Has requester acknowledged the resolution?
Hi Dears Is there any way to ask requester is he/she accept the resolution? for example after closing request the question asked him is he/she accept it? right now just technicians check that he/she accept it or no but i want that requester accept it.and its better to requester give mark to technicians responsibility. Best Regards
Version 8.1 to 8.2 Update Pack fails to install
I am running build 8102 on Windows Server 2012 R2, PostgreSQL database, and am unable to apply the update pack. I get the following message in the command window from where I launch the Update Manager: Error occurred :: Irrevertable exception occurred. I am logged into the server with an admin account, and launch the command window as administrator. The current installation appears to run OK, so it does not appear to have broken anything, it just fails to install.
Password Manager Stop Service
Hi, i'm having a problem when i try to start PMP services, after a few second of being started PMP Service is stopped. i've tried to install in others servers but the problem is the same. I attach the logs. Regards.
Recovery admin password device expert 5.9
Dear all, I lost admin password in deivce expert 5.9 Can everybody help me to reset admin password ? Thank
Unable to add ESX host - Is there any restriction ?
Hi there, I tried to add an ESX host with no luck, it keep going to unknown device. 1- I tried with free and trial edition and got the same issue. 2- Tried with our activated license and it worked fine (so no issue from the ESX host). 3- Tried to do a repairDB got the same 4- re-instralled opmanager (this time with postgres DB) same issue 5- tried to change the vendor (when discovered as unknown) to VMware or HP, then when changing the type to ESX got "Unable to fetch Managed Object details for the
OPM Enterprise Edition and Plug-ins
Hi I have a project that will have OPM Enterprise Edition with the below Add-ons and Plugins . I need to know where to install each of them (in the Central server or in the Probs) , and if they will installed in probs , how the license will be distributed and can we get a consolidated view for all of those plug-ins in the Central server: NFA Plug-in WANRTT Add-on VOIP Monitors Add-on NCM Plug-in Rack Builder Add-on UCS Add-on Workflow Add-on IPAM/SPM Plug-in Capacity Planning Add-on Agent Based Log
Feature Request
Hi, I was wondering if it was possible to re-add the notes field in the API view for device availability? Currently it is rather inconvienent to have to leave the API view in order to enter notes explaining why something was not available for a specified time. It was a very useful feather in the orginal view and very unfortunate we lost it in the API view. Thoughts? Thank you. Rob
Rest API Add new request with login requester
what add new request with login requester? { "operation": { "details": { "requester": "Shawn Adams", "subject": "Specify Subject", "description": "Specify Description", "requesttemplate": "Unable to browse", "priority": "High", "site": "New York", "group": "Network", "technician": "Howard Stern", "level": "Tier 3", "status": "open", "service": "Email"
How to expand "Milestone" body detail?
Hello all, Can anyone help with this? I have the following issue: I have created a proyect and a milestone for it. However the body of the comment is very narrow. Is there a way to expand it, so, I can insert a big picture in it and share with other participants? Attaching a pic. Thank a lot!!!!
Photo Upload Plugin
1. Can we customize the photo upload page with more advanced (zoom, resize and crop) plugins? 2. Where can we specify the Max photo size limit in Kb?
Migration Queries
Hi there, We are running NetFlow Analyzer Build 9870 with MySQL database on a 32 bit Linux server. We want to migrate this to a 64 bit Linux server prior to updating to the latest build. We have installed the 64 bit version of NFA Build 9870 on a new 64 bit virtual Linux server. This was worked OK but we have run into an issue which is preventing us from proceeding further. The new installation appears to have installed postgres as the database. Our present running system is running MySQL and
Ability to exporter change calendar
Ability to exporter change calendar googel calendarr or sharepoin calendar
org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking
Hi, Yesterday I got an error in SDP+ and the application got stuck. I only found out this morning as It happened after working hours. I restarted the server this morning and everything went back to normal. We are version 9016, MS SQL server on the same server. Windows 2008 R2 - SQL2008 R2 Here is the message in SDP+ log file: org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException:
Android Opmanager app - no devices shown
Running Opmanager build 11100 and have android opmanager app version 1.2 Tried with SSL activated and deactivated. At the moment just trying with wifi on same network as the Opmanager server. Dashboard shows the correct number of devices and alarms. Devices shows "no data found" and doesn't list any devices. Device details does not show any utilization information. Have i missed something in the configuration or poor app? Also tried ipad app, but it never connected at all.
Editing Pick List field after creation
Hello All, If we create a new incident field and choose 'pick list' as the type, we can add values, however once it's been placed on the form, there doesn't seem to be a way to modify the list. Is there a db table that we can update, or do we need to create a new control each time if the pick list values change? Thanks.
Trouble Importing Active Directory Users
I am having trouble using the AD import function in the ServiceDesk. Basically, when choosing the "Import" link, it does not show all of the OU's. In this example, I have an "ASG" OU, which contains an OU for each branch, then within each branch OU I have an OU for each department. In the Service Desk, I can only see the root OU. I can't drill down to see all the OU's listed under the root. I have pasted a screenshot of our Active Directory, showing the OU structure as well as what I see in the ServiceDesk
Migrate work task associated with a request for servicedesk plus MSP to ServiceDesk Plus
Hi, I have some questions about data migration between ServiceDesk Plus MSP and ServiceDesk Plus. Is there any way to migrate work task associated with a request? My servicedesk plus msp license expires in December and I saw that the ServiceDesk plus is more suited to the needs of the company but we don't want to lose the information requests that are already created. My DB is MsSql ServiceDesk plus MSP 8.3 builder 3909 ServiceDesk plus 9.1 builder 9108 Thank you!
Missing Field in Field & Form Rules
I'm missing some fields in the rules, like Description and Resolution. Is the a way to set those field?
Where has the work log tab gone?
Have just applied the build 9108 and the work log tab has vanished? We can add work logs to tickets and see that it has been done in the history of the ticket but without a work log tab, are unable to view what work was done?
OpUtils Latest Version Install Ubuntu 14.04.2 64-bit
Hello, I have scoured the forums and see that his has been a continual issue with 64-bit across all the Mange Engine products. However, non of the fixes I have read about from recent years have worked for me. ia32-libs has been removed and is replaced in functionality only by 3 other packages. There appears to be a new push for Multi-Architecture installations. Here is what I am seeing.... After setting permission and execution settings on the file, I initiate the installation with sudo ./ManageEngine_OpUtils.bin
Patch management for non Internet connected air gap network
Is it possible to use Desktop Central in an air gap network without Internet connection? Something like an external Internet connected Desktop Central server which downloads the patches and makes them available for transfer via USB keys to a Desktop Central server on the air gap network?
Manage engine firewall analyser not exporting full logs
Hai i am using Firewall analyser 7.2 ............Recently i faced a problem............. while exporting Intranet and Internet reports for the previous day , the exported PDF for CSV file only containts 10 minutes reports at any time. I even tried with custom time search for example 0900 hrs to 10000hrs , but while exporting the logs are having only logs from 0950 hrs to 10000 hrs...and the report contains only 113 pages.. How can i get entire Internet report for the day form example 0900
Send Email Upon Submit
I have a request that is forwarded on to a 3rd-party vendor. Is it possible to have the request emailed (Subject and description) upon submit?
Monitoring
I have many problems for monitoring Mikrotik (pppoe interfaces) and OLT PARK (GPON INTERFACES). Anyone can Help me
Monitoring of Windows 2012 R2 Server
Dear Sir/ Madam In release notes of OpManager 11.6, it mention 'OpManager now extends its monitoring capability by supporting Windows 2012 R2 servers'. May I know whether OpManager 11500 also support monitoring of Windows 2012 R2? Thank you.
parameters in the survey
Hello, for easy identification, we would like to include in the e-mail satisfaction survey, the Id, technical and ticket subject. Is it possible?
File monitoring with string alert
Hello, I am unable to monitor a file with string alert. I succesfully installed the agent on the monitored server (Windows 2012 R2). The monitoring server does access it since it can check the file existance. But, it does not initiate alert when the file contains a specific string I wrote ("error"). Version : Essential Update : 11600 Thank you for your concern. Nicolas
Changing opmanager_snapshot_dial.xml to have a working Snapshot dial
Hi, We have Opmanager...I'm trying to change the dials on the snapshot for Spectracom Frequency References. I followed the instructions....and no matter what I do I can not seem to get the "Number of Satellites" to show the number of satellites. I do start and stop the servers between changes to the xml file. I've attached hopefully enough information in the attached files for someone to tell me what I'm doing wrong. Thanks for your help Kind Regards Dion
Notification text format
Hi Is there any way to change the line spacing in the notification text body as it looks to be set at 1.5? Regards Graeme
Auto notification
Hi I have auto notifications enabled but would like to create BU rules to send notifications. Do the notification exeptions also apply to the BU rules? Regards Graeme
NetFlow configuration on Cisco IOS XE v
Dear All, Hope you're doing well :) I need a small help, hope someone could kindly assist ? I have a Cisco 4451X router running IOS XE Version 03.15.01.S I have configured netflow on this router as follows: +++++++ Begin ++++++++ flow record SingNet-Internet-Traffic match ipv4 protocol match ipv4 source address match ipv4 destination address match transport source-port match transport destination-port ! ! flow exporter SingNet-Internet-Traffic destination 130.24.24.166 <<<<<<<<<<<<< This IP
Errors setting up USB Security in company
Hello, we are using DesktopCentral for over two months now and are very happy with software and patch deployment. Now we want to use the usb security feature to do the following: 1. Block all devices except mouse on (most of) all clients. 2. Unblock specific devices for specific users. 3. Notify users when they attach a usb drive (unallowed). 4. Receive an email alert about the unallowed action. I tried deploying the configurations on the clients and have encountered many problems... 1.) On my own
vendor contact person
Only one contact person per vendor can be defined. Am I right?
How is Time Elapsed Calculated?
We're just started to us the Time Elapsed Field. Based on what I'm seeing it calculates time elapsed as number of working days in hours. In summary if a ticket was opened on Monday at 0800 and Resolved the following Monday at 0800 the report using Time Elapsed would ready 40:00:00. Is this assumption correct?
Customize GINA/Mac Unlock/reset screens
Currently when users use the GINA/Mac feature to unlock or reset a password, it shows domain password requirements. The way these are displayed is not very easy to understand for basic users : "The minimum password age is 7" "The maximum password age is 180" "Domain password complexity is enabled" And so on. The list is confusing to novice users who often times do not understand what information it is trying to give them. We would like the ability to customize the GINA/Mac unlock/reset screens to
Migrate Database
I want to migrate ServiceDesk from windows to linux. can we use database on windows platform to linux O/S...? Is there a tool or way to do this without re-entering all data again?
Requester can mark Like / Unlike over a solution article
Hi, Noticed in the road map that under the Yet to Start section you have the below feature: Requester can mark Like / Unlike over a solution article Can I please make an additional suggestion if it hasn't already been considered, can the Unlike be linked to an Incident Template so that the Requester can log a support call off the back of a solution that hasn't worked for them?
SDP MSP update problem from 8.3.0.1
Hello, i am unable to update from 8.3.0.1 to any new versions - always get error Problem in post Invocation process log attached. please help
Service Desk MSP update Error
Hello I am trying to update from 8.3.0.1 to any new version? i try 8.3.0.2, 8.3.0.3 etc till the current version And every time i get error Problem in post invocation. log file attached. please help
Auto suggest MERGE for cases with a similar Subject Line !!!
I have a common problem where duplicate cases are created, because technicians do NOT merge cases together. This could be avoided very easily if Service Desk was able to suggest a MERGE by scanning the email subject lines. What I propose, is that Service Desk scans the past XXX cases or XX days of cases, for the same subject line and makes a suggestion dialog box for the technician to MERGE any similar cases it finds. eg. You see a case titled "RE: fix my computer", this reply came to Service Desk
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