Multple Requests Created due to Carbon Copy
Most of our requests arrive in SDP by email. Many times when a Requester sends a request they carbon copy other employees. If these employees reply to the Requester's email, it creates additional requests in SDP. We have to go and delete the extra requests, sometimes days can pass before an employee responds. When this occurs the person assigning the request may not know another request is already in the system for original request. Is there a way to prevent SDP from creating the multiple requests?