Requester add attachment to existing request?
It seems once a request is created, it is not possible for the requester to add an attachment to the existing request. Am I missing some setting as this feature is in SDP but not On-Demand?
Ubuntu 14.x Collector Install
I am trying to install the collector software on a Ubuntu 14.x server. I am running a fully patched new server install. I downloaded the 64bit bin file and set the permissions. I then tried running the bin as both normal user and sudo. The application launches and states "Preparing Java Virtual Machine.......", then drops me to the command prompt. I have tried using the -console switch as well with no luck. This is for a 30 day trial, any idea's? Thanks
How many licences needed with Cisco ASA Security Contexts
Hi If I have one Cisco ASA with 5 security contexts licensed, how many Firewall Analyzer device licences do I need to be able to report on each context? Thanks
Inconsistent change detected in date settings
hi I received message - Inconsistent change detected in date settings error code 527 this message appears only when i run in /etc/rc.local (when i execute in normal tty, it works but only auto execute in /etc/rc.local) we using in IBM Softlayer, and did not modified date
issue starting a servicedesk
Form today morning my sdp is not opening in server also i checked with run.bat but can'tfix can any one suggest me?????
Trouble using REST_API configurealarms
Not getting success when using configurealarms API call with AppManager12 - Build:12020 Trying to add thresholds to newly created monitor via REST_API Getting a 4201 response-code which doesn't make much sense at the moment. wget 'http://10.209.132.74:9090/AppManager/json/configurealarms?apikey=528c1c2a4f4e0434d0b6464312ff9216&resouceid=10002394&attributeid=711&thresholdid=10000033&criticalactionif=10000014&warningactionid=10000014&clearactionid=10000014&requesttype=1' -O response.json { "response-code":
EventLog Analyzer and Firewall Analyzer are now integrated!
Folks, The long awaited EventLog Analyzer and Firewall Analyzer integration has seen the light of day. We are happy to launch of beta version of EventLog Analyzer (Version 10.5) that comes with Firewall Analyzer as an add-on. Firewall Analyzer add-on allows you to, Mitigate external security threats and get to know the origin of attack attempts Optimize your firewall rules and policies Meet the compliance requirements on security device configuration management Monitor your shadow IT from a single,
Migration from Service Desk Plus - MSP to Service Desk Plus
Hello - I am working a migration for a client who is currently using Service Desk Plus - MSP. They wish to move to Service Desk Plus in the new environment. Can I take a back up of the data in MSP (v8211) and migrate to Service Desk Plus? Thank you in advance for any help.
LAST BOOT REPORT?
Hi, I need a report showing the last reboot of PCs, but I don't see anything under custom reports. Is this report possible with desktop central? Thanks
Auto Login Helper
Hi We created an Auto Login Helper attached to "Windows" Resources, It was approved but when we try to connect from the resource this helper does not come up as an option, only the built in ones. Is there a setting we are missing ?? Thanks Paul
How to customize the Problem Management template
Hello all, I am having difficulty finding where I can go to customize the Problem Management form (ie Problem submission form). The only option I can find is the ability to add additional fields within the Admin tab. But otherwise, it does not appear that I have the ability to manipulate the field placement within the form, like I can do with Service Request and Incident forms. Please help! Thanks in advance! Tim
helpdesk
Hi. I need help, i want to see all of my technical activites and track as an administrator, as i can perfom this task ? Also observe the monitoring an performance of tasks to users in the dasboard, and notifications for assigned tasks.
Problem when import support user
At the beginning, I created support users manually with name, email and assign to groups.Yesterday, I imported user from AD, users still in group but can't view request before importing. How can support user view the older requests (I set up user only view request assigned to him) Thanks
User Login Activity Report
Dear All How to interpretate the user login activity report is there any documentation available.. User login activity report shows wrong data
Register for Webinar : New & upcoming features in ServiceDesk Plus - A Walkthrough
In this webinar, Prem Maheswaran, Product Specialist,ServiceDesk Plus will discuss about the less known newly introduced features in ServiceDesk Plus that can make your day-to-day operations easy and boost your ServiceDesk performance.He will also showcase upcoming features that are currently cooking with ServiceDesk Plus. Some of which he will cover include Field and form rules for enhanced automation, FOS(Fail over service) a high availability mechanism and HTML Invocation
Email alert
Hi, Now I am having problem with email alerting. Email cannot send out. The error message is "java.net.SocketTimeoutException". How can I solve this? Many thanks. Rita
AD report
Hello, can you help me with report which can provide me a list of last logged users with computers name and OS version of this computers : username mail computer_name OS version Thanks a lot V
Unable to enable login to requesters
I am on ManageEngine On Demand. I am no longer able to enable login to some newly added requesters. I get a "Exception occurred when enable login to requester". If I edit the specific requester and then try to enable login I get the error "Error while saving requester details". I have a total of 13 technicians and 211 requesters. All 13 technicians and about 190 requesters have their login enabled. The remaining requesters I am unable to enable login.
Permissions for backup user
I am starting to deploy AD Recovery Manager Plus and it is working great as long as I use a service account that is assigned to the Domain Admin role in each domain. Is it possible to use an account with less permissions such as a backup operator or other role? I cannot find any documentation that specifically states what role the account has to have. I am using ManageEngine RecoveryManager Plus 4.2.0.0 on Windows Server 2012 R2
Bandwith monitor ERROR
Hi everyone i recently installed oputils and i try to add an interface of a windows server in oputils bandwith monitor, I configured the SNMP service on my windows server and set a community named public. but when i try to add interface on bandwith monitor tool nothing happens!! Oputils doesn't keep the managment Thanks
role (EnableLoginFailureLogs ) shows not compliance
To meet compliance according to the role (EnableLoginFailureLogs ), we have changed the configuration of the router accordingly . But still shows not compliance The running configuration with value is bellow. security authentication failure rate 5 log
Alarm on SNMP trap count treshold exceeded
Hi, Is it possible to trigger an alarm only when the count of a same kind of trap event excceed a treshold for a specific period of time? For exemple we receive an event each time a IPS sugnature is matched for a firewall witch is not necessary relevant.
DeviceExpert REST API: GET_DEVICE doesn't match GUI
1) When I do a 'GET_DEVICE' I don't get returned all of the expected data. E.g.,: # wget -S --no-check-certificate https://192.168.140.37:6060/api --post-data='{"API_KEY":"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx","ACTION":"GET_DEVICE","IPADDRESS":"192.168.152.1"}' --header='Content-Type: application/json' -o /dev/null -O - | tr ',' '\n' {"response":{"192.168.152.1":{"EO_SALE_DATE":"01-Apr-2012" "CPU REVISION":"REVISION 1.0" "FLASH SIZE":"125440K" "DEVICE_TYPE":"Cisco IOS Router" "CONFIGURATION REGISTER":"0X2102"
Compliance rule
Dear, I see that I can only use configuration file in oreder to create rule. I would like to use show output. Example: I would like to check ntp sinhronization using command "sh ntp status". I can check ntp part of configuration but "sh ntp status" is better way. Thanks
Login directly from PMP
Hello, I have had contact with support, but they did not respond to my last issue. Right now, in our organization, we use a different password manager. We would like to migrate to Password Manager Pro, but there´s 1 issue we are unable to resolve. With our current password manager, users are able to open the password manager, and within 3 clicks they can auto-logon to pretty much any website they need. the first click is search for a website/account the second click is open that website/account then
iOS App addition
Hi I would like to request all functionality of service desk plus be added to the iOS app. We desperately need the ability to modify workstations. Our IT Techs travel from desk to desk and they cannot make asset changes while at the users desk using their mobile device - they have to come back to their desk and then make the necessary changes ie assignments, etc... It would be so much helpful when doing physical inventory and make changes on the fly rather on a dedicated app (with a barcode scanner)
Login issues with SD+
Having a weird issue with SD+. New instance, fresh install, new server. Users have imported from AD fine. Using AD authentication If I make a user on the SD+, instead of importing it, and log it in to Local, it works fine The Admin account works fine (on local) dB is MSSQL (same as the original instance) No account, be it a requester or technician, will log in with domain credentials, it just says "username or password incorrect" Had to change some requester/technicians from AD authentication to
Custom view
hello How can I create a new custom view? group is SD OR Requester is user AND Status request is not Closed Thanks SDP 9040
AD Imports
when importing from AD you have a field called reporting to which you state maps to the manager defined in AD. This field imports correctly and can be viewed in the admin/requester menu-screen. However this field does not populate when looking at the requestor details from within a ticket. Is there a reason for this and how can I create this?
Actions available for Service Request
Hi team, We started using Service Requests recently and so far have found 2 functionalities not available for Service Requests, while they are available for Incidents. Could you please advice if this function is available, probably we are not seeing it. We're running SDP 9.0 Build 9044. 1) If you have a service request and need to convert it to Incident, the action is not available. How can we do this? If it's not available, can we have it as an enhancement/fix? The scenario is that customers or
Description field double spaced
Hi Team, Since upgrading from 9004 to 9046 when we receive requests by email (we only use email to submit tickets) a number of them have the line breaks double spaced. I'm assuming it's probably HTML emails. Unfortunately this not only looks bad but it also pushes all of the rest of the ticket content down the page. Could you please look at this to see if there is a way of correcting this? When we were running build 9004 this was not an issue. Thanks! Example:
Assets not showing nor technicians / requesters.
Good Morning, I seem to have an issue which seems to have affected other areas. I have made some changes in the Configuration item types where i have added some new CI types. Made a mistake with adding the default attributes as it applied to all sections so i removed them. Upon removing them i now cannot see any of my assets/ technicians/ requesters. If i look at a recent item i added into the asset list i get the following error. I have checked with the other admin users to see if they are having
Notification rules per site
I have been looking for a way to specify different notification rules for another department in the company. We would like this specific department to receive tickets but not auto respond. Is that currently possible? 9.0 Build 9009
Can i run a report on specific files and folders?
I am trying to do some house cleaning and i need a way to identify if a particular host has either a list of files or folders on the drives. I cant seem to locate an appropriate task that will let me identify which systems have these folders on them. Is that something DTC is capable of?
Remove My Info tab in AD Self Service Plus
Does anyone know how to remove the "My Info" tab when a user logs in to AD Self Service Plus? We only want users to be able to enrol and change password from this screen, so do not want to show the My Info tab
How to get rid of unrouted vlans in OpManager?
Hi, Our company uses Cisco 6500 series switches and we have a bunch of vlans. As we use layer 2 vlans in our main gateway and we also use VTP, a lot of vlans show up as unrouted vlans and hinder the management process severely. The question is: How to remove those vlans that show up as unrouted vlans from OpManager or at least from some device templates? Just removing them from the device every time is not an option as we have to remove them every time we rediscover the devices.
Script - Trigger .bat file from Custom menu
I need some help on how to execute a bat-file from a costum menu. This bat-file is locate in the default location and no errors occurs whenever I click on this new Costum menu link, but the script in this bat file is not executed. I have also tried to do a simple 'Hello World', but this doesn't work. What kind of scripts are supported in this Custom menu? I need to execute some curl-commands (with information from a request) to update a sharepoint list. curl -v --ntlm --negotiate -u USER:PASSWORD
Agent creation/Upgradation Failed
Dear All, I've problem as per subject, even if I've added all the listed files as shown on the page below https://www.manageengine.com/products/desktop-central/distribution_agent_msi_creation_failure.html But still I'm unable to Regenerate the agent. Please advise what I Can do next. I'm on Build No:91025 Thank You
Import of Contracts - Date Format Failing
Hi Even though I'm using the correct template and date layout of (dd/mm/yyyy), when importing the template it still fails. The "failed contracts" xls shows the dates as dd/mm/yy which is not what I'm entering in the original file. Is this a general issue or am I doing something wrong? Thanks
Creating an approver
Hey guys, while doing some request templates I wondered if I could create a approver just by myself, without having this one as a department head nor a technican ? Is that possible or do I have to put those people as technicans as well ? Mainly this issue comes up to my mind when it's about having requests for share access stuff. So if I from the IT Department creat a request, my department head is automaticly the aprover, that's what I set. If a user requests something, his/her department head
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