I am setting up multiple sites for different locations that our company has. Basically what I am trying to accomplish is this, I would like when someone submits a ticket via email to set up a rule in the subject line or wherever that it automatically gets routed to the proper site. I was looking through the business rules and cannot find anywhere where it says if a ticket comes in and follows these rules then assign it to x site. I can only find assign it to a specific technician or group or whatnot. Am I missing it somewhere? I also have to option of allowing them to email different email addresses to handle routing that way but cannot find that option in Service Desk to route from a certain email address to a certain site.

Thanks,

Jared