SDP On-Demand - how to reset requestID to start from a 6 digit number ?
Hi, I am looking at using ServiceDesk Plus, Cloud on-demand version. I want to know how I can change the requestID to start from a 8 digit number eg start from 6000000 and then increment up from there ? Is this possible ?
Login issue after upgrading Netflow Analyser
Hello, I would like to seek your assistance after I have upgraded Netflow Analyser. The old server was running Centos 6.3 and Netflow analyser 9600. Now, it's running Centos 6.6 and Netflow version 9860. After upgrading, I could login by account admin without any issue. If I use an Operator account, I could open the page but after filling username/password, it raises error "Access to the requested resource has been denied" as below. Could you please instruct me how to deal with this issue? Thank
Errors When Accessing SDP with Firefox
It seems the newest release of Firefox includes an identifier for the "logjam" vulnerability, which is causing an error when attempting to login to our ServiceDesk Plus server. The error is: SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) Any suggestions? We're not having the error with Google Chrome. We're running build 9046.
Google Chrome support for SDP On-Demand while single sign-on is enabled
Hi all, Is anyone able to get manual login prompt authentication to work while having single-sign on functioning? We have SSO working on IE which required an edit to an iis config file to bring SSO to the top of the list. Then, when using Google Chrome to try to authenticate, it does not accept the login and only produces an event log entry that does not show a domain.
How can I attach a temporary non-IT asset and pictures to a Request?
Hello, I receive a "Request(s)", that I need to assign a temporary asset too. I need to document when the Requester has the temporary asset. How do you do it from the "request page" and can I run reports showing an asset and all it's users with time frames? I also need to add pictures and documents to a request to show work that has been completed. How is this done? Thank you
Monitoring by agent
Can anyone tell me if the ManageEngine want to create a monitoring agent to OpManager. Thanks.
Service desk Plus Mail Fetching Exchange 2013
Currently unable to fetch mail from Exchange using IMAP port 143 get this error Error while connecting to mail store: javax.mail.MessagingException; nested exception is: java.io.IOException FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox:[null] Any help with this would be appreciated
Adding users/requestors
Is there a way to add the users/requestors myself? I do not have AD FS, nor SAML. I would like to import from a CSV but setup username and password for each so the end user does not have to create a ZOHO account. Is this possible or do the users have to create a ZOHO account to sign in? I have several domains on google for work but we have not migrated their email accounts from the old server to google for work domain. Any suggestions or recommendations? Thanks
Locking Down SLAs
Is there a way to prevent technicians from changing the DueBy Date?
ServiceDesk Plus License Downgrade
Is there a process for downgrading the Pro license to Standard? What features would be lost and are there any database implications? We are no longer using the Asset Inventory features of the system and only rely on the request/ticket management features. So we do not want to lose any of that information. It looks like just annual technician subscriptions are needed & cheaper to boot. Thanks
Pull in Item to the subject line
I am making use of the template function and one of the templates I have setup is for password resets for our various systems. I have the "Category" setup as Password Reset and a sub option "Item" setup as a drop down with the various systems. I have also setup a subject line which reads "Reset Users Password" however I want to know if it is possible to have the subject line pull in the "Item" drop down. So for instance I thought it would read something like "Reset Users Password $Item" with the
How to retrieve the ID of the last reply
Hello, I am using ManageEngine Support center plus API to manage requests through a C# project. I need to retrieve the conversation ID from a request. When I use the "getConversations" API method, it only gives the ID of the first reply to the request, whereas what I need to retrieve is the ID of the last reply. Is there any way to do that ? Any help is much appreciated.
Adjust Report Format
Is there a way to modify the columns in the reports, ie. make some larger and some smaller in width? Thanks Tom
Bad Notification Message When Linking Accounts Fails
Hello ADSelfService, We have a IBM AS400 system and would like to give our users the possibility of reseting/unlocking their AS400 account's with the self-service functionalities. When trying to link accounts, the system throws a bad message if a user enters the wrong credentials: {"TEXT_KEY":"ads.common.error.invalid_credential","SEVERITY":"severe","ERROR_CODE":7,"ERROR_KEY":"INVALID_USER_OR_PASS","DISPLAY_TEXT":"Invalid User Name or Password"} The normal user won't understand what is going on.
deploy question
When i press the deploy immediately button , The deploy waits the 90 minutes anyway ?
Is it possible to unassign a request through API ?
Hello, I am using ManageEngine Support center plus API to manage requests through a C# project. I am trying to assign and reassign requests, so basically changing supportReps within the same group and sometimes from one group to another. To do this I am using the "updateRequest" API operation., So here's an example of what I want to do: I have a request R. It is currently assigned to group G1 and supportRep S1. I want to assign it to a group G2 and leave supportRep empty. For this reasons,
Report for incidents/requests per workstation
Hi, I would like to be able to run a report against all workstations that shows requests and incidents linked to them. I can see this as a canned report or find a why to build it with custom reports. Can you please help. We are on a MSSQL database. Thanks
Change the details in My Request Summary
Hi, I want to change the sections under My Request Summary block in the requester home page. Now the sections under this area are Pending, Awaiting Approval Waiting Update. I want to change these to Open Request and Closed Request. How can I do this ?
Dynamic columns
The columns in most of the summary views need to be dynamic for resizing and reordering fields. Often times, critical information is simply cut off and you can't read it without drilling into an item for further detail. Jeremy H. Danville, CA
Using the Opmanager API
I've been trying to use CURL to access the Opmanager API to put devices into an unmanaged state. The code I've been using is: curl -vv -X POST "http://its-opmp-001/api/json/device/setManaged?apiKey=<from Admin RestAPI page>&manage=false&name=its-log-001" To which I get the following response < HTTP/1.1 200 OK < Server: Apache-Coyote/1.1 < Set-Cookie: JSESSIONID=E629D5D4BD5F7B55FFBCCBF30A11AE69; Path=/; HttpOnly < Content-Type: application/json;charset=UTF-8 < Transfer-Encoding: chunked < Vary: Accept-Encoding
Report results dissapear
When I run any report the report results appear on the screen for just a second or two and then disappear. I then get the message "No data available for the specified criteria." I have checked my domain settings including my domain controllers and they are correct.
Legal notice Font
Is there a way to change the Legal notice font size? it is wicked tiny and hard to read on the systems that it is deployed on?
setting up SSL via tomcat/adssp
So, I've created a new java keystore using the keytool app, I've imported our companies public and signed certificates to that keystore. I've copied the keystore to the /conf/ folder and renamed it to selfservice.keystore. I've adjusted the server.sml to point to the new keystore and added a few recommended options to get our certs to load: <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" name="SSL" maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
Trying to implement SSL for ADSSP
So, I've created a new java keystore using the keytool app, I've imported our companies public and signed certificates to that keystore. I've copied the keystore to the /conf/ folder and renamed it to selfservice.keystore. I've adjusted the server.sml to point to the new keystore and added a few recommended options to get our certs to load: <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" name="SSL" maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
Problems Updating Secutiry Que & Ans from IE
Hello ADSelfService, IE is a commonly used browser in our environment, and in the majority of cases, some users are restricted to use other browsers to access the network where our ADSelfService Server is installed, whitch makes IE a very important browser for this tipe of users. We noticed that users aren't being able to update their Security Q&A from IE, but in turn, if an other browser is used (i.e FireFox) they manage to update the Q&A. Is there a way to troubleshoot this? Thanks & Regards,
AD Self Service Plus icon missing
After installing the product on a 2012 server, it ran. I made changes that would allow for SSL. I had to restart the server in order to complete the changes. After I shutdown the AD SelfService Plus server it would not come back on. Then I remembered I had set it to run when windows starts. So I rebooted the entire server. It still will not come up. I looked in the install directory, but there are no exe's to run. Additionally, there is no program called AD SelfService Plus in the start menu.
Password Expiry Notification test email?
I have had the password notifier setup for a few years now without issue, getting ready to update the email verbage and was wonder if there is a way to send myself a test message with the updated verbage from the notifier to see how the format looks in email? thanks in advance! -Kevin
Patch Tuesday 2015 - Patch Install Failures
Good morning, we've found 4 patch updates that are consistently failing, on multiple servers: ===== Patch ID 5000068 BulletinID SP-019 This patch has been installed on a server, rebooted twice. Desktop Central sees it as needed still, the technician deployed it again (through DTC). The technician rescanned the computer again, and DTC still sees it as needed. ===== Patch ID 18070 Patch Name Windows8.1-KB3046339-2012R2-x64.msu Updated On Jul 14, 2015 BulletinID MS15-068 MS KB 3046339 Hyper-V update.
Suggestion - Add "Computer Workbench" to keep focus to single collection of Computers
One of the more bothersome issues, our DTC users frequently have to deal with, is after having selected a Custom Group, or even Domain group of computers to work with (such as from the patch management tab), they will click on one of the computers to expand the details, and if they try to return back to the collection of computers they want to work with, they are back at the start, having to again filter from all computers, back down to the, custom group or domain etc., that they started with. This
Change Management: Standard Change Request workflow
Hi all, We're implementing Change Management and, as you know, there is some debate about whether a standard change request should spend its live-cycle as a service request or be converted to a change request. There are arguments on both sides, and I understand the matter to be subjective. We would like to use SDP to track our standard change requests. We've defined our normal change request, leaving it primarily as it is by default. However, what can people recommend for the Std Change Request.
Attribute
Tell me , is it possible to add a third-party account attributes , besides those already mentioned? Imort configured through LDAP. For example I would like to take the value attribute thumbnailPhoto and get photos of the author requests
HOW TO MONITOR PALO ALTO FIREWALL
Dear Sirs. we are using a FIREWALL PALOALTO as a firewall core. we are using OPManager Ver. 10.0 and at templates Paloalto does not exist. we has downloaded the next file from internet: PaloAlto4020.xml would you be mind telling me how to include PALOALTO at OPManager template to monitor this equipment, please? is it usefull the file: PaloAlto4020.xml? this file was taken from the following link: https://resources.manageengine.com/resources/resource/palo-alto-4020-pan-template waiting your sooner
IE 8
Hi, When you register a query in the browser Internet Explorer 8 instead of a single query is logged in the system of two identical right. The Service Desk Plus displays an informational message "for IE 6 and IE 7 is not fully supported. Some features may not work properly." If you are using a browser version 11 or other browsers such duplication does not occur. Question - why the system issues a message when you use IE 8, and why there is duplication of requests? Compatibility Mode is disabled.
Unable to get proper data for Ifindex5
Hi , I am using essential (free edition) of Netflow analyzer 11.0 , with Router Mikrotik 750GL , WAN cable connected to port 1 and LAN cable connected to port 2 which goes to another switch. I am getting proper as per my requirement , upload details with proper LAN IP address (Src IP) and WAN address (Dest) e.g. Source IP 192.168.10.56 and destination IP (A.B.C.D) and upload data size. But I am facing problem for Downloading details e.g. Src IP (A.B.C.D) and it is showing my destination ip (x.x.x.x)
Deploying Patches - Not Applicable
Hi all, I'm new to this forum, and relatively new to Desktop Central and deploying patches. I am going through the Critical patches which have not yet been approved. I have set up a VM to test the patches on before I roll them out to other machines, but when I try and push any Windows updates out, I get: "Patch is not applicable for this target" I thought it may be because I don't have any other installs on the machine. It's very basic, only has Windows SP1 on (Windows 7) but cannot seem to work
ServiceDesk Plus 9102 Released
Dear Users, SDP 9102 has been released and can be downloaded from the URL below https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9102 SD-60318 : Request reply/forward notification window sends an email even when the Cancel button is clicked. SD-60229 : Duplicate requests are created in IE8, after clicking (single click) the save button. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
API Test Page not working
Hi @all, I found this documentation https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html but the webpage to test the API ( http://<server>:<port>/ html/APICall.html) does not working/exist. Does anybody know whether this documentation concerns to the actual SDP release??? If so is there something special to configure to get this working? Thanks in advance Christoph
Set task owner on request create
Hello. Is there any possibility (custom script?) to set task owner in request when I have to set specific task owner to specific user group. For exmaple: Requester group: ERT Task name: Verification if requester group = ERT -> Set task owner (task name = "Verification") = AAA group if requester group = ADF -> Set task owner (task name = "Verification") = CCC group How Can I do it?
unable to connect to server when trying to download apps
Please help
transfer only tickets to new server
Hi, could you help, we wont transfer only all tickets without configuration current program to new server. Is there any method to do that. We try transfer data with help backup file, but result this procedure was copy all configuration to new server. Good result for us will be transfer only information about tickets in read only mode like archive and nothing about configuration previos server. Curennt version SD 9045 with MS SQL 2008R2 server. Thanks for reply.
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