Can content variables for Automated email message be modified?
We have some additional custom lines added to certain ticket type with our Service Catalog. These lines would be helpful to return in the automated email, to the requestor, when a ticket is closed. In the Notification Rules, Customize Template screen, is there a way that we can get these additional fields/lines to be available in the content variables scroll box? Or can they be referenced and included by adding the appropriate '$variable' to the content message? An even better solution would
Cannot Add Vcenter to VM Manager Plus
Not able to add vCenter 5 / ESX5i to VM Manager Plus; build 11600. Tried with different mode of credentials. Gives Cannot Add Device Failed Able to access https://<vcenter server IP>/mob
Interface not discovering for Cisco 2900 and 1900 routers
I recently installed Op Manager in one pc and added two router for monitoring purpose. But I am not able find interface details. I have done the rediscovery and deletion/addition. What could be issue?
WAN Link down report from Netflow Analyzer
Hai, Is it possible to generate the WAN link down report from netflow analyzer. If possible kindly share some snapshots for the same. I wan to generate the Link UP/Down report from Netflow in Excel format.
Real time graph monitor for interface traffic utilization on new UI?
Hi there, OpManager build 11600 I think this has been asked before but can't remember where. Also, I used the Screenshot feedback but not sure if this is a one-way feedback since it didn't ask for my email address nor other details. Just in case... When using the old UI, I can get the real-time interface traffic by: go to switch details page click on Interfaces on each interface, I can click on the icon on the right-most column When using the new UI, I can't find this option anywhere. Anyone knows
Erase serveur
Hello everyone, I'm new in the community. I am trying to test the free version of OpManager to whether the product matches our needs. First, it is well. I miss him still some information. For example, how to remove a peripheral monitoring? I have clicked on "delete" and it tells me that it is deleted, yet I can not test the product on other peripherals, the maximum being reached ten. Pouver you help me? I exuse for my English. Best regards
VM Performance Monitor
VM Performance Monitor does not allow me to set "consecutive times" for monitoring? Is there a way this can be set?
OpManager URL Monitor TLS v1.1
Hi, We have hardened one Web Site, and as part of our security team recommendation, we completely turn off SSL v2 v3 and TLS 1.0. Couple of our URL monitors is failing now, not able to reach the website. Is there any settings that I could change to allow OpManager talks TLS 1.1 against that website. ?? Thanks,
Disk related monitor fir linux
Hi, I am not able to add disk related monitors for a linux machine. I tried deleting and readding the node already but it didnt help. Its being monitored through CLI and memory, CPU monitoring is fine. where as free or used disk space monitor is not getting added.
Convert Incident to Service Request
Hi, We have many users who select to open a new request and then click on the ‘New Issue’ button. As a result we have tons of incidents which should be Service Requests. Hardly any users know the true difference between a Service Request / Incident and neither do they really care. Not only this but the interface is confusing for ALL of our users. They shouldn’t have to watch a video to know how to user a Service Desk to raise a request! In my opinion the interface is very confusing for all
SDP Version 9.0 B.9039 - Change Module - Is there a way to find out when and who deleted a task from a Change Request?
Hello Everyone, We are using SDP Version 9.0 B.9039 I have a question I wanted to pose to the forum in regards to the Change Module, Is there a way to find out when and who deleted a task from a Change Request? The System Log View does not show anything. The History View option in the Change ID does not list it. Thank you all in advance for your help. Kind Regards, Robert A.
OpManager stops responding when I add WMI credentials
Trying to add WMI credentials. I set Name, Domain\Username and password. When I click Save the webpage with the modal window freezes and after a while the webbrowser tells me the page has stopped responding. When I refresh the page the credential is not added. Tested in Edge and Firefox.
Database operations - assign computer to user
Hi, In our enterprise, computer is assigned to user who in event of any damage is responsible for it. the computer is leased to user based on paper agreement, signed agreement is scanned and attached to asset in service desk. what i would like to do: 1. assign assets to user via database. 2. attach scanned agreement to asset via database. Our support said that "database operations are not supported", in case of assets assign, they gave as 2 tables ResourceAssociation and ResourceAssociationHistory,
Non domain requesters
Hi, We have a need coming up for an additional helpdesk system, however the requester's will not be domain users. We'd like them to be able to login and check the status of their request etc. via the web page. Ideally it would be good if the requester could self register their email address into the system as their login name, and then allocate their own password, or have a password randomly generated. Is ServiceDesk able to do this? Thanks Mick
ADMIN PASSWORD LOST
Hello, How can I restore the admin OpManager or change it? the password is forgotten and we do not have access since that Any Help Regards,
SQL EXPRESS 2008 R2 x OPMANAGER 11 --- FAIL
Good morning Mr. ,
I'm having SQL Express 2008 R2 database connection problems with OpManager 11 .
Is there any procedure to follow ?
Thank you !
How to monitor a Site to Site VPN on a Cisco ASA
We have two VPNs setup on a Cisco ASA 5525. We are currently using IPCheck to monitor the tunnels. We are looking to move away from IPCheck and I am looking into OPmanager to see if it can provide just a basic ping monitor for these VPN Tunnels. Thanks, Justin G.
Credential Hyper V
Hi, While creating a new credential WMI, I should give "Domain Name \ User Id" of an admin account or an user account is enough? Because when I add a hyperv host with an admin account it works perfectly but with a standard user account nothing (a normal device only is added) Please tell me if the admin account is must. Thanks
Opmanager problem
Dear , We are getting the below error message when we try to access ManageEngin. Please advise. I can't open OpManager throw web when we tried to open it using remote desktop we get the below : .\conf \ports.properties (Access is denied ) I tried to restart the services and the server and get the same , Thank you
SSO Not Working When Visiting via Static DNS Entry
Hello, We're getting ready to deploy SDP and one of the final items is setting up a user-friendly DNS entry (i.e. instead of http://servername/ we want http://helpdesk.domain.com/) SSO works when visiting http://servername/ but it doesn't work when using the http://helpdesk.domain.com/ URL, we get prompted for credentials. Here is the applicable login sequence via new URL: 2015-08-17 14:14:17: HttpSecurityService: C: GET /DynamicNotification.do 2015-08-17 14:14:17: HttpSecurityService: isProtected=true,token=true,passwordCredential=false,provider=true,isLogout=false,isAnonymous=false,connectionId=172.18.120.40:56508,authContexts.size=0
Connecting MySQL database of IT360 / OPMANAGER from remote host
Greetings, Please help me on the below; Connecting MySQL database of IT360 / OPMANAGER from remote host. Regards, Sathya
Is ManageEngine (ServiceDesk) interfasable with another Software?
I presented the software to upper management today and they brought up a question: Can I interface ServiceDesk with another software? We are currently using the Standard Version and was asked to investigate. The software that we are looking to interface it with is JIRA/Confluence from Attlasian. Thank you for your help. Israel
OPManager not starting up
We had issues with our OP Manager server today. After restarting the service it hangs at start up. After reviewing the Wrapper log it get to ( details below) and does not go any further. STATUS | wrapper | 2015/08/18 22:16:30 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2015/08/18 22:16:30 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2015/08/18 22:16:30 | http://wrapper.tanukisoftware.com STATUS | wrapper | 2015/08/18
When is a License unused
Hi there. I just added manualy new managed Software with multiple Enterprise Subscription Licenses. After Allocating them to the Workstation i saw that I didn't Need to allocate one Key. But this key does not show up as an unused License in the Software Summary. Why is that? And when is License an unused License? Cheers Cédric
Set DueDate while creating a request
Hi, is there a possibility to set the DueDate of an request at the time of creating the request (with the webform or via the API) ? Kind regards Mario
Multple Requests Created due to Carbon Copy
Most of our requests arrive in SDP by email. Many times when a Requester sends a request they carbon copy other employees. If these employees reply to the Requester's email, it creates additional requests in SDP. We have to go and delete the extra requests, sometimes days can pass before an employee responds. When this occurs the person assigning the request may not know another request is already in the system for original request. Is there a way to prevent SDP from creating the multiple requests?
¿Que puertos habilito en el FireWall de Windows para que se ejecute el Agente?
Buen día: Tenemos problemas para que el agente que se genera en la aplicaciones de ServiceDesk Plus se ejecute y guarde las modificaciones que se hacen en los equipos que tenemos registrados en los activos, si desactivamos el Firewall de Windows funciona correctamente; pero si esta habilitado no se actualiza. Que puertos en el Firewall de cada maquina tengo que habilitar o que proceso hay que seguir para que esto funcione correctamente. Gracias
Notify Task Owner when there's a reply to email
Dear Support, I noticed that only the ticket owner is being notify when there is a reply from requester and not all the task owner. If there is a ticket with multiple task assigned to different technician. How can they be notified when there's a reply from requester? Additionally, Notification bell should have an option to show all notification in a 1 line list. this is extremely useful if you are receiving more than 50 notification a day. and there should be a markings if the notification has already
Add information from a field to the subject line
Hi, Once a field has been populated in a template, I would like that information to be added to the subject line automatically. e.g. A ticket is raised, with the basic information, a request is sent to a third party company (this is not done straight away, it may be a few days later just depends if the issue needs to be raised with the third party company) upon which they will reply to which will then include there ticketing system number, that number is manually added to the required field by
SupportCenter Plus Hotfix 8001 release
Dear Customers, Hotfix 8001 released today. Here is the link to download the hotfix https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12797 API keys can be generated from the Preferences link 2 12839 Cc recipients in the request is termed as Followers. Users can add them as followers with their names and emails to get the request notifications from the
Sites that are not default site not available for selection
We have multiple sites (in different countries) and need to assign technicians to those sites. However, we cannot assign a task template to them nor assign a service catalogue template to any support group that is not in the default site. The logic therefore does not work, and we are forced to have everyone in the default site which makes a nonsense of having different sites in the first place. Isn't the whole point of having different sites, so that there is a clear separation of resources and activities.
Update first request when users are responding to mail thread
Good day, When a requester sends a mail to multiple parties and includes our requests mailbox, and users reply to that mail... it creates a new request for each reply. Please add ability for system to update first request when users are responding to mail thread instead of creating a new request for each reply. Kind regards Renier
What's the Purpose of Linked Accounts?
Linking accounts (say a local AD account with O365) doesn't seem to serve any purpose. The documentation on this feature is slim so I would appreciate some clarification. Cheers, Kyle
Import CSV File into OpManager
Hi, I have a many devices (aprox 2000) and all of the devices must connect with google map, and i want to import them (csv), but i dont know the fields that containts longitude and latitude, for now i just know DeviceName, DisplayName, and DeviceType fields. does anyone know the fields that containt the longitude and latitude for the google map? Thanks
Agent Re-installation Error Message
I have a machine that had the Desktop Central Agent installed. The machine was moved to a different physical location. I was unable to remote to the machine so I did an uninstall of the agent. Now when I try to install the agent I get message - "This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic." Has anyone encountered this problem and know a fix? The machine is a Windows
SDOD creating Department Heads
I have created Departments to represent various buildings on campus. I am trying to assign Department Heads. The names of the Department Head is in the Requester list. However, when I try to assign a name to the Department the name list is blank. I type in the first few letters (I have even typed the entire name) and the list is coming up blank. How do I create Department Heads?
AD Sync with hosted ServiceDesk Plus
just turned on SAML and pretty solid however noticing a few things... one item is that the sync util they provide is meant to be manual and not automated and doesn't really update user data...is there a better option? such as LDAPS in or maybe FIM like scenerio?
Juniper SSG500M, Catalsyt 3750-X Unable Login
Sir, I here do have try login with telnet to my switches manually, it working normally. While using Firewall Analyzer it success for only login but failed enable it. For Juniper netscreen SSG500M I totally unable telnet login at all. It that the version 8.5 SP5 special trick to togin to this two device
Best way to handle a DMZ?
Hi! How do you use PMP in a DMZ? 1- install PMP in the DMZ, and do not use the LAN PMP? 2- install PMP agents, which connect to the LAN PMP? (not good since it requires a DMZ to LAN opening) 3- install a slave PMP in DMZ with database replication from LAN to DMZ? (but can a slave PMP server reset passwords? is there a way to do a partial replication of the database?) Thanks for your help, LD
SLA Report
HI i am looking for a report/query which will show me the following info, First response sla fail (true value) with who the first technician was(initial assignment) and support team(group) query needs date parameters and category,sub category,item,as well so that i can easily breakdown in excel. Using SDP 9.2 and mysql. Thanks
Next Page