Update first request when users are responding to mail thread
Good day,
When a requester sends a mail to multiple parties and includes our requests mailbox, and users reply to that mail...
it creates a new request for each reply.
Please add ability for system to update first request when users are responding to mail thread instead of creating a new request for each reply.
Kind regards
Renier
When a requester sends a mail to multiple parties and includes our requests mailbox, and users reply to that mail...
it creates a new request for each reply.
Please add ability for system to update first request when users are responding to mail thread instead of creating a new request for each reply.
Kind regards
Renier