Downtime duration to e-mail notification
Hi ALL! OpManager can sent email if monitored device is UP. Ho i can add to this email ( message about Device Active and Responding) durations of downtime ?? Look at mail form OpManager and email from other monitoring system: How to do similar in OpManager
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
Move login box over
Hi To accommodate our corporate logo - I would like to move the SDP login box over to the right. Guessing it takes a modification to a CSS file as I don't see it in the HTML editor.
Endpoint Central Agent Image Deployment
We want to deploy the agent on new VM server builds that are built from templates. I have installed the agent on a template and run the dcagentPreImage VBS but when I deploy from template and run the dcagentpostimage VBS the VM fails to appear in the
Swagger (OpenApi) file that describes the APIs
Is there a Swagger (OpenApi) file that describes the APIs? The documentation is not enough to determine for example whether a field is mandatory/required or not, or the accepted char length for a string field, and we do not even know the full list of
Viewing Ticket
Hey there, we have a rotating Service Desk of three analysts who monitor a central SD ticket queue. I was wondering if there is a setting some place that would put a notification banner in a ticket if another technician is currently viewing a ticket.
Update to Build 14930 from 14840
Errorcode:1015 RC SI is disabled. Enbale to continue
Automatic ticket distribution
Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses.
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
Add Skip Backup Option in UpdateManager GUI
Hello! As those of us with older ServiceDesk environments are well aware, the option to skip the forced backup prior to upgrade has become a necessity due to the sheer amount of files/folders accumulated in the directory over time. This backup would take
Report an Issue
how when clicking on the "Report an Issue" button, the already specified template by asset type opened, and not something that the user could choose themselves?
[Endpoint Central Update] New Pricing Structure for Servers
Hi everyone, This announcement is regarding a revision in our server pricing structure for Endpoint Central, which is a result of evolving needs and growing complexity of server environments compared to workstations. Till date, we've had similar pricing
Projects Approvals
It would be great to have approvals in projects similar to incidents - some projects have variations or changes that we would like to request approval for and also track those approvals, presently we need to open a ticket just for the approval process
SDP 14840 upgrade issues
I have noticed several users have posted articles advising they faced issues upgrading to 14840. From java version issues, VM starting issues or even cases where SDP doesn't start as normal after updates, it is a concern. Some have even faced major hurdles
Import a .osdi image into the Image list
I'm in a bit of a bind. I just started a new job and while teaching myself Manage Engine Desktop Central 10 I accidentally deleted out main customized image thinking I was deleting the template. I do have a copy of the .osdi image file. Is there any way
Custom script not working - what am I doing wrong?
Hi, I am trying to create a custom script (my first), and I cant work out why its not working. There is no error or feedback and I cannot find any log to help me diagnose the problem. This is only a partial script at this point, whilst I figure out how
HP BIOS updates
Hello, Is it possible to apply HP BIOS updates with Endpoint Central? For example, the HP Elitebook 850 G5? Regards, John
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Sending attachments in deluge script
Hi, Team, How can I send some files as attachments with the "send mail" deluge function? When not using the attachment, I can send the email without issues to the recipient. I've tried several ways to reference the files (which are task attachments, and
Client Initiated Scans
Is there a way to trigger a patch scan from the client side? (Maybe a batch file or a command they could run?) I think I have many users that aren't online long enough to complete a patch scan. I was thinking that when they call into our User Support
Need to incorporate "Notes" info in ServiceDesk plus change MGT report
Dear Expert, please help to add "Notes" (CR submission stage) in below existing custom query. below query use for exporting CR data (DB - MSSQL 2022). select chdt.changeid AS "Change Request Number", ctDef.NAME as "Change Type", requester.FIRST_NAME as
Query to Generate Report of all Technicians in SDP (MSSQL)
I just wanted this to be listed here in the Pitstop, for future reference, and in case others might need it (Running SDP On-Prem v14.6): select au.FIRST_NAME as "User Name", al.NAME as "Login Name", dd.DEPTNAME as "Department Name", sdo.NAME as "Site
Helpdesk categories
We are looking to create a new set of categories to classify our requests and incidents under. How can we hide the old categories when we've setup our new ones? What happens to existing tickets that have been assigned the old categories if we delete the
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
Data on Kanban card
I like to view my tickets in ServiceDesk Plus as a Kanban board and I am wondering if I can add additional data elements to be visible on the card. I would like to add scheduled date so I can track when the ticket is scheduled to start.
Closed Ticket Notification
The image below is received when a ServiceDesk Plus Request is Closed. is it possible to modify this notification email? We can't seem to find it for modification.
Access Token not found
Hello, Our Azure client secret expired yesterday, we created a new one, deleted the old one and added the information in ServiceDesk Plus (keeping the rest the same). But now we cannot use the incoming mail anymore. Send mail trhough SMTPS works, but
Field Error custom HCM integration
Hello, we are currently trying to implement a custom HCM integration to automatically update our accounts. With the latest Build (8000) most of the steps were done easily but we encounter a problem while trying to sync the accountExpirationDate. After
SSH Credentials
Hello, I'm new here and I'm having problems adding a credential for my Linux servers. I currently use Putty to access them. I’ve read some topics here and tried using the SSH protocol, port 22, with the following settings: Prompt: $ Login prompt: login:
Fill data in additional field from an external source
Hi all! We need an additional field in the request form with a list of some values. Right now these values are maintained in an external database. Is it possible to fill the additional field with type list with data from some external source? Thanks
Switch Port Mapper does not work with Cisco Catalyst 9200L / 9300L
we have an issue with Switch Port Mapper's compatibility when used with Cisco Catalyst 9200L and 9300L switches. Despite configuring SNMP according to best practices and the required specifications, the tool fails to operate as expected on these devices.
Issues with site notifications and rules
I have created a new site for a new support group however have noticed that some of the automated notifications and rules are not working as it does with other sites. Ex: System notification "E-mail acknowledgment to requester on submitting a new request"
Make Scheduled Status Change MANDATORY for certain Statuses?
Hello - Is there a way (even custom) to make the Scheduled Status Change mandatory for certain statuses? For instance, when Technicians are putting the ticket 'On Hold', we want them to HAVE to fill out a date where is goes back to In-Progress. Is this
Can't log in
Tech can't log into Service Desk plus because the system says they already are logged in. How do we get them logged out if they can't log in? Build number 14.8 Build 14850 MYSQL
UAC and MFA
Hi, We just realised that when we launch an app using elevated credentials the device is contacting our ADSS server. If the server is not reachable (no network connection for example) we're not able to get password the prompt and instead get a message
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