Allow requester to log call for different site to the one they are associated with?
Does anyone know how to allow a requester to log an incident for a different site to the one they are associated with?
We have created a custom template, but when we log on as the requester and try to generate a request, the Site field is greyed out and cannot be changed.
The requester can view all requests for their account and is set as an Account manager. The requester is responsible for logging all requests for all their sites so I need them to be able to select the correct one.
Many thanks.
Topic Participants
Shaun Barrett
Madhivanan S
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