall successfully. The install cleanup tool does not work. Do you have new version of Clean up tool?
Modify old ticket status from escalated to closed without notifiying
Hello, Someone in our company changed over 100 OLD tickets from closed to escalated over the weekend and now they show up in reporting. I need to change these back to closed without notifying the customer they are attached to? Where in the SQL database does this information live? If I change it in SQL will it notify the customer? I am guessing no. Thanks!!!!
Modify old ticket status from escalated to closed without notifiying
Hello, Someone in our company changed over 100 OLD tickets from closed to escalated over the weekend and now they show up in reporting. I need to change these back to closed without notifying the customer they are attached to? Where in the SQL database does this information live? If I change it in SQL will it notify the customer? I am guessing no. Thanks!!!!
Basic Line Graph Report
Hey all, Having trouble building a super basic report. All i want to show is the total # of Open and On-Hold requests by date. Basically i need to show if our team is catching up or falling behind on tickets and would like to be able to use the date filter. Even if i can just get the data from a report i can use Excel to whip up a graph by date. Thanks in advance.
Restore Change proces to default
Hi play around in the Change module and tried to adjust is to our processes. This wasn't very succesfull. Is there a way to restore the default setting/process flow in for Change workflow only? Cheerz.
SDP question about restores
I am working on setting up a test/dev database (in Linux), following the info in the FAQ. My backup has 2 data parts, part_1.data and part_2.data When I get to the point of executing ./restoreData.sh, do I need to execute that once for each of the 2 data parts, or only execute it once for part_1.data and it is smart enough to also process part_2.data? Thanks in advance!
Pass through
The first symptom is that we get the "authentication required" dialog box when navigating to the ServiceDesk Plus webpage. When we hit cancel, we are redirected to the login page.
Passthrough
Hi, My pass through is not working it gave me login page with username and password on it. Help me.
Active Directory
Can someone please explain how the Active Directory Scheduled Import works. Does it use the details that are in the OU structure that is completed when a manual 'Import Now' is used or does it use its own settings and, if so, what are these? thanks
error : error reading information on service servicedesk : no such device
I am trying to add servicedesk as a linux service by invoking this command; " # chkconfig --add servicedesk " as recommended, but unfortunately I am getting this error message: " error : error reading information on service servicedesk : no such device".... Please help me guys to go through this installation. Regards Phallo Mosola
Monitoring Domains
Good afternoon, I have the following questions : • Public IP's Group to meet consumption in certain Internet sites. • Monitoring by domino ( google.con , Facebook.com , etc. ) . • Analysis of traffic through a proxy. Thank you.
HTTP Status 404 -/ The requested resource is not avalable
Hello. I am having a problem with a recent linux installation of SDP. I was trying to configure HTTP to HTTPS redirection (to secure traffic to/from SDP) by following the instructions here. (https://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl2) Prior to that I successfully changed the Web Server Port using the script /ManageEngine/ServiceDesk/bin/changeWebServerPort.sh The following was done. Stopped servicedesk with /etc/init.d/servicedesk stop Confirmed process ended,
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