Lucene search
Are following limitations configurable? We absolutely need more than 500 or 2500 hits, or at least the most recent hits and not the oldest. This is an extract from the Adminguide SD+
Points to Remember:
1. Special characters cannot be searched
2. Request(s) whose description exceeds/or is equal to 64k cannot be
searched
3. Search performed by Technicians with SDAdmin role will fetch
500 results
4. Search performed by Technicians with roles other than SDAdmin role will
fetch
2500 results
Best regards,
Mark Flothmann
Topic Participants
Flothmann Mark
Prem Maheswaran
Sarah Tsang
ServiceDesk Plus