Integration between OpManager & Service Desk Plus
Hi, I install both products and are both full licensed. When i try to integrate these products, by OpManager, appears an error like this: "Check for service running oat http://<ipserver>:8080" All the configurations are correctly. I already check the service on Service Desk Server and it's running. The goal of this integration is to have all the CI's, created on OpManager, in Server Desk Plus, when a user creates a ticket, or when an alarm is generated by OpManager, creates automatically a ticket
Retrieving project and task information
I need to retrieve projects, their tasks and task due and completion dates. The REST API seems to cover only Requests. Is there a way to retrieve this project and task information?
Add Cost Column for Contracts
When looking at contracts, cost is not available to choose in the column chooser. Please add cost to the column chooser.
Failed to Update the Vulnerability DataBase
Recently installed MEDC (V9 Build 91043) and found that I cannot sync the patch vulnerability database - it fails with the error in the title I'm not using a proxy (Direct to internet) Looking at the logs, it downloads the SQL Files, and then when it tries to update the database it fails. In the crslog0 file there is a java exception error when talking to postgres [08:28:10:433]|[07-14-2015]|[CRSLogger]|[INFO]|[144]: Updating Desktop Central database with latest patch information...| [08:29:12:446]|[07-14-2015]|[CRSLogger]|[INFO]|[144]:
Multiple email adrress on To Email field
Hi, I am configuring the Mail server and I see that only one email can be added in the "To email" field. Is it possible to put multiple mails? The main goal is to advise several people if something goes wrong with OpManager server. Regards
SNMP VLAN Issue
I am having an issue with OpUtils v7.0. The problem is in the switch port mapper it will display connected MAC, IP Address, and DNS name only for the default VLAN. Any device connected to a different VLAN it will only show what VLAN it is connected to, but nothing else. It is a Juniper ex4200 switch and like I said the default VLAN has all of the info, but the ports assigned to the other vlans only show the vlan ID and the name of the VLAN, no IP info or MAC info. Please let me know if there's any
DC Agent install fail
Hi Recently desktop central agent has stopped installing when done manually. When pulled directly from the server and run the agent requests a batch file to be run (version 9). If I try run version 8 of the agent there is no issue and it installs as before. Has this been reported as an issue? G
Inventory Scan Scheduler
dear team, is possible Enable "Inventory Scan" every 2h ? I see that the minimum you can do this every day (24 hours) . there is a way to receive inventory every two hours ? best regards
User not Showing in Department
A user has recently changed department, when I have changed their department in the service desk their tickets are not visible for the rest of the department. I have ensured that both the department and site are correct and match users in the same department.
Auto deploy Flash player when pc restarted
Dear Sir, How can we set DC Auto deploy Flash player when every pc restarted and setup a condition if the software is deployed before skip the deployment ? Thanks
Admin/Techinician Password lost after restore backup
Hi, We have ServiceDesk Plus MSP last version. Always I try to do the restore backup, I lost my Admin and All Techinicians user and pass. I tried to restore the admin password on Postgree (https://forums.manageengine.com/topic/servicedesk-admin-password-reset), but I can't connect to the database to change the password. This is the error: So, I can not restore MSP and can not restore admin password. How I do to resolve this? I appreciate any help!
Requests duplication in 9101
After update to version 9101 we got requests duplication if it created in WinXP + IE8. :( Any request is inserted in table twice, with different id's. In Win7+IE and WinXP+FF all OK. Can anybody help ?
seeing this message in error log
Hi, when i run this query i see a lot of this in the log. SELECT * FROM errorlog WHERE Type='Error' Violation of PRIMARY KEY constraint 'Arc_ChargesTable_PK'. Cannot insert duplicate key in object 'dbo.Arc_ChargesTable'. and also this message Though the email parser is enabled and email subject contains parser string, login is not enabled for the email requester Please advise Kind regards Tim Verduyn
ChangeDBserver not working
I have the following issue. We would like to migrate our current SD+ server (with MySQL) to a new Windows Server 2012 R2 with MS SQL Server 2012. We have installed and configured the Windows 2012 server, installed SD+ on it working via MySQL. After that I tried to setup the MSSQL database via changedbserver.bat Connection to SQL server established but when I click on SAVE nothing happens.... Any idea?
Need SQL Query Report
Hi Dears In SQL I need a report from Archive request and usual request together that is between 21.03.2014 and 21.03.2015 and need to filter with some groups of my technicians and subcategory and need these fields : requester subject request id time spent category subcategory group department created time resolved time status how i can do this filters for the query? Thanx
Delay sending notice of the appointment specialist of request
When assigning specialist of request, formation and sending notice of the appointment is delayed up to one hour. Requests less than 10, registered specialists - 20 people. The rest of the notification, such as the closure of the request, deliverability quickly. We are using our own specialist roles. The cause and solution to the problem? Sincerely. Igor Stepanenko.
NFA plugin run as NT service
I found a script named na_service in netflow\bin folder, but cannot start sucessfully after register as a windows service, and always show license error in wrapper.log is possible to let nfa plugin run as windows service?
Firefox 39 and Opmanager not working
This morning I got the firefox 39 update and we can no longer access Opmanager with Firefox. We use SSL only and it appears that Firefox has disabled RC4 which is still used by Opmanager. Has anyone else had this problem and what is the fix?
Windows Update says important patches are needed... Patch Scan says no updates are necessary
Hello, I just finished applying 20 updates (both Microsoft and Third Party) to a Windows 7 desktop. Now, Windows Update on this system is telling me that two IMPORTANT updates still need to be applied: KB 2984976 KB 2952664 I've synchronized my patch database but still do not see either of these patches available. My questions are as follows: 1) Why are these patches not available? 2) How do I manually download these patches and insert them into the database so they can be automatically deployed?
How do I delete a software manufacturer
I am trying to clean up our database a little and we have some software that is no longer in use. I can see how to create a software manufacturer, but not how to delete one. It is not the same database as the vendor list under assets. Thank you
Database Encryption
Are there any plans to implement database encryption? Is there any current support? Would another option be to encrypt the disk?
Flash Uninstallation
With the recent findings on versions of flash before 18.0.203, we are starting to update all clients to this version. However, we are experiencing issues utilizing the uninstall function. Namely, it fails every time we try on older versions. Does anyone know the applicable switches to include in the uninstall command? Any insight into best practices to updating an application while removing older versions? Our biggest concerns are flash, java and Symantec endpoint protections. Thank you in advance.
Can we remove users from Local Admin?
Hi Is it possible to remove domain users from Local Admin group on Computers (with DC)? Dmitry
Dashboard to Review Open and Unassigned Requests
We've been having difficulties with our Business Rules. Some Requests remained Unassigned for a long period. SLAs fire only once, and we're trying to monitor and alert Technicians for Unresponded tickets. Using /sdpapi/request and <name>filterby</name><value>Unassigned_System</value>, we can see what remains unassigned. Currently, SLAs can be configured for Level 1 escalation but this is insufficient; we'd like to bump technicians periodically to conform to our SLAs. Does anyone have a ManageEngine
Password Expiry Admin Mail Delivery Notification
Hi Team, We have just implemented your password expiry module and its excellent. However we only seem to ever get the admin mail delivery notification if we actually start the Client portal application. I would have thought the ADSelfService "service" (we installed the service) would perform this task and not rely on a foreground application. Would this then also apply to the notification email going out to end users? Cheers
Solution editor formatting does not remain once solution is published
I try to spend a lot of time making solutions very easily digestible for end users, and include screenshots whenever possible. Since the editor was upgraded a few builds back (currently on 9100), I've noticed that the formatting is ignored when it's displayed in it's "published" form. Consider the following: In the Editor: Once published: Also I've noticed that we used to be able to resize screenshots that had been pasted inline where that cannot be done anymore. These are HUGE steps backward
SQL Query for /sdpapi/request
Is there a way to execute a SQL query to get the data in this view, from sdpapi/request (basically, a list of requests - depending on filterby)?
Enable Hide Self-Service Admin Login
Hello I unknowingly enabled the 'Hide Self-Service Admin Login' without providng exceptions. How do I re-enable it or be able to login as admin ?
The APIClient interface will not let me go.............
I have just upgraded to 11 SP2 and went to check the updates to the API Client and now cannot get access to the full web interface any more. Whatever page I try to go for just redirects to the API client. I have rebooted the server Now don't get me wrong, the API client is nice but I don't want to live there. Any help will be appreciated even if I have been really stupid and missed a big button that takes me back. Thanks Tim
Error when processing mail stopped mail fetching
Hi Folks, Manage Engine build is #9045 We experiencing a problem today when an email was being pulled in by manage engine servicedesk plus it had an error while processing mail, this caused the whole mail_fetching service to stop. Firstly can I get someone to check how this would have happened and secondly is there a way to set up automatic emails when this happens to it can be manually restarted immediately Thanks, Cahal
Removal of the technical specialist
I have a problem. Our technical specialist is fired, so we blocked him in AD and removed from GIU in Servicedesk. He is not presented in the list of the specialists in servicedesk too, but tasks still assign to him. Where is the location or file, from whitch i should delete him? Thanks for the quick answer.
Estimate on when OpenSSL will be updated in Desktop Central to fix moderate vulnerabilities fixed in the 1.0.1m 2015-03-19 release?
Any estimated time-frame for an update to ManageEngine Desktop Central to fix several recent OpenSSL 1.0.1 branch moderate severity vulnerabilities fixed with their 1.0.1m release on 2015-03-19? https://www.openssl.org/news/vulnerabilities.html Current OpenSSL version in ManageEngine Desktop Central is 1.0.1j.
Alerting on the presence of a zero length or lock file
I am trying to create a File Monitor on a Linux installation of AppManager that monitors a Linux file system. I am looking for a zero length file to exist. If the file exists, alarm. If it is not there, no alarm and if an alarm exists, clear any exiting alarm.
Oracle RAC 13 support
Hi I wonder if APPManager supports Oracle RAC 13?
How can i get JNDI Path of GlassFish Server
Hi, How can i find out JNDI Path of Glassfish Server? Can you please provide me path / Config file / location or general configurations? Regards Vijay Vijaya Kumar Reddy
After upgrade to 12010, report exchange Messages Delivered/sec not define value per hours
Hi, I had problem after upgrade version to 12010, I always used report exchange Messages Delivered/sec. before upgrade the report seem normal for me, its define value each per hours. but after upgrade, the report Messages Delivered/sec not given normal value as before upgrade. its not define value each per hour but only time 1.00 clock every days report. its there any new setting for exchange monitor. regards,
Business Rule Criteria
How can I trigger a business rule only if Technician is Unassigned?
Difference between SDUser and aaauser tables
Hi, I am new to Service Desk Plus. I want to difference between SDUser and AAAUser table. Thank You, Manoj
Unable to login or reset admininistrator password in SD+
Ran the following query for MSSQL per instructions: update AaaPassword set PASSWORD = '2+uYvE3SLfO3XaHl+CaGLA==' , SALT = '1103287238602' where PASSWORD_ID = ( select AaaPassword . PASSWORD_ID from AaaPassword LEFT join AaaAccPassword on AaaPassword . password_id = AaaAccPassword . password_id LEFT join AaaAccount on AaaAccPassword . account_id = AaaAccount . account_id LEFT join AaaLogin on AaaAccount . login_id = AaaLogin . login_id where name = 'administrator' ) Received the following error: Msg
Cannot login to service desk plus
I recently changed the Domain controller to a new server with new server name after which I cannot log in to service desk plus with domain credentials...please assist
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