Can we have an option to skip a tech from the auto-assign when they are not available? We have 5 tech's and if someone is off or working a half day I have to go in and manfully edit the auto-assign settings each time. I don't want to use the backup-tech option because this if we are down 1 tech and I send one of the remaining 4 as the backup tech then that person is now getting double the amount of tickets then the other 3 techs.