Customizing SDP+ - Change fonts, CSS and colors
Hey guys, I've changed my SDP+ over time quite a bit. I want to give others the opportunity to take a peek into how my instance looks right now, and how i managed to change it into what it is today. The changes have been made in several areas of SDP: The core CSS files (in attachment), the logo and the coloring (within SDP itself) (for understandable reasons i've deleted the logo into the screenshot in the link below) My main focus was to change the used fonts into something that would appear a
monitor internet speed
Is there a way using application manager or site24x7 to monitor my internet speed? Thanks.
ME SDP MSP Not Starting
Hi. Our Production Server suddenly stopped yesterday. Checking the wrapper.log we noticed the following: VM exited unexpectedly. STATUS | wrapper | 2015/10/23 16:21:01 | Launching a JVM... INFO | jvm 9 | 2015/10/23 16:21:01 | WrapperManager: Initializing... INFO | jvm 9 | 2015/10/23 16:21:02 | This evaluation copy is valid for 28 days INFO | jvm 9 | 2015/10/23 16:21:09 | Unclean shutdown of previous run. INFO | jvm 9 | 2015/10/23 16:21:13 | ServerContainer
Slow response when deploying software
Once I have updated Desktop Central to the latest Build, do I have to do anything with the client machines? When I ran the Scan Systems option under Patch Management, it found the client was out of date on all the machines, but has since updated them automatically. The reason for the question is I have tried pushing software out to a couple of machines since the upgrade and whereas before it would be near enough instant (using Deploy Immediately) it seems to stay on 'Status: Ready to Execute' even
User Account Expiry date
Hello, I am trying to set up a custom attribute, in the reports, to show the date a particular user account has expired, or is set to expire. I have used the LDAP name of AccountExpires and a Data Type of Large Integer. When I run the report it shows the raw value of the date, and I need it to be converted in to a "human friendly" format. How would I do this?
Email Startup
Hello Everyone, I am using trail version of ad manager for demo purpose I want first startup daily user logon report by email or user logon history by manager
Deleted Computers & Users
When I delete computers and users using AD Mgr, I can go in and restore them. How long will AD Mgr keep those deleted items to where I can restore them? Is there an option to set a retention period, like a recycle bin?
Reports on Project Management
Hi, I am looking for a report with the below columns for current month and last month Project Report on Recent Updates – This Month Report Date and Time of change updated by Schedule Start changed from date to date Schedule End changed from date to date Actual Start changed from date to date Actual End changed from date to date Priority changed from Low to Medium Status changed from to Owner changed from to DB:- MS SQL Build: 9112 Thank you for your support Regards, Shri
Reports sent as Zip files
I've scheduled several reports to be generated as XLS files but they come via email as zip files. Is there a way to change the setting so that they are not zipped before sending?
Help with customers update
Hello, Please is there any feature that allows me to group accounts, and enables me send a general mail to all the accounts in the group.
NTLM Failed redirecting login
since we upgrade to 9114 we are facing this issues 1) approved services are still showing waiting for approvals 2) NTLM Failed redirecting to login Your Version: 9.1 Build 9114Latest Version: 9.1 Build 9114 [Details]
Announcements x Tickets (Alerts)
Hellow Can I create an announcement automatically when a ticket is created? e.g. Is it possible? Can i create a trigger to do that? Thanks SDP 9.1 MSSQL
how to create a monthly report for all incidents?
this report contain Incident name,requester,technician,solutions, create time and so on.
Exchange 2010 Mail Settings
I am unable to setup Service Desk Plus with an email on exchange 2010 everytime i try to edit the settings i get this. FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. I was told by a support rep. that manage engine doesn't support exchange 2010, and had no estimated date that they would support 2010. Surely there is some way to make it work... please any help would be appreciated.
fields and forms rules
Hi, I have tried and experienced that the fields and forms rules are not working for tasks if there is only one template which is default template is assigned for requestors... Regards, Pramod
NET FLOW - monitoring Sites web?
Hello all, I have one Cisco ASA 5100. We need monitor what sites a most access , and what sites and users consumed most network band. Exemple. ip source X Youtube.com X 10GB IP source X one drive X 5GB Ip source X Office365. X 2GB have this report? thanks a lot.
Patch Management Exclusions showing as Failed.
I have updated my automatic patch deployment jobs to run separately for my remote office sites. I have noticed for the last week that my exclusions are showing as failures. I exclude the servers and update those manually at least for now.Why do they show as failed instead of not applicable. Ed
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server
hello I have this problem email FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password. - The Telnet responds to the server email and port - The passworld and email configuracion is OK Product Name : ManageEngine ServiceDesk Plus 9.1 License Type : Trial Version License ID : Customer ID : Product Edition : Enterprise Number of Technician Logins : Purchased: 5 (Used: 5)
Reply template bug
When adding a new reply template everything looks normal and the window with the template variables appear. If I hit save and add new, the template variable window disappears. I have attached two screenshots. One with the template variable window and one without. Build 8314, SQL 2012, Firefox 41.0.2
Customer's view
hello, When our customers log into the portal, they only see the request they raised. they complained about it and i edited their profile in i set the "In the Customer Portal, this contact can view" to all request from their accounts and sub accounts but i logged in as a customer and nothing changed, ive been doing the same for the same customers but its still the same result please reply ASAP. Thanks.
How can I disable "Status Notification" Pop-Ups
Good day, Seeking assistance in disabling the pop-up status notification that occurs between each step of the approval process. Thanks in advance for any assistance from the group. Doug
Make the usage of Display Announcement using Desktop Central clearer
Hi, In the Service Desk update 9113 you have added the ability to display a Desktop Central announcement from a Service Desk announcement which is great. However I accidentally just sent out a Desktop Central announcement to our whole domain I assumed (without paying much attention) that the announcement was just going to go to the person(s) I had entered into the To box. But instead it just goes to all computers on the domain with the Desktop Central agent installed. It would be good if it was
can't find how to include Request Closure Code in mail to specialist
Hello! can't find how to include Request Closure Code in mail to specialist - please advice What I want to see - every time, when any request is closing, I need a mail to administrator with some info. I tried to include Request Closure Code to this mail, but can't - please help to understand how it possible to do.
SDP Asset Explorer Client for Internet Based Client
Hello, I would like to get information on the following configuration. If it is supported. Currently SDP listens for agents on port 443, 9000 using host name sdp.domainname.com I would like to split my DNS having internal client hit a private IP address and external client hit a public IP address. I would like to deploy a second SDP server in my DMZ to communicate and capture data from internet based clients, and keeping a level of separation between LAN & DMZ. Is it possible to deploy multiple SDP
Forcing Mac Agent to contact server
Is there any way to initiate communications to either the distribution server or the primary server, using the command line on a Mac? Recently we ran into an issue where we needed to push something out via DesktopCentral immediately (remote script to update a standardized password), and saw that many of the computers are online, but were never pushed the script. Incidentally we noticed that the computers were listed in the incorrect Remote Office, which we've usually seen automatically updated
Purchase 'request' and purchase orders ...
Hello. I am currently evaluating SD+ and I like it very much. Thus, I am still having a question regarding the purchase process. Is there a way to create purchase requests (as I encountered in another service desk solution)? By creating purchase request, it would be possible to assign each purchase request to a cost center. Then, after having several requests, I would like to create a purchase order, by selecting/gathering existing requests with material from the same vendor. This would allow me
Approval rejected
Hi, We are making the configuration of the new ServiceDesk Plus application. I have some questions. we are using version 9111 1. When it rejected a request for approval submitted to how we make the request to turn off automatically . 2. Requesters can see how the old request
How can I view the user portal as a technician?
Is there anyway of seeing the user portal without having to login as a Requestor?
Request Catalog templates missing
Dear all, I have a very strange issue. My service catalog templates for hardware purchase request are missing after changing name of the support groups. Is this a known issue? How can I get my missing templates back? I hope I don't have to recreate them from scratch and that they are hidden somewhere. Thanks for your support. Regards, H
Solution Template
Is there a way to create a template for Solutions in SD+ (v7.6.0 Build 7604) ? I'd like to be able to put some sub-headings in there etc. thanks Lisa
Send email to a Request
Hi guys, Does anyone know if is it possible to send an email to the service desk (specifying something in the object) and make the system automatically add the email in the Requester Conversations section of a specific request. I mean, if I send an email from the request and the user replay, the email is automatically inserted in the Requester Conversations. But what if I want to add an email that users sent to my personal address? Thank you
Build 9113 - Login screen appears in upper left corner of browser
Since we did the upgrade to 9113 our login screen appears in the upper left corner of browser. How do I fix this so it appears in the center as before? Also how do I remove the Product Overview button once logged in on the main screen.
Categories Incorrect in Mobile App
I'm using the Android mobile app (version 1.4) and on requests I'm seeing incorrect category, subcategory, and Item. I'm also unable to change them from the mobile app. When I make the change and save it, they revert back. Example is attached. Categories, Subcategories and Items were imported from a spread sheet.
ServiceDesk Plus 9.1 Released
Dear Users, We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.1, which comes with new features and lots of bug fixes. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note, that the upgrade to 9.1 can be done from build 9046. Customers in earlier builds can move to build 9047 by applying the service pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html
Recommended Configuration Order
Hello, In the next month we will be doing a nice clean build of Manage Engine. I've got my Admin guide and the current system build. What I was hoping to find somewhere is the recommended Configuration order for example I'm guessing the Sites should be configured before the Requesters are completed. The Admin guide appears to just be in order that the configuration appears under Admin, not necessarily what order each this is best configured in. Anyone know where I can find this, or has anyone documented
Connect to pgsql database in linux
I have SDP installed in linux. HOw do I access the database via command line to review structure and such? I navigated to ManageEngine/ServiceDesk/pgsql/bin ./psql -U postgres -p 65432 -d servicedesk psql: could not connect to server: No such file or directory Is the server running locally and accepting connections on Unix domain socket "/tmp/.s.PGSQL.65432" I'm using port 65432 as that is what it seems to be using: postgres 1271 0.0 0.2 60140 10944 ? S Aug17 3:54 /srv/servicedesk/ManageEngine/ServiceDesk/pgsql/bin/postgres
Is VMware vSphere 6.0 supported yet?
Does anyone know? If not, when will it be? /Rasmus
Fields priority and incidents status translation
Hi, We are using ME ServiceDesk plus, and we have most of clients from Poland, so all templates are prepared in polish language. However, now we need to add some external customers from outside country, and I have problem with fields Priority and Status. How can I translate them into polish/english? Those fields are not customizable per site, so creating seperate priorities for english and polish is not possible, also in translations section I can not find them. Is there any way to do this? Thanks
Assigning a task
hello, Please when a task is assigned to a support rep, the whole support team can see it. Pls is there a way to that only the assigned rep will be able to view the task.
Patch Tuesday
When should i be seeing patches available in the patch DataBase? In EST please. it just seems that the patches released by MS dont show up in our DB until mid morning on the Wed after after Patch Tue. We try to be as close to bleeding edge as possible for our dev environment and are having some issues with our timing. thanks!!
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