Differences in Inventory Modules between ServiceDesk Plus and Desktop Central
We are trying to get our inventory under control and managed in a more effective way. We have both ServiceDesk Plus and Desktop. They both seem to have inventory modules in them. What functionality is different between the two product? Is there one database that each module shares or are there two different databases? Thanks in advances for your help. Mark.
Ignore junk software
When you scan a machine, it picks up all software, including software such as "Visual C++ 2008 Redistributable". The reports report this as under licensed, but it is not something that you license. Is there any way for the system to categorize these types of software so that they: 1.. Can be filtered so that you don't need to wade through them, and 2. Not be reported as "under licensed"?
How do I deploy MS Office templates to users with Desktop Central
We have several customized templates for MS Office, especially normal.dotx and normal.dotm for MS Word. Is there a way to deploy these to our users' default templates folder with Desktop Central. I've tried using the file copy configuration tool but can't seem to get it to work. Has someone documented this already? Thanks for the help.
vCenter no data
Discovery found them all as individual machines however the Dashboard and VMWare tab show nothing.
Lock Workstation after X minutes of inactivity
Looking to figure out how to lock a workstation after X minutes of Inactivity, and remaining locked until the user unlocks the screen with appropriate identification and authentication... been looking at the Display (user) configuration, which is where I think I need to be. If the user doesnt have a screen saver enabled, what happens when you choose Retain Existing Screensaver, with the wait time, then on resume show logon screen, or is there another way to do this?
Monitor script not working on UTM/Linux system
Hi guys, I have several UTMs that are linux based, and I got a bunch of scripts that need to be run on those. Thus, I wrote a simple one, tested on a Debian (worked) via ssh/putty and via OpManager, but when testing on the UTM it worked via ssh using putty , but via OpManager it didn't. Note: on both I got the password/credentials test working. Note2: I takes aprox. 20 seconds to return the error (However it is not by timeout): Exit Code 4 Message Script_teste:Internal Server Error while processing
way too many IfIndex from Catalyst4500 with Sup8e
hello I have configured Flexible Netflow on a Cisco Catalyst 4500 with Supervisor 8E. also I have added SNMP credentials for the device in Netflow Analyzer, however I am getting 2430 interfaces from this device - alot with just long "IfIndex" names - this is of cause way too many interfaces, but I cant seem to get it to just show/report the actualt interfaces.. do I have to configure something special on either the Catalyst 4500 or in Netflow Analyzer ?? this is my config from the Catalyst 4500:
Dashboard not showing information
Added my vCenter and ran discovery found all hosts and VM's I can see them in the inventory tab but nothing is showing on the dashboard or vMware Tab.
UnManaged Servers Revert to Managed Following Maintenance Window
We have 10 - 15 unmanaged powered down vm guest servers in our environment. There is a downtime schedule every week for a 6 hour maintenance window. Following the maintenance window every week all of our unmanaged servers revert to being managed and send out alerts since they are all powered down. Any ideas on how to remedy this unwanted action?
Business Unit & Group Incoming Email
I set up BU in SCP with incoming mail is: scp@support.com and two groups IT & Finance with incoming mail: it@support.com and finance@support.com. I want to ask if user send mail for both email ID (scp & it or it & finance), which group that request assigned
User Credentials localhost OpManager
Hi all, I'm trying to monitor the server where OpManager is installed, but i've some problems. By WMI credentials, when i set up the User and Passowrd, shows me the error below: "User credentials cannot be used for local connections" Then, i installed SNMP service to collect the data by snmp. When select 'Test Credentials' shows that result 'passed', then click 'Ok'. When i back to the local server, OpManager dont collect the data. Anyone can help me? Thanks,
Using email templates for ticket generation
Hi everyone, I am looking into how to use formatted emails sent from staff to automatically create tickets with assigned tasks. For example for a new user request, a staff member opens the email template, fills in the required information, and send it. The email is picked up and parsed into a ticket in this case labelled New User Request and prefills fields and tasks based on the information parsed from the email. Any help would be appreciated.
Restart remote server
If the server i try to restart, does not have a password, what do i?
Update user's Logon Hours via automation/CSV file
Is it possible to update a user's logon hours via the Automation task, using a CSV? If so, what is the format needed?
ADM+ Template Used to create user?
I have a simple question: In ADM+, how do you find the template that was used to create a user? Thanks!
Netflow Analyzer 11 - Backup & Free up Disk Space
Team, Pls help me , how to take backup of the configurations of the Netflow server How to free up disk space in netflow server Regards Felix
Custon Login Report
Can someone tell me the settings for creating the following report? I am trying to create custom alert that notifies me when there is a failed login to the firewall for specific accounts. I see the information in the Admin reports but includes all login events. I would like to get an email when the admin and another user have failed attempts. This is for a SonicWall NSA 2400 firewall thanks
New! Free Windows Tool - System Inventory tool
We are pleased to announce the release of System Inventory tool as a part of our Free Tools. This tool is used to fetch inventory details of a remote computer, like Services, Users, Groups, Shares, Environment, Updates, Startup items, Hardware elements and Hardware resources. Highlights of the tool: Scan the remote system and fetch the inventory details of the remote system. Summary of OS and system details. Hardware and System details of the remote computer. Export module
New! Free Windows Tool - Remote Device Manager
We are pleased to announce the release of Remote Device Manager tool as a part of our free tools offering. This tool helps you to manage devices of the remote system, like keyboards, monitors, mouse, battery, processor, USB controller, disk drivers, imaging devices, storage volume, display adapter, network adapter etc. Highlights of the Tool: 1. Scans the remote system to fetch details of the devices connected to it. 2. Enable/Disable the devices remotely. 3. Update/ Uninstall the devices
9101, option "Allow Automatic Generation of API Key"
Does it mean that all NEW requesters/technicians will have automatically generated API key to allow access Mobile App? What to do with our few hundreds current users? Do i really need to generate this api key manually for every current user i have? Documentation says nothing if "Allow Requester(s) to access Mobile Application" will do all things, although set default to "yes".
HAProxy Monitoring Support
The HAProxy load balancer has a stats interface that provides a CSV output. It would be nice to have an HAProxy service monitor that can simply parse the CSV output for monitoring. http://www.haproxy.org/download/1.5/doc/configuration.txt (9.1. CSV format)
image support for announcement
Hi there, I'm currently using SDP build 9041 Is the newer version supports embedding images when I create an announcement? We created a new announcement this morning (contains a screenshot) and email it to everyone, and realized that the image is missing from the email and formatting was off when viewed on the portal itself. Thank you for your advice.
Installation Issue V11.5
OS = Server 2012 Std I had been running Version 9.1 of Opmanager since its release without issue, it had been incredibly trouble free. I have uninstalled OPMgr 9.x to begin with a clean installation and fresh DB (following an entire tech refresh). When I try to install OPmanager V11500 64bit I get an InstallShield error "An error (-5001 : 0x80070002) has occurred while running setup" "Please make sure you have finished any previous setup and closed other applications. If the error still occurs,
Polled Attribute Data is not being Persisted, Reporting not working correctly
Our AppManager11 server appears to not be persisting polled attribute data for some of our monitors. When viewing a monitors polled atribute data from the monitor page, and when we click on a 7 or 30 button to view the report for historicals on the polled data, the page says "No data is available from X - Y" but when we switch the view using the drop down box in the "History Data" page from "Last 7 Days" to "Show Polled Data" we can see there is data available. We did review this FAQ question titled
Updating ME in CLI Ubuntu Linux issues
I'm having trouble updating to the latest version of the helpdesk using linux. I'm using the instructions found here https://www.manageengine.com/products/service-desk/help/adminguide/introduction/upgrade-service-pack.html but no matter what I type I get an error that it can't find the update file. I've moved the update file into the bin directory even to no avail. Any help?
ADSelfService Plus 5.3 Build 5300
Hi, We are glad to announce the release of the latest version of ADSelfService Plus – 5.3 (build 5300). This new version introduces ‘Help Desk Assisted Self-password Reset and Account Unlock’ along with some major enhancements and bug fixes. Features: Help desk assisted self-password reset and account unlock using Active Directory attributes as security questions to verify user identity. Enhancements: Updates Java Runtime Environment package to version 7. Supports TLS 1.2 for heightened security.
Password history enforcement
We have deployed ADSelfservice Plus and are using it successfully. However we just discovered what could be a major issue. It appears the product allows users to re-use passwords, because it doesn't look at the AD password history. I found and checked the box on the Policy Configuration screen, under Reset & Unlock, that says "Enforce Active Directory Password history settings during password reset", but it doesn't seem to work. In testing I can reset a password, then run again to reset to a new
Service DeskPlus improper identification of Exchange Management Console
Hi there, We are trying to get everything configured correctly and have been running into a few issues. Right now our intern tells me that the asset management side of it is identifying all the installs of the Exchange Management Console as being under licensed, however our Exchange Server installations appear to be compliant. We just need some clarification on this. Also, we noticed that Virtual Machines (all are Hyper-V Virtual machines) are not identifying which host reside on. This is useful
Unable to see a flow's source port
Hello I am very new to NetFlow Analyzer (so this issue may well have an easy fix). I am trying view sets of flows under the "Conversation" tab. In the example below, I am viewing traffic under a certain IP group named "Server Traffic" involving only local address but the problem remains when analyzing IP groups consisting of global addresses. In the attached image, you can see that I have two columns labeled "Port" and "Dst Port." I am assuming (incorrectly?) that the "Port" column is supposed to
Password Reset Schedule Failure
I have setup a Schedule for password resets. However it just fails, no messages, no errors, not even in the audit log, it just does nothing any ideas?
service requests vs incidents
Is there a way to merge an incident with a service request.? we have responses to service requests coming into the service desk as incidents and we are unable to merge them with the service request waiting.
Completed Approvals Being Regenerated into Pending Approvals
We are working with Servicedesk Plus (Ver 9.1 Build 9100) and we are having an issue with Approvals for Service Requests. Through testing I have concluded that every time a technician performs an update to the “Resources Info” section by answering the customized questions for any given Service Request, and then saves the request, this puts the request into an “on hold” status. I’m not sure why this happens, but once the request is in the “on hold” status it wipes out the prior approvals that were
[Applications Manager][Latest release] v 12100 is now available!
ManageEngine Applications Manager's latest release, version 12100 is now available for download. Though a minor version upgrade, this release adds three new features through monitoring capabilities, along with a few enhancements to existing features: Resin app server monitoring: Provides a better insight into Ceph storage environment, by measuring metrics like overall health and availability, OSD Status, Placement Group Status and storage capacity. Read more> Ceph storage monitoring: Tracks Resin
Powershell Custom script Error!
I've been grappling with this issue for a few days now, and can't seem to figure out what is causing the permission issues that Manage Engine is having when attempting to run my powershell custom script. I've used the same variable calls as well as powershell custom scripts successfully on new user creation, however when i'm attempting to use custom scripts at the end of the modify users templates i'm getting permission issues. For example i'm attempting to create a new folder upon the execution
Interfaces in virtualize OPM enterprise model
I have build an OPM enterprise system on VMWare (all devices in this model are virtualized by GNS3 and VMWare ). In OPM (both Central and Probe), when I select tab Network -> All Interfaces, I cant see any interface in my model (It shown "No record to views"). Is this normal? If I build an OPM model in real system (not virtualize), can it monitor all my system's interfaces?
adding HTML comment block in solution
Hi there, SDP build 9041 As the subject says. When creating/editing solution, if I typed an HTML comment block, it won't appear after saving. If I edit that solution, that code is gone. example: Add this block of code in the solution: <tr> <td nowrap="nowrap" class="fontBlackbold" align="right">Username</td> <!-- sd-11880 Loding domain list To login AD authentication or local Authentication --> <td nowrap="nowrap" align="left"><span class="fontBlack"><input name="j_username" type="text" class="formStyle"
How do i configure Email Alerts in Opmanager??
Dear All, I am trying to configure the email alerts in Op manager when a Node get down or any thing happened and it should generate alert and send to email. I have already configure the Email Relay settings in Op manager but the email alerts are not working fine. Please can any one help me in this regards? Many Thanks Saroop
Purchase Order From Email
There should be a way to send the email to the vendor of a purchase order from the technician's email address. That way if the vendor responds, they email the tech.
PostgreSQL is taking a lot of space in Firewall Analyzer
Hi, We have Firewall Analyzer running on Linux OS with FWA version 8.0. We observed that pgsql database is taking a lot of space. Also even after changing the database storage option to 1 month from 2 month space is not getting free. Any solution? Thanks in advance.
Firefox 39 refusing to connect to web admin
Starting with 39 version Firefox has removed support for SSL3. IE11 did this in April. Soon there will be no modern browser to connect to EvLA management panel. I'm connecting with IE9 for now, but soon we might upgrade to IE11. Are the plans to update security of EvLA to use TLS? Can i somehow disable SSL and connect via plain http to the management panel?
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