I see in the new version you have extended the functionality but unfortunately our requirement was not part of your implementation  

We need the ability to limit a support Rep. to only be able to create a contact but not an account 

because Accounts are being imported from the ERP system and maintained their

once a month reports are generated and imported into the ERP system !

Because support reps. accidentally or by ignorance enter a name of a account that does not exists while creating requests

we get a mismatch between the two system !

This also internal work that should not have to be needed if we could limit who can create accounts.

Can you pretty pretty pretty pretty PLEASE
implement this to the system to save us from this unwanted extra work :)

Best regards, 

Valdi Hafdal 

URL : http://www.vlink.is 

V-Support for Support Center Plus

http://www.vlink.is/scp

V-Technician for Service Desk Plus

http://www.vlink.is/sdp