Hello,

We are in the process of upgrading and migrating ManageEngine ServiceDesk.

This upgrade and migration is fairly significant, and I am chasing some advise on proper process.

I have had a good look around but have been unable to find a comparable senario.

 

Current environment;

Server "MESD01" 2008 SP2

MSSQL 2008

MESD 8208

 

We are migrating to a segregated infrastructure model.

 

Server "MESDAPP01"  2012

running MESD 9100

 

and server "MESDSQL01" 2012

MSSQL 2012

 

So here we are upgrading the version of manageengine up to 9100 on its current location of "MESD01"

we are migrating the application to "MESDAPP01" and the database to "MESDSQL01"

we are changing manageengine version, SQL version, server OS version, and moving to a split infrastructure model...

 

All fairly insignificant individually but combined fairly significant.

 

what is the proper process here?

 

I see one of two methods here.

 

Method one.

1. upgrade MESD to 9100 on "MESD01"

2. install 9100 on "MESDAPP01"

3. migrate database to "MESDSQL01"

4. backup and restore application to "MESDAPP01"

 

Method two.

1. upgrade MESD to 9100 on "MESD0"1

2. install SQL server trial on MESDAPP01

3. Install 9100 on "MESDAPP01"

4. Backup and restore application to "MESDAPP01"

5. Migrate database to "MESDSQL01"

 

 

which method would be best?

it is also worth noting the current version of MESD on "MESD01" is 32bit, do I install the 32bit version of MESD on MESDAPP01 or the 64bit version?

 

I would appreciate a swift response on this one please.

We are currently licensed for 60 techs and 2000 devices.