New Report Help
Would it be possible to create a new report to retrieve the number of Unread messages in a user mailbox and sow the Subject of these unread messages?
Report
I need a query that would give me the average daily number of help desk tickets received and completed for the last 2 weeks. Please help. Thanks.
How to import rule file and file config from checkpoint
Hi! What files must be imported to the firewall analyzer from checkpoint in order to make the analysis of the rules?
Testing Netflow installation
Hi everyone, bit of a noob question or two. I had NFA installed on my local computer for testing and crashed it recently. I have installed a newer version of NFA on a server and reconfigured my router to send data to it, however.... 1. when I attempt to add my router to the inventory/dashboard I am told that it already exists (I did add it earlier however wasn't convinced that I have set it up correctly - now I can't find it to edit it) 2. how do I test that NFA is accepting data. I can telnet
Total time spent in "Requests by technician" Report
Hello there, Can I change the value results in field "total time spent" to be showed in "days" intead of "hours" as is now? I really appreciate any help you can provide. Carlos Santos
Difference between leave date in system and mail.
Dear all, I see strange issue with leave apply. For example I mark leave from 30.05 to 30.05 but other technician get information that I will be OoO from 06.05 to 08.05 and it touch each request that date in mail is the requested date - 1. Do you know what is the reason? Thank you in advance, BR Sebastian,
Performance problems
I ask assistance team ManageEngine because I'm having a lot of performance problems with the tool in the past three months. Already opened several called bad nothing effective was applied and the problem still persists , occurs when the tool draws to limit memory consumption grows slowly until seemingly restart the service. This is happening many times a day which is compromising not only the bad performance credibility tool . Currently we have about 45 technicians and more than 2000 requesting spread
Associate Multiple Components to an asset!
Dear, How can I associate multiple components to an asset, the way I assign multiple assets to a department or site?
javax.net.ssl.SSLHandshakeException in OpManager
I am trying to use GMail for the mail server in OpManager. However I am receiving a javax.net.ssl.SSLHandshakeException when attempting to test the configuration. I have successfully setup ServiceDesk to use the GMail account. The forum entries I have found for configuring OpManager to use Gmail email servers are not working. Some of the options do not exist on the setup page. Any ideas?
Error with licence fresh install of CMDB Plugin
Hi! I installed CMDB plugin and whe i went to the tab in OpManager, it wouldn´t log in to the ServiceDesk instance (the user was empty and a long password appear). So I went to the service desk web (typing the SD port on the opmanager server) with default Administrator/administrator user, I created the same admin user in SD that the OpManager uses adn after that the CMDB Tab worked! When I was on the SD I noticed that the licence of the ServiceDesk was on trial mode, so I put the OpManager licence
Proper way to upgrade ADSelftService
We have a small AD in the lab with about 30 users and wanted to use the free 50 user system. I tried to upgrade from 5.3 to 5.3.1 today and it said I need to uninstall. I then uninstalled and did a reinstall. Upon choosing the same folder it says "Some files exist in the specified directory. Kindly provide a different". Did I lose my config? I did a backup but what gives, how do you upgrade this thing??
Upgrading to build 5301 from build 5106
Greetings, We are planning to upgrade our ADSelfService to the latest released build. Our environment has several computers with the GINA agent installed with our current build (5106). Is there any compatibility issue with our agents on working with the latest build, or any other issue that we should be aware about? Looking forward to explore the new enhancements! Thanks & Regards Mércio
APC Inrow RD Template
Template for APC Inrow RD 100 series (ACRD101) Thanks!
Request submitted through email with CC and BCC
Hi, I was just curious about the default behavior of ServiceDesk Plus when dealing with requests that have been submitted and have CC or BCC included. In a particular case we ran into a request was submitted to ServiceDesk Plus via a BCC. So the email looked something like this From: One of our users To: some.external.email@externalemail.com Bcc: oursupportdesk@somedomain.com The request was received and processed by our ServiceDesk Plus without issue. Then it was reported that the original recipient
the issue of authentication
I have 2 domain, and I am using Active Directory Authentication Earlier when entering the login for authentication is automatically added domain. Now this does not happen and I have to manually select the domain from the list. Tell me how can I fix it? earlier now
Software Assett Grouping
We are running Service Desk Plus version 9.0 Build 9044 We have setup the asset scan agent and so our Asset database now has most of our PC's and all of their software. We have a large amount of software that isn't applications as such, but components of software suites. IE. Microsoft Office has a large number of sub-components that are picked up. How can I go about grouping these into the main suite, so that reporting on software installed on PC's only shows the products we would have paid a
Deleting Messages
Why is it that, as a Technician, I can delete the messages posted by Users, but I cannot delete my own messages?
OpManager Reporting Virtual Machine iSCSI IP Address Instead of Network Address in vSphere?
First off, kudos to the OpManager development team for the vSphere support and the vastly improved VMware monitoring performance. It finally does pretty much everything we've been asking for in an intuitive manner. That said, I am experiencing some weird reporting with some of the virtual machines in my vSphere environment. A number of our virtual machines have secondary storage drives that are SAN LUNS attached via the MS iSCSI initiator on a back channel network that is not visible to the public
Active Sync Device Details
We are on the latest 5010 build, but still no Active Sync Device Details for Exchange 2007. I thought this would be implemented in the latest version? Thanks, Rob
Can a Technician change the template?
If a ticket has been created using the generic default template can a technician who is assigned the ticket get the option to choose the correct template? This would help if ihave customised all my templates . Example generic template used for applicaiton password reset. We then would look to apply the password reset template which has some additonal fields in it for the tech to select.
ServiceDesk Plus 9047 Released
Dear Users, SDP 9047 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9047 SD-59646 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
Self Service Portal Details
Request The ability to manually send the Self Service Portal details to a user. Via Technician or Link on login page. (Obviously not on SSO) Reason. SDP is not published externally however external clients and customers will email in requests but do not require the email as they will not be able to access it. I have to use a junk filter stopping any external domain from getting ANY notification. (I really dislike the all or nothing or nature of this product but alas we're tied up in it.) User
Business rules action to set an asset
Hi, I can't find on business rules menu, the action to set an asset. It is possible to set an asset on business rules? Criteria of my rules will be come from e-mail CC. I can only find the actions below: SPD: 9.0 / MSSQL
Extend Service Request side box information
Dear Support, Is there an option to extend the contains of the side box information of the Service Request? By default we see "Status" and "Priority" in the yellow box. We would like to see the "technician group" and "technician" information also. Is it possible? Regards, Miki
Best practice for IP server subnet
We have a subnet reserved just for servers. Since EventLog Analyzer currently does not automatically scan an IP subnet for new servers to add into the SIEM logs, I was going to add each IP in the subnet range with the proper credentials even if the IP address is not currently active. With a large organization, it is difficult to keep abreast of server adds and removals. My thought is when an IP is assigned to a server, the SIEM log collection is already monitoring that IP and will start collecting
Service Catalog Templates disappear after editing them
Hi i raised this issue a few months ago and the solution given to resolve was this below. Firstly as Admin i should not have to keep stop/starting the system every time i edit/tweak a template in the service catalog. As if i edit an existing work request template and save it and then refresh and go into the service catalog the updated template is not there. Only on doing the steps below does it reappear. Can a fix be found so that i dont keep having to do the following below! Connect to MYSQL Server
How to trigger submit for recommendation form
How can I trigger submit for recommendation form (sumbit for approval) within certain conditions automatically?
there's a problem when i try to run with linux boot
This is normaly run on terminal like this - Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 28 days Unclean shutdown of previous run. ServerContainer [CREATED] AdventNetCC [CREATED] and this is when i try to autorun with /etc/rc.local su - service -c "nohup /service/ManageEngine/SupportCenter/bin/run.sh -S >> /home/service/rc.local.log &" Server is starting. This may take a couple
Error in RUN Opmanager
HI, in running OPmanager service. this log generate in wrapper file in log folder STATUS | wrapper | 2015/06/16 16:41:48 | Launching a JVM... INFO | jvm 1 | 2015/06/16 16:41:49 | Error occurred during initialization of VM INFO | jvm 1 | 2015/06/16 16:41:49 | Unable to load native library: A dynamic link library (DLL) initialization routine failed ERROR | wrapper | 2015/06/16 16:41:49 | JVM exited while loading the application. STATUS | wrapper | 2015/06/16 16:41:55 | Launching a JVM...
Show requester login in Requester Details
We have user witch login not like login in email. Examle: requester id : ivanov Email: seller1@company.com "Requester Details" shoud contain Requestor Id visible to servicedesk agents. Who we can do this?
failed OS to boot
Dear Support Team, I use Opmanager 11 & my OS failed to boot. i backup Opmanager Folder. install new OS. How i can recover my DATA?
Edit Incident Templates
I am an Administrator in Service Desk. I want to add the following text box to an Incident template for Requesters to see. "Please list as much information as possible, including the location of problem computer and/or printer." I have added the box to the Technicians canvas and placed it where it would like it. However, when I save and go to Requesters canvas it does not appear. How do I get anything that I add on the Technicians canvas to show on the Requesters template? I have had this sentence
Exceptin in Sending Email
Dear Concern, I received a test mail. But getting an exception in sending email action. Here is the screen shot. I need your help. Regards, EMON
Find out who gave an admin more rights in AD-Manager
We have about 200 Admins in our setup in which 10 are SYSADMIN for the domain. Each admin was given the rights of a role on specific OUs. As a routine check, I found that one of the admins were given rights to far too many OUs and I now need to find out which SYSADMIN did that. The Audit log seems to only show tasks performed in the AD, but what delegation tasks were done on the admins. Where can I look?
Auto responders and ticket updates
Hi all We have Service Desk deployed as our Helpdesk solution in a managed services environment. We have taken on a new customer who is using their own solution to log support requests on our Service Desk platform. The issue i am facing at the moment is to do with support case updates and support call closures. Currently the logging of tickets works fine this way. The process is as follows, - support case gets logged with no issues, with ticket subject "xxxx issues" - We assign and reply
Configuring MS SQL database for Desktop Central MSP
Hello, Any best practises how to configure MS SQL and ME DC MSP with about 2500 clients? Is there any reason to keep SQL in full recovery model for desktop central DB?
Query Running Services
Please help me Query Services Existing of PCs. I can find list of services, state and Startup Type of a PC in Inventory. But I need a report filter by Service Name for all PCs Thanks!
Customising Purchase Order fields
Hi guys Is there a way to add more fields into the 'Invoice and Payment' tab in a PO? I am looking at tracking our Vendor invoices against our POs and need an amount field and an attachment field. I can attach the invoice in the main PO part but it would be better tracked if I could do it in the I&P tab. Cheers
Configure IE trusted sites
Can DCA be used to configure IE settings like trusted sites and custom security level settings? I found the basic template but nothing that digs into the settings of IE.
Can I used Desktop Central to add a website to trusted sites within IE
I need to add a trusted website to all of our machines in Internet Explorer - Internet Options. These are a mix of: Windows XP Windows 2008 Server The website is an https site. Can I use Desktop Central to do this for me? We only have access to the computer configuration and not the user configuration, but we want to apply this globally so I think it should be fine? Thanks in advance.
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