Always show BCC recipient field when replying to (or forwarding) request
We are running 7.9.0 build 7916 of SupportCenter Plus. When we reply to or forward a request, we usually include BCC recipients in our office. This means that each time that we reply or forward, we have to click the BCC link to show the BCC field. Is there any way to change the default template for replies/forwards to always show the BCC field? Thanks - Annette
printer auditing report needed
Hello. We want to generate Top 10 Printer Users in detailed printable view. Regards. Appreciate your help.
service request approval status
If an approver denies a service request then at at a later time additional information is supplied and a second approval request is sent to the same approver and he/she now approves the request will the approval status of the service request change to pending approval. If not how do I remove the denied status from the service request.
Export packets were dropped due to no fib
Hi, I have a Cisco 881 Router, until yesterday I was reciving flows correctly to my severs but now i am not recibing nothing, I have te route to reach the server correctly and I see the comand sh ip flow export and look something that says 375169 export packets were dropped due to no fib. Can someone tellme what is this about? Thank you all PD: Sorry about my english sh ip flow export Flow export v9 is enabled for main cache Export source and destination details : VRF ID : Default Source(1)
Not able to locate 3 enhancemmnets of previous versiones of SDP MSP
Hi ME Team, I am unable to locate the following features that ME announced in previoues (recent) versiones of SDP MSP, sucha as: What's new in ServiceDesk Plus - MSP 8301? MSPSDP-7288: 'Vendor' can be added as a column in Asset List view - when i look at the list of what i can add nothing like "vendor" is available to select. (see attached pic) What's new in ServiceDesk Plus - MSP 8302? MSPSDP-5280: Customizable dashboard: - where does exactly one can configure the dashboard? Currently i have installed
Automatic Password Reset - HP PRocurve
Hello, We are currently experiencing an issue when trying to set up automated password resets on our HP Procurve 2610 switches. I have PMP set up to connect to the switches and log in using SSH, putty and the Web Browser. The automatic logins all work successfully. As we reset the passwords on our switches on a regular basis I am attempting to set up the automatic password reset using SSH (PMP.jpg message attached to this call). I am able to run the 'Password Verify' command for each account successfully.
Request Custom Menu - Predefined Reply/Forward Action
I've been attempting to do some research to learn what is possible to accomplish by using the scripts through the Custom Menu or the two API's to help make our work team work as efficiently as possible. Do you have any generalized support documentation that provides an overview of the interactions that are possible through these tools? One specific goal we have is building some predefined quick actions. For example, we regularly receive a request that requires us to update some specific account information.
Subject Alternative Name Field - how to!?
Hello I tried to generate certificate for PMP server/application using keytool.exe (java). I would like to know how to do this to have few Subject Alternative Names (SAN) fields. When I generate certificate from Windows Snap MMC it is possible to type few SAN fields and my question is how to do this using keytool.exe ? Urgent!!!!
Weekly Scheduled reports query
Hi on trying to create a scheduled weekly report to be delivered each monday for the past week. In the box that shows every day and the days of the week should i only select the monday? As it then selects the every day button. The guide says: To generate weekly report click Weekly Report radio button. Specify the days of the week on which you want to generate reports by selecting the check box. Or select Everyday check box to generate reports on daily basis. Also specify the time, report to schedule,
Modify Search Result Fields
Does anyone now if there is a way to edit the fields displayed in the search results? Ideally I would want to remove a couple of the default fields shown and, more importantly, display the edit button to edit credential details, change password, etc.
SDP On Demand Gmail Outgoing email problem
Hello, I am using Service Desk Plus: On Demand and I am having an issue with sending an email out in reply to a request. When I press the "Send" button I get the error message "Mail sending failed.". I am using Gmail as our mail server and the information I have input into the Service Desk Plus: On Demand mail settings are below. Server Name/ IP Address: imap.gmail.com User Name: <User Name> Password: <Password> Email Address: <Email> Email Type: IMAPS (Port 993) TLS: Checked Fetch Mails Every: 2
Query/report on the list items
HI in SDP v9.2 i am looking for a query where i can pull the complete list of Items that i have under /linked to sub category and how often they have been selected/used withina ticket, where my fields are set as Category=Business Area, Sub-Category=Systems_Services Item=Issue_Request
Auto Patch Deployment
Hi I created an Auto Patch Deployment config to scan, download and deploy. But found that when the agent was installed on a new build , it would immediately start deploying patches and not just at the defined schedule time (DC Default Policy maybe ?) , which was not ideal when you are doing other setup\config work on the machine. So I modified the config to just scan. But have found that patches are still being deployed to newly installed machines immediately after the agent is installed. Is it best
User Administration tabs missing for new admin
I have created a new admin user in our AppManager installation, but when logging on with the new admin account, the tabs for "Profiles" and "User Groups" are missing from the User Management page. Therefore the new admin cannot manage user accounts in the application. Is there another security setting that must be made to allow a new admin the ability to manage user accounts and groups?
Desired - Patch Approval Status "By Application"
Currently we have configured all updates as "approved", and only today I have added my first "declined" patches, for the Application "SharePoint". This seemed to be the only option available, whereas what I would like to do, is automatically approve all Microsoft application, "Except" SharePoint, leaving those as "manually approve" only. I don't want to have to manually approve every patch, for every application. Can you improve the approval status configuration, to allow users to choose the approval
Mobile App: PO / Ticket Approval
Mobile App: Please add links in purchase order and request ticket emails which can open up the mobile app. The user should be taken directly to the approval/reject page in the mobile app for the appropriate request or PO based on the clicked link. In the mobile app, we would also like an enhancement to be able to approve tickets & purchase orders.
Adding a CC / Notification email to every new request.
Hi, I am looking for / would like to request a way to add a CC / notification email to all requests. As a manager, it would be much more convenient to be able to review all activity on requests via my inbox, instead of having to review all tickets in a particular support group. I can see how to add a notify to individual tickets, but I'm looking for a way to add a notifiee to all new requests coming in, perhaps by support group. Thanks!
Send mail fail
Dear Support, I can't send email when i choose SMTPS and port 587 in mail out going. I send you file support. Please tell me why i can't send email and give me solution. Thanks & Regards!
Can we merge problems ? Can we link incidents from different account with same problem?
Hi, Using last version of SDP-MSP 8.3 Build 8310 with 100 users licence. Regarding the Problem Module I have 3 Questions: 1. Can we merge Problems ? 2. Can we have incidents from different accounts linked to same problem. (We have same product in different customers that can have same problem) 3. If we can't merge the problems can we relate one problem with other from the same account different accounts? If yes can you explain how we can do it? Thanks in advance. Vítor.
Pulling Description from one OID and Values from the other.
I have a Cisco 4500 Switch that has multiple module cards in it. We are trying to monitory the temperature on each of them. Using CISCO-ENVMON-MIB and OID .1.3.6.1.4.1.9.9.13.1.3.1.3 (ciscoEnvMonTemperatureStatusValue) we get the values returned fine. However the descriptions don't come through. So we get the instance ID rather than the NAME of the module. Is there a way to join .1.3.6.1.4.1.9.9.13.1.3.1.2(ciscoEnvMonTemperatureStatusDescr) and the .1.3.6.1.4.1.9.9.13.1.3.1.3 (ciscoEnvMonTemperatureStatusValue)
I am unable to locate the following features that ME announced in previous (recent) versiones of SDP MSP
Hi ME Team, I am unable to locate the following features that ME announced in previous (recent) versiones of SDP MSP, sucha as: What's new in ServiceDesk Plus - MSP 8301? MSPSDP-7288: 'Vendor' can be added as a column in Asset List view - when i look at the list of what i can add nothing like "vendor" is available to select. (see attached pic) What's new in ServiceDesk Plus - MSP 8302? MSPSDP-5280: Customizable dashboard: - where does exactly one can configure the dashboard? Currently i have installed
SSL cert problem in SD Plus 9.1
Hey , when I have generated a new keystore and received certificate files from the customer and imported them in the keystore , I get the following error message from IE 11 , " certificate is not trusted ." When I look in the certificate it reads "it is self signed" . I also get this message in Firefox. Have followed the administration manual for installation of SSL certificates. What am I missing ? I hope that someone else has come across this before! Best Regards Stefan S
Showing and hiding Solutions
Is there a way to bulk add/remove articles from support groups? I've got several hurdles: 1. Previously, if we've published articles and made them public but haven't specified a group, then they are displayed to groups that I now want to hide them from. How can I do this in bulk? 2. If I later want to add a group of articles to a group, how can I do this in bulk without having to edit each article? Thanks, Adam
Interfaces not staying on device
A while ago we re-installed our opmanager server on new hardware using the latest version to get a fresh start and clean databases. Since then I have 2 devices on my network with this same issue. Both are Sonicwall Firewall's model NSA 3500 (pre Dell). Both show no interfaces. I click discover interfaces and all the interfaces are correctly discovered. I tick the ones to add and click the save button, it reports 'interfaces added successfully' and it goes back to reporting "no interfaces are there
Inconsistencies between old and new UI?
Hi there, While troubleshooting high utilization of one of our switches, I just realized that I can't find certain info on new UI. In the old UI: go to a switch detail view click on Interfaces tab click on an interface (preferably the problematic one) no the left-pane, under Interface Details tab, click on the link for Utilization it will show you a quick info on in/out % as max, min, avg, and 95th Percentile along with its recorded reading time In the new UI: go to a switch detail view click on
Deployment of SSL certificate on Centos
How to deploy SSL certificate on Centos ? At present SCP is running on windows platform & now we are migrating on centos. When we restore windowns backup on centos, it will be restore SSL certificate too ?
SMTPS / TLS SD+ not working
Hi We are trying to start using SMTPS in SD+ SMTP har worked for years. Have a recive connector that we used for the SMTP connection for all these years on our Exchange 2010. Have now added TLS and port 587 to the config on both on Exchange and SD+ settings. Sending a mail throws this error in the logs. What could be wrong ? [com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[53]|: Exception while trying to send notification for Request ID : 5390|com.adventnet.servicedesk.ServiceDeskException:
Ip Flow Ingress and ip Flow egress
Hi, Can you please explain me what is the diference betwen this two comands, when i should use one and when i should use the other. Before i had configured in all interfaces and subinterfaces of my routers both comands but i see that the traficc where displayed duplicated so now i just have ip flow ingress in all interfaces and subinterfaces. It works like that? or how I should configure it. Thank you all
Purchasing and reconciliation of assets
Hi We have accidentally changed a purchase to "items received" in the service desk which now means when we receive the bulk shipment we can no longer reconcile all the items in one go. Is there a way of reversing the "items received" to "approved" as it is not editable under the edit PO option? Tx Gary
How to import
Hi All Is it possible to import my previous help desk software to ServiceDesk Plus? I can export all artical, request etc into csv files. Can I import them using the csv files? Many thanks. Regards Gerrit
More Additional Fields
Hi There, It would be great if we could have more Additional Fields and for those to include hyper links. Thanks Daniel
SNMP Clear on OpUtils
I have integrated WebLogic SNMP Trap Notification with Manage Engine Oputils, and I'm able to receive below SNMP Alert traps. The issue is, clearing the relevant SNMP Alert trap. Is there someone also know WebLogic, because, I am confused. Is the action is on WebLogic side or OpUtils side. Can someone please redirect me for clearing the below SNMP trap notification which is sent by WebLogic and recieved by OpUtils "SNMP Receiver" wls .1.3.6.1.4.1.140.625 10.100.x.xx 0 hours, 29 minutes, 27 seconds.
Password expires one day early...why?
The password expiration notification is off by a day. It informed a user that his password will expire on 7/16 but it actually expired on 7/15. we verified this by using Sysinternals tools - lockoutstatus. Is there a setting i can change to set the right expiration date?
QUERY REPORT
Hi Dears i want a query report from my tickets with this type: im using MSSQL Data base and servicedesk plus version 8.2 i need a query like this for each asset of the custome site and department(have to choose witch site or department) : workorder id requester(asset owner) time spent Other Charge tehnician group category subcategory item state + owner of work log in another column and end of each asset requests summary show me the sum of the timespent and Other Charges for this asset in this report
./changeDBServer.sh --console -- Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
root@sd:/opt/ServiceDesk/bin# ./changeDBServer.sh --console ======================================================== Usage : sh changeDBServer.sh --console [for non GUI user] Usage : sh changeDBServer.sh [for GUI user] ======================================================== Jul 26, 2015 12:18:51 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: /opt/ServiceDesk/bin/../ Jul 26, 2015 12:18:52 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO:
Connect SDP to MSSQL on virtual machine
Hi Dears I want to connect my servicedesk plus to MSSQL that is running on the virtual machine(Remote Machine). how i can connect it? Thanx
Vendor not appearing in AaaOrganization table
Hi Guys, SD + version 9.1 build 9101. I've been upgrading our Vendor List through Admin > Vendors and then running the following query to generate a report from this list. SELECT name'Vendor Name',au.first_name 'Contact Person Name',aaapost.Door_No 'Door NO',aaapost.Street 'Street', aaapost.Location 'Location',aaapost.Landmark 'Landmark',aaapost.City 'City',aaapost.Postalcode 'PostalCode', aaapost.State 'State',aaapost.Country 'Country' FROM VendorDefinition left join aaaorganization sdorg on VendorDefinition.vendorid=sdorg.org_id
Password Change notification
Hello, I'm trying to setup the password reset/change/unlock email notification. I have the server information setup and I can send a test email successfully to our admin account. I ran a reset on a test account and I did not receive the email notification. I thought to look in the personal information portion, but I can't see where an email address would go. Did I miss something?
ADSelfService Plus 5.3 Build 5300 Service Pack Install hangs at 98% Post invocation progress
ADSelfService Plus 5.3 Build 5300 Service Pack Install hangs at 98% Post invocation progress. Trying to update from 5.2.6 using ManageEngine_ADSelfService_Plus_5_2_0_SP-9_9_0.ppm on Windows Server 2008 R2. Yes, ManageEngine service is stopped and stopDB.bat was run. Oddity noted: there is a second 'Installation Wizard' window behind this one which shows no progress. Anyone else solved this issue?
Failed to start the server. Please refer logs for more details -- Service Desk version 9.1 64 bit on CentOS Linux 7 (Core)
[root@fr bin]# pwd /opt/ServiceDesk/bin [root@fr bin]# sh run.sh & [1] 7470 [root@fr bin]# Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -D program.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.Adv entNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-b
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