Removing Resolution from Technicians Template
When opening a request, the resolution option is there. Even when we do not put anything on the window and submit the ticket, the request shows that a resolution has been entered, even if we do not write anything.
Is there a way to remove that option from the default template? I've been looking but can not find anything.
Thanks,
Is there a way to remove that option from the default template? I've been looking but can not find anything.
Thanks,