Hello all,

Im facing a problem and I would like to anyone may help me...

I have created many templates and ordered the fields grupping them by meaning...

BUT all requesters sees a different field orders. As the example attached, field "Telefono" was build in Templates to be under Requester Details, and when we login with a Request user, we see the field "Telefono" under the Incident Description...

Has anyone faced this problem already?

Anyone knows how to solve?

Thanks in advance,

Camila F.