Here is what I'm trying to accomplish:
When there is a problem with our software, users will send an e-mail to an e-mail address that we have set up. That e-mail creates a new request/ticket in ServiceDesk Plus.
When the user/requester logs in to our third-party student/faculty portal, they will have a section titled "Open Tickets". This is where I want to display only the ServiceDesk tickets associated with that user. When logging in directly to ServiceDesk Plus, I can click on a requester to get all their requests. I want to be able to get this list and all of the associated details to display it to the user.