Task Improvements
2 Requests
1. In a request template that has tasks associated with it, it would be nice if you could "auto assign" to the user who the request gets assigned to. Maybe include a check box in the task to "Auto Assign to Request Technician."
2. In a request template that has tasks, it would be great if it wouldnt let you close the case if you still have "open" tasks. Would prevent tickets from being closed before all required actions are completed/documented.
Thanks!
1. In a request template that has tasks associated with it, it would be nice if you could "auto assign" to the user who the request gets assigned to. Maybe include a check box in the task to "Auto Assign to Request Technician."
2. In a request template that has tasks, it would be great if it wouldnt let you close the case if you still have "open" tasks. Would prevent tickets from being closed before all required actions are completed/documented.
Thanks!
Topic Participants
Craig Freyman
Jennifer Guise
Thomas Amann
ServiceDesk Plus