SLA Report
HI i am looking for a report/query which will show me the following info, First response sla fail (true value) with who the first technician was(initial assignment) and support team(group) query needs date parameters and category,sub category,item,as well so that i can easily breakdown in excel. Using SDP 9.2 and mysql.
Thanks
Topic Participants
Kevin.Gaffney
Jai Anand Krishnamoorthy
ServiceDesk Plus