Статус "Отменён"
Уважаемая техническая поддержка, доброго дня. Вопрос, можно ли настроить SDP так, чтобы при выборе статуса "Отменён" закрывались или отменялись задачи внутри заявки? Заранее спасибо!
Cycle de vie : La version publiée ne peut pas être modifiée
Bonjour, Nous souhaiterions modifier un cycle de vie et nous avons ajouter le défault request dans les modèles associés. Mais là, nous ne pouvosn plus modifier ou désactiver la règle de cyccle de vie. Il y a une erreur : La version publiée ne peut pas
UNABLE TO LOAD LICENSE
Encountering this error kindly assist: Microsoft Windows [Version 10.0.14393] (c) 2016 Microsoft Corporation. All rights reserved. C:\Program Files\ManageEngine\OpManagerCentral\bin>shutdown.bat C:\Program Files\ManageEngine\OpManagerCentral\bin>stopPGSQL.bat
Low memory detected on Log360's elasticsearch
Hi , I have a problem with EventLog Analyzer: Low memory detected on Log360's elasticsearch, increase the memory to at least 7 GB. Can you help me solve this problem?
Cisco ISR 1100 SDWAN SNMP template usage problem
I'm trying to associate our SNMP v3 credentials that we used without problems, to new devices and new device models. Cisco 1120 ISR with SDWAN is in question, properly configured with SNMP v3 credentials, we see traffic from opmanager to end devices,
Syslog Rule not working
Hey, we want OpManager to create alarms/events when receiving specific syslog messages sent by Palo Alto Networks Firewalls. Incoming syslog messages can be observed however the corresponding syslog rule won't trigger any event. Regex experience is limited
Gestion congé
Bonjour à tous, je souhaiterais savoir comment on peut faire une demande et plannificationd e congé sur servicedesk plus s'il vous plaît? De mon côté, je ne vois que les types de congé. Cordialement,
Ajout menu "Tâches" dans maintenance
Bonjour, Nous souhaiterions savoir comment ajouter un menu "Tâches" dans le menu Maintenance de servicedesk plus afin que les techniciens puissent ajouter des tâches dans les demandes Maintenance. Exemple sur la photo ci-dessous : Si quelqu'un a déjà
Force Update App with New Keystore on MobileEngine MDM without Losing Offline Data
Hello MobileEngine Support, We need assistance with updating an app on devices enrolled in MobileEngine MDM. Due to a lost keystore, we can no longer sign the app with the original certificate, which prevents us from updating the app directly. Here are
Consultation on Workflow
Hello,May I ask if there is support for closed-loop workflow? At present, the indications of each module cannot be connected.
Remplir champ actif lors de la résolution d'une demande
Bonjour à tous, Nous souhaiterions obliger les techniciens à remplir les actifs concernés quand il modifie l'état d'une demande en "Résolue", donc l'éat ne change pas si l'actif n'est pas rempli. Voici la configuration que j'ai fait mais ne marche pas
User Licences
Hello, I already searched in this forum but didn't find the answer. We want to manage all licenses in ManageEngine to have an overview of which we have and what users are assigned to the licenses. If a user stops working in the company, we want an overview
Help with ADManager PLus and Azure
Hello , is it possible to add users to Azure only groups through ADMP ??? if so what would i need for this ? thank you !
Chrome cookie bug?
Hello, On a regular basis when our users want to login with Chrome they no longer can select which domain they want to logon to. All they see is local authentication. We discovered it's a cookie issue. So our advice is to delete the SDPMSP website cookie. Further investigating which cookie causes this problem, I discovered it's a cookie called cli: When we delete this cookie, the domain is selectable. Is this a known issue? Kind regards, Kerim Berkeveld
Template - Move input from Resource Info to Description
I would like to take the answers from Resource Info that the end user inputs into a template/form and use it to fill the description field. Is this something I can accomplish with a custom script, perhaps using the CS.dataStore.get and CS.dataStore.set
Deactive License
Hello, I want to make a new fresh server for opmanager, should i deactivate the license on old server? How i can do this?
Updating client-side data
Hello, I have a custom function that checks if all tasks are completed and advances the stage automatically. The data in the call is changed, but the user's view is not updated, unless he refreshes the page manually. Is there any way to make the data
[Error] Automatically changing create time
Hi team, Currently, I am seeing the create time change error again when add task to request. and I am sure that the user does not have permission to change that field. I noticed that this error takes the create time according to the Schedule start date
Remote Control with Manage engine UEMS Remote control msi doesnt work
Hi i'm facing that i'm trying to remote control any Computer and even i have the msi installed when i click on a remote control pop up with download component appers. every time. it dosent matter if i installed every time. i cant remote control anything
set Change to "Completed" at "Implementation" stage by "Implementer" who does not have the Change Manager or Change Approver role
Hi all, we currently have "Implementers" of Changes who are unable to set changes to Completed at the Implementation stage. the knowledge base here https://www.manageengine.com/products/service-desk-msp/help/adminguide/change/implementation/move_change_im.html
How to change On-Behalf-Of in active request?
Requesters sometimes enter incorrect On-Behalf-Of recipients in requests, or it needs to be changed for another reason. This in however not available to edit, greyed out. Is there a way to change the On-behalf-Of user once the request is initially g
Make some changes in the account.
Hello, I have a Standard free license and I am the last survivor of the company and I would like to change logos and delete users. I have not admin rights to do it. After contacting your patners support I have to rise the ticket here. How can get admin
Remove clarification option in approval process
I'd like users to be only able to either approve or reject an approval request. Not to be able to ask for clarification which sends it back to the requester asking for further details. Is there any way to disable this so the only thing an approver can
Why are so many Logs generated in the ColDB folder
I am using Analytics Plus version 5.1.50. Unfortunately, the software generates a large number of logs daily in the folder below, which have reached up to 70GB over the course of a few months, filling up the drive where the program is installed. I haven't
Cannot log in via mobile app
Hi there, We have Microsoft SSO enabled on our instance, but for some reason, when we try to log into the mobile app, we get "An error occurred" and "Zoho Sign-in has been blocked". Can't see anything online to resolve this, I'm sure it's some setting
Upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud. Enhancements Integration Azure DevOps Integration Integrate ServiceDesk Plus Cloud with Azure DevOps to attach or create
Is there a new instance type for AE Cloud integrated with SDPOnDemand?
Question: Found a possibility in the SDP OnDemand UI to set up a new instance in SDP OnDemand with AE functionality, which is news to me. Anyone who has more info on this and what functionality to expect? Unable to find any information on this in Admin
Enhancements and Fixes in EventLog Analyzer's new build!
The latest release in ManageEngine EventLog Analyzer includes important enhancements and fixes. Enhancement: The bundled PostgreSQL version has been upgraded to 14.12. Check out the full release notes here. Highlights from other recent EventLog Analyzer
Email Id's to notify not working on client side
Greetings, I have been having a problem regarding a field called Email Id's to notify which is really odd. I have implemented this field on requester side and whenever a requester clicks on it, no emails are shown and an error message which says " Loading
Trouble setting Field Dependencies in custom scripts
Guide 1 Guide 2 I am currently trying to create a script that creates a three-field dependency between division, district, and subdistrict as shown below, whereby if the user selects a division, it would showcase the various districts in said area, and
[Tips & Tricks] Removing old logs and database backups from ADSelfService Plus
You can configure ADSelfService Plus to delete outdated log files and and database backups after a specified amount of time, to automatically declutter your files and free-up disk space. Please follow the instructions below to configure automatic file
Rotate the logon background image from a list
Hi, a customer wish, if possible, to pick a random background image from a list. I've found this script and customized: <script> const images = [ 'url("/custom/login/Sfondo-bottiglia.jpg")', 'url("/custom/login/DJI_0585_small.jpg")', ]; // Function to
Database schema
Hi all, My colleague & I are very new to SD+ & are trying to get to grips with the analytics reporting tool. There are obviously quite a few tables that exist & we are trying to create some new reports but it would be really useful if we could see a database
URL configured to access 30 requests within 1 minutes was violated by ...
Bonjour à tous, Nous avons reçu cette notification sur servicedesk plus : URL configured to access 30 requests within 1 minutes was violated by technician1.. URL configured to access 60 requests within 1 minutes was violated by technician2.. Cela veur
Get Lookup Field and update Description Field
Hello, I'm trying to update the description field using this script on Field Change: // Retrieve initial values of fields var employee_name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); var responsible = $CS.getValue("WorkOrder_Fields_UDF_CHAR4"); var
Roaming Computer Imaging
Is it possible to Image a roaming computer ? I get as far as selecting the image repository. The error says the computer cannot find the path Agent troubleshooting on the computer does not show any errors. I tried adding the repository server to the host
Task Approver(s)
Hola, buenas tardes, Estamos utilizando la solución Service Desk Plus Cloud y estamos buscando configurar el sistema para que las tareas de una solicitud solo se asignen a los equipos de los técnicos una vez que la solicitud haya sido aprobada. De lo
SharePoint Manager Plus build 4503 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4503. The new build supports the following: Issues fixed: An issue in applying AD360 license in SharePoint Manager Plus has been fixed. An issue that displayed
ADSelfService Plus' build 6506 released with bug fixes
Hello Everyone, This is to announce the release of ADSelfService Plus' latest build, 6506, with the following issue fixes: Issue Fixes An issue that caused users' sessions to expire during the password reset process has now been fixed. This issue occurred
Setup Mail Fetching alerts when more than 1
Hello We are using Servicedesk Plus version 14750. We are looking at trying to implement something that will let us know if the mail fetching count is ever above a certain number, say 5 as an example as recently we have had some issues with certain emails
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