HTTP Status 404 -/ The requested resource is not avalable
Hello. I am having a problem with a recent linux installation of SDP. I was trying to configure HTTP to HTTPS redirection (to secure traffic to/from SDP) by following the instructions here. (https://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl2) Prior to that I successfully changed the Web Server Port using the script /ManageEngine/ServiceDesk/bin/changeWebServerPort.sh The following was done. Stopped servicedesk with /etc/init.d/servicedesk stop Confirmed process ended,
AD import, not all users are showing up
A few days ago, i started from a fresh install (9046). All users are correctly imported from active directory (i see all the users in the system log from SDP) but in the requester list, some users are missing. I did the upgrade to the latest build ( 9100) but still the same problem. Anyone else with this problem? I already sent a mail to the manageengine support team. Regards
Import Requesters from Active Directory stopped working
The Import Requester from Active Directory stopped working. At first it was only giving us the User OU and not the rest of the OUs in our AD. I ran the following commands on the database delete from adousrelationinfo; delete from adorganizationalunits; and restarted to try and fix the issue. I am now getting the following error. I have tried multiple logins.
[API/Email] Adding another reply to ticket via API or Email
Hi, Im trying to integrate two seperate service desk systems - one ManageEngine ServiceDesk and another one (probably custom). The only way that I could gain this is via e-mail, but is not a problem for me to write some program in Java, which will fetch and parse incoming e-mail and put into servicedesk via API I need to achieve: - Same information on both systems in tickets (Priority, name, description) - Working replies (so when someone answer on MESD, system generates email and send to My questions:
Servicedesk Reporting By Service Category
Hi, I´m working with the CMDB in Servicedesk Plus and have made a good working Service Category with IT-Services containing relations etc. In the CMDB I´m able to see the signs if a Service is affected by Incidents, Problems or Changes. But how do I make a Custom Report to show how many Incidents, Problems or Changes are affecting a specific IT-Service? I am not able to find Service Category in the reporting module for Problems or Changes. I would like to “Group by” Service Categories for Problems
Service Desk - Technican / Hardware Specifications
In the install manual for ServiceDesk the hardware requirement chart tops out at 200 technicians. If my organization eventually adopt this tool for all functionality in IT, we would have closer to 400 technicians. First, can the tool comfortably support that number? Second, what hardware specifications would then be recommended at a 400 technician count?
Loaner Equipment in SDP
How are SDP admins handling loaner equipment within SDP asset module? Any suggestions are appreciated. Regards.
Error in WebLogic monitor
Hey there, I´m having trouble configuring the Aplication Serever WebLogic 11g on APM plugin for OpManager. I was able to create the monitor but this warning message apears on the op of the monitor and no data besides the availability is being display: WebLogic is installed on a Windows server 2012, is the AppManager asking for Windows permits to install somthing? Or is it asking for WebLogic Permit? as far as I know the user configured has admin rights. On the other side, on wich port should i
What version/release or maint levels of ApplicationsManager will support monitoring IBM MQ V8
see question above
Problem with AppM
Hi team, I have an installation of Applications Manager 11 licensed running on MSSQL. I have another free version of AppM 10 with MySQL database installed on the same server where I have the licensed version. I can live with both Apps on the same server? Because I have a problem, when put into operation the free, falls within 5 minutes automatically.
Redis/mencached/php-fpm support?
Hi guys, Does ManageEngine have native support for those services? Regards, Alexandre
Rest API - Add Device to Notification Profile
I'm looking to use the addDeviceToNProfile command to add devices to a profile. Below are the Parameters needed to be changed to do so. The criteria parameter say to refer to the table below for the 26 criteria but I am unable to find this table to help me figure out what needs to be put in this parameter. If you could provide this table with explanation that would be great. apiKey* - API Key to access your OpManager server. deviceName* - Name of the device to which the notification profile has
Making imported Active Directory user a Technician
Hi... I'm very new to Service Desk Plus. I'm currently trying to get it up and running. I've connected SDPlus to Active Directory and imported my users. Is it possible to take an imported user and automatically make them a technician? I'd like my technicians to use their AD credentials to login to SDPlus rather than using the Local Authentication. Thanks in advance for any help! :)
Line Breaks in Request Notes
Hello, I'm having an issue where line breaks are not showing up when I add notes: As you can see, the image is quite stretched; any help would be greatly appreciated. We are using: Your Version : 9.0 Build 9035
How to issue Purchase order for a subscribed service and manage it in Service Desk Plus?
Hello, I have tested the "Purchase" section for products and it works well for business needs. What is the way to handle a PO for subscribed service? I'll provide the scenario as follows: 1. We need to subscribe to a new Internet Service Provider. 2. I can issue the PO to the service provider through the Purchase section but that item will be recorded as a product rather than a renewable service. e.g. Dedicated Internet Connection charges = 4000 will be recorded as a product rather than a renewable
I am unable to delete a probe from the central server
Every time I try to delete a dead probe I am receiving this error: "the parameter apiKey is not available in the request". How can we delete a dead probe from the central server? Thank you. Rob
searchable combobox
we have thousand of site in our service desk..is there any way to make the site drop down searchable??
Backup Scheduling doesn't show backups
Hello to all, we have experencied a curious problem with SDP backup scheduling. We can see a finished backup on server but SDP doesn't show it on backup list. Do you know why? Is this backup correctly finished? Thanks in advance
Unable To Sort By Numeric Fields
Hi, We have one numeric field in the service desk, which contains a priority number given by the requester. We have a custom report that we use to display this priority list, but we seem to be able to sort our report by all fields except for this numeric field. Is this a bug that it isn't possible to sort / group by numeric fields? It doesn't appear in the group by or sort by list when creating the report. Regards,
Cannot edit Requester Name using edit button
In a request, using the "Edit" button found in the "requester Details" we are unable to update the requester fields. The text box changes to look editable but it is not possible to change the "Requester Name" in this field..
Unable to send due to java.net.SocketTimeoutException
In OpManager, when I set up the e-mail I do the test and will OK but when I go in the notification profile and send it ta test error My version is 10200 Unable to send due to java.net.SocketTimeoutException PS: it's account GMAIL Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Error after enabling Threshold for Script Template
If I edit a Script Template I can test and save successfully. However it I attempt to Enable Threshold and then save the template I get the error: Error occured in template modification. And yes the word occurred is incorrectly spelt in the error message.
New Install Web Interface Cert Authority Invalid
We are trying to install the trail version for evaluation and we are having cert issues. Do you have the instructions (CentOS) to configure the SSL cert so we can continue the evaluation? I have a PKI server that I can create a certificate from. Thank you.
can I trace the ip of a failed administrator login
We are testing the audit manager and set an email alert to trigger when the administrator logs on to any machine and the password fails. The alert does work but can we get more information like the IP address of where the log in is coming from if not from the local machine but say from an RDP or other type of connection.? We are getting this alert trigger to a new domain server we are setting up and we are currently not logging in, :)
Desktop Central Custom Query for local user report
Dear Supporters, Please help me how to create a report of multiple Computers about a local user (name "itolocal", for example) and its Status (disabled/active). I use a domain admin user to scan. I use Desktop Central version 9 build 90003 and pgSQL. Many thanks!
Adding a feature to the mobile device App?
I have a significant amount of staff who are looking for a mobile tool to see the organization chart and search employee's while out of the office visiting clients or on the road. Is it possible to have the Organization Chart and also the employee search fields added into the mobile device App? I have had a look but I have not been able to find how to enable this feature
Additional Features in AD Self Service
Good morning, I wanted to inquire and see if someone can answer the following questions: 1. Does AD SelfService Plus offer two factor authentication for the enrollment process? 2. Can notifications/reports/logging work with third party tools such as Splunk? 3. How do I customize/edit some of the pop up messages already built into ADSSP? Such as the force enrollment prompt? 4. Has there been any successes with ADSSP and McAfee EndPoint encryption? Any answers would be greatly appreciated. Thank
SDP On demand - CMDB issues
Hi SDP team, I'm currently testing SDP On-demand. First of all, i was absolutely gobsmacked by the fact that the on demand version has a completely renewed interface, while on the forums a thread has been locked regarding the renewed interface of the on-premises version. A post that is more than a year old... To the point, currently in the SDP On-demand version i can only add the following: Access Points Printers Routers Switches Workstations Non-controlled workstations Servers Projectors Scanners
assigning roles
I created a new role which I have to assign to certain techs. My issue is when I go to assign the role, it does not show up at the bottom. I have SDadmin, SDAdminsite rights. Can somebody help me? Thanks Gunnar
Not saving Changes
Hi, We are running 11600, we cannot save any changes for some reason. Example1. When changing thresholds, it says it has changed the threshold, you refresh the page and it goes back to the old setting. Example 2. When changing the vendor/device type, press apply. It says it has saved the change to the database, then refreshes and the old values are there. Getting very frustrating as I cant actually change anything! Thanks
Templatesfor Alcatel Lucent 6850 switch stacks
Hi, We have purchased OpManager and are trying to get our Switch stack monitored via SNMP. Are there any templates for Alcatel Lucent 6850 switch stacks, how do we request this? Regards Mike
Modification Template dont have modification Lync feature
Can we have/show Lync Modification properties on Modification template?
Show time password changed and password expired
Can we add coloumns on AD Search with property Password last set and password expired on ?
Difficulties customizing translations
Hey guys, The translation of SDP+ in Dutch is very poor. Possibly due to machine translation. I've started optimizing the translations in Dutch, but i encounter some incomplete or non-existing strings in the Dutch language in the Admin --> Translations module, specifically (what i noticed so far). The issue seems to occur mostly in the Purchasing module:
Default Request Template options grey out
I previously edited my Default Request template and deleted the Sub category and item options. We are now implementing these in our template however they are greyed out and I don't have the option to add them. They are set on the Technician Template and the requester to view and edit are both selected. Is there a way to make a brand new Default Request Template or does anyone know how to edit this. Thanks
Mail Fetching stopped after problem processing email
Hi Folks, I experienced an issue when service desk plus was processing an email, the email caused the program to turn off mail fetching 1. Is there any way to investigate why the mail would have stopped the mail fetching? 2. Is there any way to set up automatic emails when the system has stopped mailing fetching? Version of servicedesk plus is 9045 Thanks, Cahal
Subcategory free text
Hello Team, Is there any future plans to edit the "Subcategory" with free text? I suggest if we can only allow it to the "Subcategory" field, once entered and hit enter, I get a pop-up window with all that applies for this "Subcategory" from Categories and Items, then I can choose the row that fits. Please let me know if you need more clarification... but I think this feature will really help everyone to achieve what they're looking for... Technician and Requester. Kind Regards, GS
ServiceDeskPlus Scheduled Domain scan wont pick up new machines
Hi Guys, We've noticed a recent trend with our new machines we've deployed. Some machines are picked up by the AssetExplorer Agent during our weekly automated Domain Scan, but others fail. The Windows image on these machine are deployed from a base image we use on all machines. The below example is from the aeagent.log file from one machine that reports (what I think) is a successful transfer back to or SDP server. [06/16/15][12:39:47][FileAccess.cpp][79][INFO][1772] ::Success in opening
Scheduled backup window to suppress performance alarms
Whenever my Veeam Backup runs, it triggers CPU alarms on all the VMs it's backing up. Other monitors (like VeeamONE) automatically identify backup events and suppress performance alarms during these events. Can you please add a "backup window" option, where I can select which alarms to suppress during that time?
New Report Help
Would it be possible to create a new report to retrieve the number of Unread messages in a user mailbox and sow the Subject of these unread messages?
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