automatic e-mail fill parameters
Hey guys, is there any possibilty to name some variables / parametres that fill in details like names etc automaticlly. especially for service requests relating to a new employee. For example you edit the request for a new employee joining the company soon and add all the stuff he /she needs - hardware software etc. This Details should be and will be send to a technician / approver and so on. the best way would be that there will be a mail to an extern who sets up the hardware and in this mail this
Ticket number missing in All Requests
I'm looking for Ticket # 2244 in All Requests (sorted sequentially) and I can see 2243 and 2245, 2246, etc, where is 2244? Is there a database of all ticket #'s created and their status? Will it tell me if it was deleted, merged, etc?
Opmanager Failover
Hi, I am running a opmanager server without failover for over a year. I now feel the need to have a faiover in place. Can you guys please point me to documentation on op manager failover setup. Can I have one more instance of op manager running on the failover machine.
Change Stage
I wanna add new "Change Stage". İs this possible at next releases?
Task Assigning
We have a template setup for New User setup requests that consists of about 8 tasks that need to be completed. A feature that would be nice would be the ability to assign tasks to the owner of the request. This would save us from having to go in and set tasks to that owner manually. So basically I would like to see an option under Owner to be something like $requestowner$ as well as a list of all the technicians.
Requesters sees a diferent fields order made on Incident Template
Hello all, Im facing a problem and I would like to anyone may help me... I have created many templates and ordered the fields grupping them by meaning... BUT all requesters sees a different field orders. As the example attached, field "Telefono" was build in Templates to be under Requester Details, and when we login with a Request user, we see the field "Telefono" under the Incident Description... Has anyone faced this problem already? Anyone knows how to solve? Thanks in advance, Camila F.
Add cost to asset's cost from add work log in requests
Hi Dears is there any way to add automatically cost of technicians works on the asset from the work log of the request to asset cost? I want to add total charge of request on repair of the asset on the cost of the asset. how i can do it? Best Regards
Error on site
Hello, I found error in page http://beta.servicedeskplus.com/html/adminguide/api/request-operations.html#Requests On Page <operation name="GET_REQUEST"> must <operation name="GET_REQUESTS">
Resource Info
I wanna customize resource info.For example; I have dropdownlist and textbox. I wanna this if first option selected textbox has to visible else textbox has to invisible
Upgrading Problem
Hi; My version 9.0. build 9048 and i'm trying upgrade to v.9.1.I downloaded this option( https://www.manageengine.com/products/service-desk/service-packs.html ). But i saw " patch can be applied only over 9100 build. incompatible service pack ". What should i do?
Why we are currently not upgrading to the PRO version of ServiceDesk Plus
Hi guys, Thought I'd share some feedback as to why we are looking at putting in Spiceworks for Asset Management rather than upgrading to ManageEngine Professional. Basically it comes down to administrative overhead associated with your price structure. For example, lets say we currently have 500 nodes on our network and we purchase a 500 node license, by nodes I mean servers, switches/routers/etc, workstations, laptops, VoIP phones (??), and printer/scanners. Under the current licensing this would
ServiceDesk App
Morning All. I'm having a little trouble logging in to the ServiceDesk app on an iPhone? All I keep getting is the Request has timed out when it comes to me logging in. Just wondering if anyone else has had this problem, and if so, how did you overcome it? Also has anyone had any success in using the app at all? Reading the reviews on the app store, it's all a bit hit and miss by the looks of it.
Sending SMTP problems
Hello all We have moved to google apps and we receive email perfectly fine, but when we try and send email we just get an error, failed to send. We change the port to 587 and also use authentication, but we just get the error on sending any email. Any ideas?
Put Request on hold status via email
Hi All. I have a problem. I can not change status request vie email command to status on hold. Status Closed, Open etc. work fine, but when send mail like this @@OPERATION=EditRequest@@ @@RequestId=5@@ @@RESOLUTION = Test res@@ @@STATUS = On hold@@ SDP 9.1 Build 9100 create new request insted update Request number 5.
SupportCenterplus 8.0 Released
Dear Users, We are glad to announce the new version of SupportCenter Plus - SupportCenter Plus 8.0, which comes with new features and lots of bug fixes. Customers can download the hot-fix from the below link https://www.manageengine.com/products/support-center/service-packs.html The list of new features and issues fixed is available in the below read me link. https://supportcenter.wiki.zoho.com/ReadMe-V3.html Regards, Siddik
Search
For a period of time the search functions have not been working properly. Trying to search on a name and while the ticket may come up, the contact will not come up. Sometimes nothing will come up. This includes searches by name, email, or phone number. If you try to search in Contacts the name will not come up either. Sometimes the best luck has been to go to requests tab and search from there and then the odds are better that you can find this contact. We have found re-indexing has helped,
Sample Costume Menu
Hi, I am intrigue by this functionality costum menu. I want to learn how it works and can you please give me a sample of working costume menu. and what type of additional menu I can add.
User Configuration
I have a couple questions about Connecting OpManager Through AD. I have set up my Windows Domain and I have set up the Pass-through authentication. I'm able to log in with my domain credentials after I add it as an AD User. My question is I thought the check box for "Enable Auto Login" would allow the groups I designated to log in with the access it was assigned in. This doesn't seem to work, the only users that can log in are the ones I set up as users in the system. The other question I have
ServiceDesk Plus 9042 Released
Dear Users, ServiceDesk Plus 9042 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9042 SD-56514,SD-57537 : Approvers configured in the service templates are removed automatically. SD-58426 : Able to configure a service request approval stages in a template without any approver. SD-58425 : Clear button not working properly in the stage approval addition popup of the
Errors in Distribution Server Logs
Hello After upgrading to the latest version of DC (91042) I've seen this when looking at the "remote office" information: When I click on the "view" link I see this: I opened up the dsaccesslog.txt on the server, and for this distribution server, I'm seeing the error "DSERROR 10002" in the logs. For the other servers - which show "replication cycle completed successfully" in the web interface, I'm seeing a "DSERROR 10003" at every replication cycle. Can you tell me please - what are DSERROR 10002
File availability in a mapped drive
Hi, I am looking for a way to monitor the availability of a file in a file path, catch is file path is in a mapped drive.
Capturing information from Service Request to task and Changing SLA via Business Rule
Hi, I would like to ask two following questions: 1. how to capture the content on Service Request description and transferred it to the task description attached to it. What I need from here is to get the information entered on the description to be immediately transferred to the task, so that the technicians can see it immediately via notifications on email once it's created. 2. how to change the SLA of Service Request by using business rules. Basically I want our VIP users to have immediate high
Opmanager Top 3 CPU Processes
What script or WMI command does Opmanager use when getting the top 3 cpu processes when the CPU utilization monitor is triggered?
Incident escalation
Is there a way for an ServiceDesk operator to escalate a call manually. e.g. if a 1st level support operator cannot resolve a problem then can escalate the call to the 2nd level support group.
Windows 8.1 and MDM
Hello, I'm wondering if there are any plans in the future to allow windows 8.1 devices in the Desktop Central MDM app. We currently have several Surface Pros that will be used by people who will only connect to our network intermittently. We will have no way of tracking those devices without MDM. I read in an article from 2013 that Windows 8.1 includes the OMA-DM API that will allow companies to write to include these devices in their MDM platforms. Any information you could share with us would
Cannot view layer 7 and source/destination data
Greetings, I installed and configure latest Netflow plugin for OpManager and I´m having problems visualizing the traffic by layer 7 and by source/destination. The device is a cisco ASA 5525 (no other devices are forwarding Netflow packets at the moment) and in the NetFlow plugin I can only see the raw trafic (Mbps and total Mb). In application tab reads "No data to display". So the server is receiving the packets. I followed this instructions to enable netflow in ASA: https://supportforums.cisco.com/document/30476/configuring-netflow-asa-asdm
Lucene search
Are following limitations configurable? We absolutely need more than 500 or 2500 hits, or at least the most recent hits and not the oldest. This is an extract from the Adminguide SD+ Points to Remember: 1. Special characters cannot be searched 2. Request(s) whose description exceeds/or is equal to 64k cannot be searched 3. Search performed by Technicians with SDAdmin role will fetch 500 results 4. Search performed by Technicians with roles other than SDAdmin role will fetch 2500 results Best
How to Extract New Fields from syslog data?
Hi! I have ELA 10.0 and I need to extract some fields (src/dst IP, src/dst port, etc.) from syslog "Message" field. I found guide for extract new fields for windows log data. But for syslog I can't see "Wrench" icon for create and apply new pattern to extract new fields. On this point I see "Assign Tag" instead "wrench". There is a solution for syslog?
Buid 9101 Pack
I'm trying to package apply however I am getting these Message: They could help me ?
No alerts when PING monitored device goes down?
ey there, I have an OpManager installation with several PING monitored routers that were manually added (I don´t have administration) When a device stops responding i´m not getting any alert: How can i get alert whe the devices go down? Thanks! Regards
Get User's SiteID from dropdown on SD
Hi, I need use in Report by Select where clause whit accountid or siteid from account selected by user on header dropdown. Have any global variable with this information? How Can I get this information to use in my report (Select)? Best regards,
Add a Manager field into the Requester section of the Incident/Request form.
For the company I'm working for, this attribute is valuable for technician to determine who the manager is for the user when it comes to submitting for approval. Please add this field as soon as possible.
Script is Down
Hi, All of a sudden we are randomly getting "Script is Down" alarm that gets cleared after a while. The only thing I know has changed is windows updates that have been applied to the server. Running the scripts manually works fine ! What can be causing the issue and is there a know workaround ? 10:32:02:906 ALERTAUDIT: Update: At Tue Jul 14 10:32:02 GMT 2015. Service Down from Clear. Alert: Script_279024 : APP-V unpublish state script is down 10:32:02:922 ALERTAUDIT: Update: from Service Down to
Add emailed in Description to notification emails
Is it possible to add the message body (ie: description) to notification emails? We've done this with previous ticketing systems and would like this ability. Thanks
Contract Notifications
Please add multiple notifications reminders and the option to send reminders to non-technicians like managers and other users.
Deploying OpManager
Hi guys, We are interested to deploy OpManager in our company for our Datacenter to monitor Servers, Domain Controller, Mail Server, WiFi Access Point, Routers, switches, firewall, VMware host etc. I Want to know what level of monitoring OpManager provides, e.g. for switches: does it provide port to port monitoring, and likewise other Network connecting devices? Please share some documents to study and would be great if somebody share their own stories. (success or unsuccessful). Thanks in advance...
ConfigFile Manager
Testing out Oputils 8 and have imported about 140 switches into config file manager when going to the option to upload configs it shows that I only have 10 switches which I can upload a config to or even do for a bulk upload its missing 130 switches any help on how I can get the reset of my devices to show 1 - 100 / 140 Upload Config file to multiple devices Total Devices : 10
Integration between OpManager & Service Desk Plus
Hi, I install both products and are both full licensed. When i try to integrate these products, by OpManager, appears an error like this: "Check for service running oat http://<ipserver>:8080" All the configurations are correctly. I already check the service on Service Desk Server and it's running. The goal of this integration is to have all the CI's, created on OpManager, in Server Desk Plus, when a user creates a ticket, or when an alarm is generated by OpManager, creates automatically a ticket
Retrieving project and task information
I need to retrieve projects, their tasks and task due and completion dates. The REST API seems to cover only Requests. Is there a way to retrieve this project and task information?
Add Cost Column for Contracts
When looking at contracts, cost is not available to choose in the column chooser. Please add cost to the column chooser.
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