is there any possibilty to name some variables / parametres that fill in details like names etc automaticlly.
especially for service requests relating to a new employee.

For example you edit the request for a new employee joining the company soon and add all the stuff he /she needs - hardware software etc.

This Details should be and will be send to a technician / approver and so on.

the best way would be that there will be a mail to an extern who sets up the hardware and in this mail this extern will receive everything that is given in the request.

But it should bge totally automatic the sending, the creation and the filling with details.
Similar to the request print preview.

We were thinking about using "$Name" like it is working with the approvers @ the workflow of a request.

Would this work or is there any other way to get this running ? 

Hope you get the point and you've got a solution.

Best regards, Lukas

the attachment shows some of the needed Details that should be in the mail too.