SDP - Email Signatures
So I've seen the $EmailSignature variable on replies. I am wondering, where do I configure this variable so that notifications have said Signature?
Not seeing any data past 1 month?
Hello! I am new to EventlogAnalyser (kinda thrown into it) and I am trying to figure out how to use it. When I am trying to look for data for the last 6 months I am only seeing the last 30 days. Is there a setting that I am missing? James
Detail Patch Report
Is there a way we can build an exportable report that shows the following: Host A: Missing Patch1 Missing Patch2 Host B: Missing Patch1 Missing Patch2 Thanks, Richard
OS platform for installing PMP
Dear All Is it possible to install Password Manager Pro on RHEL 6.5 or later ? what about CentOS ? is there any difference between 32 and 64 architectures ? I'd really appreciate if you help me through this . Regards Fatemeh
password integrity reports false positive
Hi! I have 8200 installed on Linux. I use PMP to verify password integrity of multiple servers. I always have false positive in the report. Report will tell me that root or another user password in not good on server1. But password is fine. I have this problem since version 6800. Now at 8200 and still the same problem. One thing, the false positive are not always the same ressource. It can vary from day to day.
ServiceDesk not updateing sender email address?
Hi, During setup we used a test email address of Servicedesk@xyz.com. Now that we are about to go live I've changed the address (under mail server settings) to helpdesk@xyz.com but sender address seems stuck at servicedesk@xyz.com. I've restarted the server, clicked save a thousand times but it won't change. Any suggestions would be greatly appreciated.
Error when approving
When you are using the purchasing module and you have 2 stages of approvals: Both set of approvers get notified that they have a purchase to approve. However, if Stage 2 approver tries to click Take action, they get a bad link that they can not approve. It is not until Stage 1 approves, that the Stage 2 can approve. It should operate like the following: Stage 2 should not see the option to take action until Stage 1 has approved it. It should be hidden from view or not show up until Stage 1 approves.
Incoming group email not working
Hi there, I've setup a new group with a group incoming email address which I've aliased to our main incoming email address. When I send a mail to that address it hits the service desk but doesn't assign the group. Is there something I'm obvious I'm missing or could there be an issue? Many thanks Michael
enable Service Requests from APP and mobile website
Hi In our origination we have disabled the use of Incidents and only use Service Request (for the associate to PO feature). When users go via the mobile website and the APP they are only opening incidents instead of service requests and we have to change each one manually to convert it to a service request. Is there any way you guys can implement Service Requests on the mobile side? Thanks as always!!
Install/uninstall software
Dear, When i use the install/uninstall in a ticket to install software, the status stays in draft. version Manageeingine 9.1 Build 9107 Version desktop central Build No:91058 Please advise Kind regards Tim Verduyn
Report Fields Available for Columns - BUT NOT for Grouping!
Why are there fields available to put on a report that don't show up in the Group By list. I've logged support requests and have never received an answer?
When changing a support group falls error
CMDB/ Project Modules On-Demand - New UI 6
Will CMDB and Project modules be added to the On-Demand version soon? Is it planned? Also is the new UI 6 scheduled to be deployed to the On-Demand as well at the same time it is for the On-Premise?
How do you get emails (like in Outlook) into a request?
There are lots of times I want to easily put an email (like from Outlook) into a ticket. These are typically emails between our support vendors when troubleshooting an issue, so they're not the requester. For example, one of our computers that's under warranty had an issue. I called Dell to open a ticket with them. They've sent me 2 emails about my ticket and dispatch information. I would like to easily import this into the ticket. Typically, I just copy/paste the contents of the email and put it
Cannot access to ADSelfService Plus Portal for Admin Login.
Problem area: I had enabled SSL and hide "Self Service Admin Login", I was able to access via showLogin.cc link but I cannot access through AdminLogin.cc link with error webpage cannot be found. Gina installation on XP with no problem but cannot install on Vista Business.
Bandwidth controls when patching/installing
I have noticed that I need to limit my patching/installing down to 10 devices at a time because the hit our LAN/WAN takes. I know you can limit the bandwidth on the remote site down to 64kb, which we did. However, I do not feel it is truly working as i am seeing my WAN burst to 40mb causing multiple issues. Has anyone else seen this issue, and what did you do to prevent it? Thanks, Dan
Account details tab
When you are in a request as an admin a tab appears called account details. Is there a way to display that tab without giving admin permissions?
adselfservice security questions
How a user can modify or update the responses of the security questions ?
A vulnerability in SSLv3 (dubbed POODLE) was disclosed publicly
Hello ADSSP Support, A vulnerability in SSLv3 (dubbed POODLE) was disclosed publicly on 10-14-14. This vulnerability in conjunction with the SSL 3.0 fallback mechanism creates a critical security flaw. Since our instance of ADSSP is exposed externally (publicly) here we would like to disable SSLv3 ASAP to close this vulnerability. Please advice as to how we can fix this issue in ADSSP? MURAD AKRAM Lead Enterprise Systems Engineer , ESM Group
Allow users to Unlock Account and Reset Password
I was under the impression that this software allowed users to unlock their accounts and reset their passwords without having to make AD changes. However, it's come to my attention that in order to unlock their account they need the Read lockout Time and Write lockout Time permissions delegated to them in order to unlock their own account. Is it acceptable form to give all end users this permission and would they then be allowed to unlock any and all accounts?
Custom Dashbord for FileServer
Hi I have a Virtual Windows 2012 R2 file server, running on a Windows 2012r2 Hyper-v host. Both servers are added to Opmanager. We have had performance issues with this virtual fileserver, and would like to show some parameters on a big-screen. I've added some Custom WMI monitors, to monitor the Disk Queue Lengh. I Would like to create a Dashboard, showing some Graphs for the last 4 hours for: Disk Queue Lengh, Memory, CPU, Network for this particular file server and that hypervisor. I can only
always gets an error while changing "Helpdesk - Notification Rules"
Hi forum members, When i'm trying to change any settings in "Helpdesk - Notification Rules" i always gets the following error: "Please choose technicians to notify during new request creation" Which field cause this error? What can i do to bypass this issue? Regards, Guy.
Multiple requests
Hi, We started implementing SDP+MSP and we ran into a few problems, so I would like to make a few feature requests. - allow login with domain\username format, and ditch the "log on to" dropbox: Exactly the same thing happened when Microsoft moved from XP to Vista, domain selector was gone and you had to type in the domain. This way we do not have to publicly display our internal domain names, also, the users won't get confused by having to select local authentication or a domain. (If user does not
Customize report layout
Hi, I need to change report layout. The main color of our organization is green. I need to change the default lines and text in blue color to green color. Can you help me? Thanks SDP 9.1 MSSQL
Assign site based on sender's email via business rule
I know that this one has been raised before - but it's pretty important to us so I thought I'd raise it again. We've just stated using SDP - our users are submitting jobs via email only at the moment. In the near future we're going to be accepting requests from multiple sites and would like to be able to automatically assign requests to sites based on the sender's email address via a business rule. Similar requests seem to refer to SDF-38997 and many of these are over a year old. I've just patched
is subscription based pricing option available ?
Hi, Is there an option for subscription based pricing for "Network configuration manager" tool ??
Deviceexpert ,how to set up variable for tftp DESTINATION_FILE_NAME ?
I need to backup cisco c2960 flash file to DeviceExpert, and i want to setup DESTINATION_FILE_NAME as $hostname_DESTINATION_FILE_NAME ? can i how to do it ? thanks
Notification Rule to email creator tech when assigned tech closes ticket
Often I create tickets and have to assign the ticket to a different tech for resolution. Ultimately, I'm interested in when the assigned tech closes or resolves the issue. Is there a way to build a notification rule to email the created by tech when an technician that closes the ticket is different than the created by tech?
Multiple Link down (Link status) Profiles neeeds to be created through Net-Flow
Hai, I want to create a multiple link down alerts in Link status category for my individual WAN links and alert mails needs to be forwarded to my help desk portal mail ID to generate unique ticket for each links. If i try to create a new alert profile by default i am getting utilization category alert profile only. How can i achieve this through net-flow. Any one can quickly respond it will be great.
RPC Server unavailable
I'm using the Desktop Central Free Windows Tools. I'm getting RPC server unavailable, If i turn off the F/W it works fine, does anyone know what ports i need to open on the F/W to let this work?
Customize EMail (Resolve/Resoultion)
Hi, when I resolve a request via Tab "Resolution" in request-details the system automatically sends an email to the requester. This email is split into 2 parts: - 1st: The original request - 2nd: My resulution. Can I customize that mail. I want to swap the two parts, (1st my resoulution then 2nd the request) Greetings Michael
Pass-through authentication question
Hi all, In the help page about pass-through authentication http://help.opmanager.com/passthrough, mention is made of creating a computer account and resetting a password for an existing computer account to use in the pass-through settings. Does this computer account have to be the machine Opmanager is installed on or can it be a random computer account and password created just for the pass-through authentication? I tried resetting the password of a live server using the VB script provided which
Is it necessary to install a database for service desk working correctly?
Is it necessary to install a database for service desk working correctly?
Login splash page
Hi, We have just done an update and the login splash page has changed and I am just wondering how I can customize it again to have a diffent look. I have managed to get the log that I want to use to show up the top, but it used to be the whole splash screen
new installation on the same sever
Dear All I want to have a fresh installation(latest version of PMP) on new path with a new license file(Enterprise) on the same server as my previous installation was. and I want to restore backup data of 7104 version on my new installation. I am wondering what is the best solution for it. I would appreciate any help . Regards Fatemeh
Custom AD Manager Requester page
Can I add static text to the workflow requester roles page in AD Manager ? I need to add instructions on how the complete the form.
Service does not send notification mail to create a query.
I have some problem, when create a business rules. Service does not send notification mail to create a query. Does it ossible in the free version of the product?
Asset scanning/ Bardoce reader
Is there an integrated asset/barcode scanner that ME has worked with to update CMDB and Assets?
Microsoft Licensing
Hello, With Microsoft's Office licensing, we can install 1 key on a desktop and as long as the laptop is a dedicated machine(not shared) we can install office on that same user's laptop with the same key. What would be the best way to track this in ServiceDesk? If we create the key with 2 installs, I'm worried that someone else will think that we have 2 of those keys available instead of the single key allocated twice. If there isn't a good way to do this, then this is a function we'll need added
Ability for Self-Service Forward Schedule of Changes
I'd like the ability to publish the Forward Schedule of changes / Calendar View to Self service so we can allow staff to see IT changes Two security features I'd like to see with that is the ability to make the view able for certain groups like request template functionality. Similarly, I'd like the ability to mark some changes as private so they aren't published on self-service but are always view-able to IT - similar to the Solutions Private/public configuration
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